HAR-013432 - Accommodation Officer

Umbrella rate - £21.35

Deadline - 9th March 2026

As an Accommodation Officer, you will manage a range of temporary accommodation properties, including PSLs (Private Sector Leases) for homeless households. Your responsibilities will include:

• Managing voids, lettings, tenancy management, repairs, and landlord liaison.
• Contract-managing temporary accommodation suppliers to ensure compliance.
• Inspecting properties once occupied to ensure they meet legal and local standards.
• Monitoring tenants in temporary accommodation to ensure authorised occupation and compliance with homelessness legislation.
• Advising households on housing options and supporting them to seek alternative housing.
• Providing guidance on safeguarding, well-being, employment, training, welfare rights, personal finance, hoarding, tenancy management, mediation, and life skills.
• Collaborating with all teams within Housing Needs to deliver coordinated services to homeless households.

This role is vital in ensuring that homeless households live in safe, suitable accommodation and sustain their tenancies, reducing the risk of repeat homelessness. While there is no line management responsibility, you may assist or train new staff and represent the Council at external meetings.

• Demonstrate commitment to the Council's Equal Opportunities Policy and ensure its implementation in your work.
• Promote and comply with the Council's Health & Safety and Information Security policies.
• Participate in performance appraisals, development initiatives, and information management best practices.
• Maintain excellent customer service skills and communicate clearly with customers in English.

1. Provide a holistic housing management service to tenants, including advice on managing and maintaining properties.
2. Recommend tenancy terminations and implement legal proceedings, including Notices to Quit and court attendance.
3. Investigate complaints, inter-household disputes, and service provision issues, coordinating remedial actions where necessary.
4. Conduct regular inspections for Health & Safety compliance and manage repairs and maintenance.
5. Advise tenants on housing options, temporary and permanent accommodation.
6. Manage household departures, including secure storage or disposal of belongings.
7. Respond to complaints, member enquiries, and correspondence, maintaining professional standards.
8. Manage casework in line with tenancy and lease terms, providing clear guidance to tenants.
9. Empower residents to make informed housing decisions.
10. Complete accommodation sign-ups to minimise voids and rent loss.
11. Negotiate with landlords, agents, and providers to secure suitable accommodation.
12. Assist residents in applying for Discretionary Housing Payments.
13. Maintain planned schedules of property visits and inspections.
14. Act as lead case officer for tenancy support, welfare checks, and enforcement actions.
15. Identify potential fraud or misuse of properties and implement appropriate enforcement.
16. Profile tenants at risk of failing tenancies and develop support plans.
17. Build partnerships with relevant agencies to support residents.
18. Convene multi-agency meetings or case conferences.
19. Address safeguarding concerns in line with Council policies.
20. Deliver training to housing applicants to help them sustain tenancies.
21. Support Help2Let landlords with tenancy management.
22. Promote Help2Let services wherever possible.
23. Contribute to team innovation, service development, and cohesion.
24. Assist with tenant banding assessments in PSLs on Locata.
25. Liaise with ASB, Enforcement, and Environmental Health teams.
26. Ensure tenants have access to utilities when moving in.
27. Assist Team Manager with compensation claims for disrepair/dilapidation.
28. Assess properties for asbestos before contractor work.
29. End main homeless duty for tenants evicted for breach or abandonment.
30. Use of a car is required for duties and safety purposes.

• Experience in front-facing roles interviewing and assessing clients' housing needs - Essential
• Experience managing complex casework - Essential
• Customer-focused service experience, resolving queries face-to-face or by phone - Essential
• Developing relationships with local stakeholders and partners - Essential
• Providing tenancy, housing, and leasehold advice - Essential
• Managing properties, dealing with anti-social behaviour and tenancy breaches - Essential
• Experience dealing with people in stressful situations - Essential
• Knowledge of welfare benefits - Essential
• Teamwork, initiative, flexibility, and positive approach - Essential
• Maintaining accurate records with attention to detail - Essential
• Effective numeracy skills, including assessing rent affordability - Essential
• Explaining complex housing and welfare issues to clients - Essential

• Educated to degree level, equivalent qualification, or relevant work experience (Desirable)

• Travel for business purposes
• Full driving license and use of a car
• Work outside normal office hours occasionally
• Responsible for securing and managing organisational assets (laptop, mobile phone, etc.)

If you think this job role is for you, please send your CV to