Resident Liaison Officer

Resident Liaison Officer - Planned Maintenance

Location: Royal Borough of Kensington & Chelsea (Scattered Properties)
Project: Externals Works
Salary: £32,000 £34,000 + Package
Company: Leading UK Property Services Contractor

The Role

We are currently recruiting for an experienced Resident Liaison Officer (RLO) to work with a UK-leading property services company delivering external works across scattered residential properties within the London Borough of Kensington & Chelsea.

This is a resident-facing role requiring excellent communication skills and the ability to manage relationships with residents, stakeholders, and site teams to ensure works are delivered smoothly with minimal disruption.

Key Responsibilities

• Act as the main point of contact between residents, site teams, and the client
• Build and maintain positive relationships with residents across multiple occupied properties
• Communicate programme details, access requirements, and upcoming works clearly and professionally
• Manage resident queries, concerns, and complaints, ensuring timely resolution
• Conduct resident drop-ins, home visits, and regular site presence
• Issue newsletters, letters, and notices regarding works and progress
• Support site teams by facilitating access and resident engagement
• Maintain accurate records of resident interactions and feedback
• Ensure compliance with company policies and client expectations

Requirements

• Proven experience as a Resident Liaison Officer, ideally within social housing or local authority projects
• Experience working on externals or planned works programmes
• Strong interpersonal and communication skills
• Ability to manage a scattered-site portfolio effectively
• Confident dealing with diverse communities and vulnerable residents
• Organised, proactive, and solutions-focused approach
• Full UK driving licence preferred

What s on Offer

• Competitive salary of £32,000 £34,000
• Attractive package including benefits
• Must have your own car
• Opportunity to work on a high-profile local authority contract
• Long-term, stable role with a market-leading contractor
• Supportive team environment with clear processes and structure