Maintenance Manager

Job Title: Maintenance Manager

Team: Maintenance

Service: Property Services

Responsible to: Regional Manager

This job is working for Ongo.

Salary £43,270

Job Summary

To lead and manage a team of operatives and oversee the delivery of responsive repairs and void property works within a designated area. The role includes taking full ownership of jobs in the patch from issue to completion including works delivered by in-house trades and external contractors. The role focuses on performance, value for money, quality assurance, and excellent customer service.

Benefits of working with Ongo include:

• 30 days paid holiday plus bank holidays and your birthday off
• Exceptional leave
• 15 hours per year paid volunteering
• Annual pay review
• Mileage reimbursement at 46p per mile
• Free parking (pass provided)
• No sick days voucher
• 9.5% pension contribution (Aviva)
• 3x salary life assurance policy
• Enhanced maternity/paternity pay
• Simply Health package (including Pro-counselling for family members)
• Housing Perks
• Agile working
• Home working equipment provided
• Local gym discounts
• Discounts at Costa and Starbucks (town centre)
• Car lease scheme

Main Responsibilities

• Take full operational responsibility for repairs, empty homes, and contractor-led works within a designated area.
• Act as the key point of contact for all maintenance activity in the patch, ensuring smooth coordination and timely completion.
• Liaise daily with the planning team to allocate, schedule, and monitor job progress.
• Proactively manage workloads to reduce backlogs, improve right-first-time performance, and ensure jobs are completed within target.
• Line manage a team of trade operatives, setting clear expectations regarding performance, conduct, and customer service.
• Monitor operative productivity, attendance, and job quality, address underperformance swiftly through support or formal procedures.
• Conduct regular van stock checks, spot checks, audits, and job shadowing to maintain quality and accountability.
• Complete post-inspections to ensure works meet quality and specification standards.
• Enforce health and safety standards and ensure operatives adhere to risk assessments and safe systems of work.
• Maintain accurate records of van checks, inspections, and toolbox talks.
• Handle complaints, complex repair issues, or escalations within your area professionally and within timeframes.
• Lead by example in delivering excellent customer service.
• Promote a culture of ownership and respect among operatives when engaging with residents.
• The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo s Safeguarding policies and procedures.

Skills, Competence, Experience Required

• Experience supervising or leading repairs teams in housing or a related field.
• Strong knowledge of building repairs, void standards, and trade practices.
• Track record of managing performance and delivering service improvements.
• Good understanding of value for money and cost control.
• Ability to build positive relationships with planners, residents, and contractors.
• Health & Safety qualification (e.g., IOSH Managing Safely).
• Familiarity with social housing regulatory standards.
• Excellent communication and leadership skills, with the ability to motivate and develop teams.
• IT literacy, including experience using job management systems and reporting tools.
• Previous experience of working to targets and within timescales.
• Working as part of a team, as well as on an individual basis.
• Ability to work flexibly, including evening/weekend working
• Full driving licence.

Closing date for applications is Thursday 5 February

For more information about us, visit (url removed)

We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist