23 jobs found

Intensive Housing Management Officer (FTC) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Intensive Housing Management Officer (FTC) Location: Havering. This service does not have step free access Salary: £27,000 (Annual Equivalent) Shift Pattern: 6 month fixed term contract, 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours depending on service needs. About the Role We're looking for a Intensive Housing Management Officer to join our team on a fixed term basis to successfully rehabilitate and reintegrate our male residents back into the community. In this role, you will be responsible for maintaining social contact and company to enhance quality of life, enhance personal safety, health and security, sustainment of tenancy, and improving financial independence and economic wellbeing to support our residents back into the community. Our Complex Needs Accommodation provides supported accommodation, bespoke person-centred care and support as well as intensive housing management services in the community for adults with specific accommodation and well-being support needs. You will play a vital role in building safe, inclusive, and thriving communities for our residents. This dynamic position focuses on delivering high-quality housing management support, ensuring our properties are maintained to excellent standards and tenancies are successfully sustained. With a commitment to professionalism, teamwork, and customer service, you will address tenancy matters proactively, providing responsive support and fostering a positive environment where residents feel secure and valued. Key Responsibilities Include: Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary. Carry out regular occupancy checks. Ensure all repairs and maintenance issues are correctly reported and managed through to completion. Enhancing personal safety, health, and security through meaningful social interactions. Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary. Supporting residents to sustain their tenancies and achieve financial independence. Work with the wider team to support residents with their long term needs. Promoting economic wellbeing and helping residents reintegrate into the community. Complete safeguarding and other referrals where required. Other duties may include but is not limited to; maintain clean and tidy environments, removing rubbish, reporting repairs, ordering supplies, and other general duties. About You This role is ideal for someone who enjoys building strong relationships, approaches challenges with compassion and a non-judgmental attitude, and is motivated by finding practical solutions to support residents in achieving their goals. We re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people s lives! You will be a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships. What are looking for: Previous experience in coordinating/delivering activities and interventions with people from different backgrounds Experience of working with people of complex backgrounds and/or a good understanding of the sector Knowledge of risk management and risk assessment Knowledge of license conditions and public protection Knowledge of tenancy management, able to share knowledge with others in the team and residents Understanding of the housing and social needs of people with multiple and complex needs The ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs. Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others Ability to influence and negotiate positive outcomes with others; Proactive in making decisions Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

We are currently recruiting for an experienced Independent Living Officer to join a forward-thinking housing provider, supporting residents to maintain independence within sheltered and supported housing schemes. This is a rewarding, customer-focused and community-based role, where you will be responsible for delivering a high-quality housing management service to vulnerable residents across multiple sites. The position will involve being out on site regularly, working closely with residents and partner agencies. The Role Deliver a comprehensive independent living / sheltered housing service to residents across designated schemes. Support residents to maintain independence, wellbeing and tenancy sustainment. Carry out regular scheme visits, welfare checks and property inspections. Act as the main point of contact for residents, providing advice, support and signposting to relevant services. Manage low-level ASB, tenancy breaches and safeguarding concerns, escalating where appropriate. Work closely with health services, social care, families and external support agencies to support residents. Monitor and respond to emergency alarm calls and welfare concerns. Support residents with housing-related issues, including rent, repairs and service queries. Maintain accurate records, case notes and ensure compliance with policies and procedures. Promote community engagement and organise activities within schemes to reduce isolation. Key Requirements Experience working within independent living, sheltered housing or supported housing services. Strong understanding of housing management and tenancy sustainment. Experience supporting vulnerable residents, including older persons or those with support needs. Knowledge of safeguarding, ASB and risk management. Excellent communication and interpersonal skills. Ability to work independently and manage a varied caseload. Strong IT skills and experience maintaining accurate records. Must hold a full UK driving licence and have access to a vehicle. Comfortable working in a community-based role with regular on-site presence. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your CV today. If you do not hear from us within 48 hours, unfortunately your application has not been successful. Footnote If you feel that this job matches your skill set but not your location, rate or current seniority, please still feel free to send us your CV. We constantly recruit for similar roles across Housing Management, Supported Housing and Independent Living services throughout the UK. Even if you are happy in your current role, we welcome calls from Independent Living Officers, Sheltered Housing Officers, Housing Officers and Support Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. By applying for this position, you agree that Carrington West may hold and process your personal data in accordance with our Data Protection Policy. Your details will only be shared with third-party clients relevant to roles you have applied for. You may withdraw consent at any time by contacting us.

Connect2Luton are excited to recruit a Private Sector Housing Enforcement Officer on behalf of Luton Borough Council. Main purpose of position: Supervise lower grade officers, inspect dwellings identify unlicensed houses in multiple occupation (HMO's) and undertake enforcement work for private sector housing. You will be responsible to: Supervise, provide specialist advice to and oversee the work of lower grade officers, including 1-2-1s and check-ins providing appropriate training and mentoring. Develop procedures and guidance documents and deputise for Senior staff during periods of absence. Inspect dwellings and houses in multiple occupation in accordance with current legislation including, but not limited to: The Housing Act 2004 Housing Health & Safety Rating System (HHSRS), the Decent Homes Standard and HMO Regulations; , taking enforcement action for non-compliance, including complex preparatory work, inspecting and certifying works in default, resolving disputes and undertaking associated technical and financial work including arranging interim and final stage payments. Prepare cases for prosecution and present evidence in court and Residential Property Tribunals. Investigate complex service requests concerning premises and persons, instigate action in accordance with regulation, including consultation with professionals, Departments and Agencies. Attend and represent the Department/Council at a range of Council meetings, working parties, Appeals, Tribunals and County Court Appearances, including engaging the public, public bodies, businesses and other Agencies. As directed and supported by the Team Manager, take the role of Lead Officer on specific projects to improve service delivery. Skills and Experience: In depth experience of working within an Environmental Health (Private Sector Housing) Rogue Landlord role Experience of supervisory management within the relevant service area Able to consult, negotiate, persuade, influence and present to a wide range of professionals and members of the public Able to analyse complex situations eg, inspect and measure premises, evaluate building tenders, compile evidence and witness statements Able to produce written reports incorporating professional recommendations and judgements Able to plan and organise own and others workload to meet deadlines demonstrating effective time management and ability to work within a Team In depth knowledge of Building construction and Building services In depth knowledge of Local Authority enforcement procedures Equivalent in depth relevant experience Registered by the Environmental Health Officers' Registration Board as an EHO, EHP or CEHP and holding degree or diploma in Environmental Health About Us: Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

A fantastic opportunity has emerged for a Homeless/Temporary Accommodation Officer to join one of our most improved public sector clients in West Sussex on a temporary contract vacancy for the next three months, working from their Crawley office on a hybrid basis (2 days). You will be part of a small team, and should the role go permanent in the future the starting salary is 30,102 per annum. Reporting into the Housing Options Team Leader, this is a full time generic role for 36 hours per week (Monday to Friday) and you will be expected to: Carry out the daily operational duties required for the Council's temporary accommodation including private rented and supported accommodation managed by other providers. Ensure homeless households are placed into the most suitable and cost effective form of temporary accommodation available to the Council in accordance with its legal duties. Carry out sign-ups for nightly paid temporary accommodation placements with the applicant and ensure that they understand all aspects, costs and responsibilities of that placement. Assist residents/customers with maintaining their accommodation. Co-ordinate voids within the council's temporary accommodation portfolio and identify and provide the most suitable nominations of homeless households to providers in accordance with the relevant service level agreement. Set up clean rent accounts, monitor payments and terminate accounts and placements promptly in relation to nightly paid temporary accommodation in accordance with the council's procedures and recorded on the relevant IT systems. Notify all other relevant Council Sections e.g. Housing Benefits and Council Tax Departments of placements into, moves within and the termination of nightly paid temporary accommodation. Communicate moves to alternative temporary accommodation with homeless households so that they understand why and when they are moving and the consequences if they are resistant or refuse to do so. Work alongside the Housing Options team in the discharging of duties owed under the Homelessness legislation. Record all placements, movements and exits from temporary accommodation on the relevant IT systems and spreadsheets. Be the initial point of contact for homeless applicants to be able to report any issues or difficulties relating to their temporary accommodation and make initial investigations and advise or refer to the appropriate person to facilitate a resolution. Identify households in temporary accommodation who require banding re-assessments on the housing register due to the length of time spent in temporary accommodation or due to a change in the circumstances in accordance with the Council's Allocations Policy and refer it to the appropriate colleague. Experience of dealing with difficult customers in a face to face setting, as well as having a sound knowledge of homelessness would be a real advantage for this post. Only applicants who feel they meet the above criteria and can start on short notice (1-2 week's maximum) need apply, as our client is keen to hire for this role as soon as possible.

Tenant Liaison Officer Location: Nottingham Start Date : ASAP Duration: Ongoing Rate: 24.25 per hour (8-hour day) Tenant Liaison Officer - Social Housing Refurbishments - Nottingham My client is a well-established contractor delivering refurbishment works across social housing properties. They are looking to appoint an experienced Tenant Liaison Officer to support residents throughout ongoing refurbishment works in Nottingham. You will act as the key point of contact between residents, the site team, and the client, ensuring tenants are kept informed and supported throughout the works while helping the project run smoothly. The Role: Acting as the main point of contact for residents during refurbishment works Liaising with tenants to arrange access, appointments, and surveys Keeping residents informed about schedules, progress, and any changes to works Supporting vulnerable residents and resolving concerns professionally Working closely with Site Managers, subcontractors, and the client team Managing complaints and ensuring issues are resolved quickly Maintaining accurate records of tenant communications and site visits Supporting the site team to ensure works are delivered with minimal disruption Key Requirements: Previous experience as a Tenant Liaison Officer or Resident Liaison Officer within social housing projects Strong communication and interpersonal skills Experience working in occupied properties Good organisational skills and record keeping Ability to build positive relationships with residents and site teams

A fantastic opportunity has emerged for a Temporary Accommodation Officer to join one of Adecco's most improved public sector clients in West Sussex in a temporary vacancy for the next three months, working from their Haywards Heath office on a hybrid basis (3 days). A car driver/owner is essential for this role. This is a full time role for 37 hours per week (Monday to Friday) and you will be expected to: Carry out the daily operational duties required for the Council's temporary accommodation including private rented and supported accommodation managed by other providers Proactively develop links and positive working relationships with providers of temporary accommodation to increase the supply of suitable cost-effective temporary accommodation properties to clients of the Housing Options Team. Carry out visual property inspections (condition, safety checks etc.) of all temporary accommodation used to assess the suitability of the properties and make recommendations where remedial works are required and ensure that they comply with all gas, carbon monoxide, electrical and fire safety requirements and have Public Liability Insurance. Deal with office administration, answering queries and ensuring all relevant paperwork is kept up to date and procedures followed to ensure the smooth running of the accommodation service. Assist residents/customers with maintaining their accommodation. Sign up all new households for allocated accommodation, completing associated paperwork and providing details of licence agreement to residents. Assist with the completion of Housing Benefit applications and check that forms are completed correctly as well as supporting documents to ensure a valid claim. Carry out risk assessments for all new residents, to ensure the correct allocation of accommodation. Work alongside the Housing Options team in the discharging of duties owed under the Homelessness legislation. Experience of dealing with difficult customers in a face to face setting, as well as having a sound knowledge of homelessness would be a real advantage for this post, as would experience of using Home Connections / Hope. Only applicants who feel they meet the above criteria and can start on short notice (1-2 weeks maximum) need apply, as our client is keen to hire for this role as soon as possible.

About the Company Our client is one of the UK s largest providers of residential retrofit solutions for decarbonisation. Working across both social housing and private homes, they deliver large-scale programmes designed to improve energy efficiency and support the transition to low-carbon technologies. Due to continued growth, they are now seeking a Tenant Liaison Officer to join their operations team in the Lancashire area on a Permanent Basis The Role As a Tenant Liaison Officer, you will act as the key link between residents, site teams, and clients during refurbishment and retrofit works carried out within occupied homes. Your role is to ensure residents are kept informed, supported, and satisfied throughout the project, helping ensure works are delivered smoothly and professionally. Key Responsibilities Provide support to residents before, during and after works to their homes Act as the main point of contact for residents during projects Identify vulnerable tenants and ensure additional support is provided Arrange and manage access appointments for works Carry out resident inductions and property condition surveys Organise and attend consultation and engagement events Maintain resident records in line with GDPR requirements Work closely with site teams, subcontractors and clients to resolve issues Support community engagement and social value initiatives Requirements Minimum 1 year experience in a customer-facing role within the construction industry Liaison Officer experience is essential Strong communication and customer service skills Good organisation and problem-solving abilities Understanding of health & safety on construction sites Basic knowledge of GDPR and data protection Full UK driving licence Desirable: Experience working with housing associations or social housing Understanding of retrofit or energy efficiency works Personal Attributes Friendly, approachable and empathetic Proactive and organised Reliable and able to meet deadlines Able to work independently and as part of a team If you have experience in a customer-facing role within construction or housing and are looking to work on projects that improve homes and communities, we would love to hear from you.

PSR Recruitment is currently seeking an experienced Resident Liaison Officer to join our client, on a permanent, full-time basis. This is a key, customer-facing role where you will play a vital part in ensuring residents are fully informed, supported, and satisfied throughout the delivery of works. As the Resident Liaison Office you will lead a team of Resident Liaison Officers (RLO) and act as the primary point of contact for residents , while also providing line management and support to the wider resident liaison team. This role offers an excellent opportunity for someone looking to progress their career within property services and social housing delivery. A DBS check is required for this position. Key Responsibilities Act as a visible and approachable point of contact for residents Engage with customers through newsletters, meetings, site visits, and open days Line manage and support Resident Liaison Officers, ensuring high standards of communication and customer care Ensure residents are fully informed of works processes, programmes, and any changes Coordinate access arrangements and handover of keys to site teams Deliver a high standard of customer aftercare and manage resident expectations Act as a liaison between residents, clients, and operational delivery teams Proactively manage issues and resolve concerns in a professional and empathetic manner Candidate Requirements Proven experience in a Senior Resident Liaison Officer , Resident Liaison Officer, or community engagement role Background working for a contractor or within a client-side liaison role, ideally within planned or reactive maintenance, refurbishment, or asset management Confident handling challenging situations in a public-facing environment Excellent communication and stakeholder management skills Resilient, professional, and discreet, with a strong customer-focused approach Full UK driving licence and access to a vehicle (role involves regional travel) What's on Offer Competitive salary and benefits package Long-term, permanent opportunity with a growing contractor Clear opportunities for career progression aligned with business growth Immediate interviews available for suitable candidates How to Apply If you are an experienced Resident Liaison Officer looking for a role where you can genuinely make a difference while progressing your career, PSR Recruitment would like to hear from you . Apply today for immediate consideration.

We have two opportunities for a full time permanent Housing Officer to join our Supported Housing team. One of the roles will be based out of our Newbury office, covering our supported housing properties in either Oxfordshire or Berkshire, and the other based from Bristol. This will be a hybrid role working in the office, at home and out in the field with our customers, visiting properties and liaising with our partners. The starting salary is £32,000 - £40,000 depending on experience. The role Our Supported Housing team provide a wide range of services, including temporary accommodation for adults, young people and families at risk of homelessness, Housing First tenancies, housing for adults and young people with disabilities or mental illness, those experiencing domestic abuse, extra care housing and individual properties for customers with identified support needs. As a Housing Officer you'll use your knowledge and skills to provide a comprehensive and effective tenancy and estate management function for customers in our supported housing properties. It's an intensive and varied housing management role where you'll be dealing with a range of tasks including tenancy management, neighbourhood standard inspections, managing lettings and management queries and liaising with our care providers. To be successful in this role you will have: Experience in a Housing role An understanding of supporting vulnerable people Experience of working with internal and external partners Empathy and resilience The ability to be self-motivated and highly organised Excellent collaboration and communication skills A full driving licence and access to a vehicle What we offer you As a member of the Supported Housing Team you will be part of an engaging, friendly and supportive working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services About us At SNG (Sovereign Network Group) we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Salary £37,400 + Car Allowance Location Hybrid - weekly presence required in Peterborough office Are you passionate about creating safer, stronger communities? At Amplius, we re looking for a Community Safety Officer to deliver proactive and effective Anti-Social Behaviour (ASB) and Community Safety Services across our North Northampton area. In this role, you ll protect our customers, communities and assets through prevention, early intervention, and robust case management whilst fostering collaborative working with customers, partners and internal stakeholders to build sustainable communities. Salary: £37,400 + Car Allowance Contract: Permanent, Full Time Your week: 36.25 hours (Monday to Friday 9am 5:15pm) Location: Hybrid weekly presence required in Milton Keynes, Peterborough, Rushden or Boston office Snapshot of your role Own a case load of ASB and community safety cases, ensuring timely, proportionate and legally compliant responses. Complete full case management, including proportionality assessments and preparation should any legal action be required. Understand and work towards regional performance against KPI s, service standards and customer satisfaction measures Build and maintain effective relationships with local statutory officers in a designated area. Attend multi-agency forums, for example MARAC and Community Safety Partnerships in person if possible. Engage with customers to gather intelligence, build trust, and co-produce local safety initiatives for more complex case management Ensure compliance with policies and procedures Maintain a detailed knowledge of anti-social behaviour best practice and legislation Champion a culture of safeguarding, inclusion, and customer empowerment. What we re looking for CIH Level 3 already achieved, working towards or willing to do so. Good knowledge and experience overseeing complex ASB & Community Safety case management. Good knowledge of Tenancy Enforcement and / or the tools and powers of the ASB AND Crime and policing Act 2014 Up to date knowledge of the regulatory environment Experience of building positive relationships with Local Authority partners and other key stakeholders Able to use housing systems effectively Ability to remain calm and focused under pressure, with the capacity to navigate complex challenges Able to travel around a large geographical area as required A full UK driving licence, access toa car and willingness to travel is required. DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing: Sunday 15th March Phone screening: Week Commencing 16th March Interviews: Week Commencing 23rd March (in Rushden or Peterborough) We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Why join Amplius? At Amplius, you ll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes now and into the future.

Neighbourhood Officer Islington, London Temp-Perm Full Time An excellent opportunity has arisen for an experienced Neighbourhood Officer to join a respected Housing Association in Islington, delivering high-quality neighbourhood and tenancy management services to residents across a diverse London community. THE ROLE As a Neighbourhood Officer, you will be responsible for delivering a proactive, resident-focused housing management service, ensuring estates are safe, well-maintained, and communities are supported to thrive. Manage a defined patch, delivering effective tenancy and neighbourhood management services Carry out estate inspections and coordinate routine maintenance in communal areas Investigate and manage anti-social behaviour (ASB) cases and tenancy breaches Work closely with repairs, contractors and internal teams to resolve estate-based issues Support residents with tenancy sustainment and signpost to relevant services Handle resident enquiries, complaints and complex casework in a timely and professional manner Ensure compliance with policies, procedures, and relevant housing legislation THE CANDIDATE The successful candidate will have previous experience working in a similar Neighbourhood Officer, Housing Officer or Tenancy Management role within a Housing Association or Local Authority setting. Strong knowledge of tenancy management and housing legislation Experience managing estate inspections and coordinating communal repairs/maintenance Proven track record of handling ASB and complex resident cases Excellent communication skills with the ability to build relationships with diverse communities Ability to prioritise workloads effectively and manage competing deadlines THE CONTRACT WORKING HOURS Full Time Monday-Friday 9-5 Patch based, Islington LENGTH OF CONTRACT 3 Month Contract, temp-perm RATE The pay for the role is 24.23 per hour LTD company rate. The PAYE equivalent is 20.66 per hour, inclusive of holiday. HOW TO APPLY If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth to discuss further Know someone perfect for this role? We offer a 250 referral bonus for successful candidate recommendations!

Housing Officer known internally as a Local Housing Manager Location: 1 post to cover the London Borough of Ealing & Brent Salary Banding: £39,841 - £41,937 -1 x Full Time Permanent Post based on a 37.5hr working week. This role: Due to growth MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, coordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Chalkhill office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management as this a large part of the role you will need to have demonstrable experience. What you'll need to succeed : Essential car user full driving license are required Experience of working in a social housing setting is essential Experience of working within a supported housing environment is desirable Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible Ability to collaborate, network and be a strong team player Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential Experience of excellent administration skills & analysing customer feedback to achieve service improvements Attention to detail and accuracy in writing, reporting and numeracy Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing Ability to self-manage a varied and demanding workload, prioritising and organising too A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion The ability to manage and report on projects against agreed targets Must possess excellent office management skills, managing inboxes, keys etc. Must be willing to work flexible hours as required Desirable Housing qualification T o meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Housing Assistant - York RG Setsquare are working in partnership with a leading Social Housing organisation based in York. We are looking to appoint an enthusiastic and experienced individual for the role of Housing Assistant (Tenancy Sustainment Officer) within the Housing Services Team. You will be responsible for providing the highest possible standard of service to customers, giving guidance, support and direction as appropriate. You will be joining an organisation the provides high quality affordable homes that are safe, ware and secure and in supporting customers to live well in their communities. They put customers at the heart of everything that we do and strive to provide an excellent level of service. This is a fantastic opportunity to join a talented team that are thriving. Your new role as Housing Assistant: As the Housing Assistant your role will involve providing housing related support to a portfolio of customers, living either in their own homes or within supported schemes. You will provide support and advice to tenants, through intensive housing management for residents to sustain their tenancy and live independently. This unique role provides an opportunity to be highly engage, building relationships with customers, colleagues and stakeholders. You will assist new tenants particularly vulnerable tenants to set up and maintain a tenancy and engaging with existing support provides to ensure appropriate support packages are in place. The role is to ensure tenants understand and adhere to tenancy agreements and supporting them to deal with problems relating to tenancy, including repairs, rent arrears, property condition and ASB. The Experience Required: You will a positive and enthusiastic individual who has previous experience delivering housing related support, housing management, experience of working with vulnerable adults, and partnership with stakeholders. You will need a full UK driving licence and access to a car, along with an enhanced DBS. For further information please contact Sam Atkinson from RG Setsquare on (phone number removed). RG Setsquare is acting as an Employment Business in relation to this vacancy.

What you'll do on a typical day: Carry out initial assessments of tenants, identify their support needs and seek to obtain support to meet those needs Ensure tenants remain safe in their home and community and are referred to services that can enhance their physical and mental wellbeing Review support plans periodically Maintain regular contact with tenants to monitor their welfare, health and wellbeing and deal with any concerns as appropriate Liaise with tenants, their families and other internal and external partner organisations as appropriate Report and monitor on site repairs Undertake smoke alarm and emergency pull cord checks. Complete day to day administrative tasks, responding to correspondence and emails Maintain records and record tenant contact appropriately Assist the Team Leader with routine housing management duties including health and safety and fire alarm checks, void management and enforcing conditions of tenancy. What you need to succeed in this role: At a minimum, you will be able to demonstrate: Previous experience in housing, community care and working with clients with mental health issues A sound understanding of the needs of vulnerable adults with complex needs, including mental health issues, learning difficulties and substance misuse issues The ability to manage complex and difficult situations in relation to vulnerable client groups, on your own The ability to co-ordinate and review tenant's support plans, enabling them to live as independently as possible, and advocate on their behalf The ability to manage risk effectively through risk management plans An ability to demonstrate sound judgment in a wide range of situations A proactive, practical, flexible approach Excellent interpersonal and communication skills Confidence in dealing with people at all levels Conscientious attitude and attention to detail A good standard of numeracy and literacy Strong administration and IT skills An ability to work autonomously as well as part of a team Some experience of housing management is desirable but not essential The ability to think on your feet and stay calm in a crisis

Housing and Support Officer: Slough, Oxfordshire & surrounding areas Ability is a specialist Housing Association supporting people with a disability to have choice and control over their lives. We provide accessible housing with support enabling people with disabilities to live independent lives as part of their community. As an organisation we go above and beyond seeking to deliver excellent services to our residents. As a Housing and Support Officer you will be managing a patch of approximately 120 self-contained homes, supporting people to live independently and achieve their aspirations through the provision of our intensive housing management service. This involves supporting people to manage their tenancy, budget management as well as developing peoples independent living skills. You will also be undertaking regular estate/scheme inspections ensuring our homes are safe and liaising with local authorities, support providers and local organisations to ensure our residents have the services and supports they need to live independently. We are seeking someone who is passionate about supported housing and making a real difference. You may already be working in supported housing, housing management or care and support If you have either a housing management or support background with a can do attitude, then we would love to hear from you. For an informal chat about the role, please contact Claudette Mhuri at Ability (phone number removed) Post requirements Car driver with a full licence and use of own vehicle for work Able to carry out property visits across the designated area This post requires an enhanced DBS check (done by Ability) Here are some key benefits you will receive with this role: Support and Leadership Training and development opportunities Company healthcare scheme Contributory pension Sick Pay Annual Leave Entitlement: 25 days + Bank Holidays Salary: £35k 35 hour week

This newly created role as an Environmental Impact Officer will play an integral position within the community. This trailblazing position will be the blueprint at introducing more roles in the future, so it s a position you can really make your own. As an Environmental Impact Officer, you ll play a key role in creating safe, clean and thriving neighbourhoods within the community. You ll help us improve local environments, building neighbourhood pride and encouraging residents to get involved in shaping the places they live. This role blends engagement, practical problem-solving and partnership working to make sure the community feels supported, valued and well cared for. This role will involve working with local community groups and neighbourhood bodies as well as local councils, so it has varied contacts Job Description for the Environment Impact Officer: Carry out regular inspections to spot issues such as waste, overgrowth, litter, hazards or anything that affects safety, access or the look and feel of our neighbourhoods within residential areas Monitor for environmental risks, including conditions that could attract pests, cause obstruction or impact wellbeing. Respond to concerns or complaints from residents about local environmental issues, offering clear advice and acting in line with our neighbourhood management approach. To work proactively with residents, providing guidance and encouraging them to take part in shaping and improving their neighbourhoods. Collaborate with community groups, volunteers, residents and partners to organise local initiatives such as clean-ups, planting schemes and other environmental projects. Seek out and use funding opportunities to support community-led projects and environmental improvements. Issue informal warnings, tenancy-related letters or formal notices where needed, following our policies and procedures. Keep accurate and up-to-date records of inspections, actions, engagement and outcomes. Escalate ongoing or serious breaches when required, including preparing information for any formal action. Work closely with Neighbourhood Coordinators, Neighbourhood Impact Operatives and other support teams to deliver joined-up solutions. Promote sustainability, neighbourhood pride and positive community involvement, encouraging residents to feel ownership and pride in their local area. Candidate Requirements for the Environmental Impact Officer: GCSE English and Maths (Or Equivalent) at level C or above Experience working in a neighbourhood services, environmental, housing, or community-facing role would be desirable Experience engaging directly with customers, offering guidance and resolving concerns, dealing with problem-solving and complaints Experience working collaboratively with partner organisations, community groups or volunteers Confident in using IT Systems (Outlook/Teams and internal housing software) Strong awareness of neighbourhood issues such as environmental hazards, overgrowth, litter or local safety concerns would be an advantage The ability to engage, influence and motivate customers and community groups Ability to work proactively and independently to improve neighbourhood conditions Good written and verbal communication skills, able to explain issues clearly and positively Positive can-do attitude Great communicator and strong team player Curious, adaptable and eager to learn Self-motivated and proactive Must possess a Driving Licence To be able to pass a DBS check Hours: Monday Friday 8:00 am 4:00 pm Salary: £26,625.02 Per Annum Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.

Spencer Clarke Group are seeking a Housing Support Officer for a client based in Burnley and Accrington. In this role, you will support residents across Burnley and Accrington to sustain their tenancies, live independently, and access the services they need while ensuring properties are safe and well-managed. Duties: Support residents with mental health needs, substance misuse issues, or probation involvement to sustain tenancies and live independently. Carry out housing management tasks, including property inspections and maintenance coordination. Assist residents with benefits, budgeting, and accessing specialist services. Respond to safeguarding concerns, anti-social behaviour, and tenancy issues. Qualifications and Experience: The successful candidate will have the following skills / experience: Experience working in supported housing or with vulnerable adults. Supporting residents with mental health, substance misuse, or offending backgrounds. Managing caseloads and delivering housing-related support. Knowledge of welfare benefits, tenancy sustainment, and safeguarding procedures. What's on offer: Salary: 26,000 - 28,000 per annum Contract type: Permanent Hours: Monday to Friday, 36 hours per week ( Fridays worked from home ) How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK

Fire Safety Engagement Officer East London (Local Council) 6 Months (with potential for extension) Pay: 28.79 per hour Hybrid working Are you passionate about keeping communities safe? Do you have strong communication and IT skills, with an enthusiasm for working with vulnerable residents? If so, we want to hear from you. About the Role We are seeking a Fire Safety Engagement Officer to join a dynamic team on a 6-month contract, with the possibility of extension. This is a key role within the Fire Safety Team, where you will lead on a variety of fire safety campaigns and projects across the borough. You'll be the team lead for work with our most vulnerable residents, ensuring they are informed, supported, and protected through effective engagement and education initiatives. Whether you're delivering community events, supporting risk assessments, or working closely with housing and care teams - your work will make a real difference. Key Responsibilities Lead on fire safety projects and public engagement campaigns. Act as the main point of contact for fire safety work with vulnerable residents. Build strong relationships with internal departments, residents, and external partners. Support the design and delivery of targeted communications and safety advice. Promote fire safety awareness through workshops, home visits, and outreach. About You We're looking for someone who is: Enthusiastic, proactive, and eager to grow professionally. An excellent communicator - both in writing and in person. Highly organised and confident using IT systems. Essential: Strong communication skills. Strong IT proficiency. Desirable: Experience in community fire safety or prevention work. Background in communications or public engagement. Experience working in the care sector or with vulnerable groups. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

I am currently recruiting for a Resident Liaison Officer to join my client on a contract basis. As a Resident Liaison Officer, you will be the key point of contact between residents, contractors, and housing teams during refurbishment, repairs, and improvement works within occupied homes. Your role will be to ensure residents feel informed, supported, and listened to throughout the process. Key Responsibilities Build positive relationships with residents and act as their main contact during works Clearly communicate schedules, scope of works, and any changes Conduct home visits and attend resident meetings Identify and support vulnerable residents, ensuring safeguarding principles are upheld Manage complaints and resolve issues promptly and professionally Coordinate access arrangements for operatives Maintain accurate records and resident feedback Work collaboratively with site managers, contractors, and housing officers About You Experience working in social housing, housing associations, or local authorities Strong customer service and communication skills Empathetic, patient, and confident managing sensitive situations Ability to de-escalate complaints and build trust Organised with strong administrative skills Good IT skills (MS Office and housing management systems) Full UK driving licence

You are responsible for overseeing and delivering works programmes that contribute to and ultimately will fully decarbonise whg homes. You will procure and manage major works programmes with an annual cost of circa 30m. You will ensure a professional and commercial approach is taken and value for money is achieved. You will also ensure that the programme is highly customer focused to deliver energy efficient homes for our customers. Client Details whg are one of the Midlands' leading and most successful providers of high quality homes. Owning and managing around 22,000 properties, we provide affordable, good quality homes and community-based services, creating sustainable and resilient communities.We are a proud champion of our places, working with our partners to secure future prosperity through regeneration, place shaping, community investment and improving wellbeing. Achieved G1 (Governance) and V1 (Financial viability) ratings, as well as C1 in the new Consumer Standard, by the Regulator of Social Housing (RSH) - the highest available rating in each category. Recognised as one of the UK's Best Places to Work for the second year. Named one of UK's biggest housing builders in Inside Housing's annual Top 50 Biggest Builders 2025 list. We believe that a good quality, affordable home is the cornerstone of a successful life. Our focus on providing more quality homes and extending the impact of our services reflects our dedication to our customers, communities and the planet.We aim to create an outstanding workplace that attracts and retains top talent, fostering excellent performance with our diverse and skilled workforce.Our 2030 plan sets out an ambitious programme of change, working in partnership with our customers and colleagues, through six transformational projects that will shape our future. Description You will have direct management responsibility of a Project Manager who is supported by a team of Project Delivery Officers and Customer Liaison Advisers. Decarbonisation, retrofit and planned works refurbishment projects across Walsall. Contract Management: take responsibility for the overall management and delivery of investment programme projects. Support the project delivery teams to ensure compliance with contractual obligations, financial management and address any issues that arise. Cost control, financial reporting and commercial management. Procurement and tenders. Risk management and identification. Bids and funding. Compliance and safety. Stakeholder engagement with the wider WHG teams, local authorities, contractors, consultants and supply chain. Profile Relevant qualification or professional body membership in a relatable field such as Construction Project Management, Quantity Surveying, Building Surveying, Engineering, or Architecture. Experience in successfully delivering a large programme of work, overseeing multiple projects and contracts, within the housing/ construction sector. Knowledge of retrofit / decarbonisation / ideally experience managing such projects. Experience of bid writing / working with grant funding. Relevant experience of budget preparation and management, including estimating. Commutable distance to Walsall. Job Offer Annual salary of up to 77,456 Car allowance of 1,000 Local government pension scheme Flexible working 30 days annual leave + bank holidays Option to purchase additional 5 days leave Investment in learning and CPD Cycle to work scheme Boost benefits portal access