We are supporting a respected Housing Association in South Derbyshire to recruit a skilled Housing Officer to join their team on a 3-month contract. This is a fantastic opportunity to make an immediate impact within a supportive organisation while benefiting from flexible hybrid working and a competitive hourly rate. You will manage a designated patch across Erewash and South Derbyshire, delivering a comprehensive housing management service. This is a varied and hands-on role, ideal for someone confident in managing all aspects of tenancy and estate management. Key responsibilities of a Housing Officer include: Managing a housing patch and acting as the main point of contact for residents Conducting property viewings and tenancy sign-ups Completing pre-termination inspections Managing tenancy sustainment and breaches Handling ASB cases and neighbourhood disputes Supporting residents with tenancy-related issues and safeguarding concerns Working collaboratively with internal teams and external partners Ensuring compliance with housing legislation and organisational policies About You: Proven experience in a Housing Officer or Housing Management role Strong knowledge of housing legislation and best practice Experience managing ASB and tenancy-related casework Ability to manage your own workload effectively Full UK driving licence Access to a vehicle with appropriate business insurance Benefits of this Housing Officer role: Competitive hourly rate of 25 - 27 Hybrid working arrangement Opportunity to work within a well-established Housing Association Immediate start available Supportive and collaborative team environment If this Housing Officer role is of interest please apply or contact (url removed)
12/03/2026
Contract
We are supporting a respected Housing Association in South Derbyshire to recruit a skilled Housing Officer to join their team on a 3-month contract. This is a fantastic opportunity to make an immediate impact within a supportive organisation while benefiting from flexible hybrid working and a competitive hourly rate. You will manage a designated patch across Erewash and South Derbyshire, delivering a comprehensive housing management service. This is a varied and hands-on role, ideal for someone confident in managing all aspects of tenancy and estate management. Key responsibilities of a Housing Officer include: Managing a housing patch and acting as the main point of contact for residents Conducting property viewings and tenancy sign-ups Completing pre-termination inspections Managing tenancy sustainment and breaches Handling ASB cases and neighbourhood disputes Supporting residents with tenancy-related issues and safeguarding concerns Working collaboratively with internal teams and external partners Ensuring compliance with housing legislation and organisational policies About You: Proven experience in a Housing Officer or Housing Management role Strong knowledge of housing legislation and best practice Experience managing ASB and tenancy-related casework Ability to manage your own workload effectively Full UK driving licence Access to a vehicle with appropriate business insurance Benefits of this Housing Officer role: Competitive hourly rate of 25 - 27 Hybrid working arrangement Opportunity to work within a well-established Housing Association Immediate start available Supportive and collaborative team environment If this Housing Officer role is of interest please apply or contact (url removed)
Resident Liaison Officer - Social Housing Planned Works Based in Nottingham and surrounding areas Full time, permanent 28-35k + package We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Nottingham/surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information!
11/03/2026
Full time
Resident Liaison Officer - Social Housing Planned Works Based in Nottingham and surrounding areas Full time, permanent 28-35k + package We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Nottingham/surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information!
Resident Liaison Officer - Social Housing Planned Works Based in Halifax and surrounding areas Full time, permanent 28-35k + package We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Halifax/surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information!
11/03/2026
Full time
Resident Liaison Officer - Social Housing Planned Works Based in Halifax and surrounding areas Full time, permanent 28-35k + package We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Halifax/surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information!
Estate Manager We are seeking a skilled and proactive Estate Manager to support residents and help create well managed, sustainable and thriving communities across a defined housing patch. Position: Estate Manager Salary: £39,900 per annum Location: London, on site across estate locations, expected 4 to 5 days per week Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 1 April 2026 Please note applications may close earlier if sufficient applications are received, so early application is encouraged. About the Role As Estate Manager you will act as the primary point of contact for IDS residents across a defined patch of properties covering multiple tenures. You will play a key role in building strong relationships with residents and ensuring estates are well managed and responsive to community needs. You will engage with residents to co create neighbourhood and estate plans, helping to develop sustainable and thriving communities while delivering a high standard of customer service and supporting estate improvements and resident engagement initiatives. Key responsibilities include: Co create and deliver Neighbourhood and Estate Plans with residents to improve housing services, environments and customer satisfaction Work collaboratively with colleagues, partners and contractors to remove service barriers and ensure high service performance and compliance including building safety Manage tenancy related matters, responding to resident queries, supporting complaint investigations and completing viewings and sign ups for new residents Conduct property visits, estate inspections and fire door safety checks ensuring issues are identified and resolved Lead on anti social behaviour case management and build strong relationships with residents, associations and local stakeholders Oversee estate services and communal repairs, manage service contracts and provide tenancy sustainment support including guidance on benefits and welfare About You You will demonstrate a flexible, proactive and customer focused approach to your work. You will have around 2 to 3 years experience within a registered social housing provider, charity or local authority setting. Essential skills and experience include: Experience supporting vulnerable or older residents including the ability to assess needs and identify potential risks Ability to work collaboratively within a team environment to deliver sustainable housing and tenancy solutions Strong written and verbal communication skills Ability to work independently, exercise sound judgement and make confident, well informed decisions About the Organisation The charity is committed to delivering high quality housing services and creating sustainable communities. The organisation works closely with residents and partners to ensure neighbourhoods are well managed, inclusive and responsive to community needs. They are guided by five key values and behaviours: collaboration, accountability, respect, inclusion and transparency. Other roles you may have experience of could include; Housing Officer, Neighbourhood Officer, Tenancy Officer, Estate Services Manager, Housing Management Officer, Resident Engagement Officer, Housing Services Officer, Community Housing Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
10/03/2026
Full time
Estate Manager We are seeking a skilled and proactive Estate Manager to support residents and help create well managed, sustainable and thriving communities across a defined housing patch. Position: Estate Manager Salary: £39,900 per annum Location: London, on site across estate locations, expected 4 to 5 days per week Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 1 April 2026 Please note applications may close earlier if sufficient applications are received, so early application is encouraged. About the Role As Estate Manager you will act as the primary point of contact for IDS residents across a defined patch of properties covering multiple tenures. You will play a key role in building strong relationships with residents and ensuring estates are well managed and responsive to community needs. You will engage with residents to co create neighbourhood and estate plans, helping to develop sustainable and thriving communities while delivering a high standard of customer service and supporting estate improvements and resident engagement initiatives. Key responsibilities include: Co create and deliver Neighbourhood and Estate Plans with residents to improve housing services, environments and customer satisfaction Work collaboratively with colleagues, partners and contractors to remove service barriers and ensure high service performance and compliance including building safety Manage tenancy related matters, responding to resident queries, supporting complaint investigations and completing viewings and sign ups for new residents Conduct property visits, estate inspections and fire door safety checks ensuring issues are identified and resolved Lead on anti social behaviour case management and build strong relationships with residents, associations and local stakeholders Oversee estate services and communal repairs, manage service contracts and provide tenancy sustainment support including guidance on benefits and welfare About You You will demonstrate a flexible, proactive and customer focused approach to your work. You will have around 2 to 3 years experience within a registered social housing provider, charity or local authority setting. Essential skills and experience include: Experience supporting vulnerable or older residents including the ability to assess needs and identify potential risks Ability to work collaboratively within a team environment to deliver sustainable housing and tenancy solutions Strong written and verbal communication skills Ability to work independently, exercise sound judgement and make confident, well informed decisions About the Organisation The charity is committed to delivering high quality housing services and creating sustainable communities. The organisation works closely with residents and partners to ensure neighbourhoods are well managed, inclusive and responsive to community needs. They are guided by five key values and behaviours: collaboration, accountability, respect, inclusion and transparency. Other roles you may have experience of could include; Housing Officer, Neighbourhood Officer, Tenancy Officer, Estate Services Manager, Housing Management Officer, Resident Engagement Officer, Housing Services Officer, Community Housing Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Job Title: Neighbourhood Officer Team: Neighbourhood Service: Neighbourhoods Responsible to: Neighbourhood Manager Salary £33,330 This job is working for Ongo Job Summary The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement. Benefits of working with Ongo include: 30 days paid holiday plus bank holidays and your birthday off Exceptional leave 15 hours per year paid volunteering Annual pay review Mileage reimbursement at 46p per mile Free parking (pass provided) No sick days voucher 9.5% pension contribution (Aviva) 3x salary life assurance policy Enhanced maternity/paternity pay Simply Health package (including Pro-counselling for family members) Housing Perks Agile working Home working equipment provided Local gym discounts Discounts at Costa and Starbucks (town centre) Car lease scheme Main Responsibilities Tenancy and property management: Deliver tenancy management services, ensuring policies and procedures are adhered to. Monitor and control the progress of empty properties to meet targets and minimise revenue loss. Carry out accompanied viewings and assess tenancy suitability in line with allocation policies and Complete tenancy sign-ups, ensuring agreements are fully explained and understood. Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions. Address tenancy breaches, including investigating abandoned properties. Community & Neighbourhood Engagement: Provide excellent customer service to ensure tenants and residents take pride in their homes and communities. Highlight and address emerging estate and community issues affecting sustainability. Manage anti-social behaviour cases with a proactive approach, focusing on early intervention. Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery Actively promote customer involvement and encourage participation in decision-making. Partnerships & Compliance Collaborate with internal departments and external agencies to resolve tenancy and community challenges Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures. Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods. The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo s Safeguarding policies and procedures. Skills, Competence, Experience Required Strong understanding of housing legislation and social housing challenges. Awareness of housing management governance and best practices. Sound judgment and decision-making skills. Ability to prioritise workload, meet deadlines, and handle pressure effectively. Strong written, verbal, and interpersonal communication skills. Ability to work independently and as part of a team. Competence in using housing management systems and maintaining accurate records. Customer-focused approach to service delivery. The role requires resilience, empathy and conflict resolution skills. A full UK driving licence and access to a personal vehicle are essential for this role, due to travel requirements across the region . Working environment This role requires a personal safety device. Post will predominately be required to work in the neighbourhood on a daily basis, in a variety of weather conditions and be required to walk distances and climb stairs whilst carrying equipment. Some working from home or in an office environment. Visiting tenants in a range of properties, including high rise flats. Occasional exposure to risks associated with working in social housing properties, including potentially challenging or unsanitary conditions. May include occasional evening or weekend work to attend meetings. Must follow health and safety protocols when visiting properties including wearing PPE in certain environments. CLOSING DATE FOR APPLICATIONS IS 20 MARCH 2026 INTERVIEWS WILL BE HELD 27 MARCH 2026 For more about us, visit (url removed) We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist
10/03/2026
Full time
Job Title: Neighbourhood Officer Team: Neighbourhood Service: Neighbourhoods Responsible to: Neighbourhood Manager Salary £33,330 This job is working for Ongo Job Summary The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement. Benefits of working with Ongo include: 30 days paid holiday plus bank holidays and your birthday off Exceptional leave 15 hours per year paid volunteering Annual pay review Mileage reimbursement at 46p per mile Free parking (pass provided) No sick days voucher 9.5% pension contribution (Aviva) 3x salary life assurance policy Enhanced maternity/paternity pay Simply Health package (including Pro-counselling for family members) Housing Perks Agile working Home working equipment provided Local gym discounts Discounts at Costa and Starbucks (town centre) Car lease scheme Main Responsibilities Tenancy and property management: Deliver tenancy management services, ensuring policies and procedures are adhered to. Monitor and control the progress of empty properties to meet targets and minimise revenue loss. Carry out accompanied viewings and assess tenancy suitability in line with allocation policies and Complete tenancy sign-ups, ensuring agreements are fully explained and understood. Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions. Address tenancy breaches, including investigating abandoned properties. Community & Neighbourhood Engagement: Provide excellent customer service to ensure tenants and residents take pride in their homes and communities. Highlight and address emerging estate and community issues affecting sustainability. Manage anti-social behaviour cases with a proactive approach, focusing on early intervention. Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery Actively promote customer involvement and encourage participation in decision-making. Partnerships & Compliance Collaborate with internal departments and external agencies to resolve tenancy and community challenges Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures. Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods. The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo s Safeguarding policies and procedures. Skills, Competence, Experience Required Strong understanding of housing legislation and social housing challenges. Awareness of housing management governance and best practices. Sound judgment and decision-making skills. Ability to prioritise workload, meet deadlines, and handle pressure effectively. Strong written, verbal, and interpersonal communication skills. Ability to work independently and as part of a team. Competence in using housing management systems and maintaining accurate records. Customer-focused approach to service delivery. The role requires resilience, empathy and conflict resolution skills. A full UK driving licence and access to a personal vehicle are essential for this role, due to travel requirements across the region . Working environment This role requires a personal safety device. Post will predominately be required to work in the neighbourhood on a daily basis, in a variety of weather conditions and be required to walk distances and climb stairs whilst carrying equipment. Some working from home or in an office environment. Visiting tenants in a range of properties, including high rise flats. Occasional exposure to risks associated with working in social housing properties, including potentially challenging or unsanitary conditions. May include occasional evening or weekend work to attend meetings. Must follow health and safety protocols when visiting properties including wearing PPE in certain environments. CLOSING DATE FOR APPLICATIONS IS 20 MARCH 2026 INTERVIEWS WILL BE HELD 27 MARCH 2026 For more about us, visit (url removed) We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist
MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Officer to join them on a temp to perm basis, based in South East London. Please note, a full UK Driving Licenced is required for this position. Key Responsibilities: Provide a responsive and pro-active tenancy management service, including succession, and mutual exchanges, and requests relating to the tenancy across all tenure types. Investigate and resolve tenancy breaches in line with the clients procedures and where appropriate work in partnership with other agencies and colleagues. Investigate reports of tenancy fraud and sub-letting, and take any appropriate action. Carry out routine tenancy reviews and in liaison with external agencies and internal teams support vulnerable residents to maintain their tenancies, or take enforcement action if appropriate. Always making sure any action is proportionate. Ensure estates and communal areas are managed to a high standard and in conjunction with other colleagues, set up, monitor and manage contracts for estate cleaning, grounds maintenance and communal repairs and liaise with property services teams as required. Undertake estate inspections with residents, ensuring the reporting of any repairs, and completion of arising tenancy and estate management actions. This includes carrying out Fire Risk Assessment reviews. To make sure the communal areas of our homes are safe, and all fire actions arising from fire risk assessments are carried out within agreed timescales. Provide supervision and line management support to caretaking and cleaning staff directly employed on the patch. Lead on the management of any homeownership units within the patch, including liaison with Rents and Revenue Team, Property Services and Leasehold Officer. This includes support of statutory consultation, and responding to enquires arising from stair-casing and resales process. Requirements: Proven background of working in a customer service environment - preferably in the housing sector. Experience of managing leasehold tenure Good numeracy skills to a standard which enable the calculation of basic service charge payments Excellent verbal and written communication skills and an ability to effectively represent the client externally
09/03/2026
Contract
MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Officer to join them on a temp to perm basis, based in South East London. Please note, a full UK Driving Licenced is required for this position. Key Responsibilities: Provide a responsive and pro-active tenancy management service, including succession, and mutual exchanges, and requests relating to the tenancy across all tenure types. Investigate and resolve tenancy breaches in line with the clients procedures and where appropriate work in partnership with other agencies and colleagues. Investigate reports of tenancy fraud and sub-letting, and take any appropriate action. Carry out routine tenancy reviews and in liaison with external agencies and internal teams support vulnerable residents to maintain their tenancies, or take enforcement action if appropriate. Always making sure any action is proportionate. Ensure estates and communal areas are managed to a high standard and in conjunction with other colleagues, set up, monitor and manage contracts for estate cleaning, grounds maintenance and communal repairs and liaise with property services teams as required. Undertake estate inspections with residents, ensuring the reporting of any repairs, and completion of arising tenancy and estate management actions. This includes carrying out Fire Risk Assessment reviews. To make sure the communal areas of our homes are safe, and all fire actions arising from fire risk assessments are carried out within agreed timescales. Provide supervision and line management support to caretaking and cleaning staff directly employed on the patch. Lead on the management of any homeownership units within the patch, including liaison with Rents and Revenue Team, Property Services and Leasehold Officer. This includes support of statutory consultation, and responding to enquires arising from stair-casing and resales process. Requirements: Proven background of working in a customer service environment - preferably in the housing sector. Experience of managing leasehold tenure Good numeracy skills to a standard which enable the calculation of basic service charge payments Excellent verbal and written communication skills and an ability to effectively represent the client externally
Recruiting for an ASB Officer/Enforcement Officer to join the team within a local housing association in Bolton , effective immediately. This is a 3-month temp vacancy, full time (36 hours) and l ooking to start as soon as possible, perfect for someone with no notice. Hourly rates are between 21 - 25 depending on experience and whether you choose to be paid PAYE or Umbrella. It is essential to have worked in a similar role previously to be considered. This includes ASB or Enforcement or Neighbourhood Safety. Your new role Manage anti-social behaviour and tenancy enforcement cases, including customer contact, agreeing action plans, investigation and information gathering, maintaining accurate records, and producing correspondence. Identify vulnerable customers and refer them to appropriate support agencies and services as needed. Assist the Neighbourhood Safety team in preparing casework for escalated legal court enforcement actions, including gathering evidence of tenancy breaches as needed. Ensure all possible interventions are considered, and any intervention actions are recorded promptly. What you'll need to succeed Background in ASB / Tenancy Enforcement is a must to be considered. Excellent understanding of anti-social behaviour and tenancy breach issues with the ability to provide effective interventions and support plans. Experience working with customers and communities regarding tenancy enforcement and anti-social behaviour and prevention strategies. A full and clean drivers' licence is required. What you'll get in return Weekly Pay Competitive rates Full time hours Option to be paid PAYE or Umbrella What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
06/03/2026
Seasonal
Recruiting for an ASB Officer/Enforcement Officer to join the team within a local housing association in Bolton , effective immediately. This is a 3-month temp vacancy, full time (36 hours) and l ooking to start as soon as possible, perfect for someone with no notice. Hourly rates are between 21 - 25 depending on experience and whether you choose to be paid PAYE or Umbrella. It is essential to have worked in a similar role previously to be considered. This includes ASB or Enforcement or Neighbourhood Safety. Your new role Manage anti-social behaviour and tenancy enforcement cases, including customer contact, agreeing action plans, investigation and information gathering, maintaining accurate records, and producing correspondence. Identify vulnerable customers and refer them to appropriate support agencies and services as needed. Assist the Neighbourhood Safety team in preparing casework for escalated legal court enforcement actions, including gathering evidence of tenancy breaches as needed. Ensure all possible interventions are considered, and any intervention actions are recorded promptly. What you'll need to succeed Background in ASB / Tenancy Enforcement is a must to be considered. Excellent understanding of anti-social behaviour and tenancy breach issues with the ability to provide effective interventions and support plans. Experience working with customers and communities regarding tenancy enforcement and anti-social behaviour and prevention strategies. A full and clean drivers' licence is required. What you'll get in return Weekly Pay Competitive rates Full time hours Option to be paid PAYE or Umbrella What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Spencer Clarke Group are seeking a Senior Neighbourhood Officer for a Local Authority Client in Berkshire. In this role, you will lead the JEH team to deliver excellent housing services and support residents. Duties: Manage tenancies, estates, and anti-social behaviour issues. Oversee voids, maintenance, and compliance with safety regulations. Engage with residents and respond to complaints or enquiries. Monitor budgets and report on housing performance. Qualifications and Experience: The successful candidate will have the following skills / experience: Significant experience in housing management roles. Experience managing workloads and working collaboratively. Knowledge of tenancy, arrears, and anti-social behaviour management. Experience working with partners, community groups, or external agencies. What's on offer: Salary: 26ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
04/03/2026
Full time
Spencer Clarke Group are seeking a Senior Neighbourhood Officer for a Local Authority Client in Berkshire. In this role, you will lead the JEH team to deliver excellent housing services and support residents. Duties: Manage tenancies, estates, and anti-social behaviour issues. Oversee voids, maintenance, and compliance with safety regulations. Engage with residents and respond to complaints or enquiries. Monitor budgets and report on housing performance. Qualifications and Experience: The successful candidate will have the following skills / experience: Significant experience in housing management roles. Experience managing workloads and working collaboratively. Knowledge of tenancy, arrears, and anti-social behaviour management. Experience working with partners, community groups, or external agencies. What's on offer: Salary: 26ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Neighbourhood Housing Officer Wellingborough £37,239 Join Our Expanding Neighbourhood Housing Team We're growing! As part of our continued commitment to delivering excellent services to our customers, we are recruiting two new Neighbourhood housing Officers to join our Housing Team. This expansion will reduce patch sizes, allowing us to work more closely and proactively with our customers. It's an exciting time to join us as we strengthen our service offer and invest in delivering a more personal, responsive housing service. About the Role As a member of our Housing Team, you will: Manage a defined patch of properties, building strong and positive relationships with customers Deliver proactive tenancy management, early intervention and tenancy sustainment support Investigate and manage anti-social behaviour (ASB) cases, working collaboratively with partner agencies where required Lead on estate management, ensuring our neighbourhoods are safe, clean and well maintained Identify welfare concerns and provide appropriate support or referrals Take responsibility for safeguarding, recognising risks and responding in line with policy and best practice Work closely with colleagues and external partners to resolve issues effectively Provide a visible, customer-focused presence within our communities About You We're looking for individuals who: Have experience in housing management or a related role Are confident managing ASB cases and complex tenancy issues Understand welfare support and safeguarding responsibilities Are proactive, resilient and solution-focused Can manage a varied workload and prioritise effectively Communicate clearly and professionally, both verbally and in writing Are passionate about delivering excellent customer service Why Join Us? Reduced patch sizes to enable meaningful customer engagement A supportive and collaborative team environment The opportunity to help shape and strengthen our housing service Ongoing professional development and training If you're motivated, customer-focused, and ready to be part of a team that is investing in doing things better, we'd love to hear from you. About us At Greatwell Homes, we own and manage around 5,000 homes with a £23 million turnover, and our mission is to "partner with customers and communities to shape places people are proud to call home." We're proud to be a progressive, forward-thinking housing association, committed to delivering excellent services for our customers and a great working environment for our colleagues.
04/03/2026
Full time
Neighbourhood Housing Officer Wellingborough £37,239 Join Our Expanding Neighbourhood Housing Team We're growing! As part of our continued commitment to delivering excellent services to our customers, we are recruiting two new Neighbourhood housing Officers to join our Housing Team. This expansion will reduce patch sizes, allowing us to work more closely and proactively with our customers. It's an exciting time to join us as we strengthen our service offer and invest in delivering a more personal, responsive housing service. About the Role As a member of our Housing Team, you will: Manage a defined patch of properties, building strong and positive relationships with customers Deliver proactive tenancy management, early intervention and tenancy sustainment support Investigate and manage anti-social behaviour (ASB) cases, working collaboratively with partner agencies where required Lead on estate management, ensuring our neighbourhoods are safe, clean and well maintained Identify welfare concerns and provide appropriate support or referrals Take responsibility for safeguarding, recognising risks and responding in line with policy and best practice Work closely with colleagues and external partners to resolve issues effectively Provide a visible, customer-focused presence within our communities About You We're looking for individuals who: Have experience in housing management or a related role Are confident managing ASB cases and complex tenancy issues Understand welfare support and safeguarding responsibilities Are proactive, resilient and solution-focused Can manage a varied workload and prioritise effectively Communicate clearly and professionally, both verbally and in writing Are passionate about delivering excellent customer service Why Join Us? Reduced patch sizes to enable meaningful customer engagement A supportive and collaborative team environment The opportunity to help shape and strengthen our housing service Ongoing professional development and training If you're motivated, customer-focused, and ready to be part of a team that is investing in doing things better, we'd love to hear from you. About us At Greatwell Homes, we own and manage around 5,000 homes with a £23 million turnover, and our mission is to "partner with customers and communities to shape places people are proud to call home." We're proud to be a progressive, forward-thinking housing association, committed to delivering excellent services for our customers and a great working environment for our colleagues.
Interim Head of Housing Aylesford, Kent (Onsite) Interim Contract Immediate Start Required Circa 55,000 We are working with a well-established, purpose-led organisation to recruit an experienced Interim Head of Housing to lead housing operations across a large residential estate in Aylesford. This is a hands-on leadership role overseeing a portfolio of 130 properties , managing a Housing Officer, and ensuring high-quality, compliant tenancy and neighbourhood services. The organisation is seeking someone who can step in quickly and provide strong operational oversight during a key period of transition. The Role Reporting into senior leadership, you will take full responsibility for housing management performance, tenancy compliance, and income recovery. You will play a key role in ensuring the organisation is fully prepared for the Renters' Rights Act (coming into force May 2026) and that all housing processes reflect current and upcoming legislation. Key Responsibilities Lead housing and neighbourhood management services across 130 properties Manage and support the Housing Officer to drive service delivery and performance Oversee tenancy audits, allocations, lettings, and the register of interest Proactively manage rent collection, arrears, and housing debt Work closely with rent and claims processes to maximise income and minimise loss Embed up-to-date knowledge of the Renters' Rights Act and wider housing regulation into daily practice Drive improvements in arrears, voids, and estate management performance Maintain accurate records and produce performance updates for senior leadership We are looking for a confident, operationally focused housing professional who: Is immediately available and able to work fully onsite in Aylesford Has strong experience in housing and tenancy management Has up-to-date knowledge of the Renters' Rights Act and the regulatory framework in England Is experienced in rent collection, arrears management, and income recovery Has experience supervising or managing housing staff Is financially aware, decisive, and able to challenge underperformance This is an excellent opportunity to make an immediate impact within a values-driven organisation delivering essential housing services. Immediate interviews are available. Apply now for a confidential discussion.
04/03/2026
Contract
Interim Head of Housing Aylesford, Kent (Onsite) Interim Contract Immediate Start Required Circa 55,000 We are working with a well-established, purpose-led organisation to recruit an experienced Interim Head of Housing to lead housing operations across a large residential estate in Aylesford. This is a hands-on leadership role overseeing a portfolio of 130 properties , managing a Housing Officer, and ensuring high-quality, compliant tenancy and neighbourhood services. The organisation is seeking someone who can step in quickly and provide strong operational oversight during a key period of transition. The Role Reporting into senior leadership, you will take full responsibility for housing management performance, tenancy compliance, and income recovery. You will play a key role in ensuring the organisation is fully prepared for the Renters' Rights Act (coming into force May 2026) and that all housing processes reflect current and upcoming legislation. Key Responsibilities Lead housing and neighbourhood management services across 130 properties Manage and support the Housing Officer to drive service delivery and performance Oversee tenancy audits, allocations, lettings, and the register of interest Proactively manage rent collection, arrears, and housing debt Work closely with rent and claims processes to maximise income and minimise loss Embed up-to-date knowledge of the Renters' Rights Act and wider housing regulation into daily practice Drive improvements in arrears, voids, and estate management performance Maintain accurate records and produce performance updates for senior leadership We are looking for a confident, operationally focused housing professional who: Is immediately available and able to work fully onsite in Aylesford Has strong experience in housing and tenancy management Has up-to-date knowledge of the Renters' Rights Act and the regulatory framework in England Is experienced in rent collection, arrears management, and income recovery Has experience supervising or managing housing staff Is financially aware, decisive, and able to challenge underperformance This is an excellent opportunity to make an immediate impact within a values-driven organisation delivering essential housing services. Immediate interviews are available. Apply now for a confidential discussion.
Eden Brown are seeking a highly experienced Neighbourhood Officer on 12 month Fixed Term Contract situated in Manchester The role as Housing Officer will involve hybrid work 2-3 days at home/and or in the office As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester - Dealing with Allocations and Lettings - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
03/03/2026
Seasonal
Eden Brown are seeking a highly experienced Neighbourhood Officer on 12 month Fixed Term Contract situated in Manchester The role as Housing Officer will involve hybrid work 2-3 days at home/and or in the office As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester - Dealing with Allocations and Lettings - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
We have two opportunities for a full time permanent Housing Officer to join our Supported Housing team. One of the roles will be based out of our Newbury office, covering our supported housing properties in either Oxfordshire or Berkshire, and the other based from Bristol. This will be a hybrid role working in the office, at home and out in the field with our customers, visiting properties and liaising with our partners. The starting salary is £32,000 - £40,000 depending on experience. The role Our Supported Housing team provide a wide range of services, including temporary accommodation for adults, young people and families at risk of homelessness, Housing First tenancies, housing for adults and young people with disabilities or mental illness, those experiencing domestic abuse, extra care housing and individual properties for customers with identified support needs. As a Housing Officer you'll use your knowledge and skills to provide a comprehensive and effective tenancy and estate management function for customers in our supported housing properties. It's an intensive and varied housing management role where you'll be dealing with a range of tasks including tenancy management, neighbourhood standard inspections, managing lettings and management queries and liaising with our care providers. To be successful in this role you will have: Experience in a Housing role An understanding of supporting vulnerable people Experience of working with internal and external partners Empathy and resilience The ability to be self-motivated and highly organised Excellent collaboration and communication skills A full driving licence and access to a vehicle What we offer you As a member of the Supported Housing Team you will be part of an engaging, friendly and supportive working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services About us At SNG (Sovereign Network Group) we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
03/03/2026
Full time
We have two opportunities for a full time permanent Housing Officer to join our Supported Housing team. One of the roles will be based out of our Newbury office, covering our supported housing properties in either Oxfordshire or Berkshire, and the other based from Bristol. This will be a hybrid role working in the office, at home and out in the field with our customers, visiting properties and liaising with our partners. The starting salary is £32,000 - £40,000 depending on experience. The role Our Supported Housing team provide a wide range of services, including temporary accommodation for adults, young people and families at risk of homelessness, Housing First tenancies, housing for adults and young people with disabilities or mental illness, those experiencing domestic abuse, extra care housing and individual properties for customers with identified support needs. As a Housing Officer you'll use your knowledge and skills to provide a comprehensive and effective tenancy and estate management function for customers in our supported housing properties. It's an intensive and varied housing management role where you'll be dealing with a range of tasks including tenancy management, neighbourhood standard inspections, managing lettings and management queries and liaising with our care providers. To be successful in this role you will have: Experience in a Housing role An understanding of supporting vulnerable people Experience of working with internal and external partners Empathy and resilience The ability to be self-motivated and highly organised Excellent collaboration and communication skills A full driving licence and access to a vehicle What we offer you As a member of the Supported Housing Team you will be part of an engaging, friendly and supportive working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services About us At SNG (Sovereign Network Group) we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Customer Service Officer Part-time (21 hours per week - Tues, Weds, Thurs (Apply online only Temp contract for 3 months with possible extension Location: W10, London Rate: PAYE: 17.85 per hour or Umbrella 22.59 per hour We are seeking a Customer Service Officer to join a Neighbourhood Management team in North London. This role is crucial for providing face-to-face support and assistance to our tenants, addressing a variety of queries related to their tenancy and payments. This position is part of a pilot scheme aimed at enhancing tenant services and will initially run for 3 months. Day-to-day of the role: Operate the local housing office reception, being the first point of contact for tenants. Listen and respond to tenant queries on a range of issues, from maintenance requests to payment and tenancy clarifications. Collect detailed information from tenants and channel these queries to the dedicated Neighbourhood Manager. Provide immediate answers and support where possible, ensuring a high level of customer service. Work closely with Neighbourhood Managers to understand and address the specific needs of the community. Required Skills & Qualifications: Strong interpersonal and communication skills, with the ability to engage effectively with the public. Experience in a customer service or front-facing role, preferably within a housing or community services context. Ability to handle multiple tasks simultaneously and with attention to detail. A proactive approach to problem-solving and providing solutions. Comfortable working independently and as part of a team. To apply for this Customer Service Officer position, please submit your CV detailing your relevant experience in this role.
03/03/2026
Seasonal
Customer Service Officer Part-time (21 hours per week - Tues, Weds, Thurs (Apply online only Temp contract for 3 months with possible extension Location: W10, London Rate: PAYE: 17.85 per hour or Umbrella 22.59 per hour We are seeking a Customer Service Officer to join a Neighbourhood Management team in North London. This role is crucial for providing face-to-face support and assistance to our tenants, addressing a variety of queries related to their tenancy and payments. This position is part of a pilot scheme aimed at enhancing tenant services and will initially run for 3 months. Day-to-day of the role: Operate the local housing office reception, being the first point of contact for tenants. Listen and respond to tenant queries on a range of issues, from maintenance requests to payment and tenancy clarifications. Collect detailed information from tenants and channel these queries to the dedicated Neighbourhood Manager. Provide immediate answers and support where possible, ensuring a high level of customer service. Work closely with Neighbourhood Managers to understand and address the specific needs of the community. Required Skills & Qualifications: Strong interpersonal and communication skills, with the ability to engage effectively with the public. Experience in a customer service or front-facing role, preferably within a housing or community services context. Ability to handle multiple tasks simultaneously and with attention to detail. A proactive approach to problem-solving and providing solutions. Comfortable working independently and as part of a team. To apply for this Customer Service Officer position, please submit your CV detailing your relevant experience in this role.
We are supporting a local authority in the north of Nottinghamshire to recruit a skilled Housing Officer to join their team on a temporary contract. This is a fantastic opportunity to make an immediate impact within a supportive organisation while benefiting from flexible hybrid working and a competitive hourly rate. You will manage a designated patch across north Nottinghamshire, delivering a comprehensive housing management service. This is a varied and hands-on role, ideal for someone confident in managing all aspects of tenancy and estate management. Key responsibilities of a Housing Officer include: Managing a housing patch and acting as the main point of contact for residents Conducting property viewings and tenancy sign-ups Completing pre-termination inspections Managing tenancy sustainment and breaches Handling ASB cases and neighbourhood disputes Supporting residents with tenancy-related issues and safeguarding concerns Working collaboratively with internal teams and external partners Ensuring compliance with housing legislation and organisational policies About You: Proven experience in a Housing Officer or Housing Management role Strong knowledge of housing legislation and best practice Experience managing ASB and tenancy-related casework Ability to manage your own workload effectively Full UK driving licence Access to a vehicle with appropriate business insurance Benefits of this Housing Officer role: Competitive hourly rate Immediate start available Supportive and collaborative team environment Minimum 3-5 month contract Patch based role If this Housing Officer role is of interest please apply or contact (url removed)
02/03/2026
Contract
We are supporting a local authority in the north of Nottinghamshire to recruit a skilled Housing Officer to join their team on a temporary contract. This is a fantastic opportunity to make an immediate impact within a supportive organisation while benefiting from flexible hybrid working and a competitive hourly rate. You will manage a designated patch across north Nottinghamshire, delivering a comprehensive housing management service. This is a varied and hands-on role, ideal for someone confident in managing all aspects of tenancy and estate management. Key responsibilities of a Housing Officer include: Managing a housing patch and acting as the main point of contact for residents Conducting property viewings and tenancy sign-ups Completing pre-termination inspections Managing tenancy sustainment and breaches Handling ASB cases and neighbourhood disputes Supporting residents with tenancy-related issues and safeguarding concerns Working collaboratively with internal teams and external partners Ensuring compliance with housing legislation and organisational policies About You: Proven experience in a Housing Officer or Housing Management role Strong knowledge of housing legislation and best practice Experience managing ASB and tenancy-related casework Ability to manage your own workload effectively Full UK driving licence Access to a vehicle with appropriate business insurance Benefits of this Housing Officer role: Competitive hourly rate Immediate start available Supportive and collaborative team environment Minimum 3-5 month contract Patch based role If this Housing Officer role is of interest please apply or contact (url removed)
Neighbourhood Officer Islington, London Temp-Perm Full Time An excellent opportunity has arisen for an experienced Neighbourhood Officer to join a respected Housing Association in Islington, delivering high-quality neighbourhood and tenancy management services to residents across a diverse London community. THE ROLE As a Neighbourhood Officer, you will be responsible for delivering a proactive, resident-focused housing management service, ensuring estates are safe, well-maintained, and communities are supported to thrive. Manage a defined patch, delivering effective tenancy and neighbourhood management services Carry out estate inspections and coordinate routine maintenance in communal areas Investigate and manage anti-social behaviour (ASB) cases and tenancy breaches Work closely with repairs, contractors and internal teams to resolve estate-based issues Support residents with tenancy sustainment and signpost to relevant services Handle resident enquiries, complaints and complex casework in a timely and professional manner Ensure compliance with policies, procedures, and relevant housing legislation THE CANDIDATE The successful candidate will have previous experience working in a similar Neighbourhood Officer, Housing Officer or Tenancy Management role within a Housing Association or Local Authority setting. Strong knowledge of tenancy management and housing legislation Experience managing estate inspections and coordinating communal repairs/maintenance Proven track record of handling ASB and complex resident cases Excellent communication skills with the ability to build relationships with diverse communities Ability to prioritise workloads effectively and manage competing deadlines THE CONTRACT WORKING HOURS Full Time Monday-Friday 9-5 Patch based, Islington LENGTH OF CONTRACT 3 Month Contract, temp-perm RATE The pay for the role is 24.23 per hour LTD company rate. The PAYE equivalent is 20.66 per hour, inclusive of holiday. HOW TO APPLY If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth to discuss further Know someone perfect for this role? We offer a 250 referral bonus for successful candidate recommendations!
28/02/2026
Contract
Neighbourhood Officer Islington, London Temp-Perm Full Time An excellent opportunity has arisen for an experienced Neighbourhood Officer to join a respected Housing Association in Islington, delivering high-quality neighbourhood and tenancy management services to residents across a diverse London community. THE ROLE As a Neighbourhood Officer, you will be responsible for delivering a proactive, resident-focused housing management service, ensuring estates are safe, well-maintained, and communities are supported to thrive. Manage a defined patch, delivering effective tenancy and neighbourhood management services Carry out estate inspections and coordinate routine maintenance in communal areas Investigate and manage anti-social behaviour (ASB) cases and tenancy breaches Work closely with repairs, contractors and internal teams to resolve estate-based issues Support residents with tenancy sustainment and signpost to relevant services Handle resident enquiries, complaints and complex casework in a timely and professional manner Ensure compliance with policies, procedures, and relevant housing legislation THE CANDIDATE The successful candidate will have previous experience working in a similar Neighbourhood Officer, Housing Officer or Tenancy Management role within a Housing Association or Local Authority setting. Strong knowledge of tenancy management and housing legislation Experience managing estate inspections and coordinating communal repairs/maintenance Proven track record of handling ASB and complex resident cases Excellent communication skills with the ability to build relationships with diverse communities Ability to prioritise workloads effectively and manage competing deadlines THE CONTRACT WORKING HOURS Full Time Monday-Friday 9-5 Patch based, Islington LENGTH OF CONTRACT 3 Month Contract, temp-perm RATE The pay for the role is 24.23 per hour LTD company rate. The PAYE equivalent is 20.66 per hour, inclusive of holiday. HOW TO APPLY If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth to discuss further Know someone perfect for this role? We offer a 250 referral bonus for successful candidate recommendations!
We're recruiting an experienced Housing Management Officer to deliver a comprehensive, customer-focused tenancy and estate management service across a defined housing patch. This is a frontline housing management role responsible for tenancy sustainment, anti-social behaviour management, estate standards and resident engagement. The successful candidate will take ownership of their patch, building strong landlord-tenant relationships while ensuring compliance with tenancy agreements and Council policy. This role requires a visible presence on patch, regular estate inspections and close partnership working across internal and external agencies. The Role Deliver a comprehensive tenancy and estate management service to tenants and leaseholders. Take ownership of a defined housing patch, understanding resident needs and local priorities. Manage anti-social behaviour cases in line with policy, including legal referrals and court attendance where required. Liaise with Police, Safer Communities, Wardens and partner agencies to resolve ASB issues. Serve legal notices (including NOSPs) and manage Introductory Tenancies. Identify and respond to safeguarding concerns, referring to MASH or Adult Safeguarding teams where appropriate. Conduct regular estate inspections and block walkabouts to ensure health and safety compliance and estate standards. Lead on patch plans, chair patch meetings and participate in resident engagement activity. Carry out tenancy sign-ups, settling-in visits and periodic tenancy checks. Support tenants with welfare benefit advice and Homebid bidding where necessary. Work closely with Income Officers to ensure a joined-up approach to tenancy and arrears management. Manage mutual exchanges and provide advice to tenants on their housing options. Respond to MP and Councillor enquiries in line with procedures. Attend Child Protection Conferences, Adult Safeguarding Conferences and ASB panels as required. Carry out evictions where necessary. Maintain accurate case records across housing management systems. Provide phone and office cover where required and support colleagues across other patches if needed. Contribute to decent neighbourhood initiatives and environmental improvements. Key Requirements Experience delivering tenancy and estate management services within a local authority or housing association. Experience managing anti-social behaviour cases, including legal action where required. Knowledge of tenancy law and housing management practice. Understanding of safeguarding responsibilities in a housing context. Experience carrying out estate inspections and property visits. Ability to manage a varied caseload and prioritise effectively. Strong written and verbal communication skills, including report writing. Experience working collaboratively with internal teams and external agencies. Good IT literacy and experience using housing management systems. Ability to travel across the patch (Car User designation applies). Standard DBS required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Officers, Neighbourhood Officers and Tenancy Management roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from experienced housing management professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
28/02/2026
Contract
We're recruiting an experienced Housing Management Officer to deliver a comprehensive, customer-focused tenancy and estate management service across a defined housing patch. This is a frontline housing management role responsible for tenancy sustainment, anti-social behaviour management, estate standards and resident engagement. The successful candidate will take ownership of their patch, building strong landlord-tenant relationships while ensuring compliance with tenancy agreements and Council policy. This role requires a visible presence on patch, regular estate inspections and close partnership working across internal and external agencies. The Role Deliver a comprehensive tenancy and estate management service to tenants and leaseholders. Take ownership of a defined housing patch, understanding resident needs and local priorities. Manage anti-social behaviour cases in line with policy, including legal referrals and court attendance where required. Liaise with Police, Safer Communities, Wardens and partner agencies to resolve ASB issues. Serve legal notices (including NOSPs) and manage Introductory Tenancies. Identify and respond to safeguarding concerns, referring to MASH or Adult Safeguarding teams where appropriate. Conduct regular estate inspections and block walkabouts to ensure health and safety compliance and estate standards. Lead on patch plans, chair patch meetings and participate in resident engagement activity. Carry out tenancy sign-ups, settling-in visits and periodic tenancy checks. Support tenants with welfare benefit advice and Homebid bidding where necessary. Work closely with Income Officers to ensure a joined-up approach to tenancy and arrears management. Manage mutual exchanges and provide advice to tenants on their housing options. Respond to MP and Councillor enquiries in line with procedures. Attend Child Protection Conferences, Adult Safeguarding Conferences and ASB panels as required. Carry out evictions where necessary. Maintain accurate case records across housing management systems. Provide phone and office cover where required and support colleagues across other patches if needed. Contribute to decent neighbourhood initiatives and environmental improvements. Key Requirements Experience delivering tenancy and estate management services within a local authority or housing association. Experience managing anti-social behaviour cases, including legal action where required. Knowledge of tenancy law and housing management practice. Understanding of safeguarding responsibilities in a housing context. Experience carrying out estate inspections and property visits. Ability to manage a varied caseload and prioritise effectively. Strong written and verbal communication skills, including report writing. Experience working collaboratively with internal teams and external agencies. Good IT literacy and experience using housing management systems. Ability to travel across the patch (Car User designation applies). Standard DBS required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Officers, Neighbourhood Officers and Tenancy Management roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from experienced housing management professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Hays Construction and Property
Accrington, Lancashire
I am recruiting for a housing complaints officer to join the team at Onward Homes in Accrington , covering sick leave. This is a temp vacancy for a minimum of 4 weeks to start, Monday to Friday, covering 35 hours a week. You will be required to attend the office full time . Housing experience and an understanding of the sector is essential. This is a fast-paced role where you will be expected to hit the ground running, interact with external teams such as repairs and neighbourhoods/AB while learning on the job. Your new role Managing inbound calls, responding to enquiries, raising complaints on the system and letter writing Ensuring accurate documentation and reporting, in line with standards and compliance. Engaging with external teams such as repairs, neighbourhoods and ASB. What you'll need to succeed Experience in housing and an understanding of industry processes. Immediately available. Commutable to Accrington. What you'll get in return Weekly Pay Option to be paid PAYE or Umbrella Flexible working hours What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
28/02/2026
Seasonal
I am recruiting for a housing complaints officer to join the team at Onward Homes in Accrington , covering sick leave. This is a temp vacancy for a minimum of 4 weeks to start, Monday to Friday, covering 35 hours a week. You will be required to attend the office full time . Housing experience and an understanding of the sector is essential. This is a fast-paced role where you will be expected to hit the ground running, interact with external teams such as repairs and neighbourhoods/AB while learning on the job. Your new role Managing inbound calls, responding to enquiries, raising complaints on the system and letter writing Ensuring accurate documentation and reporting, in line with standards and compliance. Engaging with external teams such as repairs, neighbourhoods and ASB. What you'll need to succeed Experience in housing and an understanding of industry processes. Immediately available. Commutable to Accrington. What you'll get in return Weekly Pay Option to be paid PAYE or Umbrella Flexible working hours What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Title: Available Homes Officer Location: Norwich/Stevenage Employment Type: Full-time We are looking for an Available Homes Officer to manage the process of letting properties efficiently, ensuring minimal void periods and high-quality customer service. Key Responsibilities Manage the letting of properties to minimise rental income loss. Oversee the end of tenancy process and retain well-maintained tenancies where possible. Collaborate with neighbourhood teams, repairs teams, contractors, and development teams to ensure properties are ready for letting within target timescales. Advertise properties quickly, either directly or through local authorities, in line with nomination agreements. Work with local authorities to ensure properties are offered to those most in need. Manage shortlisting and arrange viewings efficiently. Prepare tenancy agreements and arrange sign-ups, including in-notice viewings with current tenants. Provide advice on local housing markets and demand levels for properties under review. Offer housing options advice to customers nearing the end of their fixed-term tenancies. Identify hard-to-let properties and contribute to solutions. Activate tenancies post-sign-up and process documentation accurately and on time. Skills and Attributes Customer-focused with strong teamwork skills. Solution-oriented with a focus on achieving results. Ability to adapt communication style to different audiences. Resilient and able to build effective working relationships. Experience and Knowledge Experience in customer service and working with external partners. Knowledge of Choice Based Lettings systems, allocations, and Local Lettings Plans. Ability to thrive in a busy environment and meet performance targets. Understanding of the social housing environment and relevant legislation. Other Requirements Willingness to respond at short notice in the event of a major incident. Occasional attendance at evening and weekend meetings/events. Commitment to equality and diversity principles. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
27/02/2026
Contract
Job Title: Available Homes Officer Location: Norwich/Stevenage Employment Type: Full-time We are looking for an Available Homes Officer to manage the process of letting properties efficiently, ensuring minimal void periods and high-quality customer service. Key Responsibilities Manage the letting of properties to minimise rental income loss. Oversee the end of tenancy process and retain well-maintained tenancies where possible. Collaborate with neighbourhood teams, repairs teams, contractors, and development teams to ensure properties are ready for letting within target timescales. Advertise properties quickly, either directly or through local authorities, in line with nomination agreements. Work with local authorities to ensure properties are offered to those most in need. Manage shortlisting and arrange viewings efficiently. Prepare tenancy agreements and arrange sign-ups, including in-notice viewings with current tenants. Provide advice on local housing markets and demand levels for properties under review. Offer housing options advice to customers nearing the end of their fixed-term tenancies. Identify hard-to-let properties and contribute to solutions. Activate tenancies post-sign-up and process documentation accurately and on time. Skills and Attributes Customer-focused with strong teamwork skills. Solution-oriented with a focus on achieving results. Ability to adapt communication style to different audiences. Resilient and able to build effective working relationships. Experience and Knowledge Experience in customer service and working with external partners. Knowledge of Choice Based Lettings systems, allocations, and Local Lettings Plans. Ability to thrive in a busy environment and meet performance targets. Understanding of the social housing environment and relevant legislation. Other Requirements Willingness to respond at short notice in the event of a major incident. Occasional attendance at evening and weekend meetings/events. Commitment to equality and diversity principles. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
Resident Liaison Officer - Social Housing Planned Works Based in South London Full time, permanent 30-35k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in South London. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information!
25/02/2026
Full time
Resident Liaison Officer - Social Housing Planned Works Based in South London Full time, permanent 30-35k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in South London. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information!
MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Officer to join them on a fixed term basis, based in Norfolk. Key Responsibilities: To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust's policies and procedures. Provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with. Attend court to represent the Trust and provide witness statements as required Undertake regular Estate inspections to ensure that estates are managed to a high standard, engaging with the Community and leading on Community Improvement Grant projects Ensure fire risk assessment actions are carried out as directed and continually monitored Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and 'end of tenancy' liaison. To carry out tenant consultation on issues of housing management and encourage participation generally. To attend evening meetings as required in connection with Tenant and Resident Involvement. Undertake regular tenancy audits and ensure relevant actions are carried out To sign-post and support tenants suffering from Domestic Abuse, or those in need of addition tenancy support. To work closely with agencies including Police, Early Help Hubs, Social Services, Mental Health Services, and to make referrals where necessary. Attend multi agency meetings when required. To work effectively with all members of the Housing Operations Team to ensure that tenants and other customers receive a high-quality service. Requirements: Experience of working within Housing or a similar customer focused organisation. An understanding of the importance of confidentiality and data protection of business information. Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally. Excellent time management skills, including an ability to prioritise workload and meet targets. Able to work as part of a team and also able to work independently without the need of close supervision. Possess a high level of accuracy and attention to detail when recording information. Possess good IT skills to include use of Word, Excel, Outlook and Teams.
25/02/2026
Contract
MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Officer to join them on a fixed term basis, based in Norfolk. Key Responsibilities: To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust's policies and procedures. Provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with. Attend court to represent the Trust and provide witness statements as required Undertake regular Estate inspections to ensure that estates are managed to a high standard, engaging with the Community and leading on Community Improvement Grant projects Ensure fire risk assessment actions are carried out as directed and continually monitored Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and 'end of tenancy' liaison. To carry out tenant consultation on issues of housing management and encourage participation generally. To attend evening meetings as required in connection with Tenant and Resident Involvement. Undertake regular tenancy audits and ensure relevant actions are carried out To sign-post and support tenants suffering from Domestic Abuse, or those in need of addition tenancy support. To work closely with agencies including Police, Early Help Hubs, Social Services, Mental Health Services, and to make referrals where necessary. Attend multi agency meetings when required. To work effectively with all members of the Housing Operations Team to ensure that tenants and other customers receive a high-quality service. Requirements: Experience of working within Housing or a similar customer focused organisation. An understanding of the importance of confidentiality and data protection of business information. Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally. Excellent time management skills, including an ability to prioritise workload and meet targets. Able to work as part of a team and also able to work independently without the need of close supervision. Possess a high level of accuracy and attention to detail when recording information. Possess good IT skills to include use of Word, Excel, Outlook and Teams.
