Sterling Williams are currently working with an international bank based in the City who are looking to hire a Senior/Relationship Manager into their intermediaries team.
Senior Relationship Manager (Structured Property or Real estate)
London - City of London - office based 5 days per day week
Circa £70,000 pa plus benefits
The role holder is primarily responsible for driving profitable volume growth through value added sales and service of Commercial / SME customers. They target and manage an assigned portfolio of customers within the commercial credit business segments. The role holders responsibility will include driving relationships with commercial business intermediaries to build profitability through value added dales and services of commercial /SME customers. Role holder will also need to forge new profitable relationships with Intermediaries.
Tasks and Responsibilities
1. Relationship Management & New Business Development withing Real Estate/BTL
Manage relationships with large / medium to small clients of the Bank. Prepare a structured calling / meeting program to identify new business opportunities and explore customer needs with the aim of matching the Bank's products.
Responsible for revenue and assets targets as assigned from time to time and cross selling of FI and Private Banking products. Corporate Accounts Management & Credit Proposal Processing
Manage a portfolio of corporate accounts from SME to Corporate in terms of turnover and credit limits. Review / prepare various types of proposals for Credit facilities. Ensure CPs go through a full balance sheet, income statement and cash flow analysis, scrutiny of all documents, accounts payment history etc. Visit existing customers, building opportunities to increase profitability and yield from accounts, enhancing mutual relationships.
2. Analysis / Monitoring / Documentation
Maintain the validity of accounts, monitoring receipt of payments from customers and documentation of their facilities.
Monitor all accounts in terms of credit movement, business volumes and control. Follow up for upcoming TR due dates and PAD retirements. Provide regular MIS updates to SRM on performance of amounts allocated.
3. Remedial Management
Read early warning signs and proactively escalate concerns to the Head of Islamic Banking & Intermediary Business for advice. Follow-up for overdue payments and in case of no progress, transfer the account to Recovery and provide all the documents and necessary support to Recovery.
4. ARM Development
Advise and guide ARMs on routine and complex matters.
5. As assigned by Head of Intermediary Business Services
• Maintain contact with Intermediaries and respond to their enquiries within agreed timescales
• Undertaking non-routine customer service calls
• Ensure all customer concerns and queries are dealt with and responded to within agreed timescales
• Ensure customer data is accurate and complete on Bank's systems
• Have detailed understanding of Bank's procedures
• Deliver excellent customer service
• Handling customer complaints effectively
• Represent the Bank positively internally and externally
Experience and Education
1. In-depth product knowledge within Real Estate
2. Customer service skills and relationship management
3. Client and portfolio knowledge
4. Knowledge of sector, regulatory environment, understanding Bank policy and procedure
5. Effective staff management, development and assessment