TLO

Linear Recruitment are searching for an experienced Resident Liaison Officer (RLO) to join our client in Chesterfield. The successful candidate will be a key player in ensuring planned / reactive works are completed to customers homes. You will have experience dealing with customers face to face and coming to resolutions quickly and calmy. This is a fast-paced role so previous experience working in a fast paced environment is crucial.

This is a temporary to permanent role for the right candidate.

Job duties:

• First point of contact for customers, engaging through face to face meetings, via e-mail and telephone.
• Communicating updates to customers, site teams and internal stakeholders.
• Providing a high level of customer aftercare.
• Liaising with contractors.
• Managing expectations of customers and site teams.

Experience required:

• Direct experience as an RLO / TLO is essential.
• Ideally you will have experience from a contractor in a RLO or community engagement role completing planned / reactive maintenance.
• Must have very strong communication skills.
• Must be able to deal with difficult customers in an emphatic manner and come to a resolution.
• Must have experience in a fast paced, high pressure role.

Benefits / package:

• Chances for training and development.
• Chances for progression.
• Supportive work environment.
• Rates negotiable depending on experience.

To apply / for more information:

• Contact Nathan on (phone number removed) or
• Email (url removed)