We are currently looking for an organised and proactive Scheduler & Planning Coordinator to join our operations team. This is a key role responsible for ensuring efficient planning, engineer allocation, and smooth communication with clients and tenants. If you thrive in a fast-paced environment and enjoy coordinating people, tasks and deadlines, we d love to hear from you.
What You ll Be Doing
- Schedule all jobs for engineers and subcontractors.
- Allocate engineers based on job duration, location, qualifications, and material readiness.
- Send appointment confirmation emails to clients for email/quotation-based jobs.
- Identify material requirements and request materials from the Estimating Manager;
- Coordinate engineer collection or delivery of required materials.
- Rebook no access jobs as notified by the Job Card Coordinator and update Systems
- Notify the Job Coordinator when jobs must be scheduled past target dates to support SLA compliance.
Additional Responsibilities
- Handle engineer calls relating to unsatisfactory EICRs and book follow-up works within the 21-day requirement.
- Add appointment dates into the EICR tracker, ensuring first appointments are booked 8 10 weeks before due dates.
- Confirm tenant appointments via email
- Act as the first point of contact for tenants wishing to rearrange appointments.
What We re Looking For
- Strong organisational and time-management skills
- Experience in scheduling, planning, or diary coordination (preferred)
- Confident communicator with engineers, clients, and tenants
- Good IT skills; experience with scheduling/CRM systems is beneficial
- Able to manage multiple tasks and priorities in a busy environment
Why Join us?
- Be part of a supportive team in a growing business
- A role where your work directly improves operational efficiency and client satisfaction
- Full training provided and opportunities for development