Resident Liaison Officer

A respected, award-winning construction firm operating across London and the Southeast is looking for a Resident Liaison Officer to assist with façade, restoration, and fire safety initiatives. The company prides itself on delivering exceptional construction projects while maintaining professional, transparent, and resident-focused communication.

This role blends project support with resident engagement duties, acting as a central contact for building occupants while assisting project teams in achieving milestones.

Core Responsibilities

• Act as the primary contact for residents, responding to enquiries and providing timely updates

• Assist Project Managers in coordinating delivery teams, surveys, and resident access arrangements

• Maintain weekly quality checklists to track compliance and identify missing project documentation

• Facilitate resident communications, including organising or attending meetings and issuing project updates

• Establish and manage digital project records using SharePoint, ensuring all files are accurate and compliant

• Track project milestones such as valuations, handovers, and post-completion periods

• Support timesheet collection and submission to finance teams

• Capture and organise visual content to showcase project progress and marketing material

• Archive project documentation in line with GDPR and company procedures

• Provide general administrative support to ensure smooth project delivery

Candidate Profile

• At least 2 years experience in a comparable role

• Proficient in Microsoft Office and comfortable with IT systems

• Strong organisational skills with keen attention to detail

• Excellent interpersonal and communication abilities

• Professional, reliable, and service-oriented

• Positive, proactive mindset with a collaborative approach

• Capable of supporting teams to meet deadlines and maintain high standards

What's in it for you

• £33,000 - £38,000
• Excellent progression opportunities
• Warm company culture and collaborative work environment

This role offers a great opportunity for an enthusiastic professional to grow within a supportive, quality-driven construction environment.