Resident Liaison Officer - Planned Maintenance Location: Royal Borough of Kensington & Chelsea (Scattered Properties) Project: Externals Works Salary: £32,000 £34,000 + Package Company: Leading UK Property Services Contractor The Role We are currently recruiting for an experienced Resident Liaison Officer (RLO) to work with a UK-leading property services company delivering external works across scattered residential properties within the London Borough of Kensington & Chelsea. This is a resident-facing role requiring excellent communication skills and the ability to manage relationships with residents, stakeholders, and site teams to ensure works are delivered smoothly with minimal disruption. Key Responsibilities Act as the main point of contact between residents, site teams, and the client Build and maintain positive relationships with residents across multiple occupied properties Communicate programme details, access requirements, and upcoming works clearly and professionally Manage resident queries, concerns, and complaints, ensuring timely resolution Conduct resident drop-ins, home visits, and regular site presence Issue newsletters, letters, and notices regarding works and progress Support site teams by facilitating access and resident engagement Maintain accurate records of resident interactions and feedback Ensure compliance with company policies and client expectations Requirements Proven experience as a Resident Liaison Officer, ideally within social housing or local authority projects Experience working on externals or planned works programmes Strong interpersonal and communication skills Ability to manage a scattered-site portfolio effectively Confident dealing with diverse communities and vulnerable residents Organised, proactive, and solutions-focused approach Full UK driving licence preferred What s on Offer Competitive salary of £32,000 £34,000 Attractive package including benefits Must have your own car Opportunity to work on a high-profile local authority contract Long-term, stable role with a market-leading contractor Supportive team environment with clear processes and structure
14/03/2026
Full time
Resident Liaison Officer - Planned Maintenance Location: Royal Borough of Kensington & Chelsea (Scattered Properties) Project: Externals Works Salary: £32,000 £34,000 + Package Company: Leading UK Property Services Contractor The Role We are currently recruiting for an experienced Resident Liaison Officer (RLO) to work with a UK-leading property services company delivering external works across scattered residential properties within the London Borough of Kensington & Chelsea. This is a resident-facing role requiring excellent communication skills and the ability to manage relationships with residents, stakeholders, and site teams to ensure works are delivered smoothly with minimal disruption. Key Responsibilities Act as the main point of contact between residents, site teams, and the client Build and maintain positive relationships with residents across multiple occupied properties Communicate programme details, access requirements, and upcoming works clearly and professionally Manage resident queries, concerns, and complaints, ensuring timely resolution Conduct resident drop-ins, home visits, and regular site presence Issue newsletters, letters, and notices regarding works and progress Support site teams by facilitating access and resident engagement Maintain accurate records of resident interactions and feedback Ensure compliance with company policies and client expectations Requirements Proven experience as a Resident Liaison Officer, ideally within social housing or local authority projects Experience working on externals or planned works programmes Strong interpersonal and communication skills Ability to manage a scattered-site portfolio effectively Confident dealing with diverse communities and vulnerable residents Organised, proactive, and solutions-focused approach Full UK driving licence preferred What s on Offer Competitive salary of £32,000 £34,000 Attractive package including benefits Must have your own car Opportunity to work on a high-profile local authority contract Long-term, stable role with a market-leading contractor Supportive team environment with clear processes and structure
Our client based in East London provide housing management services in partnership with local authorities and are currently looking for an Estate officer to join their expanding team. You will be required to meet the demands of their tenants and contractors and report to the Housing Manager on site. This role is based on site, and you will be required to work from 9am to 5:50pm daily from Monday to Friday. There is some flexibility on earlier starts and finishes where possible. Benefits Flexible shifts available Training provided on site and at head office prior to starting A high rate of success with promoting individuals to senior roles if you have the desire to become a Manager or Team leader Staff events and organised Team days with great incentives Responsibilities Daily communal checks Inspections and occupancy checks Void and RTL checks Fire safety checks End of day reporting Maintenance tracking and prioritising Staff monitoring and daily briefing of tasks Bookings COSHH management Incident reporting Legionella testing Requirements Previous experience of dealing with vulnerable families and individuals Knowledge of safeguarding responsibilities and training The ability to work independently and be proactive in emergency situations Be a driver as you will be working across two sites As this role is very specialised the client would prefer experience, however, will consider applicants from similar backgrounds/experience A full enhanced DBS check will need to be undertaken before you start work. Please email your CV with a cover letter if interested.
14/03/2026
Full time
Our client based in East London provide housing management services in partnership with local authorities and are currently looking for an Estate officer to join their expanding team. You will be required to meet the demands of their tenants and contractors and report to the Housing Manager on site. This role is based on site, and you will be required to work from 9am to 5:50pm daily from Monday to Friday. There is some flexibility on earlier starts and finishes where possible. Benefits Flexible shifts available Training provided on site and at head office prior to starting A high rate of success with promoting individuals to senior roles if you have the desire to become a Manager or Team leader Staff events and organised Team days with great incentives Responsibilities Daily communal checks Inspections and occupancy checks Void and RTL checks Fire safety checks End of day reporting Maintenance tracking and prioritising Staff monitoring and daily briefing of tasks Bookings COSHH management Incident reporting Legionella testing Requirements Previous experience of dealing with vulnerable families and individuals Knowledge of safeguarding responsibilities and training The ability to work independently and be proactive in emergency situations Be a driver as you will be working across two sites As this role is very specialised the client would prefer experience, however, will consider applicants from similar backgrounds/experience A full enhanced DBS check will need to be undertaken before you start work. Please email your CV with a cover letter if interested.
Housing Officer Our client based in East London provide housing management services in partnership with local authorities and are currently looking for a Housing officer to join their expanding team. You will be required to meet the demands of their tenants and contractors and report to the Housing Manager on site. This role is based on site, and you will be required to work from 9am to 5:50pm daily from Monday to Friday. There is some flexibility on earlier starts and finishes where possible. Benefits Flexible shifts available Training provided on site and at head office prior to starting A high rate of success with promoting individuals to senior roles if you have the desire to become a Manager or Team leader Staff events and organised Team days with great incentives Responsibilities Dealing with queries from tenants Dealing with complaints and handling them in a professional manner Dealing with anti-social behaviour and liaising with relevant persons to resolve Being understanding and empathetic towards tenants who are vulnerable Liaising with local authorities regarding urgent placement or movement of current tenants to safe housing Liaising with contractors Requirements Previous experience of dealing with vulnerable families and individuals Knowledge of safeguarding responsibilities and training The ability to work independently and be proactive in emergency situations Be a driver as you will be working across two sites As this role is very specialised the client would prefer experience, however, will consider applicants from similar backgrounds/experience A full enhanced DBS check will need to be undertaken before you start work. Please email your CV with a cover letter if interested.
13/03/2026
Full time
Housing Officer Our client based in East London provide housing management services in partnership with local authorities and are currently looking for a Housing officer to join their expanding team. You will be required to meet the demands of their tenants and contractors and report to the Housing Manager on site. This role is based on site, and you will be required to work from 9am to 5:50pm daily from Monday to Friday. There is some flexibility on earlier starts and finishes where possible. Benefits Flexible shifts available Training provided on site and at head office prior to starting A high rate of success with promoting individuals to senior roles if you have the desire to become a Manager or Team leader Staff events and organised Team days with great incentives Responsibilities Dealing with queries from tenants Dealing with complaints and handling them in a professional manner Dealing with anti-social behaviour and liaising with relevant persons to resolve Being understanding and empathetic towards tenants who are vulnerable Liaising with local authorities regarding urgent placement or movement of current tenants to safe housing Liaising with contractors Requirements Previous experience of dealing with vulnerable families and individuals Knowledge of safeguarding responsibilities and training The ability to work independently and be proactive in emergency situations Be a driver as you will be working across two sites As this role is very specialised the client would prefer experience, however, will consider applicants from similar backgrounds/experience A full enhanced DBS check will need to be undertaken before you start work. Please email your CV with a cover letter if interested.
Axis CLC is a national property maintenance and compliance partner, backed by over 110 years of combined experience. We employ more than 2,500 people and support over 400 clients across the UK, delivering essential repairs, refurbishment and building safety services that keep homes and public buildings operating at their best. Each year we complete over 400,000 repairs, helping to keep tenants safe, properties performing and owners fully compliant. The Role: Assisting and ensuring the effective and efficient delivery of our contracts in a way that is financially viable. Ensuring that we maintain quality work, carried out safely, completed on schedule and in accordance with our client s changing needs with minimum inconvenience to residents. Responsibilities: Assist and management of the day-to-day operations of Planned or R&M Contracts Work in partnership with the clients to exceed operational and business expectations. Management of the motivation of operatives and subcontractors Ensuring profit and performance targets are achieved Liaising and developing relationships with the client's representatives and resident groups Monitoring the performance of the contract and ensure that Key Performance Indicators are achieved Managing resources to ensure efficiency and contractual obligations are maintained Monitoring progress of the contract to ensure the completed works are correct and to the agreed specification standard Monitoring quality, safety and environment and promote a safety culture within the business unit Managing / liaising with a team of Supervisors, Administrators and Resident Liaison Officers to ensure contractual expectations are met along with responsibility for recruitment retention, training and development of employees Maintaining and develop reports on progress and performance of contract Monitoring management systems and ensure that they are maintained and targets are achieved Monitoring the financial aspects of the contract and report on profitability Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance Ensuring works are completed on time and to a high-quality standard Plan, programme and coordinate efforts of Operatives and Subcontractors such that works progress as agreed, to programme and in accordance with the contract provisions, with the least amount of disruption and inconvenience to the residents Ensuring that suppliers/subcontractor works are carried out in accordance with the work sheets given and in a timely manner meeting all contract KPI targets Ensure that all Variation sheets are appropriately completed and signed by the Client or Client representative; provide Contracts Manager with such signed copies at the earliest opportunity Prepare snagging lists at the earliest opportunity and promptly issue such for record of the relevant part About You: Contracts management within repairs and maintenance Full Driving License Formal qualification and training within the Building industry Understanding of all principles within contract management. The ability to adapt to busy workload. Prioritise a changing schedule Strong management skills and the ability to motivate a team at all levels Experience within a result driven business Ability to be innovative and creative to resolve complex Knowledge of building maintenance and repair What We Offer £41,000 plus benefits including: 25 days annual leave + bank holidays Car allowance Up to £2,000 colleague referral fee Long-service awards Perkbox access to free coffees, cinema tickets, discounts and well-being offers 1 paid volunteer day each year Ongoing training, support and opportunities for progression, we promote from within Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
13/03/2026
Full time
Axis CLC is a national property maintenance and compliance partner, backed by over 110 years of combined experience. We employ more than 2,500 people and support over 400 clients across the UK, delivering essential repairs, refurbishment and building safety services that keep homes and public buildings operating at their best. Each year we complete over 400,000 repairs, helping to keep tenants safe, properties performing and owners fully compliant. The Role: Assisting and ensuring the effective and efficient delivery of our contracts in a way that is financially viable. Ensuring that we maintain quality work, carried out safely, completed on schedule and in accordance with our client s changing needs with minimum inconvenience to residents. Responsibilities: Assist and management of the day-to-day operations of Planned or R&M Contracts Work in partnership with the clients to exceed operational and business expectations. Management of the motivation of operatives and subcontractors Ensuring profit and performance targets are achieved Liaising and developing relationships with the client's representatives and resident groups Monitoring the performance of the contract and ensure that Key Performance Indicators are achieved Managing resources to ensure efficiency and contractual obligations are maintained Monitoring progress of the contract to ensure the completed works are correct and to the agreed specification standard Monitoring quality, safety and environment and promote a safety culture within the business unit Managing / liaising with a team of Supervisors, Administrators and Resident Liaison Officers to ensure contractual expectations are met along with responsibility for recruitment retention, training and development of employees Maintaining and develop reports on progress and performance of contract Monitoring management systems and ensure that they are maintained and targets are achieved Monitoring the financial aspects of the contract and report on profitability Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance Ensuring works are completed on time and to a high-quality standard Plan, programme and coordinate efforts of Operatives and Subcontractors such that works progress as agreed, to programme and in accordance with the contract provisions, with the least amount of disruption and inconvenience to the residents Ensuring that suppliers/subcontractor works are carried out in accordance with the work sheets given and in a timely manner meeting all contract KPI targets Ensure that all Variation sheets are appropriately completed and signed by the Client or Client representative; provide Contracts Manager with such signed copies at the earliest opportunity Prepare snagging lists at the earliest opportunity and promptly issue such for record of the relevant part About You: Contracts management within repairs and maintenance Full Driving License Formal qualification and training within the Building industry Understanding of all principles within contract management. The ability to adapt to busy workload. Prioritise a changing schedule Strong management skills and the ability to motivate a team at all levels Experience within a result driven business Ability to be innovative and creative to resolve complex Knowledge of building maintenance and repair What We Offer £41,000 plus benefits including: 25 days annual leave + bank holidays Car allowance Up to £2,000 colleague referral fee Long-service awards Perkbox access to free coffees, cinema tickets, discounts and well-being offers 1 paid volunteer day each year Ongoing training, support and opportunities for progression, we promote from within Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Customer Liaison Officer - Social Housing Planned Works Covering Crewe and surrounding areas Full time, temporary (4 weeks with the possibility to extend) 15.00 - 18.00 per hour (37.5 hour week) We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties covering Crewe and surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Lucy on (phone number removed)!
13/03/2026
Seasonal
Customer Liaison Officer - Social Housing Planned Works Covering Crewe and surrounding areas Full time, temporary (4 weeks with the possibility to extend) 15.00 - 18.00 per hour (37.5 hour week) We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties covering Crewe and surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Lucy on (phone number removed)!
Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based inNorth London who are looking to appoint a Sheltered Housing Officer for the 3 months ongoing, at the rate of 25.10 per hour umbrella Job responsibilities Deliver a comprehensive voids management service for the organisation's permanent housing stock, ensuring properties are turned around quickly and efficiently. Coordinate and oversee all aspects of the void process, ensuring works and lettings activities meet required quality standards, lettings policies and performance targets. Support the implementation of the Choice Based Lettings Scheme, including arranging and conducting accompanied viewings and completing tenancy sign-ups. Work collaboratively with internal teams and partners to minimise void periods and maximise the availability of homes for residents in housing need. Ensure that vulnerable new tenants receive appropriate support during the early stages of their tenancy, helping them settle successfully and sustain their tenancies. About You We are looking for a motivated and organised professional who thrives in a fast-paced environment and is committed to delivering excellent customer service. You will have: Strong verbal and written communication skills, with the ability to engage effectively with residents, colleagues and partners. Excellent customer service and interpersonal skills, with a resident-focused approach. The ability to work in an organised, proactive and target-driven way, managing competing priorities. A flexible, collaborative approach, working effectively within an established team. The confidence to use initiative and contribute ideas to improve processes and ways of working. Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
13/03/2026
Seasonal
Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based inNorth London who are looking to appoint a Sheltered Housing Officer for the 3 months ongoing, at the rate of 25.10 per hour umbrella Job responsibilities Deliver a comprehensive voids management service for the organisation's permanent housing stock, ensuring properties are turned around quickly and efficiently. Coordinate and oversee all aspects of the void process, ensuring works and lettings activities meet required quality standards, lettings policies and performance targets. Support the implementation of the Choice Based Lettings Scheme, including arranging and conducting accompanied viewings and completing tenancy sign-ups. Work collaboratively with internal teams and partners to minimise void periods and maximise the availability of homes for residents in housing need. Ensure that vulnerable new tenants receive appropriate support during the early stages of their tenancy, helping them settle successfully and sustain their tenancies. About You We are looking for a motivated and organised professional who thrives in a fast-paced environment and is committed to delivering excellent customer service. You will have: Strong verbal and written communication skills, with the ability to engage effectively with residents, colleagues and partners. Excellent customer service and interpersonal skills, with a resident-focused approach. The ability to work in an organised, proactive and target-driven way, managing competing priorities. A flexible, collaborative approach, working effectively within an established team. The confidence to use initiative and contribute ideas to improve processes and ways of working. Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
We are currently recruiting for a proactive Housing Officer with experience in housing and property matters on behalf of our client based in Medway. This is a full-time, hybrid role offered on a 6-month temporary contract. Key Responsibilities: Inspect homes to identify hazards and ensure compliance with housing standards. Advise tenants, landlords and property owners on property condition and available assistance. Take enforcement action where necessary to ensure safe, compliant housing. Skills & Experience Required: A working knowledge of housing standards and legislation, with the ability to apply this in a practical, proportionate way. Confidence in assessing risks, identifying hazards, and knowing when formal action is required. An interest in supporting residents with home adaptations, with the ability to offer practical and technical advice. Clear communication skills and the ability to work positively with residents, landlords, and other professionals. If you are a proactive and motivated individual with experience in housing standards, property compliance, and tenant support, and are looking for a temporary opportunity to make a tangible impact, we would be delighted to receive your application. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
13/03/2026
Contract
We are currently recruiting for a proactive Housing Officer with experience in housing and property matters on behalf of our client based in Medway. This is a full-time, hybrid role offered on a 6-month temporary contract. Key Responsibilities: Inspect homes to identify hazards and ensure compliance with housing standards. Advise tenants, landlords and property owners on property condition and available assistance. Take enforcement action where necessary to ensure safe, compliant housing. Skills & Experience Required: A working knowledge of housing standards and legislation, with the ability to apply this in a practical, proportionate way. Confidence in assessing risks, identifying hazards, and knowing when formal action is required. An interest in supporting residents with home adaptations, with the ability to offer practical and technical advice. Clear communication skills and the ability to work positively with residents, landlords, and other professionals. If you are a proactive and motivated individual with experience in housing standards, property compliance, and tenant support, and are looking for a temporary opportunity to make a tangible impact, we would be delighted to receive your application. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Compliance Manager Location: London & South East (travel required) Salary: £52,104 - £56,375 + Benefits Contract: Permanent Salvation Army Homes, in partnership with Adecco, is seeking a Compliance Manager to join their Asset Management Team. Salvation Army Homes provides quality accommodation for people in need of safety, security, and opportunity. This is a fantastic opportunity to lead compliance across a diverse housing portfolio, ensuring homes are safe, sustainable, and meet all legal obligations. About the Role As Compliance Manager, you will oversee all aspects of statutory and regulatory compliance for our housing stock. You'll manage a dedicated compliance team and ensure that our organisation operates within the highest standards of governance, safeguarding residents and supporting our mission to provide secure and dignified housing. Key Responsibilities Develop and implement compliance frameworks for social housing, covering gas, electrical, fire safety, water hygiene, asbestos, lifts, and other statutory requirements. Manage a compliance team, including Junior Compliance Manager, Asset Data Manager, and support officers. Maintain compliance registers and certification across all properties. Ensure timely completion of safety inspections, servicing, and remedial works. Oversee contractor performance and ensure compliance with health and safety legislation. Conduct internal audits and risk assessments, implementing corrective actions. Prepare compliance reports for Board, regulators, and internal stakeholders. Manage mechanical, electrical, and compliance-related capital works. Monitor budgets and feed into monthly reporting for the Asset Management team. About You Degree or equivalent technical qualification in Engineering, Compliance, Risk Management, or similar. Professional membership (eg, CIBSE, MIET, RICS, CIOB) or working towards. Proven experience managing compliance in social housing or property services. Strong knowledge of statutory compliance areas (gas, electrical, fire safety, water hygiene, asbestos, lifts). Excellent organisational and communication skills, with ability to influence at all levels. Familiarity with housing regulations, health and safety legislation, and building compliance standards. Why Join Us? At Salvation Army Homes, we are committed to providing good quality housing services and support. Working with Adecco, we aim to attract talented professionals who share our values and want to make a real difference. You'll be part of a team that values collaboration, integrity, and innovation. Interested? Apply today through Adecco and help us deliver safe, sustainable homes for those who need them most.
13/03/2026
Full time
Compliance Manager Location: London & South East (travel required) Salary: £52,104 - £56,375 + Benefits Contract: Permanent Salvation Army Homes, in partnership with Adecco, is seeking a Compliance Manager to join their Asset Management Team. Salvation Army Homes provides quality accommodation for people in need of safety, security, and opportunity. This is a fantastic opportunity to lead compliance across a diverse housing portfolio, ensuring homes are safe, sustainable, and meet all legal obligations. About the Role As Compliance Manager, you will oversee all aspects of statutory and regulatory compliance for our housing stock. You'll manage a dedicated compliance team and ensure that our organisation operates within the highest standards of governance, safeguarding residents and supporting our mission to provide secure and dignified housing. Key Responsibilities Develop and implement compliance frameworks for social housing, covering gas, electrical, fire safety, water hygiene, asbestos, lifts, and other statutory requirements. Manage a compliance team, including Junior Compliance Manager, Asset Data Manager, and support officers. Maintain compliance registers and certification across all properties. Ensure timely completion of safety inspections, servicing, and remedial works. Oversee contractor performance and ensure compliance with health and safety legislation. Conduct internal audits and risk assessments, implementing corrective actions. Prepare compliance reports for Board, regulators, and internal stakeholders. Manage mechanical, electrical, and compliance-related capital works. Monitor budgets and feed into monthly reporting for the Asset Management team. About You Degree or equivalent technical qualification in Engineering, Compliance, Risk Management, or similar. Professional membership (eg, CIBSE, MIET, RICS, CIOB) or working towards. Proven experience managing compliance in social housing or property services. Strong knowledge of statutory compliance areas (gas, electrical, fire safety, water hygiene, asbestos, lifts). Excellent organisational and communication skills, with ability to influence at all levels. Familiarity with housing regulations, health and safety legislation, and building compliance standards. Why Join Us? At Salvation Army Homes, we are committed to providing good quality housing services and support. Working with Adecco, we aim to attract talented professionals who share our values and want to make a real difference. You'll be part of a team that values collaboration, integrity, and innovation. Interested? Apply today through Adecco and help us deliver safe, sustainable homes for those who need them most.
Job Title: Site Security Officer Location: Crowborough Salary: £35,000 per annum Hours: 48 hours per week (mix of day and night shifts, 12-hour shifts) Contract Type: Fixed Term Contract 12 months Purpose of the Role: To provide an on-site security presence and support across accommodation properties, ensuring the safety and welfare of residents, staff, and assets. The Site Security Officer will act as a visible deterrent, respond promptly to incidents, and uphold security and safeguarding standards in accordance with contractual requirements. Duties and Responsibilities: Maintain a visible and professional security presence at designated accommodation sites. Monitor access control, conduct patrols, and ensure site integrity. Respond to incidents and escalate to the Security Team Leader as needed. Support residents in maintaining a safe living environment. Complete incident reports and other documentation accurately and promptly. Assist with safeguarding referrals and protective measures for vulnerable individuals. Ensure compliance with health & safety, data protection, and contractual obligations. Operate CCTV and other surveillance systems as required. Attend training sessions and briefings to maintain operational readiness. Communicate effectively with residents, colleagues, and external agencies. Required Skills: Valid SIA Licence (Security Guarding or Door Supervision). Experience in front-line security or a similar role. Strong communication and interpersonal skills. Ability to remain calm under pressure and respond effectively to incidents. Basic IT skills for reporting and documentation. Understanding of safeguarding and duty of care principles. Willingness to work flexible hours, including evenings and weekends. Ability to collaborate with housing, operations, and safeguarding teams to support service delivery. Full UK driving licence required due to the location of the site. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
13/03/2026
Contract
Job Title: Site Security Officer Location: Crowborough Salary: £35,000 per annum Hours: 48 hours per week (mix of day and night shifts, 12-hour shifts) Contract Type: Fixed Term Contract 12 months Purpose of the Role: To provide an on-site security presence and support across accommodation properties, ensuring the safety and welfare of residents, staff, and assets. The Site Security Officer will act as a visible deterrent, respond promptly to incidents, and uphold security and safeguarding standards in accordance with contractual requirements. Duties and Responsibilities: Maintain a visible and professional security presence at designated accommodation sites. Monitor access control, conduct patrols, and ensure site integrity. Respond to incidents and escalate to the Security Team Leader as needed. Support residents in maintaining a safe living environment. Complete incident reports and other documentation accurately and promptly. Assist with safeguarding referrals and protective measures for vulnerable individuals. Ensure compliance with health & safety, data protection, and contractual obligations. Operate CCTV and other surveillance systems as required. Attend training sessions and briefings to maintain operational readiness. Communicate effectively with residents, colleagues, and external agencies. Required Skills: Valid SIA Licence (Security Guarding or Door Supervision). Experience in front-line security or a similar role. Strong communication and interpersonal skills. Ability to remain calm under pressure and respond effectively to incidents. Basic IT skills for reporting and documentation. Understanding of safeguarding and duty of care principles. Willingness to work flexible hours, including evenings and weekends. Ability to collaborate with housing, operations, and safeguarding teams to support service delivery. Full UK driving licence required due to the location of the site. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
Resident Liaison Officer Newport Start ASAP Temp maternity cover - weekly pay 40hrs per week Must have full driving licence and access to car The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Social housing contractor , who are looking for a Resident Liaison Officer based in the Newport area. 4 days in the office/ on site 1 day working from home available. Day to Day: Liaising with tenants who are having planned works carried out in their properties Assisting the Contracts Manager with tasks, administrative and customer service Processing paperwork relevant to the contract Visiting tenants in their homes, liaising with trades for updates on work Requirements (Skills & Qualifications): Excellent customer service experience Experience of working in Social housing is essential Driving licence essential Benefits: Mileage claimable Holiday pay and pension accrued Please apply or Kirsty Rutlidge at Build Recruitment for further details (phone number removed). We ll take the time to understand your career history and motivations for a new role. We ll also take references and may ask for proof of eligibility to work in the UK.
13/03/2026
Seasonal
Resident Liaison Officer Newport Start ASAP Temp maternity cover - weekly pay 40hrs per week Must have full driving licence and access to car The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Social housing contractor , who are looking for a Resident Liaison Officer based in the Newport area. 4 days in the office/ on site 1 day working from home available. Day to Day: Liaising with tenants who are having planned works carried out in their properties Assisting the Contracts Manager with tasks, administrative and customer service Processing paperwork relevant to the contract Visiting tenants in their homes, liaising with trades for updates on work Requirements (Skills & Qualifications): Excellent customer service experience Experience of working in Social housing is essential Driving licence essential Benefits: Mileage claimable Holiday pay and pension accrued Please apply or Kirsty Rutlidge at Build Recruitment for further details (phone number removed). We ll take the time to understand your career history and motivations for a new role. We ll also take references and may ask for proof of eligibility to work in the UK.
Site Manager Legal Disrepair (Social Housing) Location - Hackney, North East London Salary - £45,000 £50,000 per annum + 10% Car Allowance Start Date - ASAP About the Company Our client is a well-established contractor specialising in social housing maintenance and refurbishment, delivering high-quality works for local authorities and housing associations across London. Due to continued growth, they are looking to appoint an experienced Site Manager to oversee legal disrepair projects across their Hackney portfolio. The Role As Site Manager, you will be responsible for managing planned and reactive works relating to legal disrepair cases within occupied social housing properties. You will oversee site operations, coordinate subcontractors, and ensure works are delivered safely, on time, and to a high standard. The role will be primarily based in Hackney and surrounding North East London boroughs, so the client is ideally seeking someone based locally to minimise long commutes. Key Responsibilities Manage day-to-day site operations on legal disrepair projects within social housing. Ensure works are completed in line with contractual obligations, compliance requirements, and quality standards. Coordinate subcontractors, trades, and suppliers on site. Monitor project progress, budgets, and timelines. Conduct site inspections and ensure adherence to health & safety regulations. Liaise with tenants, housing officers, and client representatives to ensure excellent service delivery. Maintain accurate site records and reporting. Resolve site issues efficiently to minimise delays and tenant disruption. Requirements Minimum 2 years experience managing legal disrepair works. Experience working within social housing refurbishment, maintenance, or reactive works. Strong understanding of tenanted property environments. Excellent organisational and communication skills. Ability to manage subcontractors and multiple workstreams. Valid SMSTS or SSSTS, CSCS card, and First Aid. Full UK Driving Licence Email - (url removed) or call Maryrisa or Holli - (phone number removed)
12/03/2026
Full time
Site Manager Legal Disrepair (Social Housing) Location - Hackney, North East London Salary - £45,000 £50,000 per annum + 10% Car Allowance Start Date - ASAP About the Company Our client is a well-established contractor specialising in social housing maintenance and refurbishment, delivering high-quality works for local authorities and housing associations across London. Due to continued growth, they are looking to appoint an experienced Site Manager to oversee legal disrepair projects across their Hackney portfolio. The Role As Site Manager, you will be responsible for managing planned and reactive works relating to legal disrepair cases within occupied social housing properties. You will oversee site operations, coordinate subcontractors, and ensure works are delivered safely, on time, and to a high standard. The role will be primarily based in Hackney and surrounding North East London boroughs, so the client is ideally seeking someone based locally to minimise long commutes. Key Responsibilities Manage day-to-day site operations on legal disrepair projects within social housing. Ensure works are completed in line with contractual obligations, compliance requirements, and quality standards. Coordinate subcontractors, trades, and suppliers on site. Monitor project progress, budgets, and timelines. Conduct site inspections and ensure adherence to health & safety regulations. Liaise with tenants, housing officers, and client representatives to ensure excellent service delivery. Maintain accurate site records and reporting. Resolve site issues efficiently to minimise delays and tenant disruption. Requirements Minimum 2 years experience managing legal disrepair works. Experience working within social housing refurbishment, maintenance, or reactive works. Strong understanding of tenanted property environments. Excellent organisational and communication skills. Ability to manage subcontractors and multiple workstreams. Valid SMSTS or SSSTS, CSCS card, and First Aid. Full UK Driving Licence Email - (url removed) or call Maryrisa or Holli - (phone number removed)
Job Title: Housing Disrepair Officer Location: Bedfordshire We are seeking a Housing Disrepair Officer to manage a caseload of social housing disrepair claims from initial letter of claim through to resolution. This role involves ensuring compliance with legal protocols, coordinating repairs, and maintaining detailed case records while delivering a high standard of service to tenants and leaseholders. Key Responsibilities Manage disrepair claims from initial letter of claim through to settlement or court proceedings, ensuring compliance with the Pre-Action Protocol for Legal Claims, Landlord and Tenant Act 1985, and Homes (Fitness for Human Habitation) Act 2018. Prepare and maintain key documents, including Letters of Claim, Letters of Response, Part 35 schedules, case summaries, disclosures, and submissions for the legal team. Review settlement offers, assess cost and risk, and work with legal advisors to develop negotiation strategies. Arrange and oversee expert inspections, including pre- and post-inspections, cost estimates, and defect analyses. Schedule inspections, define repair scopes, agree variations, and monitor contractor performance to ensure timely, high-quality repairs. Liaise with solicitors, legal teams, external counsel, tenants, leaseholders, and third parties to communicate progress and resolve queries. Maintain detailed case records, update internal tracking systems, and report on settlement values, case durations, KPIs, and budget performance. Identify trends in disrepair claims and contribute to service improvements to reduce liability and enhance customer outcomes. Support the development of internal disrepair protocols based on lessons learned from complaints and settlements. Skills and Experience Experience managing social housing disrepair claims or similar legal casework. Knowledge of relevant legislation, including the Pre-Action Protocol for Legal Claims, Landlord and Tenant Act 1985, and Homes (Fitness for Human Habitation) Act 2018. Strong organisational, communication, and negotiation skills. Ability to coordinate repairs, procure contractor services, and monitor compliance. Analytical mindset with the ability to assess risks, costs, and trends in disrepair claims. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
12/03/2026
Contract
Job Title: Housing Disrepair Officer Location: Bedfordshire We are seeking a Housing Disrepair Officer to manage a caseload of social housing disrepair claims from initial letter of claim through to resolution. This role involves ensuring compliance with legal protocols, coordinating repairs, and maintaining detailed case records while delivering a high standard of service to tenants and leaseholders. Key Responsibilities Manage disrepair claims from initial letter of claim through to settlement or court proceedings, ensuring compliance with the Pre-Action Protocol for Legal Claims, Landlord and Tenant Act 1985, and Homes (Fitness for Human Habitation) Act 2018. Prepare and maintain key documents, including Letters of Claim, Letters of Response, Part 35 schedules, case summaries, disclosures, and submissions for the legal team. Review settlement offers, assess cost and risk, and work with legal advisors to develop negotiation strategies. Arrange and oversee expert inspections, including pre- and post-inspections, cost estimates, and defect analyses. Schedule inspections, define repair scopes, agree variations, and monitor contractor performance to ensure timely, high-quality repairs. Liaise with solicitors, legal teams, external counsel, tenants, leaseholders, and third parties to communicate progress and resolve queries. Maintain detailed case records, update internal tracking systems, and report on settlement values, case durations, KPIs, and budget performance. Identify trends in disrepair claims and contribute to service improvements to reduce liability and enhance customer outcomes. Support the development of internal disrepair protocols based on lessons learned from complaints and settlements. Skills and Experience Experience managing social housing disrepair claims or similar legal casework. Knowledge of relevant legislation, including the Pre-Action Protocol for Legal Claims, Landlord and Tenant Act 1985, and Homes (Fitness for Human Habitation) Act 2018. Strong organisational, communication, and negotiation skills. Ability to coordinate repairs, procure contractor services, and monitor compliance. Analytical mindset with the ability to assess risks, costs, and trends in disrepair claims. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
We are currently recruiting for an experienced Benefits Service Manager to lead the delivery of a high-performing Revenues and Benefits service within a busy local authority environment. This is a key leadership role responsible for managing the administration of Housing Benefit, Council Tax Reduction, Discretionary Housing Payments and associated support schemes, ensuring services are delivered efficiently, compliantly and in line with corporate objectives. The successful candidate will oversee operational performance, lead large processing teams and drive service improvements through effective performance management, legislative implementation and the use of emerging technology. The Role Lead the day-to-day operation and performance of the Benefits service, ensuring efficient administration of Housing Benefit, Council Tax Reduction, Single Support Grant schemes and Discretionary Housing Payments. Manage a large operational team including delivery managers, quality managers and assessment officers. Drive service performance to achieve and maintain top quartile performance across accuracy, speed and quality of benefit administration. Monitor team performance, throughput and accuracy, implementing training and targeted interventions where required. Ensure services operate fully in line with benefits legislation, regulations and corporate objectives. Lead the implementation of new legislation, policy changes and system developments, ensuring minimal disruption to services. Manage and monitor the Discretionary Housing Payment budget and support homelessness prevention initiatives. Work closely with internal departments including Housing, Revenues, Adult Social Care and Customer Services to deliver a joined-up service. Represent the council at appeals, tribunals and court proceedings where required. Produce performance reports, statistical analysis and management information to support senior decision making. Lead continuous service improvement initiatives, including exploring emerging technology to improve customer outcomes. Deputise for the Service Group Manager for Revenues and Benefits where required. Key Requirements Extensive experience managing a Benefits or Revenues & Benefits service within a local authority environment. Excellent knowledge of Housing Benefit, Council Tax Reduction and associated benefits legislation, including subsidy rules and appeals processes. Experience leading and motivating large operational teams and managing service performance. Strong experience implementing legislative and policy changes within a benefits service. Proven ability to analyse data, manage budgets and drive service improvements. Excellent communication skills with experience presenting reports to senior management and stakeholders. Strong organisational and time management skills with the ability to manage competing priorities. Commitment to delivering high-quality, customer-focused services. Knowledge of benefits IT systems and workflow management platforms. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your CV today. If you do not hear from us within 48 hours, unfortunately your application has not been successful. Footnote If you feel that this job matches your skill set but not your location, rate or current seniority, please still feel free to send us your CV. We constantly recruit for similar roles across Revenues and Benefits, Benefits Management and Welfare Services throughout the UK. Even if you are happy in your current role, we welcome calls from Benefits Service Managers, Revenues & Benefits Managers, Benefits Team Leaders and Senior Assessment Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market . By applying for this position, you agree that Carrington West may hold and process your personal data in accordance with our Data Protection Policy. Your details will only be shared with third-party clients relevant to roles you have applied for. You may withdraw consent at any time by contacting us.
12/03/2026
Contract
We are currently recruiting for an experienced Benefits Service Manager to lead the delivery of a high-performing Revenues and Benefits service within a busy local authority environment. This is a key leadership role responsible for managing the administration of Housing Benefit, Council Tax Reduction, Discretionary Housing Payments and associated support schemes, ensuring services are delivered efficiently, compliantly and in line with corporate objectives. The successful candidate will oversee operational performance, lead large processing teams and drive service improvements through effective performance management, legislative implementation and the use of emerging technology. The Role Lead the day-to-day operation and performance of the Benefits service, ensuring efficient administration of Housing Benefit, Council Tax Reduction, Single Support Grant schemes and Discretionary Housing Payments. Manage a large operational team including delivery managers, quality managers and assessment officers. Drive service performance to achieve and maintain top quartile performance across accuracy, speed and quality of benefit administration. Monitor team performance, throughput and accuracy, implementing training and targeted interventions where required. Ensure services operate fully in line with benefits legislation, regulations and corporate objectives. Lead the implementation of new legislation, policy changes and system developments, ensuring minimal disruption to services. Manage and monitor the Discretionary Housing Payment budget and support homelessness prevention initiatives. Work closely with internal departments including Housing, Revenues, Adult Social Care and Customer Services to deliver a joined-up service. Represent the council at appeals, tribunals and court proceedings where required. Produce performance reports, statistical analysis and management information to support senior decision making. Lead continuous service improvement initiatives, including exploring emerging technology to improve customer outcomes. Deputise for the Service Group Manager for Revenues and Benefits where required. Key Requirements Extensive experience managing a Benefits or Revenues & Benefits service within a local authority environment. Excellent knowledge of Housing Benefit, Council Tax Reduction and associated benefits legislation, including subsidy rules and appeals processes. Experience leading and motivating large operational teams and managing service performance. Strong experience implementing legislative and policy changes within a benefits service. Proven ability to analyse data, manage budgets and drive service improvements. Excellent communication skills with experience presenting reports to senior management and stakeholders. Strong organisational and time management skills with the ability to manage competing priorities. Commitment to delivering high-quality, customer-focused services. Knowledge of benefits IT systems and workflow management platforms. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your CV today. If you do not hear from us within 48 hours, unfortunately your application has not been successful. Footnote If you feel that this job matches your skill set but not your location, rate or current seniority, please still feel free to send us your CV. We constantly recruit for similar roles across Revenues and Benefits, Benefits Management and Welfare Services throughout the UK. Even if you are happy in your current role, we welcome calls from Benefits Service Managers, Revenues & Benefits Managers, Benefits Team Leaders and Senior Assessment Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market . By applying for this position, you agree that Carrington West may hold and process your personal data in accordance with our Data Protection Policy. Your details will only be shared with third-party clients relevant to roles you have applied for. You may withdraw consent at any time by contacting us.
Marks Consulting Partners Limited
Southend-on-sea, Essex
Marks Consulting Partners is currently looking for a Tenancy Services Officer to work with one of our Housing Association clients in Essex. What the Job Will Be Doing Delivering a high-quality, customer-focused housing management service to a defined patch of residents Managing approximately 750 properties, ensuring tenants comply with tenancy conditions and receive appropriate support Managing rent arrears cases up to notice stage, taking action to minimise debt and maximise income recovery Investigating and resolving low-level anti-social behaviour, nuisance, and tenancy breaches using early intervention approaches Preparing documentation for legal or enforcement action where required Supporting tenancy changes including transfers, mutual exchanges, tenancy terminations, and tenancy amendments Carrying out estate, property, and health & safety inspections and ensuring issues are reported and resolved Liaising with income, support, and property teams to provide a coordinated service to residents Providing welfare benefits advice and signposting residents to support services to sustain tenancies Maintaining accurate tenancy records, producing reports, and responding to enquiries within agreed timescales Attending resident meetings, visiting residents in their homes, and participating in partnership working with internal and external stakeholders What You Will Need Experience in tenancy management, housing management, or income management Knowledge of housing legislation, tenancy management practices, and welfare benefits Experience managing rent arrears and supporting tenancy sustainment Experience investigating anti-social behaviour or tenancy breaches Ability to prepare documentation and support legal or enforcement processes Strong communication and interpersonal skills with the ability to handle challenging situations Customer-focused approach with the ability to work independently and as part of a team Good organisational skills and the ability to manage a varied caseload and competing priorities IT proficiency including Microsoft Office and housing management systems Full driving licence and ability to travel across the borough Desirable: Professional housing qualification (e.g. CIH) or willingness to work towards Experience of court processes, mediation, or negotiation Knowledge of housing maintenance and estate management practices
12/03/2026
Contract
Marks Consulting Partners is currently looking for a Tenancy Services Officer to work with one of our Housing Association clients in Essex. What the Job Will Be Doing Delivering a high-quality, customer-focused housing management service to a defined patch of residents Managing approximately 750 properties, ensuring tenants comply with tenancy conditions and receive appropriate support Managing rent arrears cases up to notice stage, taking action to minimise debt and maximise income recovery Investigating and resolving low-level anti-social behaviour, nuisance, and tenancy breaches using early intervention approaches Preparing documentation for legal or enforcement action where required Supporting tenancy changes including transfers, mutual exchanges, tenancy terminations, and tenancy amendments Carrying out estate, property, and health & safety inspections and ensuring issues are reported and resolved Liaising with income, support, and property teams to provide a coordinated service to residents Providing welfare benefits advice and signposting residents to support services to sustain tenancies Maintaining accurate tenancy records, producing reports, and responding to enquiries within agreed timescales Attending resident meetings, visiting residents in their homes, and participating in partnership working with internal and external stakeholders What You Will Need Experience in tenancy management, housing management, or income management Knowledge of housing legislation, tenancy management practices, and welfare benefits Experience managing rent arrears and supporting tenancy sustainment Experience investigating anti-social behaviour or tenancy breaches Ability to prepare documentation and support legal or enforcement processes Strong communication and interpersonal skills with the ability to handle challenging situations Customer-focused approach with the ability to work independently and as part of a team Good organisational skills and the ability to manage a varied caseload and competing priorities IT proficiency including Microsoft Office and housing management systems Full driving licence and ability to travel across the borough Desirable: Professional housing qualification (e.g. CIH) or willingness to work towards Experience of court processes, mediation, or negotiation Knowledge of housing maintenance and estate management practices
Job Title: Housing Officer (Neighbourhood Management) Location: Berkshire Employment Type: Hybrid (1 day in office, 2-3 days mobile/on-site) Rate: PAYE 15.55 per hour / Umbrella 19.36 per hour About the Role We are seeking an experienced Housing Officer to deliver a professional, high-quality mixed-tenure service across Berkshire. This role focuses on neighbourhood management, compliance, and tenancy support, ensuring safe, inclusive, and sustainable communities. You will work hybridly, spending 1 day in the office and 2-3 days mobile (working from home and on-site). A full driving licence and access to a car are essential. Key Responsibilities Deliver a professional and high-quality mixed-tenure service, resolving housing management challenges, including neighbourhood management issues and compliance casework. Conduct inspections and proactively manage housing management issues, developing creative solutions to achieve positive outcomes. Ensure neighbourhoods are safe and inclusive, listening to customer needs and contributing to sustainable community development. Fulfill landlord responsibilities, adhering to policies, procedures, and regulatory/legislative requirements. Take a proactive approach to health and safety, ensuring compliance with all relevant standards. Provide excellent customer service, contributing to a 90% customer satisfaction target. Collaborate with colleagues to conduct routine checks and deliver improvements to homes and communities. Build and maintain relationships with key stakeholders and partner agencies. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
12/03/2026
Contract
Job Title: Housing Officer (Neighbourhood Management) Location: Berkshire Employment Type: Hybrid (1 day in office, 2-3 days mobile/on-site) Rate: PAYE 15.55 per hour / Umbrella 19.36 per hour About the Role We are seeking an experienced Housing Officer to deliver a professional, high-quality mixed-tenure service across Berkshire. This role focuses on neighbourhood management, compliance, and tenancy support, ensuring safe, inclusive, and sustainable communities. You will work hybridly, spending 1 day in the office and 2-3 days mobile (working from home and on-site). A full driving licence and access to a car are essential. Key Responsibilities Deliver a professional and high-quality mixed-tenure service, resolving housing management challenges, including neighbourhood management issues and compliance casework. Conduct inspections and proactively manage housing management issues, developing creative solutions to achieve positive outcomes. Ensure neighbourhoods are safe and inclusive, listening to customer needs and contributing to sustainable community development. Fulfill landlord responsibilities, adhering to policies, procedures, and regulatory/legislative requirements. Take a proactive approach to health and safety, ensuring compliance with all relevant standards. Provide excellent customer service, contributing to a 90% customer satisfaction target. Collaborate with colleagues to conduct routine checks and deliver improvements to homes and communities. Build and maintain relationships with key stakeholders and partner agencies. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
A fantastic opportunity has emerged for a Homeless/Temporary Accommodation Officer to join one of our most improved public sector clients in West Sussex on a temporary contract vacancy for the next three months, working from their Crawley office on a hybrid basis (2 days). You will be part of a small team, and should the role go permanent in the future the starting salary is 30,102 per annum. Reporting into the Housing Options Team Leader, this is a full time generic role for 36 hours per week (Monday to Friday) and you will be expected to: Carry out the daily operational duties required for the Council's temporary accommodation including private rented and supported accommodation managed by other providers. Ensure homeless households are placed into the most suitable and cost effective form of temporary accommodation available to the Council in accordance with its legal duties. Carry out sign-ups for nightly paid temporary accommodation placements with the applicant and ensure that they understand all aspects, costs and responsibilities of that placement. Assist residents/customers with maintaining their accommodation. Co-ordinate voids within the council's temporary accommodation portfolio and identify and provide the most suitable nominations of homeless households to providers in accordance with the relevant service level agreement. Set up clean rent accounts, monitor payments and terminate accounts and placements promptly in relation to nightly paid temporary accommodation in accordance with the council's procedures and recorded on the relevant IT systems. Notify all other relevant Council Sections e.g. Housing Benefits and Council Tax Departments of placements into, moves within and the termination of nightly paid temporary accommodation. Communicate moves to alternative temporary accommodation with homeless households so that they understand why and when they are moving and the consequences if they are resistant or refuse to do so. Work alongside the Housing Options team in the discharging of duties owed under the Homelessness legislation. Record all placements, movements and exits from temporary accommodation on the relevant IT systems and spreadsheets. Be the initial point of contact for homeless applicants to be able to report any issues or difficulties relating to their temporary accommodation and make initial investigations and advise or refer to the appropriate person to facilitate a resolution. Identify households in temporary accommodation who require banding re-assessments on the housing register due to the length of time spent in temporary accommodation or due to a change in the circumstances in accordance with the Council's Allocations Policy and refer it to the appropriate colleague. Experience of dealing with difficult customers in a face to face setting, as well as having a sound knowledge of homelessness would be a real advantage for this post. Only applicants who feel they meet the above criteria and can start on short notice (1-2 week's maximum) need apply, as our client is keen to hire for this role as soon as possible.
12/03/2026
Seasonal
A fantastic opportunity has emerged for a Homeless/Temporary Accommodation Officer to join one of our most improved public sector clients in West Sussex on a temporary contract vacancy for the next three months, working from their Crawley office on a hybrid basis (2 days). You will be part of a small team, and should the role go permanent in the future the starting salary is 30,102 per annum. Reporting into the Housing Options Team Leader, this is a full time generic role for 36 hours per week (Monday to Friday) and you will be expected to: Carry out the daily operational duties required for the Council's temporary accommodation including private rented and supported accommodation managed by other providers. Ensure homeless households are placed into the most suitable and cost effective form of temporary accommodation available to the Council in accordance with its legal duties. Carry out sign-ups for nightly paid temporary accommodation placements with the applicant and ensure that they understand all aspects, costs and responsibilities of that placement. Assist residents/customers with maintaining their accommodation. Co-ordinate voids within the council's temporary accommodation portfolio and identify and provide the most suitable nominations of homeless households to providers in accordance with the relevant service level agreement. Set up clean rent accounts, monitor payments and terminate accounts and placements promptly in relation to nightly paid temporary accommodation in accordance with the council's procedures and recorded on the relevant IT systems. Notify all other relevant Council Sections e.g. Housing Benefits and Council Tax Departments of placements into, moves within and the termination of nightly paid temporary accommodation. Communicate moves to alternative temporary accommodation with homeless households so that they understand why and when they are moving and the consequences if they are resistant or refuse to do so. Work alongside the Housing Options team in the discharging of duties owed under the Homelessness legislation. Record all placements, movements and exits from temporary accommodation on the relevant IT systems and spreadsheets. Be the initial point of contact for homeless applicants to be able to report any issues or difficulties relating to their temporary accommodation and make initial investigations and advise or refer to the appropriate person to facilitate a resolution. Identify households in temporary accommodation who require banding re-assessments on the housing register due to the length of time spent in temporary accommodation or due to a change in the circumstances in accordance with the Council's Allocations Policy and refer it to the appropriate colleague. Experience of dealing with difficult customers in a face to face setting, as well as having a sound knowledge of homelessness would be a real advantage for this post. Only applicants who feel they meet the above criteria and can start on short notice (1-2 week's maximum) need apply, as our client is keen to hire for this role as soon as possible.
Site Manager - Planned Maintenance 50-60k North West London Full-Time, permanent position We are working with a leading Social Housing Contractor to recruit an experienced Site Manager to deliver a Kitchen and Bathroom refurbishment program across North West London. This is a client facing role where you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. We are looking for candidates with proven experience of driving successful delivery through effective management whilst ensuring health and safety standards are adhered to at all times. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 60K. For your chance of securing this role please apply online now!
12/03/2026
Full time
Site Manager - Planned Maintenance 50-60k North West London Full-Time, permanent position We are working with a leading Social Housing Contractor to recruit an experienced Site Manager to deliver a Kitchen and Bathroom refurbishment program across North West London. This is a client facing role where you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. We are looking for candidates with proven experience of driving successful delivery through effective management whilst ensuring health and safety standards are adhered to at all times. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 60K. For your chance of securing this role please apply online now!
The Interim Sustainability Project Officer will lead retrofit projects within the property department of a Housing Association. This temporary role requires an individual with expertise in project management and a focus on energy efficiency improvements. Client Details This Housing Provider based in London operates within the property sector and is committed to delivering impactful projects. As a medium-sized entity, they focus on improving housing conditions and supporting sustainable initiatives. Description As the Interim Sustainability Project Officer Manage retrofit projects from inception to completion, ensuring objectives are met. Oversee project schedules, budgets, and resources effectively. Collaborate with internal teams and external stakeholders to ensure project success. Monitor compliance with relevant regulations and standards. Prepare detailed project reports and updates for senior management. Identify and mitigate risks associated with retrofit projects. Support the organisation's energy efficiency and sustainability goals. Provide technical guidance to ensure high-quality project outcomes. Profile The successful Interim Sustainability Project Officer should have: Proven experience in managing retrofit or property-related projects. Strong knowledge of energy efficiency and sustainability practices. Excellent project management and organisational skills. Ability to build effective working relationships with stakeholders. Understanding of relevant regulations and compliance requirements. Proficiency in preparing reports and managing budgets. Able to be in London every week Job Offer For the successful Interim Sustainability Project Officer, on offer is: A Competitive daily rate Opportunity to work on interim, impactful projects within the not-for-profit sector. Collaborative and professional working environment. Chance to contribute to sustainability and energy efficiency initiatives. If you are a motivated professional ready to make a difference in the property industry, apply now for the Interim Sustainability Project Officer role.
12/03/2026
Seasonal
The Interim Sustainability Project Officer will lead retrofit projects within the property department of a Housing Association. This temporary role requires an individual with expertise in project management and a focus on energy efficiency improvements. Client Details This Housing Provider based in London operates within the property sector and is committed to delivering impactful projects. As a medium-sized entity, they focus on improving housing conditions and supporting sustainable initiatives. Description As the Interim Sustainability Project Officer Manage retrofit projects from inception to completion, ensuring objectives are met. Oversee project schedules, budgets, and resources effectively. Collaborate with internal teams and external stakeholders to ensure project success. Monitor compliance with relevant regulations and standards. Prepare detailed project reports and updates for senior management. Identify and mitigate risks associated with retrofit projects. Support the organisation's energy efficiency and sustainability goals. Provide technical guidance to ensure high-quality project outcomes. Profile The successful Interim Sustainability Project Officer should have: Proven experience in managing retrofit or property-related projects. Strong knowledge of energy efficiency and sustainability practices. Excellent project management and organisational skills. Ability to build effective working relationships with stakeholders. Understanding of relevant regulations and compliance requirements. Proficiency in preparing reports and managing budgets. Able to be in London every week Job Offer For the successful Interim Sustainability Project Officer, on offer is: A Competitive daily rate Opportunity to work on interim, impactful projects within the not-for-profit sector. Collaborative and professional working environment. Chance to contribute to sustainability and energy efficiency initiatives. If you are a motivated professional ready to make a difference in the property industry, apply now for the Interim Sustainability Project Officer role.
Job Title: Resident Liaison Officer (RLO) Location: Hertfordshire, Central London, Essex & West London Salary: 35,000 - 40,000 + Company Car + Benefits About the Company Our client is a leading regeneration and refurbishment contractor delivering large-scale housing and community improvement programmes across London and the South East. Due to continued growth and a strong pipeline of secured projects, they are looking to recruit experienced Resident Liaison Officers to join their teams across Hertfordshire, Central London, Essex and West London. The Role As a Resident Liaison Officer, you will act as the key point of contact between residents, site teams and the client, ensuring clear communication and a positive customer experience throughout refurbishment and regeneration works. This is a crucial role within the project team, helping to minimise disruption and maintain strong relationships with residents. Key Responsibilities Act as the main point of contact for residents before, during and after works Build strong relationships with tenants and leaseholders Provide clear communication regarding planned works, timelines and any disruptions Arrange and attend resident meetings, drop-in sessions and home visits Support vulnerable residents and ensure individual needs are considered Handle complaints and resolve issues in a professional and timely manner Work closely with site managers and project teams to ensure smooth project delivery Maintain accurate records of resident communications and feedback Requirements 2-3 years' experience as a Resident Liaison Officer within social housing, refurbishment or regeneration projects Strong communication and interpersonal skills Experience working on planned works or regeneration schemes Ability to build trust and manage challenging situations with residents Organised with strong administrative skills Full UK driving licence What's on Offer Salary of 35,000 - 40,000 depending on experience Company car Opportunity to work with a leading regeneration contractor Long-term pipeline of secured work across London and the South East Supportive team environment with career progression opportunities
12/03/2026
Full time
Job Title: Resident Liaison Officer (RLO) Location: Hertfordshire, Central London, Essex & West London Salary: 35,000 - 40,000 + Company Car + Benefits About the Company Our client is a leading regeneration and refurbishment contractor delivering large-scale housing and community improvement programmes across London and the South East. Due to continued growth and a strong pipeline of secured projects, they are looking to recruit experienced Resident Liaison Officers to join their teams across Hertfordshire, Central London, Essex and West London. The Role As a Resident Liaison Officer, you will act as the key point of contact between residents, site teams and the client, ensuring clear communication and a positive customer experience throughout refurbishment and regeneration works. This is a crucial role within the project team, helping to minimise disruption and maintain strong relationships with residents. Key Responsibilities Act as the main point of contact for residents before, during and after works Build strong relationships with tenants and leaseholders Provide clear communication regarding planned works, timelines and any disruptions Arrange and attend resident meetings, drop-in sessions and home visits Support vulnerable residents and ensure individual needs are considered Handle complaints and resolve issues in a professional and timely manner Work closely with site managers and project teams to ensure smooth project delivery Maintain accurate records of resident communications and feedback Requirements 2-3 years' experience as a Resident Liaison Officer within social housing, refurbishment or regeneration projects Strong communication and interpersonal skills Experience working on planned works or regeneration schemes Ability to build trust and manage challenging situations with residents Organised with strong administrative skills Full UK driving licence What's on Offer Salary of 35,000 - 40,000 depending on experience Company car Opportunity to work with a leading regeneration contractor Long-term pipeline of secured work across London and the South East Supportive team environment with career progression opportunities
Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Northamptonshire office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? Basic Salary of up to 33,000 (D.O.E) Generous car Allowance Yearly bonus incentives Access to an online discounts portal, employee assistance program & much more! What are we looking for? Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. Strong communication and interpersonal skills, with a customer-first approach. Understanding of kitchen and bathroom refurbishment works Experience working in occupied social housing environments. Key Responsibilities: Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works Conduct pre-start visits to explain the scope of works and answer resident queries. Manage complaints and resolve issues sensitively and professionally Organise and attend resident meetings, open days, and progress updates. Ensure residents are aware of health and safety procedures and property access needs. Support vulnerable residents and ensure special requirements or adjustments are considered. IF THIS IS YOU, WHY NOT APPLY NOW!
12/03/2026
Full time
Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Northamptonshire office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? Basic Salary of up to 33,000 (D.O.E) Generous car Allowance Yearly bonus incentives Access to an online discounts portal, employee assistance program & much more! What are we looking for? Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. Strong communication and interpersonal skills, with a customer-first approach. Understanding of kitchen and bathroom refurbishment works Experience working in occupied social housing environments. Key Responsibilities: Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works Conduct pre-start visits to explain the scope of works and answer resident queries. Manage complaints and resolve issues sensitively and professionally Organise and attend resident meetings, open days, and progress updates. Ensure residents are aware of health and safety procedures and property access needs. Support vulnerable residents and ensure special requirements or adjustments are considered. IF THIS IS YOU, WHY NOT APPLY NOW!
