Tenancy Sustainment Officer

Tenancy Sustainment OfficerSevenoaksPermanentFull Time£34,714.00An exciting opportunity for an experienced Tenancy Sustainment Officer to support vulnerable residents to maintain their tenancies and live independently within a respected Housing Association in West Kent.THE ROLEAs a Tenancy Sustainment Officer, you will provide holistic, person-centred support to residents with complex needs, helping them to sustain their tenancies and improve their overall wellbeing.

• Manage a caseload of vulnerable residents, carrying out assessments, home visits and ongoing support
• Deliver tenancy-related support focused on independence, stability and positive outcomes
• Provide crisis intervention and immediate support where required
• Support residents to access welfare benefits, discretionary funding and appeal decisions
• Work collaboratively with internal teams and external statutory and voluntary agencies
• Develop and maintain support plans using strengths-based and outcomes-focused approaches
• Maintain accurate case notes, meet KPIs and contribute to reports, case studies and service improvements

THE CANDIDATEThe successful candidate will have previous experience in a similar tenancy sustainment, housing support or support worker role within housing, local authority or the voluntary sector.

• Experience supporting vulnerable people with complex needs such as mental health, substance misuse or domestic abuse
• Strong knowledge of welfare benefits, housing legislation and tenancy sustainment best practice
• Proven ability to deliver person-centred, outcome-focused support
• Excellent communication, engagement and multi-agency working skills
• Confident lone worker with knowledge of safeguarding and risk management

THE CONTRACTWORKING HOURS37 hours per week9:00-17:00 Monday-FridayLENGTH OF CONTRACTPermanentSALARY£34,714.00 per year, plus benefitsHOW TO APPLYIf interested in this role, please apply directly or email .uk or call and ask for Beth to discuss furtherKnow someone perfect for this role? We offer a £250 referral bonus for successful candidate recommendations!