2 jobs found

Subsidence Desk Technician (Remote) Location: Remote The Opportunity: An exciting opportunity for a Subsidence Desk Technician has arisen to join a well established and growing loss adjusting business that specialises in property claims. With expertise spanning property, subsidence, liability and major loss, the business has built an excellent reputation across the insurance industry and offers outstanding opportunities for technical development and career progression. Whilst the role sits within the specialist Subsidence team, the business has a much broader focus across property claims, offering excellent long term career opportunities within technical claims handling and loss adjusting. You will be joining a supportive and collaborative team where ongoing development is encouraged, with opportunities to broaden your technical expertise and progress your career as your experience grows. Managing a portfolio of subsidence claims from instruction through to conclusion, you will work closely with policyholders, insurers, surveyors, engineers and contractors, developing specialist knowledge of buildings, property damage and insurance claims, whilst delivering an excellent customer experience throughout. Comprehensive training and ongoing technical support will be provided from experienced professionals, ensuring you have the tools and knowledge to develop within the role. Key Responsibilities: As a Subsidence Desk Technician, your responsibilities will include: Providing support to the Subsidence Team and wider business. Developing a strong technical knowledge of subsidence claims and applying policy cover, terms and conditions appropriately. Undertaking triage calls to identify valid subsidence claims and determine whether site investigations are required. Preparing and completing reports within agreed service level agreements (SLAs). Maintaining high standards of written and verbal communication with internal and external stakeholders. Processing claims in line with insurer requirements, standards, service levels and complaints procedures. Proactively progressing claims through to resolution. Reviewing claims, processing amendments and maintaining accurate records within the claims management system. Responding positively to changing client requirements and wider business needs. Providing a high level of customer service throughout the claims process. About You: We are looking for someone with previous experience within the insurance, claims handling or loss adjusting sector who is looking to further develop their career within specialist property claims. Ideally, you will have: Previous experience working within an insurance, claims handling or loss adjusting environment. Experience managing property claims from instruction through to settlement. Experience handling subsidence claims or an understanding of subsidence investigations and the claims process. Experience working as a Claims Handler, Claims Technician, Desk Technician, Property Claims Handler, Subsidence Technician, or in a similar technical claims role. The ability to review and interpret technical reports from surveyors, structural engineers, drainage contractors and other specialist suppliers. Experience liaising with policyholders, insurers, contractors and third-party suppliers throughout the lifecycle of a claim. Good IT skills, including experience using claims management systems and Microsoft Office. Professional qualifications such as Cert CII, Cert CILA, BDMA, or similar insurance-related qualifications would be advantageous, although these are not essential and support will be provided to candidates looking to work towards professional qualifications. What's on Offer? In return, you will receive a comprehensive benefits package, including: Discretionary company bonus. 25 days' annual leave, increasing to 27 days after 3 years' service and 30 days after 5 years. Your birthday off. 5% contributory pension. Private healthcare. Death in Service benefit. Enhanced maternity, adoption, paternity and sick pay. Perkbox employee benefits. Long Service Awards. Employee Assistance Programme (EAP). 24/7 GP access. Holiday purchase scheme. Career development and progression opportunities. Full exam and study support to help you progress your professional qualifications. Employee forum, providing colleagues with an opportunity to share ideas and contribute to workplace initiatives.

Job Title: Desktop Adjuster - Commercial Property including subsidence Department: Claims Location: RemoteThe Desktop Adjuster is a technically skilled claims professional responsible for managing complex property damage claims from first notification to settlement. This role requires sound judgement, technical confidence, and an ability to make fair, evidence-based decisions that deliver. Working autonomously within delegated authority, the Desktop Adjuster will assess coverage, liability and quantum while coordinating input from surveyors, contractors, and insurers to achieve timely and justifiable outcomes. Key Responsibilities Handle a portfolio of property damage claims from instruction to conclusion, ensuring accuracy, compliance and efficiency throughout. Review documentation, reports, and policy wordings to determine coverage, liability and settlement strategy. Instruct and interpret surveyor and contractor reports, validating scopes, costs and repair methodologies. Authorise reinstatement works and settlements within authority, escalating high-value or contentious cases as required. Identify causation issues, fraud indicators, and policy breaches through critical analysis and professional scrutiny. Stakeholder Coordination Liaise effectively with insurers, policyholders, surveyors, contractors and other parties to maintain smooth claim progression. Deliver clear, reasoned advice and recommendations to clients, demonstrating commercial awareness and technical credibility. Manage customer expectations through proactive communication, empathy and transparency. Support insurers in delivering exceptional service standards and resolving potential complaints constructively. Quality, Compliance & Continuous Improvement Ensure all files are maintained to audit-ready standards, with precise records and evidence to support each decision. Apply Acumen's cost control and quality assurance protocols to ensure fairness and accuracy in settlement decisions. Uphold FCA, GDPR, and internal compliance requirements at all times. Contribute to process improvements by sharing best practice, identifying efficiencies, and supporting continuous learning within the team. Skills & Experience Essential Minimum of 3 years' experience in property loss adjusting or a related technical claims role. Strong knowledge of policy interpretation, building reinstatement and quantum assessment. Proven ability to manage claims independently within delegated authority. Excellent analytical, negotiation, and communication skills. Confident decision-maker with strong attention to technical and financial detail. Desirable CII or CILA qualification (Cert / Dip / Adv Dip level). Familiarity with digital validation tools (e.g. Xactware, Symbility or similar). Understanding of CDM, H&S, and building regulations relevant to reinstatement work. Personal Qualities Professional integrity and calm authority under pressure. Natural curiosity and critical thinking when assessing evidence and causation. Strong sense of accountability for outcomes and customer experience. Collaborative approach - able to work effectively with technical peers and operational teams.