Product Support Specialist

Job Title: Product Support Specialist

Based: Hatfield, Hertfordshire

Salary: £32k - £35k pa

Hours of work: Hours are 8.00am to 16:30pm Mon - Fri

We re looking for a Product Support Specialist to manage technical support internally and externally. This role is ideal for someone with experience in the construction, plumbing, or heating industry who thrives in a fast-paced environment.

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As a Product Support Specialist, you will be responsible for providing technical support and assistance both internally and externally, assisting the internal sales and specification team with product support. You will also be responsible for estimation support, creating accurate quotations to minimise the risk of revisions. The ideal candidate will have had some experience in the construction/plumbing and heating industry who can provide extensive knowledge of the products we are offering.

Expectations will be to represent the business to a high standard across various levels, across all departments. Duties will include:

• Manage all product support requirements internally/externally
• Support sales & specification teams with product support
• Keep up to date with industry and product standards & compliance incorporating them into company requirements
• Capture product feedback for continuous improvement
• Provide Estimating support, creating accurate quotations, keeping the need for revisions to a minimum
• Collaborate with the Innovation department on new concepts
• Oversee faulty product issues / returns validation

Skills and Qualifications:

• Experience in product development
• Experience as a Product Support Specialist
• Proactive, punctual, and positive
• Ability to work well in a team environment
• Strong organisational skills
• Commercial awareness/data analysis
• Excellent communication skills
• Computer literate, with MS Office

What Benefits are offered?

• 25 Days Annual leave per annum
• Free Parking
• Workplace Pension
• Laptop

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.

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