Resident Liaison Officer

Randstad is currently looking for a Resident Liason officer based in Cheltenham for a project starting ASAP. If you are interested please see further details.

Experienced in customer care in a social housing scenario.

Contracting RLO experience preferred but also looking at candidates who have experience from a Housing point of view as this will be relevant.

Car required, milage paid at government AFR rates for business travel (of which there will be little) but not commute.

The project is an external refurbishment (EWI, Roofing, Etc) on one estate in Cheltenham and is drawing to a close.

• Experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects.
• Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised.
• Responsible for collation of resident information packs and administration of customer records, KPI's etc.
• Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships.
• Full understanding of responsibilities associated with ensuring a safe environment is maintained for residents and maintenance of their welfare at the end of the working day. Willingness to support and promote the company and its activities at open days and community engagement events.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.