customer service advisor

Part-Time Customer Service Advisor (Inbound Calls)

£13,104 Pro Rata Hybrid Working Temp-to-Perm Opportunity

We are seeking two highly empathetic and customer-focused individuals to join our team as Part-Time Customer Service Advisors. This role is a vital contact point for residents, focusing on handling inbound calls with excellent soft skills.

This is a temporary position (minimum 3 months) with a high probability of conversion to permanent status as we expand our contracts.

KEY ROLE DETAILS

PositionPart-Time Customer Service Advisor (Inbound)

Salary (Pro Rata) £13,104 per annum (based on full-time equivalent of £26,208)

Hourly Rate Approximately £12.59 per hour

Hours 20 hours per week (Part-Time)

Location Hybrid Working (Primarily work from home)

Training Location Must commute to the Knowsley office (Liverpool area) for essential face-to-face training.

THE SHIFT PATTERN

• Scheduling: Work is scheduled between 8:00 am and 8:00 pm, Monday to Sunday.

• Rota: Shifts are managed via a consistent 6-week rolling rota you will know your schedule in advance.

• Focus: Shifts are designed to cover business peak hours (e.g., 8-12, 1-5, or 4-8), avoiding excessive downtime.

• Overtime: Opportunities for overtime are generally available, particularly during the busy winter season.

YOUR MISSION: SOFT SKILLS & SERVICE

We are looking for individuals whose soft skills are exceptional. Your background in maintenance is not essential; strong customer service is the priority.

• Inbound Call Handling: Professionally answer a high volume of inbound service calls, primarily related to repairs and maintenance.

• First Contact Resolution: Use excellent communication and empathy to diagnose customer issues and provide clear, reassuring guidance.

• System Integrity: Log call details accurately using internal systems (training provided).

• Team Support: Work closely with the maintenance team and management to ensure issues are resolved effectively.

MANDATORY REQUIREMENTS

1. Customer Service: Proven experience in a customer service role, handling inbound calls and demonstrating strong soft skills.

2. Remote Work: Clear understanding and proven ability to successfully work from home (face-to-face retail experience may not translate effectively).

3. Location: Must reside in the North West and be within commuting distance of the Knowsley (Liverpool) office for mandatory face-to-face training. (Candidates further south may be able to train in the Havant office).

4. IT/Admin: Proficient in standard computer applications.

If you are looking for a secure, part-time, remote role with clear career progression, apply now!