3 jobs found

Job Overview Nuco Solutions is recruiting on behalf of a London-based Housing Association for an experienced leader to manage their responsive repairs service across London. In this senior role, you will ensure homes remain safe and well maintained while delivering a high standard of service to residents. Reporting to the Assistant Director of Repairs, you will lead on repairs performance, budgets, contractor management, and compliance. Key Responsibilities Manage a 4m annual responsive repairs budget and monitor expenditure Ensure value for money and cost-effective service delivery Work with contractors to maintain high service and quality standards Support service charge setting and key commercial decisions Lead the responsive repairs service across London Ensure KPIs, performance targets, and tenant satisfaction levels are achieved Drive service improvements and operational efficiency Ensure emergency and out-of-hours repairs cover is in place Respond to Environmental Health notices and manage operational risks Manage relationships with contractors and suppliers Ensure contractors meet performance, safety, and quality standards Identify opportunities to improve contracts and service delivery Oversee complaints handling and act as escalation point for complex cases Manage high-profile complaints and regulatory escalations Use customer feedback and data insights to improve service delivery Ensure Health & Safety standards and social housing regulations are met Manage risks relating to the Housing Ombudsman and Environmental Health Lead, develop, and support an operational repairs team Promote a customer-focused and performance-driven culture Provide updates and performance reports to senior leadership Requirements Senior leadership experience in housing or property repairs Strong commercial and contractor management experience Experience managing multi-million-pound budgets Health & Safety qualification (IOSH, NEBOSH, or equivalent) Good understanding of social housing regulation Experience handling complex complaints and escalations Ability to use data and systems to drive performance Desirable CIH Level 5 qualification (or willingness to work towards) Experience working in a regulated housing environment Experience supporting organisational change or transformation

Job Opportunity: Regional Operations Manager (Social Housing) Location: West London Salary: 81,000 per annum Contract Type: Full-Time, Permanent The Role We are seeking a seasoned Regional Operations Manager to lead and be accountable for the delivery of a high-quality responsive repairs service across our West London housing portfolio. Managing an annual budget of 4 million , you will oversee the strategic and operational performance of the repairs department, ensuring that we not only meet but exceed the expectations of our residents. You will be the driving force behind a customer-focused culture, focusing on expert contract management, rigorous cost control, and the seamless integration of services within a large-scale housing group. Key Responsibilities Operational Excellence: Lead the delivery of responsive repairs within the West London geographic area, ensuring all operational KPI's and Tenant Satisfaction Measures (TSMs) are met. Financial Oversight: Full accountability for the 4m annual budget, working closely with Finance Business Partners on forecasting, reconciliation, and value-for-money initiatives. Leadership: Manage and mentor a high-performing team, fostering a culture of learning, excellence, and safety. Contract Management: Oversee the performance of partners, consultants, and contractors. You will lead the client function, strengthening partnering relationships to ensure effective service delivery. Compliance & Safety: Ensure total compliance with all safety and property legislation, including Health & Safety, the Regulator of Social Housing, and Housing Ombudsman requirements. Escalation & Resolution: Act as the senior escalation point for complex complaints and Environmental Health Notices, ensuring swift and empathetic resolution. Strategic Growth: Lead on departmental work plans, service reviews, and corporate strategies, producing detailed performance reports for the Senior Leadership Team (SLT). Stakeholder Engagement: Build and maintain influential relationships with Local Authorities, MPs, resident panels, and emergency services. Knowledge, Skills & Experience Social Housing Expertise: Significant leadership experience within the social housing sector is essential, specifically in responsive repairs and property services. Commercial Acumen: Extensive experience managing third-party contractors and a proven track record of handling multi-million-pound budgets. Technical Safety: Must hold a relevant H&S qualification ( IOSH 5-day or NEBOSH Construction Certificate ) with a deep understanding of current property legislation. Professional Qualification: Ideally hold, or be willing to work towards, an Ofqual-recognised Level 5 qualification in Housing Management (CIH) . Data Driven: IT literate with specific experience in repairs management systems, diary planning for large workforces, and using data to drive decision-making. Problem Solver: Proven ability to diagnose complex operational issues and implement innovative, effective solutions. Requirements: This role requires a satisfactory Basic DBS check (funded by the employer) and the flexibility to participate in an out-of-hours escalation rota. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Disrepair Surveyor, London, 6-month contract, £350-400 p/day Inside IR35 DOE Your new company A leading housing provider is seeking a Disrepair Surveyor to manage complex disrepair cases and ensure compliance with Awaab's Law. You'll oversee contractor performance, and act as the key liaison for disrepair queries, ensuring emergency hazards are resolved within the relevant SLA hours. Your new role Manage disrepair claims and ensure compliance with legal protocols Supervise and support a small team of officers Liaise with contractors, internal teams, and customers to resolve issues Monitor KPIs, contractor performance, and value-for-money checks Ensure adherence to Health & Safety and Ombudsman complaint standards Drive continuous improvement and customer satisfaction What you'll need to succeed Strong knowledge of Disrepair Protocol and housing legislation Experience in property maintenance and managing legal disrepair claims Excellent communication, negotiation, and customer service skills Ability to work to strict deadlines and manage competing priorities IT proficiency (Word, Excel, Outlook) Flexible approach, including occasional evening meetings What you'll get in return Flexible working options available. Long term contract opportunity What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #