Customer Care Manager

Customer Care Manager - Milton Keynes - Permanent - 50,000 - 55,000

Introduction & Role

We are currently representing a House Builder, who are seeking a Customer Care Manager to join their team on a permanent basis.

The position is site based covering a brand new development!

Day to day

• Carry out home demonstrations and handovers with the customer
• Carry out 14 days meetings with customers to go through any initial snags or issues that arise.
• Carry out inspections throughout the warranty period regarding any defects or issues that arise.
• Liaise with contractors to carry out works or inspect issues.
• Carry out pre-quality inspections on properties prior to handovers.
• Support the office team day to day

Key Skills required

• Previous experience within a Customer Service Manager or Customer Relations Manager role in the new homes industry.
• Excellent communication and customer facing skills
• Excellent report and email writing skills and proficient with IT.