Virtual Branch Manager (Part Time 25 hours per week)
At HSS ProService, we've built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping them get the job done.
We use technology, teamwork and bold thinking to make hiring and buying better for everyone faster, simpler, and more sustainable.
The impact you'll have:
As a Virtual Branch Manager, you'll build strong, lasting connections with customers by delivering personalised, high quality customer service. Working remotely, you'll maximise opportunities with customers while building a strong rapport with local customers and businesses in need of reliable hire solutions.
A typical day:
- Independently oversee a number of HSS branches within our partnering builder's merchants, delivering expert assistance to customers for their hire needs while proactively identifying opportunities to upsell and cross sell products.
- Build and nurture strong customer relationships to ensure repeat business and long term loyalty.
- Consistently meet and exceed sales targets with a customer first approach.
What you'll bring:
- Experience of construction products and equipment or a background in a managerial or supervisory role within a similar company.
- A track record of consistently meeting and exceeding performance targets, effectively prioritising tasks, and driving solutions with a customer focused approach.
- A commitment to continuous development and expanding product knowledge.
- A dedication to providing outstanding customer service.
- Highly adaptable, self motivated, and resourceful in tackling challenges.
- Exceptional organisational skills, with an ability to balance your workload and respond to service demands efficiently.
What you'll get back:
Join a forward thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.
- Your birthday each year as annual leave to spend how you want to!
- One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community.
- Training and development - you will get the opportunity to continuously further your career and opt in to courses suited to your role.
- Wellbeing and Healthcare support - you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home.
- A culture of revolution; a chance to be a part of a pioneering change, by driving digital and technological changes to a traditional industry.
- Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
- You will get the choice of other flexible benefits that work for you through our Benefits portal - you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more.
HSS ProService is revolutionising the building services industry, offering a cutting edge online marketplace for tools, equipment and materials. Building on HSS Hire's legacy, we're blending innovation and customer driven solutions to focus on sustainability.
Our ED&I promise:
We are laying the foundation for a new era in the building services industry, creating a place where every voice helps build the future. No matter your background, if you contribution will help grow our business we want to hear from you.
We're committed to breaking down barriers and shaping a community that's as diverse as the ideas that power it. Here you belong, because a truly pioneering platform is one where everyone has the chance to contribute.
Don't feel like you tick every box?
Studies show that women are less likely to apply if they feel they don't meet 100% of a role's criteria. Diverse thinking is at the forefront of what makes us, us - so we encourage your application even if you do not tick every box, and if you have any questions, please email where one of the team will be in touch.