Resident Liaison Officer

I am currently recruiting for a Resident Liaison Officer to join my client on a contract basis.

As a Resident Liaison Officer, you will be the key point of contact between residents, contractors, and housing teams during refurbishment, repairs, and improvement works within occupied homes.

Your role will be to ensure residents feel informed, supported, and listened to throughout the process.

• Build positive relationships with residents and act as their main contact during works

• Clearly communicate schedules, scope of works, and any changes

• Conduct home visits and attend resident meetings

• Identify and support vulnerable residents, ensuring safeguarding principles are upheld

• Manage complaints and resolve issues promptly and professionally

• Coordinate access arrangements for operatives

• Maintain accurate records and resident feedback

• Work collaboratively with site managers, contractors, and housing officers

• Experience working in social housing, housing associations, or local authorities

• Strong customer service and communication skills

• Empathetic, patient, and confident managing sensitive situations

• Ability to de-escalate complaints and build trust

• Organised with strong administrative skills

• Good IT skills (MS Office and housing management systems)

• Full UK driving licence