Resident Liaison Officer

Resident Liaison Officer - Planned Maintenance

• Location:Wandsworth
• Salary: up to £32k + package
• Must have your own car
• Employment Type: Full-Time, Permanent

Role

We are working exclusively with a well known Planned Maintenance construction company. Together we are seeking an experienced and proactive Resident Liaison Officer (RLO) to join our team in Wandsworth. This role will support the delivery of external planned maintenance works, specifically window and door replacement programmes across scattered residential properties.

Key Responsibilities

• Act as the primary liaison between residents, site teams, and client representatives
• Provide clear communication to residents regarding programme dates, scope of works, and access requirements
• Arrange and coordinate appointments for window and door installations
• Manage resident expectations and resolve queries or concerns promptly and professionally
• Carry out pre-start visits and post-completion satisfaction surveys
• Support vulnerable residents and ensure appropriate measures are in place
• Maintain accurate records of resident interactions, access arrangements, and feedback
• Assist site management with ensuring works are delivered with minimal disruption
• Produce weekly progress and customer service reports

About You

• Proven experience as a Resident Liaison Officer within planned maintenance or social housing
• Experience working on window and door replacement programmes (desirable)
• Excellent communication and interpersonal skills
• Strong organisational skills and ability to manage multiple properties across scattered sites
• Confident handling complaints and conflict resolution
• IT literate (Microsoft Office and CRM systems)
• Full UK driving licence (essential)

What We Offer

• Competitive salary (dependent on experience)
• Car allowance
• Pension scheme
• Ongoing training and development
• Opportunity to join a reputable and growing business