Principle Private Sector Housing Officer - Hillingdon

A. Job Descr ipt ion
1. People Management
? Management responsibility for a team within Private Sector Housing Service.
? Undertake the lead role in supporting the Team with especially complex,
contentious or sensitive matters and casework relating to the enforcement of
standards and licensing conditions in houses in multiple occupation.
? Managing the workloads and targets of the team and monitoring their performance.
? Ensure staff have the necessary skills and knowledge to carry out their duties,
including adequate training and development and CPD requirements. Motivate
and coach and evaluate staff in technical areas.
? Provide mentoring and support for staff in the wider service or work or for specific
cases.
2. Resident & Community Contribution
? Demonstrate understanding of the Council's Customer Care Standards and ensure
that these standards are met in order to deliver the Council vision of 'putting our
residents first'.
? Provide draft responses for Freedom of Information Act requests and enquiries for
the Mayor, Councillors, MPs and senior managers and ensure these are provided
within agreed timescales.
? Represent the service at multi-disciplinary forums and at meetings with external
agencies as required.
? Ensure that the HMO service is culturally sensitive, challenges discrimination and
is delivered in a manner that is welcoming and accessible to vulnerable adults,
v1. last update xx/xx/xx. evaluated xx/xx/xx.
people whose first language is not English, and people who have a disability, a learning difficulty or find it difficult to read or write.
?
Develop & deliver support/training packages to both landlord & tenants to encourage self-learning and accreditation where appropriate.

Eden Brown Synergy is an equal opportunities employer.

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