Church Street Surgery Site Manager

Church Street Surgery is part of the Wyre Forest Health Partnership (WFHP) is a large GP Partnership serving the Wyre Forest area. The Partnership has 5 practices in Kidderminster and the local area and serves 73,000 patients.

The Partnership is part of a large GP partnership that includes five practices in Kidderminster and the local area, serving 73,000 patients.

Working closely with the GP Site Lead and reporting to the Partnership Operations Director, the Site Manager will ensure the smooth running of the surgery, providing excellent patient care and maintaining a happy and committed team. Being personable, highly organised and resourceful, the post holder will provide leadership and management to enable the site to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.

Note: Applicants must have the right to work in the UK. We are not able to offer visa sponsorship for this role.

Main duties of the job

Staff & Leadership: Manage administrative staff, support non clinical management of clinical staff, lead appraisals, training, performance management, and recruitment. Oversee inductions, sickness monitoring, mandatory training compliance, and maintain a positive team culture.

Finance & Resources: Oversee private income processes, authorise staffing changes and expenses, work within budget, and ensure efficient stock and procurement use. Submit accurate HR/finance documentation in a timely manner.

Patient Services: Ensure sufficient appointment capacity and smooth day to day service delivery. Manage rotas and reception teams, handle complaints, support patient engagement, lead improvement initiatives, and ensure participation in health campaigns.

Quality & Compliance: Review site performance with the Site Lead, provide required data, support audits and quality processes, meet CQC obligations, monitor systems and workload, and elevate unresolved service issues.

General: Act as a positive WFHP ambassador, collaborate across sites, support operational objectives, and attend required meetings.

About us

Church Street Surgery is a GP Practice situated in the centre of Kidderminster, with a patient list size of 13,500 patients. Church Street Surgery has 5 GP Partners, 4 Salaried GP's, 3 ANP's and 5 Practice Nurses.

Wyre Forest Health Partnership: One successful and ambitious health partnership working at scale together to provide sustainable, high quality, innovative patient care, delivered by a skilled, valued and respected team

WFHP has been operating since December 2014 as a single Partnership, operating out of 5 surgeries. We operate at scale and are at the forefront of primary care delivery in how we organise ourselves, having management and leverage for a large number of primary care employees (300 employees, including 50 GP's). We also look after c 73,000 patients. We have a very strong quality improvement ethic, and are always looking to improve.

WFHP is working towards the NHS goals to reach net zero greenhouse gas emissions as soon as possible. We actively encourage new staff to take an interest in this and build sustainable practice into their roles.

Job responsibilities

• Manage all administrative staff and support the non clinical aspects of clinical staff.
• Lead staff appraisals, performance management, training, and conflict resolution.
• Oversee recruitment, induction, sickness monitoring, and mandatory training compliance.
• Hold regular staff meetings and promote a positive, collaborative site culture.

Job description Job responsibilities

Personnel & Leadership

• Manage all administrative staff and support the non clinical aspects of clinical staff.
• Lead staff appraisals, performance management, training, and conflict resolution.
• Oversee recruitment, induction, sickness monitoring, and mandatory training compliance.
• Hold regular staff meetings and promote a positive, collaborative site culture.

Finance & Resource Management

• Oversee private income recording, invoicing, and payment reconciliation.
• Authorise and report overtime, sickness, expenses, and staffing changes to payroll.
• Work within the site budget, ensuring efficient use of stock and procurement.
• Submit authorised invoices and ensure timely HR/finance documentation.

Patient Services

• Ensure adequate appointment capacity and smooth operation of on site services.
• Manage rotas, reception, and support teams to maintain strong patient care standards.
• Act as first point of contact for complaints and lead continuous improvement.
• Support patient engagement groups, health campaigns, and promotion of new services.
• Maintain business continuity plans and positive relationships with partner organisations.

Quality, Data & Compliance

• Regularly review site performance with the Site Lead and drive improvement.
• Provide required data to the Central Team and participate in audits, SEAs, and quality processes.
• Ensure CQC responsibilities are completed and evidenced.
• Monitor workload, system performance, and adherence to policies.
• Escalate unresolved service concerns and support research activity where applicable.

General

• Represent WFHP positively and collaborate across sites.
• Provide day to day leadership in delivering operational objectives.
• Attend required meetings and maintain full awareness of site activities.

Person Specification Qualifications

• Educated to A Level (or equivalent)
• Management & leadership development or training (or equivalent experience)

Experience

• Experience managing employees and workforce planning
• Previous experience/equivalent in Primary Care, GP practice or Healthcare role.
• Experience of working with internal and external stakeholders.

Skills

• Strong influencing and relationship-building abilities.
• Able to meet tight deadlines with high accuracy and attention to detail.
• Excellent verbal communication skills across all organisational levels.
• High quality written communication with strong grammar and presentation.
• Effective analytical and problem solving skills.

Right to work in the UK

• Applicants must have right to work in the UK (We are not able to offer Visa Sponsorship for this role)
• Committed to delivering excellent service.
• Strong organisational skills with the ability to plan for self and others.
• Collaborative, respectful, and supportive team member.
• Resilient under pressure and self motivated.
• Energetic and committed to personal and professional development.
• Willing to work flexibly in terms of hours and location.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.