Job Description
Job Description:
Site Manager (12 Month Fixed Term Contract)
Location: Cardiff
Sector: Student Accommodation
Contract: 12 Month FTC
We're recruiting for a hands-on Site Manager to take full operational responsibility for a purpose-built student accommodation scheme in Cardiff.
This role is about ownership. You'll lead the on-site team, protect occupancy and revenue, ensure compliance is watertight, and create a safe, well-run environment where students feel supported.
You'll be accountable for performance, people and profit - reporting into senior asset leadership while running the building day to day.
What You'll Be Responsible For:
Operational Leadership
- Full day-to-day management of the residence
- Leading and motivating the on-site team
- Ensuring smooth front-of-house, maintenance and back-office operations
- Overseeing student move-in and move-out periods
- Maintaining high visual and service standards throughout the building
Commercial & Occupancy Performance
- Driving occupancy, renewals and summer lets
- Managing enquiries, viewings and conversion activity
- Supporting retention initiatives to maximise revenue
- Monitoring performance against targets and identifying improvement opportunities
Financial Control
- Managing budgets and cost control for the site
- Monitoring P&L performance
- Overseeing billing, credit control and debt management
- Ensuring accurate use of booking and finance systems
- Supporting budget preparation and forecasting
Compliance & Health & Safety
- Full responsibility for H&S compliance across the building
- Ensuring fire safety testing, emergency lighting checks and statutory inspections are completed
- Maintaining up-to-date compliance records
- Supporting building safety and legislative requirements
- Acting as emergency contact and attending site when required
Student Experience & Welfare
- Ensuring high levels of customer satisfaction
- Managing complaints and conduct matters professionally
- Understanding mental health protocols and directing students to appropriate support services
- Building positive relationships with local universities and stakeholders
Team Management
- Recruitment, onboarding and performance management
- Conducting 1-2-1s and performance reviews
- Managing rotas, holidays and absence
- Coaching and developing a multi-skilled team
- Handling employee relations matters in line with policy
What We're Looking For
- Experience managing a residential, hospitality or service-led site
- Strong team leadership experience
- Commercial awareness with experience managing budgets and financial performance
- Confident handling compliance and health & safety responsibilities
- Able to balance operational detail with commercial objectives
- Calm under pressure, particularly during peak periods
- Strong communication skills with the ability to influence and lead
The Role Requires
- Flexibility to work evenings and weekends when required
- Participation in an on-call rota and attendance for emergencies
- Occasional travel for meetings or training
