Job Description
Title: Head of Block Management / Team Lead
Location: Eastbourne
Salary: £50,000 £65,000 + (DOE)
Flexibility: Primarily office-based.
Sector: Block Management
The Company
We re working exclusively with a growing, independently owned block management firm based in East Sussex. Established over a decade ago and recently expanding into the residential sector, the business has experienced 60% year-on-year growth, driven by reputation, high-quality service, and minimal outbound business development.
Their portfolio spans mid- to large-size residential blocks ( units) and focuses on delivering a premium service over volume. The portfolio is currently concentrated in the Southeast and expanding into Greater London. The internal team is collaborative and close-knit, led by two directors with a strong mix of technical, financial, and client service expertise.
Key Responsibilities
- Support the growth of the business and help build the team
- Manage and develop a small existing team, with scope to expand
- Oversee a tailored portfolio of residential blocks (size and complexity based on experience)
- Liaise with freeholders, leaseholders, and residents
- Organise and oversee repairs, maintenance, compliance, and service charge budgeting
- Manage onboarding of new sites and support transitions
- Act as a key point of contact for clients, ensuring consistently high levels of service
What They re Looking For
They re seeking committed, ambitious, self-sufficient professionals who want to make a tangible impact and grow with the business. While open-minded on experience level, they place a strong emphasis on attitude, accountability, and emotional intelligence. Ideal candidate qualities:
- Strong organisational skills and practical common sense
- Proactive, self-managing, and able to work independently
- Takes responsibility and owns mistakes
- Comfortable setting boundaries when needed
- Emotionally resilient and client-focused
- MTPI qualification is a MUST
- Minimum 5 years experience in block management
- Experienced with HRPs
- Previous experience managing or overseeing a small team
Culture & Working Environment
This business offers a rare combination of established structure and start-up energy within their residential block division.
What sets them apart:
- Supportive, team-first culture
- Down-to-earth leadership with clear goals
- No micromanagement trust and accountability are key
- Strong commitment to employee growth and long-term development
Why Apply?
If you re a block management professional seeking a company where your input is valued, your career growth is supported, and there s real scope for progression, this could be the perfect role. Apply now or get in touch for a confidential discussion. Please ensure you have read the JD thoroughly before applying.
