Operations Administrator

Operations Administrator - Building and Roofing

Monday to Friday 0800hrs to 1600hrs (30 mins for Lunch)

My client is looking for a Operations Administrator on an ongoing temp basis

The role consists of the following

Administrative Support

• Data entry - inputting new orders & diary management
• Updating CRM with documents and photographic evidence (labelling)
• Filing of client correspondence

• Customer Service
• Receive and make calls on behalf of the business to include appointment management
• Manage email correspondence and team mailboxes
• Record and file all communications/notes within CRM
• Conduct customer service satisfaction surveys

• Work Allocation
• Preparation of estimates
• Allocate orders to operatives considering contract budgets and project costs
• Conduct desktop post inspection to agreed standard
• Identify extra works and order variations
• Management of work order completions including client update

• Skills & Experience:
• Strong IT skills
• High attention to detail.
• Strong written and verbal communication skills.
• Solution-driven mindset.
• Excellent customer service

• Qualities:
• Accountable and reliable.
• Professional demeanour.
• Team player with a positive attitude.