3 jobs found

We are exclusively supporting a client within the property services sector to recruit for a Head of Operations for one of their key divisions. The position will form an integral link between the business and its clients, ensuring a seamless service is provided. You will have control over a range of internal personnel and the divisional P&L. The business has seen excellent growth recently and this is set to continue as they have brought in new key personnel across the management team within the last 18 months. This recruit is the next senior hire within the company to help support that growth long term. Key responsibilities Operational Leadership & Service Delivery: • Provide senior leadership across all divisional operations • Ensure all works are delivered to agreed SLAs, KPIs, contractual commitments, and quality standards. • Own end-to-end contract mobilisation, from point of sale through to operational go-live. • Implement and maintain consistent quality assurance processes. • Conduct regular operational reviews to identify service risks, trends, and improvement opportunities. Partner Procurement & Management: • Procure, appoint, and manage all third-party partners. • Negotiate commercial terms, rate cards, SLAs, and contractual frameworks. • Maintain and manage an approved partner network with defined performance standards. • Monitor partner quality, compliance, utilisation, and cost effectiveness. Commercial & Financial Accountability: • Hold full ownership of the Divisions P&L, ensuring cost control, margin protection, and profitability. • Manage operational costings, procurement spend, subcontractor costs, fleet costs, and stock investment. • Produce accurate forecasts, budgets, and performance reports for senior leadership. • Protect cashflow by ensuring timely project completions, billing triggers, equipment recovery, and asset control. Sales Enablement & Stock Prioritisation: • Work closely with the National Sales Manager to align operational capability with sales strategy and pipeline. • Ensure in-house stock is actively prioritised and pushed to market. • Ensure sales teams are fully briefed on available equipment, priority products, margin drivers, and delivery constraints. • Provide technical and operational input to bids, tenders, pricing models, and client proposals. • Support key client meetings and presentations where operational expertise is required. Warehouse, Stock & Asset Management: • Take full accountability for warehouse operations, logistics, and asset management. • Maintain accurate asset registers and stock control systems across all security equipment. • Conduct regular stocktakes, audits, and reconciliation exercises. • Manage equipment lifecycle planning, including servicing, testing, repairs, refurbishment, and replacement. • Ensure fleet vehicles are compliant, serviced, and fit for purpose. • Minimise equipment loss, downtime, and inefficiency to protect revenue and margin. Compliance, ISO & Governance: • Own and manage all relevant ISO accreditations. • Lead internal audits and manage external accreditation and surveillance audits. • Ensure full compliance with UK legislation and industry standards. • Maintain ownership of registrations with relevant bodies. • Maintain a divisional risk register, identifying operational, financial, compliance, and reputational risks. Health & Safety Leadership: • Act as the senior operational lead for Health & Safety across the division. • Investigate incidents, near misses, and non-conformances, implementing corrective actions. • Promote a strong safety-first culture across employees and partners. Process Improvement, Systems & Innovation: • Continuously review and improve operational processes to drive efficiency, scalability, and quality. • Ensure accurate and timely use of CRM and operational systems (including Salesforce). • Identify and introduce new technologies and innovations to maintain market competitiveness. Customer, Brand & Stakeholder Management: • Act as a senior, professional, client-facing representative. • Conduct regular service delivery reviews with customers, ensuring expectations are met or exceeded. • Manage escalations and resolve service delivery issues professionally and effectively. • Ensure operational delivery aligns with brand values and group standards. Leadership & People Development: • Lead, manage, and develop a range of internal staff • Conduct regular one-to-one meetings, performance reviews, and development planning. • Identify training needs and ensure consistent delivery of product, process, and compliance training. • Build a high-performance, accountable, and customer-focused culture. If you are interested in this position please apply immediately to be considered and we are only able to respond to successful applicants due to high levels of responses across our advertised positions.

Marketing Manager - B2B SAAS for Construction - London - £55,000 plus extensive benefits Company This business have grown by 145 people in the past 18 months alone and are only just getting started. They have offices all over the world and provide enterprise software solutions to clients in the construction industry. Their products help transform commercial performance for their clients who can be in area of the construction industry. Their offerings including, facial recognition and fingerprint technology, procurement tools to aid the supply chain process, software that helps create drainage or traffic solutions and cost planning programs to assist with bids and tenders. The job It will be your job to set and implement the strategy for your sales unit (incorporating 2 - 4 products). You will create exciting and compelling campaigns that effectively inform and engage construction industry professionals across the UK driving brand awareness with them. Key responsibilities will be: Defining the marketing strategy and customer engagement model for your Sales Unit Identifying and segmenting target audiences Development of sales enablement content Hosting webinars, occasionally in partnership with existing clientsThey would love you to have... B2B marketing experience working in a fast-paced SAAS business. Experience of running online events, specifcally webinars Excellent business understanding with the ability to analyse market potential, assess competitive strengths/weakness, develop a segmentation and account strategy, and build an actionable, measurable plan. Hands-on experience developing web and email content, blog and social media posts. Experience of using a breadth of marketing channels to drive and accelerate pipeline growth, build brand awareness and improve customer experience/retention. In-depth knowledge and experience in the use of CRM to drive customer insight, manage data, identify segment opportunities, manage sales and marketing performance and adherence to process. Advanced skills in Mac OS and MS Office suite (Word, PowerPoint, Outlook)It would be amazing if you had... Knowledge of the construction industryWhat's in it for you? This company really know how to look after their staff and on top of what is a very competitive salary, they also offer... Financial wellbeing Flexible retirement plan (Pension) Life assurance Income protection insurance Discounts on technology Tax efficient benefits Laptop and Phone Wellbeing programme Fitness club Employee Assistance programme Private medical insurance Healthcare cash plan Free Fruit and Healthy Drinks Optical care Onsite health services Online wellbeing centre Cycle scheme Volunteering days 25 Holiday days Enhanced Paternity Buy extra holiday Retail discounts Study support Sabbatical Parental leave Enhanced maternity Flexible working Please apply ASAP to be considered for this role

Joining nmcn will open a door full of opportunities, where our people are nurtured for success and empowered to build their own adventure. We believe in your development, potentiality and growth. We aspire to be industry leading with renewed focus on having a positive impact on everything we touch. We work in partnership and collaboration with our customers, to deliver major built environment and critical national infrastructure projects across the UK. Our specialist engineering and construction teams bring multi-sector innovation and technical skill – from building and highways, to large-scale water networks and treatment plants. The opportunity has arisen for a Health and Safety (QESH) Advisor to work in our Telecoms division based at our head office in Sutton in Ashfield, Nottingham. Reporting to the Telecoms QESH Manager you will be responsible for driving continual improvement in Quality, Environmental, Safety and Health practices across our sites and developing best practice as part of our zero accident, incident and defect strategy. What you’ll be doing day to day * Provide accurate QESH advice and support to operational field delivery staff, including advising on CDM 2015 regulations, compliance as well as environmental issues. This will either be by direct support or use of available expertise within the business unit. * Assist with the compilation of Risk Assessments, Method Statements etc. * Provide support and guidance to operational teams, management and customers on QESH performance and provide root cause analysis to aid relevant coaching and feedback. * Drive the positive intervention reporting initiative and encourage near miss, positive intervention and non-conformance reporting * Assist and support the QESH Manager in the preparation of internal and external reports * Engage staff and contractors on QESH performance on a day to day basis and support the delivery of objectives and targets. * Undertake audits of contract depots and staff on site, including out of hours if required. * Assist and support with audits by internal and external bodies. * Assist and support operational management to promote QESH at briefings and internal and external meetings. * Assist operational personnel with incident investigation; provide advice, support and guidance on legal framework. Ensure that learning points are fed into QESH directorate for continued improvement of policy, standards etc. * Undertake evaluations of existing and potential subcontractors, including annual auditing of sub-contractor’s management systems. * Support local managers on the contact with QESH regulators (e.g. HSE, Local Authority, Environment Agency etc.) accompanying them on inspections, audits and responding to complaints and queries. * Provide feedback on identified QESH risks and give advice regarding possible solutions and remedial actions. * Work within and promote the philosophy of safe team working and development across all company activities to achieve business objectives and continuously improve performance. * Engender and operate in a culture of zero tolerance of accidents and self-inflicted incidents The experience we're looking for * NEBOSH General, Construction Certificate and/or Environmental Certificate. * CITB SMSTS or IOSH Managing Safely. * Telecoms (FTTP, PIA, Pre-enablement) experience * General construction environmental awareness. * General Utilities quality awareness (Excavation, Reinstatement, Duct Installation etc.) * NRSWA Supervisor card. * Qualified to deliver training in manual handling, face-fit and abrasive wheels desirable but not essential * Incident investigation and report writing * Compilation of RAM’s (Risk Assessments & Method Statements) * Be IT literate with good presentation skills * Must have excellent time management and multi-tasking skills The personal attributes we're looking for * Desire to understand and promote the Company purpose, vision, values and culture * Trustworthy and ethical approach, exercising discretion where required * Organised, structured and professional, with a passion for excellence * Flexibility, resilience and the ability to influence and build relationships at all levels * Experience in a fast paced, high workload environment * Self-starter who has the ability to prioritise a varied workload and demonstrate good time management to comply with deadlines * Dedication and commitment to drive continuous improvement of safety behaviours across the division What we can offer you * Competitive salary * Company car / Car allowance * 25 days holiday + bank holidays * Holiday trading scheme * Private medical insurance * Perks at work scheme (discount from high street retailers) * Free eye test vouchers * Employee share scheme * 3x life assurance * Free parking * Flexible working * 5% enhanced pension contribution