11 jobs found

A large facilities management company is seeking an experienced Performance Manager to support the delivery of a key client contract. This role focuses on KPI/SLA management, reporting and driving continuous improvement. You will work closely with operational teams, account management and clients. If you thrive on data, process, and performance excellence, we want to hear from you. This is the perfect opportunity for someone with a technical/engineering background who is looking to step up from a supervisor role into management. Job Title: Performance Manager Location: Oxford Street, London (5 days on-site) Package: £58,000 + £5,000 car allowance Full-time, Permanent Role Responsibilities This position will support the Account Manager, and Helpdesk in the running of a key Account, and will involve: Review the performance monitoring model for the account in relation to the running and operational of the day-to-day helpdesk/scheduling activities and interaction with the operational teams. To monitor, action, and ensure adherence to SLA/KPIs for both planned and reactive maintenance Educating, training, and supporting the account teams in the performance model and ways to improve performance / communication. Supporting the design of business processes for the scheduling of Planned and reactive tasks. Developing and issuing performance and operational reporting. Attending and contributing to internal and external performance meetings Acting as the central coordinator for business improvement with regards to schedule and KPI adherence To have a very good knowledge of CAFM systems / pay mech and performance reporting / management You Technical/Engineering background Quality orientation e.g. shows awareness of goals & standards. Follows through to ensure that quality & productivity standards are met. Action orientation Demonstrates a readiness to make decisions, take the initiative and originate action. Planning and organising Organises and schedules event's, activates and resources. Monitors timescales and plans Specialist knowledge Understands technical or professional aspects of work and continually maintains technical knowledge. Resilience Maintains effective work behaviour in the face of setbacks or pressure. Remains calm, stable and in control of themselves. Oral communication - Speaks clearly, fluently & in a compelling manner to both individuals & groups. Written communication - Writes in a clear & concise manner, using appropriate grammar, style and language for the reader. Problem solving & analysis Analyses issues & breaks them down into their component parts. Makes systematic & rational judgements based on relevant information. Flexibility Successfully adapts to changing demands and conditions. Commercial Awareness Understands and applies commercial and financial principles. Views issues in terms of costs, profits, markets and added value. Experience Extensive experience with facilities management / CAFM systems, such as Concept / Planon / Maximo Good, rounded experience of facilities management operational activities, hard services Familiarity with process improvement techniques are desirable, but not required. Advanced to expert Microsoft Excel skills are essential. A good comprehension of engineer scheduling is required. A reasonable to intermediate understanding of process management is required. A thoroughly adept communicator, with the ability to convey complex concepts in simple language. Personable and empathetic, with the ability to engage with managers at all levels within the organisation (ranging from the Business Unit Director to the engineering team). Technically minded, with the ability to recognise information technology solutions to solve operational constraints. Process oriented, with the understanding that most business problems can be analysed through understanding business process. Solutions oriented, providing explanations and proposed resolutions to problems rather than purely identifying problems. Apply Now! To apply for the position of Performance Manager, click Apply Now and send your CV to Suleiman Mushtaq. Applications are being reviewed daily, so get in early to avoid missing out.

Job Title: Performance Manager Purpose and Scope of the role The main function of the role is to support the performance of a key contract through the production of reports, management / support of KPI / SLA performance and implementation of business improvement activities to show continuous improvement. Role Responsibilities: Operational This position will support the Account Manager, and Helpdesk in the running of a key Account, and will involve: Review the performance monitoring model for the account in relation to the running and operational of the day-to-day helpdesk/scheduling activities and interaction with the operational teams. To monitor, action, and ensure adherence to SLA/KPIs for both planned and reactive maintenance Educating, training, and supporting the account teams in the performance model and ways to improve performance / communication. Supporting the design of business processes for the scheduling of Planned and reactive tasks. Developing and issuing performance and operational reporting. Attending and contributing to internal and external performance meetings Acting as the central coordinator for business improvement with regards to schedule and KPI adherence To have a very good knowledge of CAFM systems / pay mech and performance reporting / management CORE COMPETENCIES (Experience, Knowledge, Communications and Working Relationships) Extensive experience with facilities management / CAFM systems, such as Concept / Planon / Maximo Good, rounded experience of facilities management operational activities, hard services Familiarity with process improvement techniques are desirable, but not required. Good communicator at all levels Good problem-solving ability Knowledge Advanced to expert Microsoft Excel skills are essential. A good comprehension of engineer scheduling is required. A reasonable to intermediate understanding of process management is required. A thoroughly adept communicator, with the ability to convey complex concepts in simple language. Personable and empathetic, with the ability to engage with managers at all levels within the organisation (ranging from the Business Unit Director to the engineering team). Technically minded, with the ability to recognise information technology solutions to solve operational constraints. Process oriented, with the understanding that most business problems can be analysed through understanding business process. Solutions oriented, providing explanations and proposed resolutions to problems rather than purely identifying problems.

Are you an experienced Facilities Co-Ordinator with a passion for safety, service, and operational excellence? We re seeking a proactive individual to support the day-to-day coordination of facilities and health & safety operations across multiple sites. This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys balancing structured audits with hands-on coordination, and takes pride in delivering excellent service across facilities, compliance, and contractor management. To be considered for the role, you ll require the following essentials: Strong knowledge of Health & Safety and Environmental legislation NEBOSH or IOSH certification (preferred) Background in Facilities Management, ideally with stakeholder engagement across multiple departments Excellent organisation and record-keeping skills with attention to detail Proactive and flexible attitude with the ability to work independently and as part of a team Confident communicator with strong interpersonal skills and a solutions-focused mindset Within this position, you ll also be: Conduct daily audits across Facilities Management and Health & Safety functions Manage internal helpdesk and booking systems, ensuring task requests are actioned and completed on time Oversee and process contractor work permits, ensuring full compliance with safety standards Monitor and update statutory compliance documentation and internal H&S records across all sites Maintain up-to-date knowledge of legislation and provide accurate, timely support to colleagues and stakeholders Provide ongoing status updates and administrative support to senior management Contribute to the planning and delivery of facilities strategies including mechanical & electrical, building maintenance, cleaning, and security services Whats in it for you? Monday to Friday 37 hours per week early finish Friday 25 days holiday plus bank holidays Annual bonus opportunities Generous pension scheme Death in service benefit and optional private health cover Access to on-site bistro and coffee bar Gold standard Investors in People employer recognition Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)

Job Title: Facilities Coordinator Contract Type: Temporary Start Date: August 11, 2025 End Date: January 16, 2026 Working Pattern: Full Time Parking: Available nearby (13-minute walk from the office) Join Our Team as a Facilities Coordinator! Are you ready to take your career to the next level in the dynamic world of Facilities Management? Our client, a prominent player in the Property industry, is seeking a dedicated Facilities Coordinator to support their Management Teams across the Northwest Property Services (NWPS). This is a fantastic opportunity to showcase your skills and grow within a vibrant team! What You'll Do: As a Facilities Coordinator, you'll play a pivotal role in ensuring smooth operations within the CAFM system and delivering exceptional administrative support. Your key responsibilities will include: Operating the CAFM system to manage reactive and planned events. Keeping clients updated and maintaining a comprehensive audit trail from event receipt to closure. Ensuring compliance with statutory and PPM requirements, uploading data for audit review. Managing tenant damage processes and maintaining accurate records. analysing data to meet management and client needs and producing biweekly reports. Adhering to health and safety regulations while monitoring incidents appropriately. Providing clerical support, including word processing, filing, and general office duties. What We're Looking For: To thrive in this role, you should have: A solid understanding of helpdesk functions with a proactive approach. Excellent communication skills and a friendly telephone manner. Familiarity with databases and word processing. A flexible mindset and the ability to manage time effectively. A willingness to build knowledge of contract service standards and compliance. Why You'll Love Working Here: Supportive Environment: Join a team that values collaboration and teamwork. Career Development: Take an active role in your personal development and growth. Health & Safety Focused: Work in compliance with all current health and safety legislation. Central Location: Enjoy the convenience of nearby parking and easy access to the office. Join us in making a difference in Facilities Management! Your next adventure awaits! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Team Co-ordinator Due to my clients continued growth and success, they are looking for an enthusiastic, hardworking individual to join a friendly and busy team. Working as part of the Aftercare and Maintenance team you will be responsible for taking phone calls from occupiers and customers and booking in appointments. You will be well organised and have a keen eye for detail. Excellent communication skills are essential as the role will involve communicating with occupiers, homeowners and clients. Ideally you will be customer focused preferably with a mechanical and electrical based customer service / maintenance helpdesk background. Basic responsibilities, tasks and duties will include: * Receiving and making call to occupiers, homeowners, clients and engineers * Arranging and allocating services, small works, PPM and reactive appointments * Using a CAFM system to assign engineers, issue quotes, raise purchase orders and invoices * Consistent delivery of SLA’s and KPI’s * Carrying out other administration duties Knowledge and Skills required: * Must be IT literate and able to use Microsoft packages to a good standard * Must have an excellent telephone manner * Be able to communicate clearly and effectively at all levels, both written and verbally within the business and externally, * Be able to work on own initiative and as part of a team, * Be able to work effectively and accurately, * Be able to work to deadlines and prioritise work load, * Be positive, enthusiastic and approachable. Full training will be given on our CAFM system.. Salary – Dependant on experience Hours of work are 08.00 – 17.00 Monday – Thursday and 08.00 – 16.00 on Friday’s

Team Co-ordinator Due to my clients continued growth and success, they are looking for an enthusiastic, hardworking individual to join a friendly and busy team. Working as part of the Aftercare and Maintenance team you will be responsible for taking phone calls from occupiers and customers and booking in appointments. You will be well organised and have a keen eye for detail. Excellent communication skills are essential as the role will involve communicating with occupiers, homeowners and clients. Ideally you will be customer focused preferably with a mechanical and electrical based customer service / maintenance helpdesk background. Basic responsibilities, tasks and duties will include: * Receiving and making call to occupiers, homeowners, clients and engineers * Arranging and allocating services, small works, PPM and reactive appointments * Using a CAFM system to assign engineers, issue quotes, raise purchase orders and invoices * Consistent delivery of SLA’s and KPI’s * Carrying out other administration duties Knowledge and Skills required: * Must be IT literate and able to use Microsoft packages to a good standard * Must have an excellent telephone manner * Be able to communicate clearly and effectively at all levels, both written and verbally within the business and externally, * Be able to work on own initiative and as part of a team, * Be able to work effectively and accurately, * Be able to work to deadlines and prioritise work load, * Be positive, enthusiastic and approachable. Full training will be given on our CAFM system.. Salary – Dependant on experience Hours of work are 08.00 – 17.00 Monday – Thursday and 08.00 – 16.00 on Friday’s

A new position is available for helpdesk coordinator to join an established construction business based in the Sheffield area. The primary responsibilities of the role will be manage and action maintenance and defect queries on properties already handed over to customers. This is an office based role (with some flexibility) where you will manage the process via incoming telephone calls, and then action / contact the appropriate tradesperson to carrying the required works, as well as carrying any associated administration for said queries. Therefore, to be considered for this role you should fit the following criteria; * Have operated within a similar customer service, helpdesk, call response type role previously. * Be comfortable on the phone. * Be able to operate logically and accurately within a fast-paced role. * Have the ability to deal with complaints in courteous and professional manner when required. * Have all-round strong communication skills. * Hold strong IT capability. If you would like to be considered for the position, please send an up-to-date CV detailing your career history to date and I will be in touch to discuss the opportunity further

A new position is available for customer care coordinator to join an established construction business based in the Sheffield area. The primary responsibilities of the role will be manage and action maintenance and defect queries on properties already handed over to customers. This is an office based role (with some flexibility) where you will manage the process via incoming telephone calls, and then action / contact the appropriate tradesperson to carrying the required works, as well as carrying any associated administration for said queries. Therefore, to be considered for this role you should fit the following criteria; * Have operated within a similar customer service, helpdesk, call response type role previously. * Be comfortable on the phone. * Be able to operate logically and accurately within a fast-paced role. * Have the ability to deal with complaints in courteous and professional manner when required. * Have all-round strong communication skills. * Hold strong IT capability. If you would like to be considered for the position, please send an up-to-date CV detailing your career history to date and I will be in touch to discuss the opportunity further

A new position is available for helpdesk coordinator to join an established construction business based in the Sheffield area. The primary responsibilities of the role will be manage and action maintenance and defect queries on properties already handed over to customers. This is an office based role (with some flexibility) where you will manage the process via incoming telephone calls, and then action / contact the appropriate tradesperson to carrying the required works, as well as carrying any associated administration for said queries. Therefore, to be considered for this role you should fit the following criteria; * Have operated within a similar customer service, helpdesk, call response type role previously. * Be comfortable on the phone. * Be able to operate logically and accurately within a fast-paced role. * Have the ability to deal with complaints in courteous and professional manner when required. * Have all-round strong communication skills. * Hold strong IT capability. If you would like to be considered for the position, please send an up-to-date CV detailing your career history to date and I will be in touch to discuss the opportunity further

A new position is available for customer care coordinator to join an established construction business based in the Sheffield area. The primary responsibilities of the role will be manage and action maintenance and defect queries on properties already handed over to customers. This is an office based role (with some flexibility) where you will manage the process via incoming telephone calls, and then action / contact the appropriate tradesperson to carrying the required works, as well as carrying any associated administration for said queries. Therefore, to be considered for this role you should fit the following criteria; * Have operated within a similar customer service, helpdesk, call response type role previously. * Be comfortable on the phone. * Be able to operate logically and accurately within a fast-paced role. * Have the ability to deal with complaints in courteous and professional manner when required. * Have all-round strong communication skills. * Hold strong IT capability. If you would like to be considered for the position, please send an up-to-date CV detailing your career history to date and I will be in touch to discuss the opportunity further

Amey We believe that we are what we do. It's more than just wanting to do better. At Amey we're proud to be the better Oversee the effective, compliant and timely delivery of maintenance and response works in accordance with statutory legislation and MoD Mandatory requirements, complying with all Health and Safety and Environmental standards and policies. Monitor Supply Chain work teams to ensure suitably qualified and experienced operatives are directed to relevant tasks and ensure that all operatives have appropriate vehicles, equipment and skills to perform relevant tasks. Monitor Supply Chain service delivery, value for money, quality and safe working to ensure all performance indicators are consistently achieved. Review Risk Assessments and Method Statements to ensure they are to an acceptable standard and, where required, act as Method Statement Coordinator to ensure a consistent approach at site.Ensure, as far as reasonably practical, that all persons on site observe the requirements of JSP 375, work closely with the Mobile Authorised Persons team to ensure compliance and, where required, deliver the requirements for Working at Height and/or Confined Spaces appointments. Ensure compliance with the Asbestos register and management plan and, where required, take on the duties of Asbestos Responsible Person. Ensure compliance with the Legionella management plan and, where required, take on the duties of Legionella Responsible Person.People Responsibilities Support management in providing optimal solutions to customer requirements including acting as a single point of contact (SPOC) to resolve end user issues. Understand operational priorities of the HoE, develop and maintain close working and effective relationships with Defence Infrastructure Organisation (DIO) and end users to pro-actively support estate activities and provide professional and technical advice as required. Support end users in the development of new work requirements including the provision of formal Additional Works project submissions. Assist in the resolution of complaints in a timely and satisfactory manner. Support the Helpdesk in responding to requests for professional and technical advice. Provide sufficient and timely supervision, assessment and coaching to ensure teams are performing to agreed service levels, ensuring effectiveness and value for money. Coordinate the day to day activities of the site team, monitor the safe working of Skilled Persons, and ensure all operatives follow the requirements for JSP 375. Pro-actively support a safety culture in which teams and individuals are responsible and accountable for their actions and perform at their best, improve performance and realise their full potential. Essential Demonstrable experience of managing and supervising staff in Construction, Property Maintenance or related field including: Management of the operational delivery of Estate Management tasks Leading an operational team to achieve KPIs Planning, directing and controlling activities Management of Safe Systems of WorkExperience of supervising site operations, including: Planning, directing and controlling activities Agreeing scope and priorities of work Proactive performance management Ability to solve problems and make decisions Essential HNC, or equivalent, level qualification in a Building/Civil Engineering or Electrical/ Mechanical Engineering or a related discipline or equivalent experience Management level qualification in H&S and Environment (e.g. SMSTS) Continuing Professional Development Developed IT skills (e.g. Excel, Word etc.) None Personal Profile: Behavioural competencies Developed communication skills are required to influence internally and externally across the business. Lead by example across the Amey contract and by achieving objectives and consistently demonstrating the Company values. Build strong relationships with local MoD personnel and the end user to ensure excellent delivery of the Amey contract. Build and maintain effective collaborative relationships, within the Amey contract seeking to achieve benefits of Maintains high standards for quality and achievement in a changing environment and maintains focus to deliver results. Plan resources effectively and monitor against clear objectives, ensuring milestones and targets are met. Through the use of available technology produce and analyse data, maintain accurate records and identify problems within area of remit. Manage cost and value for money utilising technical knowledge and experiential experience. Takes responsibility for the implementation of Health & Safety processesDemonstrate a sound understanding of Construction & Property Maintenance processes and maintain focus on site compliance to deliver results