Resident Liaison Officer

Location: South West London
Salary: Competitive (dependent on experience)
Contract: Full-time

About the Role

We are seeking an experienced and personable Resident Liaison Officer to join our clients team on projects across South West London. This is a key front-facing role, acting as the main point of contact between residents, clients, and site teams to ensure works are delivered smoothly with minimal disruption.

You will play a vital role in building positive relationships with residents, keeping them informed, and resolving any concerns professionally and efficiently.

Key Responsibilities

• Act as the primary liaison between residents, site teams, and the client
• Keep residents informed of upcoming works, programmes, and any changes
• Manage resident enquiries, complaints, and feedback in a timely manner
• Conduct resident meetings, drop-ins, and home visits where required
• Maintain accurate records of communications and issues
• Support site teams to ensure works are delivered with resident needs in mind
• Ensure compliance with company procedures, health & safety, and safeguarding policies

About You

• Previous experience as a Resident Liaison Officer or in a similar customer-facing role (construction or social housing preferred)
• Excellent communication and interpersonal skills
• Calm, professional, and empathetic approach to resolving issues
• Strong organisational and record-keeping skills
• Ability to work independently and as part of a team
• Full UK driving licence

On Offer

• Competitive salary between £35,000 - £40,000 per annum
• Car allowance
• Pension
• 23 days annual leave