Property Recovery Handler

Recovery Handler - Property (UK) - Hybrid - Glasgow, Scotland

Recruit Ins are seeking a Recovery Handler to join a leading global loss adjusting company within their Real Estate UK team, working from the Chelmsford, Essex office on a hybrid basis.

This is an excellent opportunity for someone experienced in managing property recovery claims who is confident handling their own caseload from start to finish with a strong focus on recoveries and liability evaluation.

Recovery Handler Job Role

• Desktop technical handling of UK property recovery cases, including incidents arising from insured property losses.
• Managing a personal caseload of recovery files, including own-initiative UK recoveries and centrally reported recoveries from insurers.
• Conducting desktop investigations into liability, causation, and prospects of recovery.
• Pursuing recoveries against third parties, contractors, landlords, tenants, utilities, and other responsible entities.
• Drafting recovery correspondence, Letters of Claim, and formal recovery arguments.
• Managing incoming and outgoing emails, calls, and correspondence to progress recovery actions efficiently.
• Proactively controlling the lifecycle of recovery files through strong diary and time management.
• Liaising with insureds, insurers, brokers, loss adjusters, solicitors, and all relevant stakeholders.
• Working closely with the internal Property and Real Estate UK teams (European knowledge not required).
• Ensuring all internal standards, processes, and compliance requirements are met, including data protection and information security.
• Producing accurate data capture and MI for clients and internal reporting.
• Supporting account management activities and assisting with invoicing where required.
• Achieving SLA, financial, and file-handling performance targets.

Recovery Handler Skills Required

We are looking for an individual with:

• Minimum 2 years' experience handling property recovery or subrogation claims on a cradle-to-grave basis.
• A strong understanding of UK recovery processes, liability arguments, and relevant property claim protocols.
• Experience gathering evidence, assessing prospects, and initiating recovery action.
• Confidence drafting clear and persuasive recovery correspondence and reports.
• Excellent communication skills when dealing with third parties, insurers, and internal stakeholders.
• High attention to detail, strong investigations ability, and a desire to progress technically.
• Ability to work autonomously while also collaborating with the wider Real Estate team.
• Comfortable working to targets such as SLA compliance, chargeable hours, and recovery income.
• Professional qualifications (or working towards them) are desirable but not essential.
• European languages or European claims experience are not required.

Recovery Handler - Perks and Benefits

• Bonus scheme
• Clear career progression pathway
• Broadband allowance (approx. £300)
• Private health cover
• Pension (currently 2% contributory / 8% non-contributory)
• Hybrid flexible working
• Monday-Friday, 9am-5pm
• Paid professional qualifications
• 25 days holiday plus bank holidays