Home-based with attendance at our Central London office as required (about 2 days/month) Permanent, Full-time (35 hours per week) Are you looking for an employer that understands the importance of balancing work and life and offers flexibility by allowing you to work from home? Would you love to work for a company where 95.2% of staff recently stated in an anonymous survey that they would recommend us as an employer? Are you enthusiastic about using your skills to help people keep their homes whilst maximising both CDS s and residents income? About CDS CDS exists to provide, support and promote co-operative and community-led housing so that more people can live and work in co-operative ways. We are the country s largest provider of governance, financial and housing management support to small housing co-operatives, we are small social landlord in our own right and we are innovating new routes to grow community-led housing in England. Our work is values-led, people-focused and grounded in accountability. The opportunity You will play a key role in delivering a superior responsive repairs service, logging and progressing repairs, coordinating with contractors and keeping customers well informed. You will act quickly on safety concerns, support prompt void turnaround and ensure all actions are accurately recorded. About you You re calm under pressure, organised and resilient, with a strong customer-service mindset. You communicate clearly, follow detailed processes accurately and enjoy solving problems. You ll bring excellent communication skills, strong attention to detail and confidence working with IT systems. Whilst you will have experience in repairs, construction, housing or a customer-facing property-related role, we re equally interested in your approach, values and enthusiasm and willingness/ability to learn. Our values We recruit and develop people who live our values every day: Unity, Trust, Intention, Impact, Collaboration, Communication and Kindness. If these reflect how you work, we d love to hear from you. Working here We offer genuine flexibility (hybrid working with access to our SE1 office), a supportive culture and opportunities to learn and develop alongside a competitive benefits package. Inclusion We are working to be an anti-racist, inclusive organisation and we welcome applications from people of all backgrounds. We value challenge, learning and different perspectives in all our work. Please review the role profile and competence standard for this role and use them to form your answers on the application questions. Whilst we recognise AI can be a useful tool in refining application responses, we are interested in hearing your authentic voice, thinking and writing style. Closing date: Monday, Friday, 13th April 2026 at 8am Interviews: Monday, 20th April 2026 (in person at our Central London offices)
01/04/2026
Full time
Home-based with attendance at our Central London office as required (about 2 days/month) Permanent, Full-time (35 hours per week) Are you looking for an employer that understands the importance of balancing work and life and offers flexibility by allowing you to work from home? Would you love to work for a company where 95.2% of staff recently stated in an anonymous survey that they would recommend us as an employer? Are you enthusiastic about using your skills to help people keep their homes whilst maximising both CDS s and residents income? About CDS CDS exists to provide, support and promote co-operative and community-led housing so that more people can live and work in co-operative ways. We are the country s largest provider of governance, financial and housing management support to small housing co-operatives, we are small social landlord in our own right and we are innovating new routes to grow community-led housing in England. Our work is values-led, people-focused and grounded in accountability. The opportunity You will play a key role in delivering a superior responsive repairs service, logging and progressing repairs, coordinating with contractors and keeping customers well informed. You will act quickly on safety concerns, support prompt void turnaround and ensure all actions are accurately recorded. About you You re calm under pressure, organised and resilient, with a strong customer-service mindset. You communicate clearly, follow detailed processes accurately and enjoy solving problems. You ll bring excellent communication skills, strong attention to detail and confidence working with IT systems. Whilst you will have experience in repairs, construction, housing or a customer-facing property-related role, we re equally interested in your approach, values and enthusiasm and willingness/ability to learn. Our values We recruit and develop people who live our values every day: Unity, Trust, Intention, Impact, Collaboration, Communication and Kindness. If these reflect how you work, we d love to hear from you. Working here We offer genuine flexibility (hybrid working with access to our SE1 office), a supportive culture and opportunities to learn and develop alongside a competitive benefits package. Inclusion We are working to be an anti-racist, inclusive organisation and we welcome applications from people of all backgrounds. We value challenge, learning and different perspectives in all our work. Please review the role profile and competence standard for this role and use them to form your answers on the application questions. Whilst we recognise AI can be a useful tool in refining application responses, we are interested in hearing your authentic voice, thinking and writing style. Closing date: Monday, Friday, 13th April 2026 at 8am Interviews: Monday, 20th April 2026 (in person at our Central London offices)
About the Role: As a CBRE Health, Safety and Environment Director, you will be responsible for the oversight of the department responsible for creating and implementing health, safety, and environmental programs for clients. This job is part of the Environment Health and Safety function. They are responsible for organizational programs and procedures to safeguard employees and surrounding communities. What You'll Do: Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Approve all playbook, and procedure changes. Ensure Health, Safety, and Environmental initiatives drive program consistency and efficiency. Review operational and safety risks. Execute all strategic risk management strategies to avoid potential incidents. Point of contact for government agencies, professional health, safety, and environmental organizations, community advisory boards, company health, safety, and environmental officers, and all internal safety efforts. Provide information to senior management about health, safety, and environmental issues, compliance, trends, performance, and concerns. Ensure all regulatory compliance needs are being met across all accounts. Apply a robust knowledge of multiple disciplines, the business, and key drivers that impact departmental and cross-functional performance. Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to act while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal. Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department. Significantly improves and changes existing methods, processes, and standards within job discipline. What You'll Need: Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred. Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems. Leadership skills to set, manage, and achieve targets with a direct impact on multiple departments results within a function. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Expert organizational skills and an advanced inquisitive mindset. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
01/04/2026
Full time
About the Role: As a CBRE Health, Safety and Environment Director, you will be responsible for the oversight of the department responsible for creating and implementing health, safety, and environmental programs for clients. This job is part of the Environment Health and Safety function. They are responsible for organizational programs and procedures to safeguard employees and surrounding communities. What You'll Do: Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Approve all playbook, and procedure changes. Ensure Health, Safety, and Environmental initiatives drive program consistency and efficiency. Review operational and safety risks. Execute all strategic risk management strategies to avoid potential incidents. Point of contact for government agencies, professional health, safety, and environmental organizations, community advisory boards, company health, safety, and environmental officers, and all internal safety efforts. Provide information to senior management about health, safety, and environmental issues, compliance, trends, performance, and concerns. Ensure all regulatory compliance needs are being met across all accounts. Apply a robust knowledge of multiple disciplines, the business, and key drivers that impact departmental and cross-functional performance. Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to act while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal. Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department. Significantly improves and changes existing methods, processes, and standards within job discipline. What You'll Need: Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred. Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems. Leadership skills to set, manage, and achieve targets with a direct impact on multiple departments results within a function. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Expert organizational skills and an advanced inquisitive mindset. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Customer Care Advisor / Administrator Location: Norfolk Full Time Permanent Our client is a well-established regional house builder with an excellent reputation for delivering high-quality homes across Norfolk. Due to continued growth, they are looking to recruit a proactive and organised Customer Care Advisor / Administrator to join their busy and friendly team. This is an excellent opportunity for someone with strong administrative skills and a customer-focused mindset, ideally with experience or knowledge of house building or construction. The Role As Customer Care Advisor / Administrator, you will act as a key point of contact for homeowners, ensuring all post-completion queries and maintenance issues are handled efficiently and professionally. Your responsibilities will include: Managing customer enquiries via phone and email Logging and coordinating remedial works with site teams and subcontractors Scheduling appointments and tracking progress of outstanding issues Maintaining accurate records and updating internal systems Liaising with construction teams to ensure timely resolution of defects Supporting the wider customer care and technical teams with administrative duties About You The ideal candidate will: Have previous experience in a customer service and/or administrative role Possess knowledge of construction or house building (highly desirable) Be highly organised with strong attention to detail Have excellent communication skills, both written and verbal Be confident liaising with customers, contractors and internal departments Be proficient in Microsoft Office and comfortable using internal systems Be able to prioritise workload in a fast-paced environment What s on Offer Competitive salary (dependent on experience) Opportunity to work with a respected regional developer Supportive and collaborative team environment Career development opportunities within a growing business If you are customer-focused, organised, and have a good understanding of the house building process, this could be an excellent opportunity to join a reputable and expanding company.
01/04/2026
Full time
Customer Care Advisor / Administrator Location: Norfolk Full Time Permanent Our client is a well-established regional house builder with an excellent reputation for delivering high-quality homes across Norfolk. Due to continued growth, they are looking to recruit a proactive and organised Customer Care Advisor / Administrator to join their busy and friendly team. This is an excellent opportunity for someone with strong administrative skills and a customer-focused mindset, ideally with experience or knowledge of house building or construction. The Role As Customer Care Advisor / Administrator, you will act as a key point of contact for homeowners, ensuring all post-completion queries and maintenance issues are handled efficiently and professionally. Your responsibilities will include: Managing customer enquiries via phone and email Logging and coordinating remedial works with site teams and subcontractors Scheduling appointments and tracking progress of outstanding issues Maintaining accurate records and updating internal systems Liaising with construction teams to ensure timely resolution of defects Supporting the wider customer care and technical teams with administrative duties About You The ideal candidate will: Have previous experience in a customer service and/or administrative role Possess knowledge of construction or house building (highly desirable) Be highly organised with strong attention to detail Have excellent communication skills, both written and verbal Be confident liaising with customers, contractors and internal departments Be proficient in Microsoft Office and comfortable using internal systems Be able to prioritise workload in a fast-paced environment What s on Offer Competitive salary (dependent on experience) Opportunity to work with a respected regional developer Supportive and collaborative team environment Career development opportunities within a growing business If you are customer-focused, organised, and have a good understanding of the house building process, this could be an excellent opportunity to join a reputable and expanding company.
Customer Service Advisor Location: Office-based (Newcastle City) Hours: 37 hours per week Location : Tyne and Wear Working Pattern: Monday - Friday, 8:30am - 4:30pm (initially up to 12 weeks) Pay Rate: £13.69 per hour (PAYE) About the Role We are looking for a passionate and customer-focused Customer Service Advisor to join our team. This role involves handling calls from residents across Newcastle City, delivering high-quality service, and resolving enquiries at the first point of contact wherever possible. While previous call centre experience is desirable, it is not essential we are looking for individuals with a strong commitment to excellent customer service. Key Responsibilities Deliver outstanding customer service via telephone and face-to-face interactions Build rapport with customers to understand their needs and provide appropriate solutions Handle and resolve challenging or sensitive situations calmly and effectively Accurately record customer interactions and update systems, including CRM Work towards achieving customer service, quality, and operational KPIs Manage calls from a life-critical Telecare Service (Ostara) and support dispatch processes Develop strong working relationships with internal and external stakeholders Contribute to a positive, performance-driven team culture Represent the organisation professionally across various channels, including reception Follow all business processes, policies, and regulatory requirements Support organisational, departmental, and team objectives Remain flexible, including supporting a 24/7, 365-day service where required Undertake additional duties as needed to support service delivery Skills & Experience Passion for delivering excellent customer service Strong communication and interpersonal skills Ability to remain calm and make decisions in a fast-paced environment Problem-solving skills with a customer-first approach Ability to work towards targets and performance indicators Good IT skills and attention to detail when recording information Previous call centre experience is desirable but not essential What We're Looking For We're seeking motivated individuals who: Are committed to personal and professional development Thrive in a team environment Align with organisational values and standards Take pride in delivering a high-quality customer experience
01/04/2026
Seasonal
Customer Service Advisor Location: Office-based (Newcastle City) Hours: 37 hours per week Location : Tyne and Wear Working Pattern: Monday - Friday, 8:30am - 4:30pm (initially up to 12 weeks) Pay Rate: £13.69 per hour (PAYE) About the Role We are looking for a passionate and customer-focused Customer Service Advisor to join our team. This role involves handling calls from residents across Newcastle City, delivering high-quality service, and resolving enquiries at the first point of contact wherever possible. While previous call centre experience is desirable, it is not essential we are looking for individuals with a strong commitment to excellent customer service. Key Responsibilities Deliver outstanding customer service via telephone and face-to-face interactions Build rapport with customers to understand their needs and provide appropriate solutions Handle and resolve challenging or sensitive situations calmly and effectively Accurately record customer interactions and update systems, including CRM Work towards achieving customer service, quality, and operational KPIs Manage calls from a life-critical Telecare Service (Ostara) and support dispatch processes Develop strong working relationships with internal and external stakeholders Contribute to a positive, performance-driven team culture Represent the organisation professionally across various channels, including reception Follow all business processes, policies, and regulatory requirements Support organisational, departmental, and team objectives Remain flexible, including supporting a 24/7, 365-day service where required Undertake additional duties as needed to support service delivery Skills & Experience Passion for delivering excellent customer service Strong communication and interpersonal skills Ability to remain calm and make decisions in a fast-paced environment Problem-solving skills with a customer-first approach Ability to work towards targets and performance indicators Good IT skills and attention to detail when recording information Previous call centre experience is desirable but not essential What We're Looking For We're seeking motivated individuals who: Are committed to personal and professional development Thrive in a team environment Align with organisational values and standards Take pride in delivering a high-quality customer experience
Permanent Job - Development Manager- Local Authority - MRICS Development & Estate ManagerProperty Services Local AuthoritySalary: up to £69000 (Grade 15 commensurate with experience)Contract: PermanentLocation: Hybrid / Flexible Working Available About the RoleWe are seeking a highly experienced Development & Estate Manager to play a pivotal role in the strategic leadership, management and commercial performance of the Council's property estate.Reporting into the senior management team within Property Services, you will lead the development and delivery of a holistic, commercially focused approach to asset management and development. This will include managing costs, generating income, securing capital receipts and developing new commercial initiatives and delivery models to support the Council's strategic priorities and service delivery objectives.You will manage a diverse portfolio of land and property, working through teams of in house professionals and external advisors, and provide senior level advice to elected Members, Corporate Boards and external partners. Key Responsibilities Lead the development and delivery of a commercial asset management and development strategy, ensuring optimal use of the Council's property resources.Ensure that property assets are fit for purpose, deliver best consideration and align with corporate priorities and service delivery plans.Oversee strategic planning and development activity, including assessing the suitability of sites for development and regeneration.Develop and implement acquisition, disposal and investment strategies and programmes, identifying surplus or under performing assets and delivering value add initiatives or disposal strategies.Manage and coordinate external advisors, consultants and legal professionals to ensure the timely and effective completion of transactions and development projects.Promote and embed best practice in asset management and development, leading the evolution of policies, procedures and professional standards.Oversee the planning, management and monitoring of capital and revenue programmes and budgets, ensuring strong financial governance and value for money.Provide strategic property advice and guidance to the Council, elected Members, customers, stakeholders and external partners, including deputising for the Head of Service when required.Lead the performance management of the investment portfolio, driving continuous improvement and ensuring the production of regular reporting to the Corporate Property Steering Group, government departments and other relevant bodies.Manage resources effectively across people, ICT systems, budgets and property assets.Oversee the development, maintenance and effective use of a centralised asset management information system to support high quality, evidence based decision-making.Ensure compliance with Council policies and procedures, including health & safety, statutory compliance, energy efficiency initiatives and information governance.Demonstrate the Council's values and a strong commitment to equality, diversity and inclusion in all aspects of work. Experience & Knowledge Required Extensive experience of leading asset management and development strategies across a mixed commercial and / or rural estate, including construction and building functions, operating at a senior or lead level.Proven experience of embedding a commercial culture, including managing costs, generating income, securing capital receipts and developing new commercial initiatives and delivery models.Demonstrable experience in the development and implementation of corporate and operational strategies of significant organisational impact.A strong track record of developing, managing and delivering capital and revenue programmes and budgets.Experience of cultivating and leading best practice, driving continuous improvement within asset management and development services.Strong experience in the use of data and asset management systems to support high performance, governance and evidence based decision-making.MRICS membershipKnowledgeA high level of understanding of property acquisitions and disposals at both strategic and operational levels.Extensive knowledge of landlord and tenant law, with a good working understanding of national and local planning legislation and planning policy.Strong knowledge of the public sector environment, including the drivers for transformation and change in local government and how these affect councils and their partners. Why Join UsA senior and influential role shaping the future of the Council's property estateThe opportunity to drive regeneration, commercial delivery and service transformationFlexible and hybrid working arrangements Local Government Pension Scheme and generous annual leave entitlementsA values led organisation with a strong focus on inclusion and professional excellenceEmployee benefit package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
01/04/2026
Full time
Permanent Job - Development Manager- Local Authority - MRICS Development & Estate ManagerProperty Services Local AuthoritySalary: up to £69000 (Grade 15 commensurate with experience)Contract: PermanentLocation: Hybrid / Flexible Working Available About the RoleWe are seeking a highly experienced Development & Estate Manager to play a pivotal role in the strategic leadership, management and commercial performance of the Council's property estate.Reporting into the senior management team within Property Services, you will lead the development and delivery of a holistic, commercially focused approach to asset management and development. This will include managing costs, generating income, securing capital receipts and developing new commercial initiatives and delivery models to support the Council's strategic priorities and service delivery objectives.You will manage a diverse portfolio of land and property, working through teams of in house professionals and external advisors, and provide senior level advice to elected Members, Corporate Boards and external partners. Key Responsibilities Lead the development and delivery of a commercial asset management and development strategy, ensuring optimal use of the Council's property resources.Ensure that property assets are fit for purpose, deliver best consideration and align with corporate priorities and service delivery plans.Oversee strategic planning and development activity, including assessing the suitability of sites for development and regeneration.Develop and implement acquisition, disposal and investment strategies and programmes, identifying surplus or under performing assets and delivering value add initiatives or disposal strategies.Manage and coordinate external advisors, consultants and legal professionals to ensure the timely and effective completion of transactions and development projects.Promote and embed best practice in asset management and development, leading the evolution of policies, procedures and professional standards.Oversee the planning, management and monitoring of capital and revenue programmes and budgets, ensuring strong financial governance and value for money.Provide strategic property advice and guidance to the Council, elected Members, customers, stakeholders and external partners, including deputising for the Head of Service when required.Lead the performance management of the investment portfolio, driving continuous improvement and ensuring the production of regular reporting to the Corporate Property Steering Group, government departments and other relevant bodies.Manage resources effectively across people, ICT systems, budgets and property assets.Oversee the development, maintenance and effective use of a centralised asset management information system to support high quality, evidence based decision-making.Ensure compliance with Council policies and procedures, including health & safety, statutory compliance, energy efficiency initiatives and information governance.Demonstrate the Council's values and a strong commitment to equality, diversity and inclusion in all aspects of work. Experience & Knowledge Required Extensive experience of leading asset management and development strategies across a mixed commercial and / or rural estate, including construction and building functions, operating at a senior or lead level.Proven experience of embedding a commercial culture, including managing costs, generating income, securing capital receipts and developing new commercial initiatives and delivery models.Demonstrable experience in the development and implementation of corporate and operational strategies of significant organisational impact.A strong track record of developing, managing and delivering capital and revenue programmes and budgets.Experience of cultivating and leading best practice, driving continuous improvement within asset management and development services.Strong experience in the use of data and asset management systems to support high performance, governance and evidence based decision-making.MRICS membershipKnowledgeA high level of understanding of property acquisitions and disposals at both strategic and operational levels.Extensive knowledge of landlord and tenant law, with a good working understanding of national and local planning legislation and planning policy.Strong knowledge of the public sector environment, including the drivers for transformation and change in local government and how these affect councils and their partners. Why Join UsA senior and influential role shaping the future of the Council's property estateThe opportunity to drive regeneration, commercial delivery and service transformationFlexible and hybrid working arrangements Local Government Pension Scheme and generous annual leave entitlementsA values led organisation with a strong focus on inclusion and professional excellenceEmployee benefit package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Permanent Job - Asset surveyor.MRICS. Property services Principal Asset SurveyorLocal Authority. Strategic Property Services Grade 13 Full-Time Are you an experienced property professional looking to influence the strategic direction and performance of a diverse public sector estate? We are seeking a highly capable Principal Asset Surveyor to play a key role in managing, optimising and developing a substantial property portfolio valued at more than £500 million.Proactive asset management is central to ensuring that the estate delivers strong commercial performance, supports organisational objectives and provides value for money. The portfolio includes a mix of commercial, industrial, rural and development assets held within an established investment programme across multiple asset classes.This role will focus on the optimisation, rationalisation and day to day management of assets to maximise income, minimise costs and ensure compliance with statutory requirements, including achieving best consideration under Section 123 of the Local Government Act 1972. About the RoleAs Principal Asset Surveyor, you will manage a varied asset management caseload, taking responsibility for financial analysis, lease management, operational performance and strategic advisory work across the estate. You will lead negotiations, commission external advisors and support the development of asset management policies and practices.Your expertise will help guide decisions on investment, development, retention and disposal, contributing to long term strategic plans and the effective management of all operational and commercial assets. Key ResponsibilitiesYou will: Develop asset management and investment strategies, identifying surplus or under performing assets and implementing value add or disposal initiatives.Conduct detailed financial and commercial appraisals for lettings, rent reviews, lease renewals, refurbishments and other asset related decisions.Lead commercial negotiations with tenants, developers, partners and stakeholders.Commission and oversee the work of external property and legal advisors, ensuring timely and high quality outcomes.Ensure all statutory, legal and compliance obligations relating to the estate are met, including securing consents and legal agreements before works commence.Provide valuation and strategic asset management advice on the retention, disposal, development or investment potential of assets.Promote best practice across asset management and contribute to the development of policies, procedures and professional standards.Uphold strong corporate governance for asset related decisions.Provide strategic advice and high quality reports for internal steering groups, senior stakeholders and external bodies.Contribute to annual investment programme reports, the Corporate Asset Management Plan and other strategic asset documentation.Maintain accurate information within asset management systems (AMS), CAD, GIS and related platforms.Ensure work complies with policies including health & safety, statutory compliance, sustainability and information governance.Demonstrate commitment to equality, diversity and inclusion at all times.Support, when required, by deputising for the Development & Commercial Estates Manager. About YouEssential Qualifications & Experience:Degree or equivalent in Real Estate or a related discipline.Full MRICS membership.Significant post qualification experience managing a broad range of leasehold and freehold assets.Strong experience in Landlord & Tenant matters, including valuation, negotiation and legal understanding.Proven experience analysing investment markets and interpreting financial/performance data.Experience advising on investment acquisitions and development appraisals.Significant experience commissioning and managing external agents and solicitors.Experience valuing a wide variety of property types.Knowledge of preparing and managing budgets or spending profiles.Good understanding of construction related matters.Skills and Competencies:Effective workload and time management.Strong financial and resource management skills.Ability to provide high-quality customer service to internal and external stakeholders.Excellent written and verbal communication, including presenting complex information clearly.Ability to manage performance, influence others and lead by example.Strong problem-solving skills with a continuous improvement mindset.Ability to adapt to change, manage conflict and maintain professional standards.Desirable:Experience within local government or a similar public sector organisation. What you'll get in return Salary £49-53000 Local Authority pension scheme Hybrid and flexible working (3 days WFH) Generous annual leave Free Parking Employee benefit scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
01/04/2026
Full time
Permanent Job - Asset surveyor.MRICS. Property services Principal Asset SurveyorLocal Authority. Strategic Property Services Grade 13 Full-Time Are you an experienced property professional looking to influence the strategic direction and performance of a diverse public sector estate? We are seeking a highly capable Principal Asset Surveyor to play a key role in managing, optimising and developing a substantial property portfolio valued at more than £500 million.Proactive asset management is central to ensuring that the estate delivers strong commercial performance, supports organisational objectives and provides value for money. The portfolio includes a mix of commercial, industrial, rural and development assets held within an established investment programme across multiple asset classes.This role will focus on the optimisation, rationalisation and day to day management of assets to maximise income, minimise costs and ensure compliance with statutory requirements, including achieving best consideration under Section 123 of the Local Government Act 1972. About the RoleAs Principal Asset Surveyor, you will manage a varied asset management caseload, taking responsibility for financial analysis, lease management, operational performance and strategic advisory work across the estate. You will lead negotiations, commission external advisors and support the development of asset management policies and practices.Your expertise will help guide decisions on investment, development, retention and disposal, contributing to long term strategic plans and the effective management of all operational and commercial assets. Key ResponsibilitiesYou will: Develop asset management and investment strategies, identifying surplus or under performing assets and implementing value add or disposal initiatives.Conduct detailed financial and commercial appraisals for lettings, rent reviews, lease renewals, refurbishments and other asset related decisions.Lead commercial negotiations with tenants, developers, partners and stakeholders.Commission and oversee the work of external property and legal advisors, ensuring timely and high quality outcomes.Ensure all statutory, legal and compliance obligations relating to the estate are met, including securing consents and legal agreements before works commence.Provide valuation and strategic asset management advice on the retention, disposal, development or investment potential of assets.Promote best practice across asset management and contribute to the development of policies, procedures and professional standards.Uphold strong corporate governance for asset related decisions.Provide strategic advice and high quality reports for internal steering groups, senior stakeholders and external bodies.Contribute to annual investment programme reports, the Corporate Asset Management Plan and other strategic asset documentation.Maintain accurate information within asset management systems (AMS), CAD, GIS and related platforms.Ensure work complies with policies including health & safety, statutory compliance, sustainability and information governance.Demonstrate commitment to equality, diversity and inclusion at all times.Support, when required, by deputising for the Development & Commercial Estates Manager. About YouEssential Qualifications & Experience:Degree or equivalent in Real Estate or a related discipline.Full MRICS membership.Significant post qualification experience managing a broad range of leasehold and freehold assets.Strong experience in Landlord & Tenant matters, including valuation, negotiation and legal understanding.Proven experience analysing investment markets and interpreting financial/performance data.Experience advising on investment acquisitions and development appraisals.Significant experience commissioning and managing external agents and solicitors.Experience valuing a wide variety of property types.Knowledge of preparing and managing budgets or spending profiles.Good understanding of construction related matters.Skills and Competencies:Effective workload and time management.Strong financial and resource management skills.Ability to provide high-quality customer service to internal and external stakeholders.Excellent written and verbal communication, including presenting complex information clearly.Ability to manage performance, influence others and lead by example.Strong problem-solving skills with a continuous improvement mindset.Ability to adapt to change, manage conflict and maintain professional standards.Desirable:Experience within local government or a similar public sector organisation. What you'll get in return Salary £49-53000 Local Authority pension scheme Hybrid and flexible working (3 days WFH) Generous annual leave Free Parking Employee benefit scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Elim Housing Association
Gloucester, Gloucestershire
Job Title: Supported Housing Officer Location: Matson Gloucester Salary: £26,000 - £28,000 per annum Job Type : Full Time, Permanent Elim Housing Group is a provider of affordable housing and support services in the West of England and Gloucestershire, our vision is 'to meet housing need and deliver homes that change people's lives'. Last year, our supported housing services helped to make a positive difference in the lives of over 1000 individuals or families. We are large enough to offer security, expertise and career progression, yet small enough to know our staff and neighbourhoods personally. The role is based at Taylor House in Gloucester, reporting to the Team Leader and part of the Supported Housing department. Taylor House provides accommodation-based support for single people and couples with complex, multiple and high-level support needs, aged 18+. 34 residents are housed in a mixture of self-contained accommodation and rooms with shared facilities. What you will be doing: As a Supported Housing Officer, you will be working closely with our clients, supporting them through difficult times in their journey. This involves working in partnership with other agencies and professionals, dealing with stakeholders and housing management issues as well as working closely with our clients on 1 to 1 basis. There will also be an opportunity for you to run a workshop in an area you enjoy. What you will need to be successful: Experience of delivering support services to clients in accommodation-based projects. Knowledge of Psychologically Informed Environments. Ability to manage your time effectively and prioritise your own work. Taking a proactive approach to targets and workload. Able to vary communication to suit the needs and preference of the individual, ensuring staff and clients are listened to and have opportunity to contribute their views. Benefits: Elim colleagues benefit from: 25 days annual holiday rising to 30 days. Annual paid day off for your birthday. Access to training and career development through Elim Skills Academy Company pension. Life Assurance. Annual bonus. Health cash plan, which includes discounts to a wide range of shops and services. Free onsite car parking Values: Elim CARES Values were created in partnership with our customers, staff, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully: C - Customers First - Customers are at the heart of our services and decision making. A - Aspirational and Accountable - We are ambitious for our customers, staff and stakeholders. We work with integrity, learn from mistakes and do what we say we will. R - Results - We work hard and deliver great results for our customers and for Elim. E - Everyone's view matters - We listen to understand, improve and build our services S - Supportive - We tackle challenges head on and inspire each other to achieve our potential. How to apply: For more details on the role and to apply please click the APPLY button below and you'll be redirected to our site to complete your application. If you need any assistance with your application, please contact HR. We want to ensure we are accessible for all applicants interested in a career at Elim. If you need any assistance with your application or are unable to access our website, please contact HR. We will be reviewing applications and contacting candidates who meet the job criteria regularly. Please submit your applications as soon as you can as this role will close as soon as a candidate has been appointed. We are continuously developing our inclusive, values driven culture that welcomes and embraces the diversity of our staff and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Candidates with the relevant experience or job titles of: Social Housing Advisor, Housing Needs Assistant, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Housing Assistant, Social Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator may also be considered for this role.
01/04/2026
Full time
Job Title: Supported Housing Officer Location: Matson Gloucester Salary: £26,000 - £28,000 per annum Job Type : Full Time, Permanent Elim Housing Group is a provider of affordable housing and support services in the West of England and Gloucestershire, our vision is 'to meet housing need and deliver homes that change people's lives'. Last year, our supported housing services helped to make a positive difference in the lives of over 1000 individuals or families. We are large enough to offer security, expertise and career progression, yet small enough to know our staff and neighbourhoods personally. The role is based at Taylor House in Gloucester, reporting to the Team Leader and part of the Supported Housing department. Taylor House provides accommodation-based support for single people and couples with complex, multiple and high-level support needs, aged 18+. 34 residents are housed in a mixture of self-contained accommodation and rooms with shared facilities. What you will be doing: As a Supported Housing Officer, you will be working closely with our clients, supporting them through difficult times in their journey. This involves working in partnership with other agencies and professionals, dealing with stakeholders and housing management issues as well as working closely with our clients on 1 to 1 basis. There will also be an opportunity for you to run a workshop in an area you enjoy. What you will need to be successful: Experience of delivering support services to clients in accommodation-based projects. Knowledge of Psychologically Informed Environments. Ability to manage your time effectively and prioritise your own work. Taking a proactive approach to targets and workload. Able to vary communication to suit the needs and preference of the individual, ensuring staff and clients are listened to and have opportunity to contribute their views. Benefits: Elim colleagues benefit from: 25 days annual holiday rising to 30 days. Annual paid day off for your birthday. Access to training and career development through Elim Skills Academy Company pension. Life Assurance. Annual bonus. Health cash plan, which includes discounts to a wide range of shops and services. Free onsite car parking Values: Elim CARES Values were created in partnership with our customers, staff, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully: C - Customers First - Customers are at the heart of our services and decision making. A - Aspirational and Accountable - We are ambitious for our customers, staff and stakeholders. We work with integrity, learn from mistakes and do what we say we will. R - Results - We work hard and deliver great results for our customers and for Elim. E - Everyone's view matters - We listen to understand, improve and build our services S - Supportive - We tackle challenges head on and inspire each other to achieve our potential. How to apply: For more details on the role and to apply please click the APPLY button below and you'll be redirected to our site to complete your application. If you need any assistance with your application, please contact HR. We want to ensure we are accessible for all applicants interested in a career at Elim. If you need any assistance with your application or are unable to access our website, please contact HR. We will be reviewing applications and contacting candidates who meet the job criteria regularly. Please submit your applications as soon as you can as this role will close as soon as a candidate has been appointed. We are continuously developing our inclusive, values driven culture that welcomes and embraces the diversity of our staff and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Candidates with the relevant experience or job titles of: Social Housing Advisor, Housing Needs Assistant, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Housing Assistant, Social Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator may also be considered for this role.
Customer Relations Advisor Hull Permanent £27k - £33k TSR Recruitment is partnering with an award-winning housebuilder to recruit a Customer Relations Advisor for a permanent role in Hull. The position will involve supporting the delivery of a 5-star Customer Experience through advice, guidance and support. This business has an excellent industry reputation, delivering high-quality family homes across the UK. With a strong focus on quality, they are widely regarded as one of the UK's most trusted and respected residential developers. The Role Act as a brand ambassador, promoting company values and a 5-star customer experience Proactively support the regional Customer Care team and wider business Manage and resolve customer complaints in line with the New Homes Quality Code Investigate complaints, gather information, and provide accurate written responses Escalate serious concerns promptly and report complaint status in regional meetings Administer and manage customer defects via their internal systems within SLA timescales Monitor and respond to customer calls, emails and mailbox queries efficiently Triage reported defects accurately to support swift resolution by Build teams Maintain customer relationships post-legal completion and gather journey feedback Produce weekly and monthly KPI and performance reports Ensure compliance with GDPR, Health & Safety, and company policies The Person Excellent customer relationship management skills within an on-line context as well a face-to-face setting Excellent customer service communication skills, both written and verbal IT literate especially in relation to Microsoft packages (Work,Excel,PowerPoint/Outlook) Experience working with a customer service role Strong collaborative, team working and interpersonal skills A working understanding of the financial implications of the methods and sequences of build Extensive product, NHQC and Customer Service is preferrable TS Recruitment act as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in Construction and Residential recruitment and service UK
31/03/2026
Full time
Customer Relations Advisor Hull Permanent £27k - £33k TSR Recruitment is partnering with an award-winning housebuilder to recruit a Customer Relations Advisor for a permanent role in Hull. The position will involve supporting the delivery of a 5-star Customer Experience through advice, guidance and support. This business has an excellent industry reputation, delivering high-quality family homes across the UK. With a strong focus on quality, they are widely regarded as one of the UK's most trusted and respected residential developers. The Role Act as a brand ambassador, promoting company values and a 5-star customer experience Proactively support the regional Customer Care team and wider business Manage and resolve customer complaints in line with the New Homes Quality Code Investigate complaints, gather information, and provide accurate written responses Escalate serious concerns promptly and report complaint status in regional meetings Administer and manage customer defects via their internal systems within SLA timescales Monitor and respond to customer calls, emails and mailbox queries efficiently Triage reported defects accurately to support swift resolution by Build teams Maintain customer relationships post-legal completion and gather journey feedback Produce weekly and monthly KPI and performance reports Ensure compliance with GDPR, Health & Safety, and company policies The Person Excellent customer relationship management skills within an on-line context as well a face-to-face setting Excellent customer service communication skills, both written and verbal IT literate especially in relation to Microsoft packages (Work,Excel,PowerPoint/Outlook) Experience working with a customer service role Strong collaborative, team working and interpersonal skills A working understanding of the financial implications of the methods and sequences of build Extensive product, NHQC and Customer Service is preferrable TS Recruitment act as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in Construction and Residential recruitment and service UK
We are currently assisting one of our regional housebuilding clinets who have an excellent opportunity has arisen for a New Homes Sales Adviser to join the sales team of a well-established and growing UK housebuilder on a new development near Burgess Hill, West Sussex . The development in question will comprise circa 80 high-quality 2, 3 & 4 bedroom houses , aimed primarily at private owner-occupiers. The successful candidate will play a key role in driving reservations and delivering an exceptional customer experience from initial enquiry through to completion. The position will be site-based , working either single-manned or double-manned depending on the stage of the development. Working hours are 10:00am 5:00pm , five days per week including weekends (with days off during the week). Salary & Benefits Basic salary up to £35,000 depending on experience On Target Earnings circa £50,000 per annum Pension scheme Paid home-to-work mileage Private healthcare (after qualifying period) Opportunity to join a stable and reputable housebuilder with strong future growth Key Duties & Responsibilities Managing the day-to-day operation of the marketing suite and show homes Responding to and qualifying telephone, email and website enquiries Conducting show home viewings and site tours for prospective purchasers Building strong relationships with potential buyers and understanding their requirements Presenting property specifications, development information and purchase options clearly Progressing reservations through to exchange and completion Liaising with solicitors, mortgage advisors and the wider internal team to ensure smooth sales progression Maintaining accurate records using CRM and developer sales systems Achieving and exceeding site sales targets Ensuring the marketing suite, show homes and presentation of the development are maintained to a high standard at all times Providing exceptional customer service throughout the buying journey Candidate Requirements Minimum 12 months experience in property sales (new homes or estate agency preferred) Strong customer-facing and sales skills Confident communicator with the ability to build rapport with buyers Highly organised and target driven IT literate and comfortable using CRM and sales systems Professional presentation and a proactive approach Must live within approximately 45 minutes of Burgess Hill This is a fantastic opportunity for a motivated property sales professional to join a well-regarded developer and play a key role in the success of an attractive new housing scheme. If you have property sales experience and are looking to move into or continue within new homes sales, we'd love to hear from you!
31/03/2026
Full time
We are currently assisting one of our regional housebuilding clinets who have an excellent opportunity has arisen for a New Homes Sales Adviser to join the sales team of a well-established and growing UK housebuilder on a new development near Burgess Hill, West Sussex . The development in question will comprise circa 80 high-quality 2, 3 & 4 bedroom houses , aimed primarily at private owner-occupiers. The successful candidate will play a key role in driving reservations and delivering an exceptional customer experience from initial enquiry through to completion. The position will be site-based , working either single-manned or double-manned depending on the stage of the development. Working hours are 10:00am 5:00pm , five days per week including weekends (with days off during the week). Salary & Benefits Basic salary up to £35,000 depending on experience On Target Earnings circa £50,000 per annum Pension scheme Paid home-to-work mileage Private healthcare (after qualifying period) Opportunity to join a stable and reputable housebuilder with strong future growth Key Duties & Responsibilities Managing the day-to-day operation of the marketing suite and show homes Responding to and qualifying telephone, email and website enquiries Conducting show home viewings and site tours for prospective purchasers Building strong relationships with potential buyers and understanding their requirements Presenting property specifications, development information and purchase options clearly Progressing reservations through to exchange and completion Liaising with solicitors, mortgage advisors and the wider internal team to ensure smooth sales progression Maintaining accurate records using CRM and developer sales systems Achieving and exceeding site sales targets Ensuring the marketing suite, show homes and presentation of the development are maintained to a high standard at all times Providing exceptional customer service throughout the buying journey Candidate Requirements Minimum 12 months experience in property sales (new homes or estate agency preferred) Strong customer-facing and sales skills Confident communicator with the ability to build rapport with buyers Highly organised and target driven IT literate and comfortable using CRM and sales systems Professional presentation and a proactive approach Must live within approximately 45 minutes of Burgess Hill This is a fantastic opportunity for a motivated property sales professional to join a well-regarded developer and play a key role in the success of an attractive new housing scheme. If you have property sales experience and are looking to move into or continue within new homes sales, we'd love to hear from you!
Lloyd Recruitment - East Grinstead
East Grinstead, Sussex
Lloyd Recruitment Services are seeking a motivated and customer-focused Sales Advisor to join our client's busy and growing team. This is an excellent opportunity for an individual with strong customer service and sales support experience who enjoys working directly with customers and building positive working relationships. Experience within a construction or trade-based environment is essential for this role. The role will involve providing expert product guidance, supporting customers with technical and purchasing advice, and ensuring a smooth and efficient sales experience. You will be interacting with customers both face to face, via telephone and email. Key Responsibilities of the Sales Advisor: Assist customers in selecting suitable products based on their requirements, specifications, and budget Deliver outstanding customer service Respond to product enquiries and provide practical advice where appropriate Process sales orders accurately and efficiently using company systems Handle cash, card payments, and invoicing, ensuring all documentation is correctly completed Identify opportunities to upsell and cross-sell additional products during customer interactions Develop and maintain strong customer relationships to encourage repeat business Support daily operations ensuring the area remains clean, organised, and professional Key Experience: Previous experience in customer service environments Knowledge or experience of construction or related trades (desirable) Experience dealing with customers both face to face and over the telephone Ability to provide product guidance and support purchasing decisions Skills and Abilities: Strong organisational skills with the ability to manage workload and meet deadlines Excellent communication skills, both verbal and written Good numerical, literacy, and administrative skills Confident IT user, including Microsoft Office and company systems Ability to remain calm and professional when managing challenging situations Proactive, self-motivated, and results driven Comfortable working both independently and as part of a team Flexible and adaptable approach to changing priorities What's On Offer: Salary up to 32,000 (DOE) Bonus and benefits package Monday to Friday (no weekends or bank holidays where applicable) Career development and progression opportunities Company pension scheme Supportive and collaborative working environment Onsite parking Social and team events Must be a driver due to location Extra Information: Refer a friend and earn a retail voucher worth up to 500! Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
31/03/2026
Full time
Lloyd Recruitment Services are seeking a motivated and customer-focused Sales Advisor to join our client's busy and growing team. This is an excellent opportunity for an individual with strong customer service and sales support experience who enjoys working directly with customers and building positive working relationships. Experience within a construction or trade-based environment is essential for this role. The role will involve providing expert product guidance, supporting customers with technical and purchasing advice, and ensuring a smooth and efficient sales experience. You will be interacting with customers both face to face, via telephone and email. Key Responsibilities of the Sales Advisor: Assist customers in selecting suitable products based on their requirements, specifications, and budget Deliver outstanding customer service Respond to product enquiries and provide practical advice where appropriate Process sales orders accurately and efficiently using company systems Handle cash, card payments, and invoicing, ensuring all documentation is correctly completed Identify opportunities to upsell and cross-sell additional products during customer interactions Develop and maintain strong customer relationships to encourage repeat business Support daily operations ensuring the area remains clean, organised, and professional Key Experience: Previous experience in customer service environments Knowledge or experience of construction or related trades (desirable) Experience dealing with customers both face to face and over the telephone Ability to provide product guidance and support purchasing decisions Skills and Abilities: Strong organisational skills with the ability to manage workload and meet deadlines Excellent communication skills, both verbal and written Good numerical, literacy, and administrative skills Confident IT user, including Microsoft Office and company systems Ability to remain calm and professional when managing challenging situations Proactive, self-motivated, and results driven Comfortable working both independently and as part of a team Flexible and adaptable approach to changing priorities What's On Offer: Salary up to 32,000 (DOE) Bonus and benefits package Monday to Friday (no weekends or bank holidays where applicable) Career development and progression opportunities Company pension scheme Supportive and collaborative working environment Onsite parking Social and team events Must be a driver due to location Extra Information: Refer a friend and earn a retail voucher worth up to 500! Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Our client is a nationwide civil engineering and groundworks company based in Birmingham, supporting some of the largest construction companies across the length and breadth of the UK. They are a family-founded business that still operates with the customer focus and values they started with. Currently recruiting for a SHEQ Advisor/Senior Advisor, to work alongside their experienced team, in Birmingham. The SHEQ Advisor/Senior Advisor will be responsible and accountable for working with some exciting live projects (some major projects) predominantly across the West Midlands, with some further afield travel. Main Responsibilities: Advising - supporting teams with technical advice on matters arising, ensuring supervisory/management roles are equipped and capable of delivering successful projects. Inspections - conducting comprehensive inspections, ensuring timely reporting, and actions are clearly communicated, escalating concerns as appropriate. Project Reviews - participate in relevant project reviews, both routine meetings and special events arising. Investigations - conducting timely root cause analysis investigations, liaison with key stakeholders, agreeing learning, and communicating actions. Workforce Engagement - engage and consult with workers and supply chain in relation to a wide range of compliance obligations (e.g. health, safety, well-being, modern slavery, etc). Transferring skills and knowledge via briefing sessions. External Stakeholder Co-operation - representing McDermotts with engagement of various stakeholders including the Client, PC, and supply chain. Safe Working Practices - support the company and project team with the development, evolution, and deployment of safe systems of work. Improvement Projects - leading continual improvement projects arising to support process improvement, zero harm, behavioural change and culture. Reporting to the SHEQ Director, you will become an integral role of an expanding compliance function, collaborating with colleagues, and participating in business review meetings. The role will involve travel across our national contracts and project sites. A valid driving licence is required. Education: NEBOSH Qualification (construction) or equivalent IOSH Membership Valid CSCS Affiliated Card Knowledge & Skills (Essential): Deep understanding of legal health and safety guidelines Good investigation and problem-solving skills Ability to produce reports and develop relevant policies Outstanding attention to detail and observation ability Good knowledge of data analysis and risk assessments Excellent organisational and motivational skills Exceptional communication and interpersonal abilities IT literate Excellent communication skills both verbal and written Experience: Experience in civil engineering/infrastructure Ability to raise awareness and improve safety culture Proactively leading and managing the HSE Management policies, procedures, and practices Ability to train and develop staff, improving their understanding and capabilities Ability to work in a pro-active, cooperative manner with client, contract, and site staff to improve performance and minimise non-conformances on site Benefits: Free on-site parking 33 Days holiday (Inc Bank Holidays) Van/Cash Allowance Pension BHSF - Health Cash plan Death in Service About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
31/03/2026
Full time
Our client is a nationwide civil engineering and groundworks company based in Birmingham, supporting some of the largest construction companies across the length and breadth of the UK. They are a family-founded business that still operates with the customer focus and values they started with. Currently recruiting for a SHEQ Advisor/Senior Advisor, to work alongside their experienced team, in Birmingham. The SHEQ Advisor/Senior Advisor will be responsible and accountable for working with some exciting live projects (some major projects) predominantly across the West Midlands, with some further afield travel. Main Responsibilities: Advising - supporting teams with technical advice on matters arising, ensuring supervisory/management roles are equipped and capable of delivering successful projects. Inspections - conducting comprehensive inspections, ensuring timely reporting, and actions are clearly communicated, escalating concerns as appropriate. Project Reviews - participate in relevant project reviews, both routine meetings and special events arising. Investigations - conducting timely root cause analysis investigations, liaison with key stakeholders, agreeing learning, and communicating actions. Workforce Engagement - engage and consult with workers and supply chain in relation to a wide range of compliance obligations (e.g. health, safety, well-being, modern slavery, etc). Transferring skills and knowledge via briefing sessions. External Stakeholder Co-operation - representing McDermotts with engagement of various stakeholders including the Client, PC, and supply chain. Safe Working Practices - support the company and project team with the development, evolution, and deployment of safe systems of work. Improvement Projects - leading continual improvement projects arising to support process improvement, zero harm, behavioural change and culture. Reporting to the SHEQ Director, you will become an integral role of an expanding compliance function, collaborating with colleagues, and participating in business review meetings. The role will involve travel across our national contracts and project sites. A valid driving licence is required. Education: NEBOSH Qualification (construction) or equivalent IOSH Membership Valid CSCS Affiliated Card Knowledge & Skills (Essential): Deep understanding of legal health and safety guidelines Good investigation and problem-solving skills Ability to produce reports and develop relevant policies Outstanding attention to detail and observation ability Good knowledge of data analysis and risk assessments Excellent organisational and motivational skills Exceptional communication and interpersonal abilities IT literate Excellent communication skills both verbal and written Experience: Experience in civil engineering/infrastructure Ability to raise awareness and improve safety culture Proactively leading and managing the HSE Management policies, procedures, and practices Ability to train and develop staff, improving their understanding and capabilities Ability to work in a pro-active, cooperative manner with client, contract, and site staff to improve performance and minimise non-conformances on site Benefits: Free on-site parking 33 Days holiday (Inc Bank Holidays) Van/Cash Allowance Pension BHSF - Health Cash plan Death in Service About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
TSR Recruitment Limited
Nottingham, Nottinghamshire
Customer Relations Advisor Nottingham Permanent £27k - £33k TSR Recruitment is partnering with an award-winning housebuilder to recruit a Customer Relations Advisor for a permanent role in Nottingham. The position will involve supporting the delivery of a 5-star Customer Experience through advice, guidance and support. This business has an excellent industry reputation, delivering high-quality family homes across the UK. With a strong focus on quality, they are widely regarded as one of the UK's most trusted and respected residential developers. The Role Act as a brand ambassador, promoting company values and a 5-star customer experience Proactively support the regional Customer Care team and wider business Manage and resolve customer complaints in line with the New Homes Quality Code Investigate complaints, gather information, and provide accurate written responses Escalate serious concerns promptly and report complaint status in regional meetings Administer and manage customer defects via their internal systems within SLA timescales Monitor and respond to customer calls, emails and mailbox queries efficiently Triage reported defects accurately to support swift resolution by Build teams Maintain customer relationships post-legal completion and gather journey feedback Produce weekly and monthly KPI and performance reports Ensure compliance with GDPR, Health & Safety, and company policies The Person Excellent customer relationship management skills within an on-line context as well a face-to-face setting Excellent customer service communication skills, both written and verbal IT literate especially in relation to Microsoft packages (Work,Excel,PowerPoint/Outlook) Experience working with a customer service role Strong collaborative, team working and interpersonal skills A working understanding of the financial implications of the methods and sequences of build Extensive product, NHQC and Customer Service is preferrable Remuneration Competitive salary Laptop & phone TS Recruitment act as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in Construction and Residential recruitment and service UK.
31/03/2026
Full time
Customer Relations Advisor Nottingham Permanent £27k - £33k TSR Recruitment is partnering with an award-winning housebuilder to recruit a Customer Relations Advisor for a permanent role in Nottingham. The position will involve supporting the delivery of a 5-star Customer Experience through advice, guidance and support. This business has an excellent industry reputation, delivering high-quality family homes across the UK. With a strong focus on quality, they are widely regarded as one of the UK's most trusted and respected residential developers. The Role Act as a brand ambassador, promoting company values and a 5-star customer experience Proactively support the regional Customer Care team and wider business Manage and resolve customer complaints in line with the New Homes Quality Code Investigate complaints, gather information, and provide accurate written responses Escalate serious concerns promptly and report complaint status in regional meetings Administer and manage customer defects via their internal systems within SLA timescales Monitor and respond to customer calls, emails and mailbox queries efficiently Triage reported defects accurately to support swift resolution by Build teams Maintain customer relationships post-legal completion and gather journey feedback Produce weekly and monthly KPI and performance reports Ensure compliance with GDPR, Health & Safety, and company policies The Person Excellent customer relationship management skills within an on-line context as well a face-to-face setting Excellent customer service communication skills, both written and verbal IT literate especially in relation to Microsoft packages (Work,Excel,PowerPoint/Outlook) Experience working with a customer service role Strong collaborative, team working and interpersonal skills A working understanding of the financial implications of the methods and sequences of build Extensive product, NHQC and Customer Service is preferrable Remuneration Competitive salary Laptop & phone TS Recruitment act as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in Construction and Residential recruitment and service UK.
J. Murphy & Sons Ltd
New Ollerton, Nottinghamshire
Murphy is recruiting for a SHES Advisor to work with Energy as part of our delivery of the Great Grid partnership (GGP) can be based out of Ollerton or Leeds Our business is well-known for its extensive in-house expertise, experience, and continuous drive to innovate within the industry to create added value for all our customers. Throughout our history we have strived to challenge the norm and incorporate a wide range of new technologies and capabilities to ensure we meet the ever-changing markets and demands. Today we support groundbreaking transmission and distribution projects in four countries - ensuring their energy security for decades to come. We offer a wide range of services including design, construction and commissioning. We deliver Engineering, Procurement & Construction (EPC) projects serving both regulated and private customers along with technical and engineering solutions within the conventional power and energy transition markets. Our continual drive to innovate, while encouraging sustainability, ensures we remain at the forefront of the industry, and is demonstrated in our long-standing relationships with major energy providers in multiple countries. A day in the life of a Murphy Environmental Advisor: Establish and promote best practice in environmental and sustainability matters in conjunction with the wider function. Carry out regular inspections of sites and workplaces to determine whether work is being carried out in accordance with Company Policy, Procedures, and the relevant Statutory Provisions Carry out incident investigations in accordance with the Company procedure and, analysing all data, making recommendations to avoid any reoccurrences. Collate Business / Contract environmental and sustainability statistics in a timely manner and submit to the Environmental Management & wider function for reporting purposes. Review environmental information to identify trends and areas for improvement. Develop and implement Environmental campaigns and improvement plans in agreement with the environmental Management Advise and support project teams with managing their environmental and sustainability responsibilities. Provide advice, support, and assistance to all project personnel to enable them to manage their environmental responsibilities. Identify significant Environmental issues for contracts / yards and help set-up contracts / yards to include appropriate controls. Identify environmental consents / permits or exemptions that are required and ensure they are obtained. Maintain records as necessary to ensure compliance with Legislation, Company procedures and Contract Requirements. Still interested, does this sound like you? Experience in an Environmental Advisory role or similar. Qualified with an Environmental Degree Working knowledge of application of environmental law in the construction industry Experience within Civil Engineering and/or Construction. Working towards IEMA is desirable. Knowledge of the ISO 9001, 14001 and BS OHSAS 18001 standards
31/03/2026
Full time
Murphy is recruiting for a SHES Advisor to work with Energy as part of our delivery of the Great Grid partnership (GGP) can be based out of Ollerton or Leeds Our business is well-known for its extensive in-house expertise, experience, and continuous drive to innovate within the industry to create added value for all our customers. Throughout our history we have strived to challenge the norm and incorporate a wide range of new technologies and capabilities to ensure we meet the ever-changing markets and demands. Today we support groundbreaking transmission and distribution projects in four countries - ensuring their energy security for decades to come. We offer a wide range of services including design, construction and commissioning. We deliver Engineering, Procurement & Construction (EPC) projects serving both regulated and private customers along with technical and engineering solutions within the conventional power and energy transition markets. Our continual drive to innovate, while encouraging sustainability, ensures we remain at the forefront of the industry, and is demonstrated in our long-standing relationships with major energy providers in multiple countries. A day in the life of a Murphy Environmental Advisor: Establish and promote best practice in environmental and sustainability matters in conjunction with the wider function. Carry out regular inspections of sites and workplaces to determine whether work is being carried out in accordance with Company Policy, Procedures, and the relevant Statutory Provisions Carry out incident investigations in accordance with the Company procedure and, analysing all data, making recommendations to avoid any reoccurrences. Collate Business / Contract environmental and sustainability statistics in a timely manner and submit to the Environmental Management & wider function for reporting purposes. Review environmental information to identify trends and areas for improvement. Develop and implement Environmental campaigns and improvement plans in agreement with the environmental Management Advise and support project teams with managing their environmental and sustainability responsibilities. Provide advice, support, and assistance to all project personnel to enable them to manage their environmental responsibilities. Identify significant Environmental issues for contracts / yards and help set-up contracts / yards to include appropriate controls. Identify environmental consents / permits or exemptions that are required and ensure they are obtained. Maintain records as necessary to ensure compliance with Legislation, Company procedures and Contract Requirements. Still interested, does this sound like you? Experience in an Environmental Advisory role or similar. Qualified with an Environmental Degree Working knowledge of application of environmental law in the construction industry Experience within Civil Engineering and/or Construction. Working towards IEMA is desirable. Knowledge of the ISO 9001, 14001 and BS OHSAS 18001 standards
Adecco's specialist Property Services Division are proud to have been commissioned to partner exclusively with Buston & Maughan to assist them in recruiting a Health & Safety Manager to work from their offices in Crook. About Buston & Maughan Since 2005, the Buston & Maughan team have been supplying the Northeast and beyond with high-quality, full-service heating and plumbing solutions. Here at Buston & Maughan, our mission statement is simple "To provide customers with a one-stop shop for social housing in heating, plumbing, electrical and building works" This means that, no matter whether you need a quick fix for a leaking bathroom tap or require a full heating installation for a commercial building, you're sure to receive the same friendly, reliable and professional service from our experienced team of expert tradespeople. Role Purpose The Health & Safety Manager is responsible for developing, implementing and overseeing the company's health and safety (H&S) strategy to ensure compliance with relevant legislation, industry standards and company policies. The role will support operational teams delivering plumbing, heating, electrical and construction works by promoting a strong safety culture, ensuring safe systems of work are in place and monitoring compliance across projects. The H&S Manager will also provide leadership and guidance to the H&S Advisor and work closely with senior management to continuously improve H&S performance across the company. Candidate Requirement - Qualifications CMIOSH (or Grad IOSH and willing to work towards chartership) NEBOSH Diploma (Highly Desirable) Candidate Requirement - Experience Proven experience in a H&S role within a similar organisation. Strong knowledge of UK health and safety legislation and requirements. Strong knowledge of Gas, Asbestos, working at height and CDM Regulations. Experience conducting site inspections, audits and incident investigations. Experience developing and implementing risk assessments and safe systems of work. Strong communication and leadership skills. Experience working on social housing or construction sites. Experience managing or supervising H&S employees. Salary and Benefits 52-58,000 Car or allowance Pension - 3% employer. Holidays - 25 days plus statutory bank holidays. Flexible working, including options for reduced hours, compressed hours or other flexible working patterns If you feel this role is for you and have the relevant qualifications, experience and competences and you can make a difference at Buston & Maughan and you wish to have a discrete conversation please contact. Allan Madden - Head of Property Solutions Adecco Property Services (phone number removed) (url removed)
31/03/2026
Full time
Adecco's specialist Property Services Division are proud to have been commissioned to partner exclusively with Buston & Maughan to assist them in recruiting a Health & Safety Manager to work from their offices in Crook. About Buston & Maughan Since 2005, the Buston & Maughan team have been supplying the Northeast and beyond with high-quality, full-service heating and plumbing solutions. Here at Buston & Maughan, our mission statement is simple "To provide customers with a one-stop shop for social housing in heating, plumbing, electrical and building works" This means that, no matter whether you need a quick fix for a leaking bathroom tap or require a full heating installation for a commercial building, you're sure to receive the same friendly, reliable and professional service from our experienced team of expert tradespeople. Role Purpose The Health & Safety Manager is responsible for developing, implementing and overseeing the company's health and safety (H&S) strategy to ensure compliance with relevant legislation, industry standards and company policies. The role will support operational teams delivering plumbing, heating, electrical and construction works by promoting a strong safety culture, ensuring safe systems of work are in place and monitoring compliance across projects. The H&S Manager will also provide leadership and guidance to the H&S Advisor and work closely with senior management to continuously improve H&S performance across the company. Candidate Requirement - Qualifications CMIOSH (or Grad IOSH and willing to work towards chartership) NEBOSH Diploma (Highly Desirable) Candidate Requirement - Experience Proven experience in a H&S role within a similar organisation. Strong knowledge of UK health and safety legislation and requirements. Strong knowledge of Gas, Asbestos, working at height and CDM Regulations. Experience conducting site inspections, audits and incident investigations. Experience developing and implementing risk assessments and safe systems of work. Strong communication and leadership skills. Experience working on social housing or construction sites. Experience managing or supervising H&S employees. Salary and Benefits 52-58,000 Car or allowance Pension - 3% employer. Holidays - 25 days plus statutory bank holidays. Flexible working, including options for reduced hours, compressed hours or other flexible working patterns If you feel this role is for you and have the relevant qualifications, experience and competences and you can make a difference at Buston & Maughan and you wish to have a discrete conversation please contact. Allan Madden - Head of Property Solutions Adecco Property Services (phone number removed) (url removed)
NMS Recruit are seeking a Quantity Surveyor to move into a Senior Implementation Consultant role (Construction Software / Finance) . The role is ideal for quantity surveyors or finance/accounting professionals within the construction industry who are looking to step into a new challenge working with a growing and personable financial software business. Job Purpose To help UK construction businesses deliver projects more smoothly and predictably-and help the team to grow while doing it. You will lead technology change that improves finance and support the digital transformation of construction, partnering with commercial, site and finance teams. As a team lead you will set the tone for delivery excellence: coaching junior consultants, shaping ways of working, and building a supportive, high-trust environment. Training provided on Sage Intacct Construction (no prior Intacct experience required). Responsibilities Change Leadership & Stakeholder Management Lead stakeholders through change-mapping current vs future processes, building buy-in, and guiding teams through adoption. Facilitate clear decision-making across commercial, finance, operations and site leadership. Plan communications and training tailored to different audiences (project accountants, QSs, site managers, finance teams). Project & Delivery Management Own end-to-end delivery: scoping, solution design, configuration, testing, training, go-live and hypercare. Run effective project rhythms (kick-offs, show-and-tells, risk reviews), manage RAID logs, and keep delivery on time and on budget. Build practical dashboards and reporting that support confident, day-to-day decision-making. Customer Success & Advisory Act as a trusted advisor on project accounting, subcontractor management, procurement, valuations and contract administration. Translate real-world construction needs into robust system designs and simple, usable workflows. Measure outcomes (adoption, cycle times, reporting accuracy) and iterate to deliver lasting results. Technical Oversight (no prior Intacct required) Guide configuration across core areas (projects/job costing, contracts, purchasing, AP/AR, time & expenses, cash management). Oversee data migration (job histories, subcontractors, suppliers, valuations, retentions, contracts) with a focus on integrity and reconciliation. Coordinate integrations with common UK construction tools (e.g., Procore, Autodesk/Build, Eque2, COINS-adjacent, field time-tracking, AP automation). Be hands-on when needed-carry out configuration and data migration tasks to unblock the team and keep delivery moving. Training provided on Sage Intacct Construction and support certification once onboard. People Leadership, Practice & Community Direct line management for junior consultants (typically 1-3): run regular 1:1s, set objectives, coach on delivery, complete performance reviews, and support wellbeing. Mentor across the wider team and contribute to playbooks, templates and training. Conduct value-led demos and discovery; shape statements of work and estimates; contribute to presales and marketing content. Present at customer forums and collaborate with partners. Essential Experience Knowledge of UK construction accounting and commercial processes (CIS, valuations, applications for payment, retentions, variations, WIP, subcontractor management). Strong change management skills: stakeholder engagement, communications planning, training and adoption. Confident project management: scoped delivery, budgeting, RAID, and clear status reporting across multiple projects. Ability to turn operational needs into clear, usable system designs and reports. Excellent communication, facilitation and documentation skills; comfortable with executives and site teams alike. Collaborative mindset with a passion for customer success and measurable outcomes. Nice to have Experience line-managing junior consultants or coaching/mentoring with readiness to hold direct reports. Proven experience implementing construction-related software (ERP/finance, project controls, cost management, or field/project management). Experience with integrations between finance/ERP and field/project tools. Exposure to UK GAAP, HMRC reporting and MTD. Prior work with Sage Intacct Construction Benefit Up to 60,000 DOE Remote working with occasional client site visits 23 days annual leave (increasing with service). Early finish twice a month. Birthday and personal day off. Pension, healthcare cash plan, EAP, life insurance, flu jabs. Paid volunteering time and company events. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
31/03/2026
Full time
NMS Recruit are seeking a Quantity Surveyor to move into a Senior Implementation Consultant role (Construction Software / Finance) . The role is ideal for quantity surveyors or finance/accounting professionals within the construction industry who are looking to step into a new challenge working with a growing and personable financial software business. Job Purpose To help UK construction businesses deliver projects more smoothly and predictably-and help the team to grow while doing it. You will lead technology change that improves finance and support the digital transformation of construction, partnering with commercial, site and finance teams. As a team lead you will set the tone for delivery excellence: coaching junior consultants, shaping ways of working, and building a supportive, high-trust environment. Training provided on Sage Intacct Construction (no prior Intacct experience required). Responsibilities Change Leadership & Stakeholder Management Lead stakeholders through change-mapping current vs future processes, building buy-in, and guiding teams through adoption. Facilitate clear decision-making across commercial, finance, operations and site leadership. Plan communications and training tailored to different audiences (project accountants, QSs, site managers, finance teams). Project & Delivery Management Own end-to-end delivery: scoping, solution design, configuration, testing, training, go-live and hypercare. Run effective project rhythms (kick-offs, show-and-tells, risk reviews), manage RAID logs, and keep delivery on time and on budget. Build practical dashboards and reporting that support confident, day-to-day decision-making. Customer Success & Advisory Act as a trusted advisor on project accounting, subcontractor management, procurement, valuations and contract administration. Translate real-world construction needs into robust system designs and simple, usable workflows. Measure outcomes (adoption, cycle times, reporting accuracy) and iterate to deliver lasting results. Technical Oversight (no prior Intacct required) Guide configuration across core areas (projects/job costing, contracts, purchasing, AP/AR, time & expenses, cash management). Oversee data migration (job histories, subcontractors, suppliers, valuations, retentions, contracts) with a focus on integrity and reconciliation. Coordinate integrations with common UK construction tools (e.g., Procore, Autodesk/Build, Eque2, COINS-adjacent, field time-tracking, AP automation). Be hands-on when needed-carry out configuration and data migration tasks to unblock the team and keep delivery moving. Training provided on Sage Intacct Construction and support certification once onboard. People Leadership, Practice & Community Direct line management for junior consultants (typically 1-3): run regular 1:1s, set objectives, coach on delivery, complete performance reviews, and support wellbeing. Mentor across the wider team and contribute to playbooks, templates and training. Conduct value-led demos and discovery; shape statements of work and estimates; contribute to presales and marketing content. Present at customer forums and collaborate with partners. Essential Experience Knowledge of UK construction accounting and commercial processes (CIS, valuations, applications for payment, retentions, variations, WIP, subcontractor management). Strong change management skills: stakeholder engagement, communications planning, training and adoption. Confident project management: scoped delivery, budgeting, RAID, and clear status reporting across multiple projects. Ability to turn operational needs into clear, usable system designs and reports. Excellent communication, facilitation and documentation skills; comfortable with executives and site teams alike. Collaborative mindset with a passion for customer success and measurable outcomes. Nice to have Experience line-managing junior consultants or coaching/mentoring with readiness to hold direct reports. Proven experience implementing construction-related software (ERP/finance, project controls, cost management, or field/project management). Experience with integrations between finance/ERP and field/project tools. Exposure to UK GAAP, HMRC reporting and MTD. Prior work with Sage Intacct Construction Benefit Up to 60,000 DOE Remote working with occasional client site visits 23 days annual leave (increasing with service). Early finish twice a month. Birthday and personal day off. Pension, healthcare cash plan, EAP, life insurance, flu jabs. Paid volunteering time and company events. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
This role sits within a Technical Services function and is responsible for providing expert technical advice to both internal and external stakeholders. The Technical Consultant ensures compliance with industry standards, supports product application, and contributes to the delivery of safe and effective passive fire protection solutions. Role Purpose To act as a technical authority on passive fire protection systems, supporting customers, internal teams, and projects through expert guidance, testing, compliance, and training. Key Responsibilities Technical Support & Advisory Provide technical advice via multiple channels (phone, email, online, and face-to-face). Support with product selection, application guidance, and installation best practices. Ensure all advice aligns with current regulations, standards, and industry best practices. Testing & Compliance Design and conduct fire tests to support certification and compliance requirements. Maintain up-to-date testing and certification documentation within internal systems. Produce technical reports demonstrating compliance with relevant building regulations and standards. Project & Technical Leadership Act as the technical lead on passive fire protection projects. Support the development of technical solutions and continuous product improvement. Work closely with internal teams to strengthen technical capability and service delivery. Training & Knowledge Development Deliver product and technical training to internal teams and external stakeholders. Continuously develop and maintain in-depth knowledge of products, systems, and regulatory changes. Collaboration & Continuous Improvement Work cross-functionally to enhance technical service and customer support. Share insights, identify issues, and contribute to improvements in technical processes and solutions. Compliance & Governance Ensure adherence to all legal, regulatory, and internal compliance requirements. Escalate technical uncertainties appropriately to senior stakeholders. Additional Responsibilities Support customer service objectives and team KPIs. Undertake occasional travel as required. Carry out any other reasonable duties aligned with the role. Candidate Requirements Qualifications Degree-level education (or equivalent experience). Relevant qualification in passive fire protection or fire safety (desirable). Industry certifications (e.g. fire safety qualifications) are advantageous. Experience & Skills Strong technical knowledge of passive fire protection products and systems. Experience in fire testing and certification processes (desirable). Ability to interpret technical drawings and specifications. Understanding of construction methods and building practices. Excellent customer service skills across multiple communication channels. Strong written and verbal communication skills, including report writing. Confident presentation and training delivery skills. High level of attention to detail and accuracy. Strong organisational and workload prioritisation abilities. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
31/03/2026
Full time
This role sits within a Technical Services function and is responsible for providing expert technical advice to both internal and external stakeholders. The Technical Consultant ensures compliance with industry standards, supports product application, and contributes to the delivery of safe and effective passive fire protection solutions. Role Purpose To act as a technical authority on passive fire protection systems, supporting customers, internal teams, and projects through expert guidance, testing, compliance, and training. Key Responsibilities Technical Support & Advisory Provide technical advice via multiple channels (phone, email, online, and face-to-face). Support with product selection, application guidance, and installation best practices. Ensure all advice aligns with current regulations, standards, and industry best practices. Testing & Compliance Design and conduct fire tests to support certification and compliance requirements. Maintain up-to-date testing and certification documentation within internal systems. Produce technical reports demonstrating compliance with relevant building regulations and standards. Project & Technical Leadership Act as the technical lead on passive fire protection projects. Support the development of technical solutions and continuous product improvement. Work closely with internal teams to strengthen technical capability and service delivery. Training & Knowledge Development Deliver product and technical training to internal teams and external stakeholders. Continuously develop and maintain in-depth knowledge of products, systems, and regulatory changes. Collaboration & Continuous Improvement Work cross-functionally to enhance technical service and customer support. Share insights, identify issues, and contribute to improvements in technical processes and solutions. Compliance & Governance Ensure adherence to all legal, regulatory, and internal compliance requirements. Escalate technical uncertainties appropriately to senior stakeholders. Additional Responsibilities Support customer service objectives and team KPIs. Undertake occasional travel as required. Carry out any other reasonable duties aligned with the role. Candidate Requirements Qualifications Degree-level education (or equivalent experience). Relevant qualification in passive fire protection or fire safety (desirable). Industry certifications (e.g. fire safety qualifications) are advantageous. Experience & Skills Strong technical knowledge of passive fire protection products and systems. Experience in fire testing and certification processes (desirable). Ability to interpret technical drawings and specifications. Understanding of construction methods and building practices. Excellent customer service skills across multiple communication channels. Strong written and verbal communication skills, including report writing. Confident presentation and training delivery skills. High level of attention to detail and accuracy. Strong organisational and workload prioritisation abilities. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Your new company We are recruiting on behalf of a well-established supplier of plumbing and related products that has been operating for over 50 years. With around 120 staff across office and warehouse operations, this business is known for its strong reputation and commitment to delivering exceptional service and technical expertise to customers nationwide. Your new role As the Plumbing Technical Support Manager, you will oversee a team of four Technical Support Advisors who provide expert advice to customers on plumbing products. This is a newly created position due to the current manager reducing their working days. You will work closely with them during the transition and receive ongoing support to ensure you succeed in your new role.Your responsibilities will include managing the day-to-day operations of the technical support team, ensuring high service standards, and acting as an escalation point for complex technical queries. You'll also play a key role in coaching and developing the team to maintain product knowledge and deliver exceptional customer service. What you'll need to succeed A strong plumbing background is essential; gas experience is highly desirable. Demonstrated leadership experience - this does not need to be in an identical role but should show team management or supervisory capability. Excellent communication and problem-solving skills. Ability to lead and motivate a team while maintaining a customer-focused approach. Organisational skills to manage workloads and ensure service levels are met. What you'll get in return A competitive salary between 40,000 - 45,000. Free on-site parking. 25 days annual leave plus bank holidays. The opportunity to step into a leadership role with full support from the existing manager during the transition. Join a respected and established business with a strong reputation in the industry. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
31/03/2026
Full time
Your new company We are recruiting on behalf of a well-established supplier of plumbing and related products that has been operating for over 50 years. With around 120 staff across office and warehouse operations, this business is known for its strong reputation and commitment to delivering exceptional service and technical expertise to customers nationwide. Your new role As the Plumbing Technical Support Manager, you will oversee a team of four Technical Support Advisors who provide expert advice to customers on plumbing products. This is a newly created position due to the current manager reducing their working days. You will work closely with them during the transition and receive ongoing support to ensure you succeed in your new role.Your responsibilities will include managing the day-to-day operations of the technical support team, ensuring high service standards, and acting as an escalation point for complex technical queries. You'll also play a key role in coaching and developing the team to maintain product knowledge and deliver exceptional customer service. What you'll need to succeed A strong plumbing background is essential; gas experience is highly desirable. Demonstrated leadership experience - this does not need to be in an identical role but should show team management or supervisory capability. Excellent communication and problem-solving skills. Ability to lead and motivate a team while maintaining a customer-focused approach. Organisational skills to manage workloads and ensure service levels are met. What you'll get in return A competitive salary between 40,000 - 45,000. Free on-site parking. 25 days annual leave plus bank holidays. The opportunity to step into a leadership role with full support from the existing manager during the transition. Join a respected and established business with a strong reputation in the industry. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Customer Experience Advisor - Norfolk - Permanent - £30,000 - £35,000 An excellent and exciting opportunity has arisen with our client, a House Builder, to join as a Customer Experience Advisor. The purpose of the role will be to manage customers from point of reservation through their journey of purchasing their home assisting with choices/options for their new property, ensuring the property is ready for handover and carrying out home demonstrations. This role is Monday to Friday based at the office and on site. Duties include: - Carrying out pre-inspections on properties prior to customers moving in to ensure any snags or issues are reported to build and sales team. - Assisting customers with choices and options to upgrade or change in their property. - Carry out home demonstrations and key handovers to the customer at their property. - Be on hand to answer any questions from customers post reservation of their property. Experience required: - Excellent Customer Service skills and experience - Keen eye for detail - Previous experience working in new homes either within a new homes Sales or Customer Care type role - This role would also suit someone with high end / luxury customer service experience and a keen eye and interest for interior design and property. For more information apply below or contact Chris Ellis at Wheatstone Solutions.
31/03/2026
Full time
Customer Experience Advisor - Norfolk - Permanent - £30,000 - £35,000 An excellent and exciting opportunity has arisen with our client, a House Builder, to join as a Customer Experience Advisor. The purpose of the role will be to manage customers from point of reservation through their journey of purchasing their home assisting with choices/options for their new property, ensuring the property is ready for handover and carrying out home demonstrations. This role is Monday to Friday based at the office and on site. Duties include: - Carrying out pre-inspections on properties prior to customers moving in to ensure any snags or issues are reported to build and sales team. - Assisting customers with choices and options to upgrade or change in their property. - Carry out home demonstrations and key handovers to the customer at their property. - Be on hand to answer any questions from customers post reservation of their property. Experience required: - Excellent Customer Service skills and experience - Keen eye for detail - Previous experience working in new homes either within a new homes Sales or Customer Care type role - This role would also suit someone with high end / luxury customer service experience and a keen eye and interest for interior design and property. For more information apply below or contact Chris Ellis at Wheatstone Solutions.
Assistant Site Manager Assistant Site Manager wanted for this high specification developer who focus on producing unique homes of real quality and distinction. Now due to their continued growth they are now seeking an Assistant Site Manager to help oversee an ongoing project in Eastleigh, Hampshire. Established for over 40 years this developer have sites all over the South East and take great pride in the homes they produce always focused on customer experience and the highest level of quality. Supporting the Site Manager, you will help drive daily site operations, ensuring quality, programme, and Health & Safety standards are all consistently achieved. You will be heavily involved in coordination of trades, monitoring progress, and ensuring all build stages meet NHBC requirements and the company standards with the following duties listed: Duites Assist in establishing and maintaining site facilities, temporary works, service routes and traffic management. Prepare and support method statements for temporary works in line with Health & Safety plans. Work closely with the Site Manager and H&S Advisor to ensure site compliance at all times. Coordinate and monitor subcontractors, ensuring quality workmanship and adherence to programme. Review drawings, check work against specifications, and ensure materials and labour are available to meet progress targets. Identify issues early, reporting to the Site Manager and implementing agreed solutions. On offer is the chance to work with a leading high specification developer, paying a very competitive base salary and full package.
31/03/2026
Full time
Assistant Site Manager Assistant Site Manager wanted for this high specification developer who focus on producing unique homes of real quality and distinction. Now due to their continued growth they are now seeking an Assistant Site Manager to help oversee an ongoing project in Eastleigh, Hampshire. Established for over 40 years this developer have sites all over the South East and take great pride in the homes they produce always focused on customer experience and the highest level of quality. Supporting the Site Manager, you will help drive daily site operations, ensuring quality, programme, and Health & Safety standards are all consistently achieved. You will be heavily involved in coordination of trades, monitoring progress, and ensuring all build stages meet NHBC requirements and the company standards with the following duties listed: Duites Assist in establishing and maintaining site facilities, temporary works, service routes and traffic management. Prepare and support method statements for temporary works in line with Health & Safety plans. Work closely with the Site Manager and H&S Advisor to ensure site compliance at all times. Coordinate and monitor subcontractors, ensuring quality workmanship and adherence to programme. Review drawings, check work against specifications, and ensure materials and labour are available to meet progress targets. Identify issues early, reporting to the Site Manager and implementing agreed solutions. On offer is the chance to work with a leading high specification developer, paying a very competitive base salary and full package.
New Homes Sales Executive Norfolk Residnetial Developer 60,000- 65,000 We are working with a well-established residential developer with an excellent reputation for delivering high-quality homes across East Anglia. Due to the launch of a brand-new development, they are looking to appoint an experienced New Homes Sales Executive to join their team on a flagship scheme in Norfolk. This is an exciting opportunity to be part of a long-term project of approximately 350 homes, offering strong earning potential and career progression within a supportive and growing business. The Role As a Sales Executive, you will be responsible for driving sales on-site and delivering an exceptional customer journey from initial enquiry through to completion. Key responsibilities include: Managing the full sales process from enquiry to exchange and completion Delivering high levels of customer service at all stages of the buying journey Conducting viewings and demonstrating show homes Managing the CRM system and maintaining accurate records Working to sales targets and achieving KPIs Liaising with solicitors, mortgage advisors, and internal teams Ensuring the marketing suite and show homes are presented to a high standard Requirements Strong track record of meeting or exceeding sales targets Excellent communication and interpersonal skills Well-presented, professional, and customer-focused IT literate with experience using CRM systems Full UK driving licence and flexibility to work weekends
31/03/2026
Full time
New Homes Sales Executive Norfolk Residnetial Developer 60,000- 65,000 We are working with a well-established residential developer with an excellent reputation for delivering high-quality homes across East Anglia. Due to the launch of a brand-new development, they are looking to appoint an experienced New Homes Sales Executive to join their team on a flagship scheme in Norfolk. This is an exciting opportunity to be part of a long-term project of approximately 350 homes, offering strong earning potential and career progression within a supportive and growing business. The Role As a Sales Executive, you will be responsible for driving sales on-site and delivering an exceptional customer journey from initial enquiry through to completion. Key responsibilities include: Managing the full sales process from enquiry to exchange and completion Delivering high levels of customer service at all stages of the buying journey Conducting viewings and demonstrating show homes Managing the CRM system and maintaining accurate records Working to sales targets and achieving KPIs Liaising with solicitors, mortgage advisors, and internal teams Ensuring the marketing suite and show homes are presented to a high standard Requirements Strong track record of meeting or exceeding sales targets Excellent communication and interpersonal skills Well-presented, professional, and customer-focused IT literate with experience using CRM systems Full UK driving licence and flexibility to work weekends
