Voids Coordinator

Babergh and Mid Suffolk District Council are looking to recruit a Voids Coordinator to join our team based in Great Wenham Operational Hub, Near Ipswich, Suffolk. You will join us on a full-time, permanent basis. The successful candidate will earn a competitive salary of £37,280 - £44,075 per annum (pro rata for part time).

Join our team

We are looking for a Voids Coordinator to join our Housing Repairs and Maintenance team.

If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.

About the role

Our Housing Service have been going through an exciting period of change, with a new operating model being developed for the Housing Repairs and Maintenance Team with void repairs and maintenance being carried out by our supply chain partner.

Reporting to the Voids Contract Manager, you will have responsibility for organisation and coordination of the Voids Service including, but not limited to:

• coordinating and providing administrative support for the effective delivery of voids associated works
• delivering a customer-focused voids service, in a timely, cost-effective, and safe manner
• coordinating the scheduling of all void property inspections and repairs to ensure that works are planned and delivered in line with the void standard, procedures, and timelines
• monitoring and reporting on the progress of works
• continually monitoring the quality and success of all void works, using data, analysis and insight to instigate appropriate improvements and recommendations
• providing robust administrative support functions to support the Voids Manager in budget monitoring, managing necessary databases and systems
• working closely and collaboratively with colleagues and stakeholders across both Councils and externally to drive improvements and offer a first-class service to our customers
• primary point of contact for operational colleagues so that they can manage the lettings process alongside the refurbishment works
• ensuring compliance with legislative requirements.

About you

We are looking for an efficient and organised professional, to take responsibility for the scheduling of void works creating maximum efficiency and ensuring key performance indicators are maintained to the highest level.

You will have a good eye for detail, combined with a customer focused mindset, proven communication and IT skills, and a commitment to providing a first-class voids service.

A good standard of education with GCSE's (or equivalent) in English and mathematics at grade C/4 or above is essential along with similar work experience gained in a busy service environment.

Experience of having previously worked within a Repairs, Maintenance and Voids environment would be a significant benefit.

About us

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in.

We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work, with:

• 60 conservation areas
• two National Landscapes
• many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom).

Benefits

We offer a comprehensive benefits package, including:

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).
• Great learning and development opportunities.

Our ways of working

We believe work is what we do, not just where we go.

We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.

We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.

Closing date: 5 pm, 19 March 2026.

If you think you have what it takes to be successful in this Voids Coordinator role, even if you don t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.