80 jobs found

We are recruiting on behalf of a well-established Housing Association for an experienced Temporary Accommodation Officer to deliver high-quality tenancy and neighbourhood management services across temporary accommodation, Housing First and general needs tenancies. This is a varied, customer-facing role supporting residents, including those with complex and vulnerable needs, ensuring sustainable tenancies and safe, well-managed neighbourhoods. Key Responsibilities of a Temporary Accomodation Officer: Managing tenancies within temporary accommodation and mixed tenure patches, ensuring pre-tenancy work, risk assessments and reviews are completed Supporting vulnerable tenants and working closely with support agencies to sustain tenancies Conducting move-in checks, 6-week settling-in visits, 9-month starter tenancy reviews and ongoing tenancy audits Managing rent arrears, setting up repayment plans and reducing debt Handling ASB cases, tenancy breaches, safeguarding concerns and multi-agency casework Representing the organisation at court, preparing court bundles and attending external meetings Undertaking estate and property inspections, including fire safety checks, and liaising with contractors Managing void turnaround to minimise re-let times Overseeing mutual exchanges, successions and tenancy assignments Acting as a key point of contact for residents, councillors and community stakeholders Supporting business continuity and emergency response when required What We'd Love To See From You: Proven experience in tenancy and/or neighbourhood management within social housing Experience working with vulnerable tenants and individuals with complex needs Strong knowledge of housing legislation and safeguarding responsibilities Experience managing arrears, ASB and challenging tenancy situations Confident preparing court documentation and attending hearings Excellent communication, negotiation and organisational skills Comfortable working both independently and collaboratively Strong IT skills and experience using housing management systems Full UK driving licence with access to a vehicle (business insurance required) Basic DBS check required What this Tempoary Accomodation Officer role has to offer: Hybrid working Minimum 2 month contract Competitive hourly rate Flexible working hours If this Temporary Accomodation Officer role is for you please apply or contact (url removed)

We're recruiting an experienced Housing Review Officer to lead on statutory housing and homelessness reviews under the Housing Act 1996. This is a specialist role within the Housing Service, responsible for conducting complex reviews relating to homelessness duties, suitability of accommodation and housing register decisions. The successful candidate will require detailed legislative knowledge, strong analytical skills and the ability to produce legally robust decisions within statutory timescales. The Role Lead and administer statutory reviews under Part VI and Part VII of the Housing Act 1996. Conduct s.202 reviews relating to homelessness decisions, suitability of temporary accommodation and discharge of duty. Undertake s.166a reviews in relation to Housing Register decisions. Certify what housing duty is owed and how that duty should be discharged in accordance with legislation and policy. Assess the reasonableness of decisions in light of legislation, case law and the Homelessness Code of Guidance. Draft legally robust and comprehensive decision letters. Consider and determine whether interim accommodation under s.188(3) should be provided pending review outcomes. Liaise with Legal Services in respect of judicial reviews and s.204 County Court appeals. Prepare court documentation, instruct Counsel and attend court where required. Respond to legal challenges regarding temporary accommodation and allocations decisions. Provide advice, feedback and guidance to Housing Advisers, Allocations and Temporary Accommodation teams. Prepare reports on review volumes, outcomes and statutory compliance. Deliver training and briefings to officers on legal developments and case law. Maintain accurate case records and ensure all databases and systems are up to date. Respond to correspondence from Councillors, MPs, solicitors and senior stakeholders. Identify potential abuse of process and liaise with Corporate Anti-Fraud where appropriate. Deputise for the Reviews Manager where required. Key Requirements Detailed knowledge of the Housing Act 1996 (Parts VI & VII). Strong understanding of the Homelessness Reduction Act 2017 and associated Regulations. Knowledge of the Homelessness Code of Guidance and relevant case law. Experience conducting statutory homelessness and suitability reviews. Working knowledge of allocations legislation and Housing Register processes. Understanding of welfare benefits, immigration and eligibility legislation. Experience drafting legally robust decision letters and reports. Experience liaising with Legal Services and responding to judicial reviews or appeals. Strong analytical and investigative skills. Excellent written and verbal communication skills. Ability to manage complex caseloads and work to statutory deadlines. Ability to work independently while contributing effectively within a team. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Review Officers, Senior Housing Options Officers and Homelessness specialists across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from experienced homelessness and reviews professionals looking to make future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

We're recruiting an experienced Lettings Officer to join a busy Housing Service, responsible for the efficient and sensitive allocation and pre-letting of Council and Housing Association properties. This is a key operational role within the allocations and lettings function, ensuring homes are allocated fairly, lawfully and in line with policy, while maintaining strong relationships with internal teams, Registered Providers and external stakeholders. The Role Manage the efficient and sensitive letting and pre-letting of Council and Housing Association properties. Process nominations to Housing Associations and Special Schemes, ensuring all nomination procedures are correctly followed. Ensure allocations are made in accordance with the Council's Allocations Policy and relevant legislation. Liaise with Registered Providers and internal housing teams to secure timely and appropriate lettings. Prepare and present reports for Case Review Panels. Administer and monitor the housing appeals process, ensuring procedural compliance and timely responses. Respond to correspondence including Members' enquiries, casework and requests from Senior Managers and partner agencies. Investigate complex allocation or nomination cases and provide recommendations. Prepare performance and monitoring reports as required. Deputise for the Senior Lettings Officer in their absence. Supervise and support Lettings Assistants where appropriate. Contribute to service improvement projects and policy reviews within the lettings function. Key Requirements Experience working within housing allocations or lettings in a local authority or housing association setting. Strong knowledge of housing allocations legislation and policy. Experience managing nominations to Housing Associations and specialist schemes. Experience preparing reports for panels or senior management. Ability to handle Members' enquiries and complex correspondence professionally and confidently. Experience administering or supporting housing appeals processes. Strong organisational skills with the ability to manage competing priorities. Excellent written and verbal communication skills. Ability to supervise and support junior staff where required. Strong IT skills and experience using housing management systems. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Lettings Officers, Allocations Officers and Housing Needs roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing allocations professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Fire Safety Compliance Officer Chichester £35,000 £38,000 Are you experienced in fire safety compliance within housing, property services or building safety? At Hyde, safety isn t a department it s a responsibility. As a Fire Safety Compliance Officer, you ll play a key role in ensuring our homes remain safe, compliant and fully aligned with statutory fire regulations. This is a technical and operational role focused on monitoring contractor delivery, maintaining accurate compliance records, and ensuring fire safety programmes are delivered on time and to standard.If you re detail-focused, confident working with contractors, and understand fire compliance in residential property, this could be the right next step. What you ll be doing Monitor and support delivery of fire safety compliance programmes (FRA actions, remedials, inspections) Track contractor performance, challenging delays and ensuring works stay on programme Maintain accurate compliance data, certification and audit trails Review technical documentation, specifications and quotes Respond to technical queries and escalate risk where required Support customer access for safety inspections and respond to fire-related concerns Work closely with Contract Managers to ensure regulatory standards are consistently met What we re looking for Experience in fire safety compliance, property compliance, or building safety Knowledge of fire regulations within residential or social housing environments Strong attention to detail and confidence managing compliance data Experience working with contractors and monitoring service delivery Organised, proactive and confident communicating with a range of stakeholders Comfortable using compliance systems and reporting tools Benefits Competitive pension Life assurance Generous annual leave Flexible benefits package Volunteering days 35 hour working week Make a Difference Hyde is a purpose-driven housing provider, managing over 50,000 homes and delivering safe, high-quality services to communities across the country. Join us and build a career where your skills matter, your ideas are heard, and you can help shape thriving, inclusive communities for the future. You ll play a key role in driving innovative solutions, improving efficiency, and supporting our strategic growth, while being part of a team where your work makes a real difference and your career can flourish. We re Inclusive Diversity, inclusion and accessibility Equity, diversity and inclusion are central to life at Hyde. We re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful. As a Disability Confident Employer, we re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.

We're seeking an experienced Housing Officer to support our Social Housing client on a maternity cover contract until the end of August in St Helens. This is a hybrid role, where you can expect to be out on your patch 2-3 days per week, with a mix of office and homework. Our client is looking to speak with candidates who've got experience of delivering housing, tenancy and estate management services within a social housing environment, including low level ASB case management, income and tenancy sustainment. Your new role Manage a patch of properties and deliver high-quality tenancy and neighbourhood services Carry out a range of visits, including viewings, audits, exchange inspections, reviews and attending evictions. Handle mutual exchanges, abandonments, unauthorised occupation including subletting, tenancy fraud and failures to allow access Triage all new ASB and tenancy breach cases and manage your own caseload of low/medium level cases in liaison with Enforcement Officers. Identify customers at risk of tenancy failure, implement early interventions, signpost to external agencies and support tenancy sustainment Prepare and serve notices for breaches of tenancy where required Carry out estate walkabouts, ensuring neighbourhoods remain clean, safe and well-maintained What you'll need to succeed Strong background in housing, tenancy and estate management, with a good knowledge of social housing legislation, framework and best practice Experience of managing ASB and nuisance cases Experience of supporting tenants with low/medium support needs and ability to offer practical tenancy sustainment advice Driving licence with access to own vehicle and valid business insurance What you'll get in return Weekly pay Competitive hourly rates Option to be paid PAYE or Umbrella Mileage reimbursement Hybrid working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Intensive Housing Management Officer (FTC) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Intensive Housing Management Officer (FTC) Location: Havering. This service does not have step free access Salary: £27,000 (Annual Equivalent) Shift Pattern: 6 month fixed term contract, 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours depending on service needs. About the Role We're looking for a Intensive Housing Management Officer to join our team on a fixed term basis to successfully rehabilitate and reintegrate our male residents back into the community. In this role, you will be responsible for maintaining social contact and company to enhance quality of life, enhance personal safety, health and security, sustainment of tenancy, and improving financial independence and economic wellbeing to support our residents back into the community. Our Complex Needs Accommodation provides supported accommodation, bespoke person-centred care and support as well as intensive housing management services in the community for adults with specific accommodation and well-being support needs. You will play a vital role in building safe, inclusive, and thriving communities for our residents. This dynamic position focuses on delivering high-quality housing management support, ensuring our properties are maintained to excellent standards and tenancies are successfully sustained. With a commitment to professionalism, teamwork, and customer service, you will address tenancy matters proactively, providing responsive support and fostering a positive environment where residents feel secure and valued. Key Responsibilities Include: Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary. Carry out regular occupancy checks. Ensure all repairs and maintenance issues are correctly reported and managed through to completion. Enhancing personal safety, health, and security through meaningful social interactions. Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary. Supporting residents to sustain their tenancies and achieve financial independence. Work with the wider team to support residents with their long term needs. Promoting economic wellbeing and helping residents reintegrate into the community. Complete safeguarding and other referrals where required. Other duties may include but is not limited to; maintain clean and tidy environments, removing rubbish, reporting repairs, ordering supplies, and other general duties. About You This role is ideal for someone who enjoys building strong relationships, approaches challenges with compassion and a non-judgmental attitude, and is motivated by finding practical solutions to support residents in achieving their goals. We re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people s lives! You will be a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships. What are looking for: Previous experience in coordinating/delivering activities and interventions with people from different backgrounds Experience of working with people of complex backgrounds and/or a good understanding of the sector Knowledge of risk management and risk assessment Knowledge of license conditions and public protection Knowledge of tenancy management, able to share knowledge with others in the team and residents Understanding of the housing and social needs of people with multiple and complex needs The ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs. Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others Ability to influence and negotiate positive outcomes with others; Proactive in making decisions Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Job Title: Adaptations Surveyor Type: Permanent Location: Swansea Salary: £39,880 per annum Hours: 35 hours a week BRC are working closely with a housing association that is based in Swansea. This role operates across Swansea, Rhondda Cynon Taf, Bridgend, Neath Port Talbot and Carmarthenshire. This role is vital in adapting a resident s home to improve their health and wellbeing, and promotes independence. Duties: To specify and produce schedule of works in readiness for tender. To tender works, manage contracts and contractors performance fro inception to completion. To carry out measured surveys and drawings of properties as part of the tender requirements. To organise and manage your own workload. To liase with other staff, contractors, suppliers and funders maintaininh good working relationships throughout. To provide any date regarding KPI performance, spend and resident satisfaction as required. To project manage any work programs from start to completion regularly updating residents and relevant colleagues of progress. To complete relevant service standards or technical scrutiny deocuments and manage the administration of these. To advise the Asset Survceyor or any regular faulure of specific components or areas of use where they may be unsauitable or inaffective. To regularly meet contractors and monitor and report on their performance and ensuring the PAG contractors panel is sutably organised and managed for the number and type of grant work undertaken. To ensure CDM requirements are met for the Association as client. To liase with colleagues regarding any asbestos reports required or where PAG equipment installed may be the subject of being service charged (hoists, stair lifts, etc) Have a general understanding of housing and property maintenance, repairs and defect recognition. To tender and project manage one-off schemes of work or other construction relatedcontracts. This may be one-off projects to single properties, larger works to schemes or groups of properties. Where reuqired to provide Health and Safety advice or support to colleagues and where relevant act as the Principal Designer / Clients Representative. To update and manage the Group s databases in relation to PAGS or asset management requirements as required. To liase with other members of the department to ensure the smooth running of the department. To deal with enquiries and correspondance relevant to this role and maintain effective administartive systems. Be aware of and comply with the Statutory and Legal obligations, the Groups corporate aims, values, policies and procedures, tenancy conditions and good practice. To isssue works up to the limits specified in the Groups financial regulations. To manage their own personal development needs and actively seek to keep up to date with any changes in building and maintenance laws etc. To provide assiatnce on aids and adaptations that assist the individual in making the most of their home and ensure they have it full enjoyment. This will include both physical aids such as grab rails and stair lifts, and technological ones such as automatic window openers and fall detectors. To ensure adaptations are suitable for both the resident and the property by working closely with Occupational Therapists, Trusted Assessors, Rent Officers, Maintenance Teams and Contractors. Requirements: Formal building qualifications or equivalent demonstratable knowledge/skills. Familiar with good building practice, surveying properties and preparing schedules of work, tendering and alaysing tenders. Familiar with CDM Building Regulations. Experience in drawing utilising AutoCAD and ability to produce priced schedules of works including dilapidation surveys. Sound numerical skills and to be able to work to a budget. Excellent IT skills and be able to produce reports. Able to maintain effective administration systems. Able to impartially investigate situations to inform decision making that is fair and non-discriminatory. Good communication skills both verbal and written. Proactive approach to problem solving with the ability to weigh up situations and act upon and make sound startegic decisions. Able to work as part of team and on own initiative, also be flexible both in approach and working arrnagements. Confident with excellent communication skills that demonstrate an ability to listen, mediate, negotiate and influence. Innovative and reception to change. Full driving license and access to a vehicle. Benefits: 30 days annual leave plus bank holidays and an additional 2 days leave at Christmas. Enhance family friendly leave, including paid dependancy leave. Defined contribution pension with included life assurance of 3 times your salary. Enhanced company sick pay. Extensive wellbeing offer. For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.

Job Title: Resident Liaison Officer Location: Slough/Windsor Salary: 30,000- 35,000 + 4k car allowance Sector: Social Housing - Planned works MUST HAVE OWN VEHICLE AND PREVIOUS RLO EXPERIENCE The Companys Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents' homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore's customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements. Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via our process management system. Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service. Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. Communicate effectively to ensure alignment and understanding across all parties. Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background, ideally within a fast-paced environment. Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes. Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication and interpersonal skills; polite, professional, and courteous at all times. Strong organisational abilities with a proactive approach and excellent attention to detail. Flexible and professional manner, with a positive "can-do" attitude. Team-oriented with a solutions-focused mindset. Empathy and understanding towards residents' needs and concerns. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the company. if you feel as so this RESIDENT LIAISON OFFICER position is suitable to yourself and you have the relevant experience - please email your cv directly to:

Job Title: Housing Disrepair Officer Location: Bedfordshire We are seeking a Housing Disrepair Officer to manage a caseload of social housing disrepair claims from initial letter of claim through to resolution. This role involves ensuring compliance with legal protocols, coordinating repairs, and maintaining detailed case records while delivering a high standard of service to tenants and leaseholders. Key Responsibilities Manage disrepair claims from initial letter of claim through to settlement or court proceedings, ensuring compliance with the Pre-Action Protocol for Legal Claims, Landlord and Tenant Act 1985, and Homes (Fitness for Human Habitation) Act 2018. Prepare and maintain key documents, including Letters of Claim, Letters of Response, Part 35 schedules, case summaries, disclosures, and submissions for the legal team. Review settlement offers, assess cost and risk, and work with legal advisors to develop negotiation strategies. Arrange and oversee expert inspections, including pre- and post-inspections, cost estimates, and defect analyses. Schedule inspections, define repair scopes, agree variations, and monitor contractor performance to ensure timely, high-quality repairs. Liaise with solicitors, legal teams, external counsel, tenants, leaseholders, and third parties to communicate progress and resolve queries. Maintain detailed case records, update internal tracking systems, and report on settlement values, case durations, KPIs, and budget performance. Identify trends in disrepair claims and contribute to service improvements to reduce liability and enhance customer outcomes. Support the development of internal disrepair protocols based on lessons learned from complaints and settlements. Skills and Experience Experience managing social housing disrepair claims or similar legal casework. Knowledge of relevant legislation, including the Pre-Action Protocol for Legal Claims, Landlord and Tenant Act 1985, and Homes (Fitness for Human Habitation) Act 2018. Strong organisational, communication, and negotiation skills. Ability to coordinate repairs, procure contractor services, and monitor compliance. Analytical mindset with the ability to assess risks, costs, and trends in disrepair claims. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.

Spencer Clarke Group are seeking a Reviews & Complaints Officer for a Local Authority Client in Berkshire. In this role, you will lead legally robust investigations of housing reviews and complaints, ensuring all decisions comply with statutory guidelines. Duties: Investigate and assess S.202 and S.167 housing reviews to ensure decisions are legally sound. Prepare cases for S.204 County Court Appeals. Handle Stage 1 and Stage 2 complaints, including LGSCO responses. Collaborate with Housing Operations teams to ensure statutory compliance and accurate documentation. Qualifications and Experience: The successful candidate will have the following skills / experience: Proven experience in S.202 Reviews and associated decision-making. Experience preparing and managing S.204 County Court Appeals cases. Handling S.167 Reviews of housing allocations. Managing Stage 1 & 2 complaints and LGSCO complaint responses. What's on offer: Salary: 30ph+ may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK

Interim Principal Asset Manager London Borough of Enfield 3-month initial contract (with a view to extend) 2 days per week office-based + site visits as required The London Borough of Enfield is seeking an experienced Principal Asset Manager on an interim basis to support the management and optimisation of the Council's diverse commercial, operational and rural property portfolio. Working within the Estates team and closely with the Head of Estates, you will play a key role in managing a wide range of commercial assets while leading on landlord and tenant matters including rent reviews, lease renewals, asset strategy and income optimisation. This role will support the ongoing performance and strategic direction of the Council's investment portfolio, helping to deliver against the Strategic Asset Management Plan. The Portfolio You will be working across a significant and varied estate including: Approx 625 commercial assets Commercial investment portfolio valued at c. £135m Annual income of approximately £8m Key Responsibilities Day-to-day asset management across the Council's commercial property estate Leading rent reviews, lease renewals and landlord & tenant negotiations Identifying opportunities to optimise income and reduce voids Supporting asset strategy and portfolio performance Mentoring and supporting junior members of the team Providing professional property advice to senior officers and elected members Requirements for the role: UK Resident MRICS qualified Chartered Surveyor Strong experience within commercial asset management Proven track record delivering rent reviews, lease negotiations and portfolio management Minimum 3 years' experience within local authority or housing association. This is an excellent opportunity for an experienced surveyor to support the management of one of London's largest local authority estates while contributing to the strategic development of a significant commercial portfolio.

MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Officer to join them on a temp to perm basis, based in South East London. Please note, a full UK Driving Licenced is required for this position. Key Responsibilities: Provide a responsive and pro-active tenancy management service, including succession, and mutual exchanges, and requests relating to the tenancy across all tenure types. Investigate and resolve tenancy breaches in line with the clients procedures and where appropriate work in partnership with other agencies and colleagues. Investigate reports of tenancy fraud and sub-letting, and take any appropriate action. Carry out routine tenancy reviews and in liaison with external agencies and internal teams support vulnerable residents to maintain their tenancies, or take enforcement action if appropriate. Always making sure any action is proportionate. Ensure estates and communal areas are managed to a high standard and in conjunction with other colleagues, set up, monitor and manage contracts for estate cleaning, grounds maintenance and communal repairs and liaise with property services teams as required. Undertake estate inspections with residents, ensuring the reporting of any repairs, and completion of arising tenancy and estate management actions. This includes carrying out Fire Risk Assessment reviews. To make sure the communal areas of our homes are safe, and all fire actions arising from fire risk assessments are carried out within agreed timescales. Provide supervision and line management support to caretaking and cleaning staff directly employed on the patch. Lead on the management of any homeownership units within the patch, including liaison with Rents and Revenue Team, Property Services and Leasehold Officer. This includes support of statutory consultation, and responding to enquires arising from stair-casing and resales process. Requirements: Proven background of working in a customer service environment - preferably in the housing sector. Experience of managing leasehold tenure Good numeracy skills to a standard which enable the calculation of basic service charge payments Excellent verbal and written communication skills and an ability to effectively represent the client externally

Guildmore Planned Works team is seeking a proactive and experienced Site Manager to join us on a permanent basis. Reporting to the Contracts Manager, you will be responsible for the onsite supervision of supply chain partners, ensuring the timely delivery of contracted work orders to high-quality standards. You ll ensure that all works are delivered in compliance with contract specifications, health and safety regulations, and customer satisfaction requirements. Ideally, you will have experience in fire safety disciplines including fire stopping, fire door remediation, and related compliance works making this an excellent opportunity for someone with a background in planned maintenance and safety-critical environments. Key ResponsibilitiesPlanning & Delivery Review all work orders and specifications before authorising commencement, identifying and reporting any discrepancies to the Operations Manager. Continuously review and update the contract works programme, focusing on critical path issues to avoid delays. Prepare, manage, and monitor RAMS (Risk Assessments and Method Statements) and toolbox talks, ensuring strict adherence to Health & Safety regulations. Record and log instructions, variations, and additional works as directed by the client, providing early warnings on potential delays or disruptions. Collaborate closely with the Resident Liaison Officer (RLO) and administrators, providing timely updates on planned activities to facilitate clear communication with residents. Produce detailed property condition reports and photographic records prior to the start of any works. Plan, program, and coordinate the activities of operatives and the supply chain to ensure efficient and timely progress with minimal disruption to residents. Compliance & Quality Ensure all operatives and subcontractors are properly inducted and adhere to site safety protocols, including the use of PPE. Conduct regular site inspections to monitor progress, ensuring alignment with project specifications and schedules. Liaise with the project Quantity Surveyor to stay informed of commercial requirements and potential risks. Plan and review work carried out by operatives and subcontractors, addressing any issues promptly. Prepare snagging lists and confirm satisfactory visual inspections of works at the earliest opportunity. Adhere to the Guildmore Quality, Environmental, and Management System (QEMS), ensuring timely and accurate site reports. Uphold strict confidentiality and compliance with all company policies and procedures. Leadership & Representation Act as a representative of Guildmore, promoting equality, diversity, and inclusion in all activities. Champion our Safety-First culture and support sustainability and environmental improvement initiatives. Candidate RequirementsEssential Experience working in social housing. Solid understanding of planned works, including internal and external refurbishments. Strong Health & Safety awareness and site management skills. Commercial awareness and ability to manage operational costs and risks. Client management and effective communication experience. Experience in managing supply chains and subcontractors. Desirable Experience in fire safety works, including: Fire stopping Fire door inspections and remediation Compliance with post-Grenfell fire safety regulations Awareness of ISO 9001 & 14001 standards and commitment to quality and environmental compliance. What We Offer Competitive salary and benefits package. A supportive, family-owned company culture that values collaboration, respect, and long-term relationships. Career development and training opportunities in a growing, mission-driven business.

We're recruiting an experienced Housing Policy and Procurement Officer to support the development and delivery of housing strategy, policy and procurement activity within a busy local authority housing service. This is a project-focused role supporting a wide range of housing initiatives including housing policy development, temporary accommodation provision, social housing development and commissioning activity. The successful candidate will work closely with senior housing strategy colleagues and external partners to help deliver key housing projects and ensure the council's housing policies remain robust, compliant and effective. The Role Support the delivery of a range of housing strategy and housing-related projects across the council. Assist with the development and review of housing policies, procedures and strategies to ensure they remain legally compliant and effective. Contribute to the commissioning and procurement of housing services and accommodation provision. Support projects relating to temporary accommodation, modular housing, hostel provision and housing solutions for vulnerable groups including those fleeing domestic abuse and rough sleepers. Assist in the design and development of accommodation solutions including traveller sites and temporary-to-permanent housing schemes. Work collaboratively with housing associations, central government departments, voluntary sector partners and other local authorities. Support contract management activity with external providers delivering housing-related services. Assist with housing-related research, statistical returns and analysis to support service delivery and strategic planning. Contribute to projects relating to IT systems, data management and service improvement within housing services. Provide support to the Housing Strategy, Procurement and Inclusion Manager and senior strategy officers on key projects and initiatives. Produce reports, research and briefing papers to support senior officers and decision-making processes. Attend meetings, consultations and project workstreams as required. Key Requirements Experience working within a local authority, housing association, consultancy or housing-related organisation in a housing strategy, development or enabling role. Good understanding of the social housing environment and the statutory duties of local authorities in relation to housing and homelessness. Knowledge of housing legislation, policy and the wider housing agenda. Experience supporting housing policy, strategy development or commissioning activity. Strong analytical and research skills with the ability to produce clear reports and recommendations. Excellent communication and stakeholder engagement skills. Ability to manage multiple projects and work effectively under pressure. Good IT literacy and experience using data and reporting systems. Educated to A-Level/NVQ Level 3 or equivalent experience in a relevant field. A relevant professional qualification such as CIH membership is desirable. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Strategy Officers, Policy Officers and Housing Development professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on(phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Housing Complaints / Resolutions Officer Role Housing Solutions Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries City of London Hybrid Working Perm Role - 1 /2 days a week in the office Stage 2 Complaints 28ph Umbrella 3 month contract to start ASAP - extension possible We have a fantastic new job opportunity for a Stage 2 Complaints Investigator / Escalation Caseworker with previous experience of investigation and resolution of complex and multi-faceted complaints, exceptional customer service skills and excellent verbal and written communication skills. Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. As the Stage 2 Complaints Investigator / Escalation Caseworker you will have a sound understanding of the regulatory timescales, and deadlines, associated with complex complaint resolution, and will be required to take case ownership (until resolution) and conduct a comprehensive investigation, using all available information and documentation, including leading case reviews of the complaint process at Stage 1. DUTIES Your duties as a Stage 2 Complaints Investigator / Escalation Caseworker will include: Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to the service standards and meeting the diverse needs of the customer Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, understanding that Stage 2 is the final stage for resolution Acknowledge and resolve complaints by leading on high quality responses Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress Key skills: Handling large case loads Liaising with Solicitors/Contractor's Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions. Excellent complaint handling and communication skills and actively seek to improve working practices and customer service. Take responsibility for your own learning and development Excellent PC skills including Microsoft Word and Excel Excellent verbal and writing skills

Position: Compliance Tenant Liaison Officer Hours: 37 Hours Per Week, Monday-Friday Salary: 28,923 Location: Covering the Coventry, Birmingham, Worcester areas Term: 6 Months Mobile Worker Key Responsibilities: Providing support to our customers and teams to ensure we gain access to complete important compliance inspections and improvement works Taking ownership and responsibility for delivering a consistently high level of service within your team and across the business Being positive, and solution-focused in everything you do even in the face of challenges, and you will believe passionately in the social value derived from delivering outstanding services to Citizen customers and colleagues Working with teams across the group developing and delivering communications which support the organisation's message and services to keep customers safe in their homes Managing complaints and finding resolutions working with customers and contractors. Putting into actions lesson learnt from previous feedback to ensure continuous improvement Qualifications and experience: Experience in a customer facing role with strong face to face and telephone skills You must have your own vehicle and willing to travel daily around Birmingham, Coventry and Worcester Data Entry Social Housing (desirable) Compliance and building safety (desirable) Manager's Quote: If you are a great communicator and have the experience and knowledge in delivering customer facing services and the skills to understand our diverse stakeholders then come and be a part of a fantastic organisation creating foundations for life. What We Offer: Innovative Environment: Be part of a forward-thinking organisation that values creativity and innovation. Professional Growth: Opportunities for continuous learning and career advancement. Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other. Closing date: 8th March 2026 Interview date: 12th March 2026 Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Fraser Edwards Recruitment is seeking an experienced Commercial Surveyor for a long-term contract opportunity with a social housing client based in Hackney. This is more than a traditional property role. It s an opportunity to combine commercial expertise with meaningful community impact managing a diverse portfolio while helping shape the future of property strategy within one of London s most vibrant boroughs. A Role with Real Influence Joining the Property Services Team, the role is to take ownership of a defined portfolio of commercial properties. From high street retail units to assets within the Voluntary and Community Sector portfolio, this role offers variety, challenge, and responsibility in equal measure. It requires a commercially driven professional who can maximise income, manage risk, and deliver value all while supporting broader social and corporate objectives. What Will You Be Doing? This is a hands-on, strategic estates role with wide-ranging responsibilities, including: Driving Portfolio Performance You ll manage lettings, rent reviews, lease renewals, and landlord and tenant matters, including dispute resolution through arbitration or court proceedings when required. The focus? Protecting asset value while enhancing income streams. Delivering Professional Valuations Working in line with RICS Standards, you ll undertake valuations for IFRS reporting and leasehold enfranchisement purposes, ensuring compliance and accuracy across the portfolio. Maximising Income & Minimising Void Periods From marketing vacant units to negotiating lease terms and reviewing service charge accounts, you ll play a key role in reducing debt and void loss while strengthening financial returns. Ensuring Compliance & Supporting Sustainability You ll ensure statutory and Health & Safety compliance across assets, while contributing to Net Zero ambitions and supporting the Council s Sustainability and Energy Strategy. Leading & Developing Others With responsibility for supervising up to two support staff such as Estates Technicians or Trainee Surveyors you ll help nurture talent and strengthen team performance. Who Are We Looking For? This opportunity is ideally suited to a commercially minded, collaborative property professional who thrives in a stakeholder-rich environment. Essential Criteria: MRICS qualified (Valuation or Commercial pathway), or actively working towards qualification. Significant experience in commercial property management. Strong knowledge of landlord and tenant legislation, service charges, and claims management. Confident budget management and financial reporting skills. Ability to produce clear, professional reports for senior leaders and committee audiences. Strong communication and negotiation skills are essential, as the role involves working with commercial tenants, community organisations, senior officers, and Elected Members. Why This Role Stands Out This position offers the rare balance of commercial challenge and social contribution. You won t just be managing properties you ll be helping to shape a portfolio that directly impacts businesses, community organisations, and local residents.

Client Local Authority in Newham Job Title Interim Temporary Accommodation Housing Officer Pay Rate 300 DAILY UMBRELLA Hours 36 Hours a week(Mon-Fri) Duration Initial 3 month contract Location HYBRID WORKING-Office based 3 days a week from Dockside,Newham Description Key Requirements: Strong negotiation skills to secure improved TA rates with housing suppliers and to support step-down conversations with households. Experience working in local government housing or related homelessness/TA services, with a clear understanding of TA pressures faced by LAs. Proven ability to conduct case reviews, identify opportunities for cost reduction, and progress step-down pathways. Ability to actively source and progress Private Rented Sector (PRS) options as part of planned move-on from TA. Experience supporting resettlement and PRS move-on, including working with households to overcome barriers and engaging with landlords and agents. Comfortable working to weekly targets, with a sharp focus on the top 100 highest-cost cases followed by subsequent cohorts. Self-starter able to work independently, manage competing priorities, and maintain momentum without close supervision. Agile and adaptable, able to switch between negotiation, case review, supplier engagement, and resident-facing work as required. Strong communication skills, with the ability to build rapport quickly and work collaboratively with internal teams and external providers. Analytical mindset to track progress, identify trends, and contribute to TA cost-reduction strategies. Ability to manage sensitive conversations with professionalism and empathy, particularly in relation to move-on and step-down options for households. Outcome-focused, pragmatic, and resilient in a fast-paced, high-pressure environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Project Manager Location : Midlands Working across multiple sites Salary: £50K - £55K per annum + £5,500 Car Allowance + Discretionary 10% Bonus Contract & Hours: Full time, Permanent Hours : 39.5 hours per week Benefits: Enhanced pension contributions, Employer-paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme, and support for CPD Lead High-Quality Construction Projects from Concept to Completion Sustainable Building Services (SBS) is a multi-award-winning retrofit decarbonisation solutions provider and principal contractor delivering at scale across all housing tenure types social, owner-occupied, and private rental homes. As a leader in residential decarbonisation, energy efficiency, and whole-house retrofit, we currently manage and deliver over £100m+ large-scale retrofit schemes, blending funding across mixed-tenures to maximise positive impact across communities. We are seeking an experienced Project Manager to take full responsibility for the day-to-day operational management of multiple construction sites. You will oversee Site Managers, Supervisors, Tenant Liaison Officers and Quality Administrators, ensuring all onsite activity is delivered safely, to the highest quality, on programme, and within budget. This is a pivotal leadership role where you will drive project performance from initial setup through to final completion and client handover. What You ll Be Doing As a Project Manager, you will play a key role in ensuring smooth and efficient delivery across your designated projects. Your responsibilities will include: Setting up projects from the outset, including resourcing, handover from estimating, agreeing budgets, reviewing retrofit information and procuring subcontractors. Developing and managing project programmes to ensure timely and efficient delivery. Leading and mentoring Site Managers, Supervisors, Tenant Liaison Officers and site operatives. Holding regular formal and informal team briefings to communicate priorities, milestones and programme updates. Ensuring all sites are appropriately resourced both internally and across the supply chain. Monitoring the performance of subcontractors and supply chain partners, ensuring adherence to programme and contractual expectations. Attending operations meetings and producing relevant project reports. Ensuring all properties and works meet contract specification standards and retrofit compliance requirements, enabling timely lodgements in line with client deadlines. In order to be essential in this role you must have: Minimum 7 years experience within the construction industry SMSTS CSCS card First Aid certification Strong leadership and team-management abilities Ability to plan and organise resources effectively to meet tight deadlines Strong problem-solving ability and analytical thinking Proficiency in Outlook, Excel and general IT Experience in retrofit processes including assessments, designs and lodgements Full UK driving licence It would be great if you had: NVQ Level 7 Diploma in Construction Senior Management IOSH Managing Safely Experience in energy efficiency and/or social housing projects Why Join Us Opportunity to lead significant construction projects A supportive team culture Career development and training opportunities The chance to help deliver high-quality, safe, and impactful work Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and fostering a workplace where everyone is treated fairly and with respect, regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to Lead With Impact If you re a driven Project Manager with the experience and leadership qualities to deliver exceptional construction projects, we d love to hear from you. Apply today and take the next step in your career.

Senior Temporary Accommodation Housing Officer - Newham Council (via Adecco) Adecco are recruiting for a Senior Temporary Accommodation Housing Officer to join Newham Council . Type: Temporary Pay: 325 per day Umbrella Location: Newham Dockside Hours: Full time, Monday - Friday Working arrangements: Hybrid, 3 days per week office based Role Overview Interim Senior Temporary Accommodation (TA) Housing Officer role focused on managing high-cost and complex cases, supporting move-on activity, and driving cost reduction within Temporary Accommodation services. Key Requirements Strong negotiation skills to secure improved TA rates with housing suppliers and to support step-down conversations with households. Experience working in local government housing or related homelessness/TA services, with a clear understanding of TA pressures faced by LAs. Proven ability to conduct case reviews, identify opportunities for cost reduction, and progress step-down pathways. Experience supporting resettlement and PRS move-on, including working with households to overcome barriers and engaging with landlords and agents. Ability to actively source and progress Private Rented Sector (PRS) options as part of planned move-on from TA. Comfortable working to weekly targets, with a sharp focus on the top 100 highest-cost cases followed by subsequent cohorts. Self-starter able to work independently, manage competing priorities, and maintain momentum without close supervision. Agile and adaptable, able to switch between negotiation, case review, supplier engagement, and resident-facing work as required. Strong communication skills, with the ability to build rapport quickly and work collaboratively with internal teams and external providers. Analytical mindset to track progress, identify trends, and contribute to TA cost-reduction strategies. Ability to manage sensitive conversations with professionalism and empathy, particularly in relation to move-on and step-down options for households. Outcome-focused, pragmatic, and resilient in a fast-paced, high-pressure environment. Additional Responsibilities Provide day-to-day guidance and informal supervision to TA Housing Officers, supporting quality, consistency, and pace of delivery. Act as a lead on complex or high-cost cases, supporting problem-solving, decision-making, and escalation where required. Apply Now If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)