Account Manager

Account Manager

Account Manager - Facilities Management (TFM)
Location: Leeds (Hybrid 1 day per week in the office)
Salary: Up to £45,000 per annum
Contract: Full-time, permanent

Overview
An established Facilities Management business is seeking an experienced Account Manager to manage and grow a portfolio of Total Facilities Management (TFM) contracts. Based in Leeds with hybrid working, this role focuses on client relationship management, service performance, and account growth across hard and soft FM services.
This is an excellent opportunity for a commercially aware Account Manager with experience in Facilities Management or construction-related contracts who is confident managing client relationships and identifying opportunities to expand service delivery.

Key Responsibilities
Client Relationship Management

• Act as the primary point of contact for clients across assigned TFM contracts
• Build and maintain strong, long-term client relationships
• Lead regular client meetings, reviews, and performance discussions
• Manage client expectations and handle escalations professionally

Account Management & Growth

• Ensure contracts are delivered in line with KPIs, SLAs, and contractual obligations
• Identify opportunities for contract growth, variations, and additional services
• Support retention through proactive account management and service improvement
• Work closely with operations teams to drive performance and value

Operational & Commercial Support

• Oversee service delivery across hard and soft FM disciplines
• Support mobilisation of new contracts and services
• Monitor financial performance, including budgets and cost control
• Contribute to reporting, forecasts, and account reviews

Stakeholder Collaboration

• Work closely with helpdesk, engineering, and supply chain partners
• Liaise with internal management to support operational and commercial objectives
• Coordinate with subcontractors where required

Skills & Experience

• Proven experience as an Account Manager within Facilities Management or a construction-related environment
• Strong understanding of Total Facilities Management (TFM) contracts
• Experience managing client relationships and growing accounts
• Commercially minded with a focus on service delivery and retention
• Excellent communication, organisation, and stakeholder management skills
• Comfortable working in a hybrid role with 1 day per week in Leeds

What s On Offer

• Salary up to £45,000 depending on experience
• Hybrid working model (1 day per week in Leeds)
• Opportunity to manage and grow key FM client accounts
• Stable, supportive FM business with long-term contracts
• Career progression within a growing Facilities Management organisation