Customer Care Co-Ordinator

I'm currently working with a reputable residential developer based in Essex who is looking for an experienced Customer Care Coordinator to join their team.

This is an immediate requirement, with a start date of next Wednesday (11th February) and the potential to become a longer-term or permanent role for the right person

The role will involve:

• Acting as a key point of contact for customers reporting defects or issues in their homes
• Liaising with contractors and internal teams to assess whether reported issues require action
• Logging and managing all issues accurately on the system
• Coordinating works with in-house customer care operatives and external subcontractors
• Following jobs through to completion and keeping customers updated

This would suit someone who:

• Has experience in a customer care role, ideally within housebuilding or construction
• Is confident communicating with customers, subcontractors, and internal teams
• Is organised, calm under pressure, and able to manage multiple issues at once
• Has strong admin and IT skills (Word, Excel, Outlook)

Pay:

• Interview: Monday
• Start: Wednesday 11th February
• PAYE rate: 133 per day + holiday & employers' costs (Equivalent to 172 per day)

Please apply with an updated Cv and I shall call with further details.