Customer Relations Advisor

Customer Relations Advisor

Hull

Permanent

£27k - £33k

TSR Recruitment is partnering with an award-winning housebuilder to recruit a Customer Relations Advisor for a permanent role in Hull. The position will involve supporting the delivery of a 5-star Customer Experience through advice, guidance and support.

This business has an excellent industry reputation, delivering high-quality family homes across the UK. With a strong focus on quality, they are widely regarded as one of the UK's most trusted and respected residential developers.

The Role

• Act as a brand ambassador, promoting company values and a 5-star customer experience
• Proactively support the regional Customer Care team and wider business
• Manage and resolve customer complaints in line with the New Homes Quality Code
• Investigate complaints, gather information, and provide accurate written responses
• Escalate serious concerns promptly and report complaint status in regional meetings
• Administer and manage customer defects via their internal systems within SLA timescales
• Monitor and respond to customer calls, emails and mailbox queries efficiently
• Triage reported defects accurately to support swift resolution by Build teams
• Maintain customer relationships post-legal completion and gather journey feedback
• Produce weekly and monthly KPI and performance reports
• Ensure compliance with GDPR, Health & Safety, and company policies

The Person

• Excellent customer relationship management skills within an on-line context as well a face-to-face setting
• Excellent customer service communication skills, both written and verbal
• IT literate especially in relation to Microsoft packages (Work,Excel,PowerPoint/Outlook)
• Experience working with a customer service role
• Strong collaborative, team working and interpersonal skills
• A working understanding of the financial implications of the methods and sequences of build
• Extensive product, NHQC and Customer Service is preferrable

TS Recruitment act as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in Construction and Residential recruitment and service UK