Operations Manager - FM

Department: Facilities Management
Reports to: Managing Director
Start Date: January (interviews available immediately)
Salary: c. £65,000 + package (with significant growth & development opportunity)

Our client is seeking an experienced FM Operations Manager to take full ownership of their hard-services led FM division, currently turning over c. £1.5m with ambitious plans for expansion over the next three years. The successful individual will play a key role in driving growth, strengthening operational delivery, and developing new and existing client relationships.

• Full accountability for FM service delivery, including health & safety, operational performance, and commercial outcomes.

• Ensure all services meet or exceed KPIs, SLAs, and compliance standards.

• Oversee and refine internal FM processes, procedures, and best-practice frameworks.

• Lead the growth of the FM division through enhanced performance, increased client value, and acquisition of new clients.

• Leverage your own network of industry relationships to open doors, win work, and expand the client base.

• Manage and deliver all business development activity, including PQQs and bid submissions.

• Act as the key point of contact for all FM clients, ensuring strong, trusted, long-term relationships.

• Regularly engage with clients to understand needs, identify improvements, and embed innovation within service delivery.

• Manage operational, commercial, helpdesk, and engineering teams.

• Hold weekly team meetings, monthly one-to-ones, and performance reviews.

• Provide coaching, leadership and structure to ensure the team operate efficiently and achieve all deadlines and targets.

• Work closely with the supply chain, negotiating rates and managing performance to ensure value and reliability.

The ideal candidate will be:

• Energetic, self-driven, and ambitious, with a desire to help grow a developing FM business.

• Experienced within hard FM services, ideally from a contractor background.

• Commercially strong, with the ability to deliver good margins while maintaining high service quality.

• Able to bring existing relationships and demonstrate a successful track record in work winning.

• An excellent communicator with proven client-facing experience.

• Skilled in managing KPIs, SLAs, and CAFM systems.

• Knowledgeable in Health & Safety legislation and best practice.

• Experienced in leading, coaching, and developing operational teams, including engineers.