Portfolio Manager

Job Title: Property ManagerLocation: Chelmsford?Job Type: Monday to Friday with 2 work from home days ?Salary: £28,000 to £32,000 Annum + Benefits

About Us:

Charles David Casson is a leading property management company that offers exceptional residential and commercial property management services. With a strong commitment to quality, customer satisfaction, and operational excellence, we manage a diverse portfolio of properties that range from luxury residences to commercial office spaces. As we continue to expand, we are looking for a Portfolio Manager who is dedicated to driving superior property performance, enhancing tenant satisfaction, and maintaining the highest standards of property upkeep.

Are you organised, proactive, and passionate about delivering top-notch service? We're looking for a Property Manager to join our award-winning lettings team at Charles David Casson. If you thrive on solving problems, building relationships, and making sure everything runs like clockwork, this is your chance to make a real impact-every single day.

As a Portfolio Manager, you'll be the go-to person for landlords and tenants alike-handling everything from maintenance issues to move-ins, legal compliance, and beyond. You'll keep our portfolio running smoothly and our clients happy, with support from a team that values your expertise.

What You'll Be Doing:

Portfolio Management

• Oversee a portfolio of managed properties-handling maintenance, repairs, and day-to-day issues with speed and care
• Organise & carry out regular property inspections and ensure all compliance checks are up to date (EPCs, Gas Safety, etc.)
• Coordinate move-ins, check-outs, and deposit returns, making sure every detail is covered

Landlord & Tenant Relationships

• Be the friendly, professional point of contact for landlords and tenants-resolving queries and concerns quickly and efficiently
• Keep landlords informed with regular updates and honest advice
• Handle complaints and disputes with empathy and a solutions-first attitude

Compliance & Administration

• Ensure every property meets legal and safety requirements, from Right to Rent checks to deposit protection
• Keep all records and systems up to date-no detail too small
• Liaise with contractors, suppliers, and our in-house team to get things done

Problem Solving & Support

• Tackle unexpected issues head-on-whether it's a burst pipe or a tricky tenancy situation
• Support colleagues in lettings and property management to deliver a seamless service

What You'll Bring:

• Experience in property management (essential)
• Excellent organisational skills and attention to detail
• Confident communicator-calm under pressure, clear with clients and contractors alike
• Strong problem-solving skills and a proactive approach
• Knowledge of lettings legislation and compliance (bonus points if you've worked with HMOs)
• Full UK driving licence and use of your own car (essential)

What's in It for You:

Competitive salary + commission/bonus opportunitiesCareer progression in a fast-growing, respected agencyOngoing training and support from an award-winning teamSupportive, friendly workplace with regular team events

Paid for parking, pension scheme, birthday off, extra annual leave at ChristmasThe chance to make a real difference for landlords and tenants-every single day

About Us:

Charles David Casson is a family-owned, independent estate and lettings agency with an award-winning property management department. We put people first-our clients, our team, and our community. If you want to work somewhere you're valued, supported, and empowered to do your best, you'll fit right in.

Ready to take your property management career to the next level? Send your CV to beth or give us a call. We'd love to chat.