Resident Liaison Officer - Planned Maintenance Location: Royal Borough of Kensington & Chelsea (Scattered Properties) Project: Externals Works Salary: £32,000 £34,000 + Package Company: Leading UK Property Services Contractor The Role We are currently recruiting for an experienced Resident Liaison Officer (RLO) to work with a UK-leading property services company delivering external works across scattered residential properties within the London Borough of Kensington & Chelsea. This is a resident-facing role requiring excellent communication skills and the ability to manage relationships with residents, stakeholders, and site teams to ensure works are delivered smoothly with minimal disruption. Key Responsibilities Act as the main point of contact between residents, site teams, and the client Build and maintain positive relationships with residents across multiple occupied properties Communicate programme details, access requirements, and upcoming works clearly and professionally Manage resident queries, concerns, and complaints, ensuring timely resolution Conduct resident drop-ins, home visits, and regular site presence Issue newsletters, letters, and notices regarding works and progress Support site teams by facilitating access and resident engagement Maintain accurate records of resident interactions and feedback Ensure compliance with company policies and client expectations Requirements Proven experience as a Resident Liaison Officer, ideally within social housing or local authority projects Experience working on externals or planned works programmes Strong interpersonal and communication skills Ability to manage a scattered-site portfolio effectively Confident dealing with diverse communities and vulnerable residents Organised, proactive, and solutions-focused approach Full UK driving licence preferred What s on Offer Competitive salary of £32,000 £34,000 Attractive package including benefits Must have your own car Opportunity to work on a high-profile local authority contract Long-term, stable role with a market-leading contractor Supportive team environment with clear processes and structure
14/03/2026
Full time
Resident Liaison Officer - Planned Maintenance Location: Royal Borough of Kensington & Chelsea (Scattered Properties) Project: Externals Works Salary: £32,000 £34,000 + Package Company: Leading UK Property Services Contractor The Role We are currently recruiting for an experienced Resident Liaison Officer (RLO) to work with a UK-leading property services company delivering external works across scattered residential properties within the London Borough of Kensington & Chelsea. This is a resident-facing role requiring excellent communication skills and the ability to manage relationships with residents, stakeholders, and site teams to ensure works are delivered smoothly with minimal disruption. Key Responsibilities Act as the main point of contact between residents, site teams, and the client Build and maintain positive relationships with residents across multiple occupied properties Communicate programme details, access requirements, and upcoming works clearly and professionally Manage resident queries, concerns, and complaints, ensuring timely resolution Conduct resident drop-ins, home visits, and regular site presence Issue newsletters, letters, and notices regarding works and progress Support site teams by facilitating access and resident engagement Maintain accurate records of resident interactions and feedback Ensure compliance with company policies and client expectations Requirements Proven experience as a Resident Liaison Officer, ideally within social housing or local authority projects Experience working on externals or planned works programmes Strong interpersonal and communication skills Ability to manage a scattered-site portfolio effectively Confident dealing with diverse communities and vulnerable residents Organised, proactive, and solutions-focused approach Full UK driving licence preferred What s on Offer Competitive salary of £32,000 £34,000 Attractive package including benefits Must have your own car Opportunity to work on a high-profile local authority contract Long-term, stable role with a market-leading contractor Supportive team environment with clear processes and structure
Audit & Anti-Fraud Manager Local Authority South East London A large local authority based in South East London is seeking an experienced Audit & Anti-Fraud Manager to lead and manage internal audit and counter-fraud activity across a complex, high-profile public-sector organisation. This is a senior interim opportunity for an accomplished audit and fraud professional who can provide assurance, leadership, and robust investigation capability while supporting the statutory responsibilities of the Section 151 function. Assignment Details Pay Rate: 44.09 per hour (Umbrella) May negotiate higher for exceptional candidates based on experience Contract Length: 11 months (ongoing assignment) Working Pattern: Hybrid working - 2 days per week in the office Office Location: Woolwich area, South East London (SE18) The Role The Audit & Anti-Fraud Manager will be responsible for ensuring effective audit coverage across council services, managing a large professional team, and overseeing complex investigations, including housing benefit fraud and other corporate irregularities. You will play a key role in safeguarding public funds, improving governance, and ensuring compliance with statutory, professional, and regulatory standards. Key Responsibilities Lead and manage the Audit & Anti-Fraud service, including responsibility for up to 20 staff Deliver continuous, risk-based internal audit coverage across corporate systems, contracts, ICT, schools, housing benefits, and externally funded services Ensure audits and investigations fully support the Section 151 statutory responsibilities Direct, manage, and review complex and sensitive investigations, including fraud, corruption, and irregularities Contribute to the development and delivery of the annual Audit & Anti-Fraud Plan Prepare high-quality audit reports, assurance statements, and performance reports for senior officers and Members Recommend control improvements and fraud prevention measures based on audit and investigation findings Ensure compliance with professional standards, including CIPFA Internal Audit Code of Practice and relevant legislation Promote fraud awareness, training, and modern investigative techniques across the organisation Liaise with senior managers, external agencies, regulators, police, and legal bodies as required Deputise for the Head of Audit & Anti-Fraud where necessary Essential Requirements Candidates must meet one of the following professional criteria: Member of the Institute of Internal Auditors (IIA) OR Fully qualified accountant and member of a CCAB-recognised body Skills & Experience Extensive experience leading internal audit and counter-fraud services within local government or the public sector Strong knowledge of audit, investigation, governance, and risk management frameworks Proven ability to manage large teams and complex workloads Experience conducting and overseeing sensitive, high-risk investigations Excellent stakeholder management skills, including engagement with senior officers and Members Strong report-writing, analytical, and decision-making capability Apply now for a confidential discussion and further details about this senior interim opportunity. Linsco is acting as an Employment Business in relation to this vacancy.
14/03/2026
Seasonal
Audit & Anti-Fraud Manager Local Authority South East London A large local authority based in South East London is seeking an experienced Audit & Anti-Fraud Manager to lead and manage internal audit and counter-fraud activity across a complex, high-profile public-sector organisation. This is a senior interim opportunity for an accomplished audit and fraud professional who can provide assurance, leadership, and robust investigation capability while supporting the statutory responsibilities of the Section 151 function. Assignment Details Pay Rate: 44.09 per hour (Umbrella) May negotiate higher for exceptional candidates based on experience Contract Length: 11 months (ongoing assignment) Working Pattern: Hybrid working - 2 days per week in the office Office Location: Woolwich area, South East London (SE18) The Role The Audit & Anti-Fraud Manager will be responsible for ensuring effective audit coverage across council services, managing a large professional team, and overseeing complex investigations, including housing benefit fraud and other corporate irregularities. You will play a key role in safeguarding public funds, improving governance, and ensuring compliance with statutory, professional, and regulatory standards. Key Responsibilities Lead and manage the Audit & Anti-Fraud service, including responsibility for up to 20 staff Deliver continuous, risk-based internal audit coverage across corporate systems, contracts, ICT, schools, housing benefits, and externally funded services Ensure audits and investigations fully support the Section 151 statutory responsibilities Direct, manage, and review complex and sensitive investigations, including fraud, corruption, and irregularities Contribute to the development and delivery of the annual Audit & Anti-Fraud Plan Prepare high-quality audit reports, assurance statements, and performance reports for senior officers and Members Recommend control improvements and fraud prevention measures based on audit and investigation findings Ensure compliance with professional standards, including CIPFA Internal Audit Code of Practice and relevant legislation Promote fraud awareness, training, and modern investigative techniques across the organisation Liaise with senior managers, external agencies, regulators, police, and legal bodies as required Deputise for the Head of Audit & Anti-Fraud where necessary Essential Requirements Candidates must meet one of the following professional criteria: Member of the Institute of Internal Auditors (IIA) OR Fully qualified accountant and member of a CCAB-recognised body Skills & Experience Extensive experience leading internal audit and counter-fraud services within local government or the public sector Strong knowledge of audit, investigation, governance, and risk management frameworks Proven ability to manage large teams and complex workloads Experience conducting and overseeing sensitive, high-risk investigations Excellent stakeholder management skills, including engagement with senior officers and Members Strong report-writing, analytical, and decision-making capability Apply now for a confidential discussion and further details about this senior interim opportunity. Linsco is acting as an Employment Business in relation to this vacancy.
ASB Officer Hourly Rate: 24.79 PAYE or 31.55 Umbrella Location: Remote (visiting the office once per month depending on location) Job Type: Temporary (3 months with potential extension) We are seeking an ASB Officers to join a Housing Association on a remote basis. Day-to-day of the role: Oversee and enhance strategies to manage and prevent anti-social behaviour (ASB) and fraud within tenancies. Conduct regular reviews and audits to ensure compliance with housing regulations and standards. Investigation and Resolution: Respond to reports of anti-social behaviour promptly and effectively. Collaborate with internal housing and environmental health teams, as well as law enforcement, to find suitable solutions for each case. Evidence Gathering: Manage a caseload, collect evidence, and maintain detailed records. Conduct surveillance and install surveillance equipment when necessary. Community Engagement: Build relationships within communities through routine work and targeted engagement. Work collaboratively to address individual problems and create safer, more cohesive neighbourhoods. Support for Victims and Witnesses: Provide intensive support to victims and witnesses. Attend court proceedings on behalf of the council when required. Required Skills & Qualifications: Proven experience in an ASB role within the housing sector. Strong legal knowledge related to ASB and housing, with the capability to manage legal actions if necessary. Strong organisational and communication skills, capable of handling multiple tasks simultaneously. Basic DBS required To apply for the ASB Officer position, please submit your CV your relevant experience.
13/03/2026
Seasonal
ASB Officer Hourly Rate: 24.79 PAYE or 31.55 Umbrella Location: Remote (visiting the office once per month depending on location) Job Type: Temporary (3 months with potential extension) We are seeking an ASB Officers to join a Housing Association on a remote basis. Day-to-day of the role: Oversee and enhance strategies to manage and prevent anti-social behaviour (ASB) and fraud within tenancies. Conduct regular reviews and audits to ensure compliance with housing regulations and standards. Investigation and Resolution: Respond to reports of anti-social behaviour promptly and effectively. Collaborate with internal housing and environmental health teams, as well as law enforcement, to find suitable solutions for each case. Evidence Gathering: Manage a caseload, collect evidence, and maintain detailed records. Conduct surveillance and install surveillance equipment when necessary. Community Engagement: Build relationships within communities through routine work and targeted engagement. Work collaboratively to address individual problems and create safer, more cohesive neighbourhoods. Support for Victims and Witnesses: Provide intensive support to victims and witnesses. Attend court proceedings on behalf of the council when required. Required Skills & Qualifications: Proven experience in an ASB role within the housing sector. Strong legal knowledge related to ASB and housing, with the capability to manage legal actions if necessary. Strong organisational and communication skills, capable of handling multiple tasks simultaneously. Basic DBS required To apply for the ASB Officer position, please submit your CV your relevant experience.
Axis CLC is a national property maintenance and compliance partner, backed by over 110 years of combined experience. We employ more than 2,500 people and support over 400 clients across the UK, delivering essential repairs, refurbishment and building safety services that keep homes and public buildings operating at their best. Each year we complete over 400,000 repairs, helping to keep tenants safe, properties performing and owners fully compliant. The Role: Assisting and ensuring the effective and efficient delivery of our contracts in a way that is financially viable. Ensuring that we maintain quality work, carried out safely, completed on schedule and in accordance with our client s changing needs with minimum inconvenience to residents. Responsibilities: Assist and management of the day-to-day operations of Planned or R&M Contracts Work in partnership with the clients to exceed operational and business expectations. Management of the motivation of operatives and subcontractors Ensuring profit and performance targets are achieved Liaising and developing relationships with the client's representatives and resident groups Monitoring the performance of the contract and ensure that Key Performance Indicators are achieved Managing resources to ensure efficiency and contractual obligations are maintained Monitoring progress of the contract to ensure the completed works are correct and to the agreed specification standard Monitoring quality, safety and environment and promote a safety culture within the business unit Managing / liaising with a team of Supervisors, Administrators and Resident Liaison Officers to ensure contractual expectations are met along with responsibility for recruitment retention, training and development of employees Maintaining and develop reports on progress and performance of contract Monitoring management systems and ensure that they are maintained and targets are achieved Monitoring the financial aspects of the contract and report on profitability Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance Ensuring works are completed on time and to a high-quality standard Plan, programme and coordinate efforts of Operatives and Subcontractors such that works progress as agreed, to programme and in accordance with the contract provisions, with the least amount of disruption and inconvenience to the residents Ensuring that suppliers/subcontractor works are carried out in accordance with the work sheets given and in a timely manner meeting all contract KPI targets Ensure that all Variation sheets are appropriately completed and signed by the Client or Client representative; provide Contracts Manager with such signed copies at the earliest opportunity Prepare snagging lists at the earliest opportunity and promptly issue such for record of the relevant part About You: Contracts management within repairs and maintenance Full Driving License Formal qualification and training within the Building industry Understanding of all principles within contract management. The ability to adapt to busy workload. Prioritise a changing schedule Strong management skills and the ability to motivate a team at all levels Experience within a result driven business Ability to be innovative and creative to resolve complex Knowledge of building maintenance and repair What We Offer £41,000 plus benefits including: 25 days annual leave + bank holidays Car allowance Up to £2,000 colleague referral fee Long-service awards Perkbox access to free coffees, cinema tickets, discounts and well-being offers 1 paid volunteer day each year Ongoing training, support and opportunities for progression, we promote from within Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
13/03/2026
Full time
Axis CLC is a national property maintenance and compliance partner, backed by over 110 years of combined experience. We employ more than 2,500 people and support over 400 clients across the UK, delivering essential repairs, refurbishment and building safety services that keep homes and public buildings operating at their best. Each year we complete over 400,000 repairs, helping to keep tenants safe, properties performing and owners fully compliant. The Role: Assisting and ensuring the effective and efficient delivery of our contracts in a way that is financially viable. Ensuring that we maintain quality work, carried out safely, completed on schedule and in accordance with our client s changing needs with minimum inconvenience to residents. Responsibilities: Assist and management of the day-to-day operations of Planned or R&M Contracts Work in partnership with the clients to exceed operational and business expectations. Management of the motivation of operatives and subcontractors Ensuring profit and performance targets are achieved Liaising and developing relationships with the client's representatives and resident groups Monitoring the performance of the contract and ensure that Key Performance Indicators are achieved Managing resources to ensure efficiency and contractual obligations are maintained Monitoring progress of the contract to ensure the completed works are correct and to the agreed specification standard Monitoring quality, safety and environment and promote a safety culture within the business unit Managing / liaising with a team of Supervisors, Administrators and Resident Liaison Officers to ensure contractual expectations are met along with responsibility for recruitment retention, training and development of employees Maintaining and develop reports on progress and performance of contract Monitoring management systems and ensure that they are maintained and targets are achieved Monitoring the financial aspects of the contract and report on profitability Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance Ensuring works are completed on time and to a high-quality standard Plan, programme and coordinate efforts of Operatives and Subcontractors such that works progress as agreed, to programme and in accordance with the contract provisions, with the least amount of disruption and inconvenience to the residents Ensuring that suppliers/subcontractor works are carried out in accordance with the work sheets given and in a timely manner meeting all contract KPI targets Ensure that all Variation sheets are appropriately completed and signed by the Client or Client representative; provide Contracts Manager with such signed copies at the earliest opportunity Prepare snagging lists at the earliest opportunity and promptly issue such for record of the relevant part About You: Contracts management within repairs and maintenance Full Driving License Formal qualification and training within the Building industry Understanding of all principles within contract management. The ability to adapt to busy workload. Prioritise a changing schedule Strong management skills and the ability to motivate a team at all levels Experience within a result driven business Ability to be innovative and creative to resolve complex Knowledge of building maintenance and repair What We Offer £41,000 plus benefits including: 25 days annual leave + bank holidays Car allowance Up to £2,000 colleague referral fee Long-service awards Perkbox access to free coffees, cinema tickets, discounts and well-being offers 1 paid volunteer day each year Ongoing training, support and opportunities for progression, we promote from within Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
We are currently recruiting for a proactive Housing Officer with experience in housing and property matters on behalf of our client based in Medway. This is a full-time, hybrid role offered on a 6-month temporary contract. Key Responsibilities: Inspect homes to identify hazards and ensure compliance with housing standards. Advise tenants, landlords and property owners on property condition and available assistance. Take enforcement action where necessary to ensure safe, compliant housing. Skills & Experience Required: A working knowledge of housing standards and legislation, with the ability to apply this in a practical, proportionate way. Confidence in assessing risks, identifying hazards, and knowing when formal action is required. An interest in supporting residents with home adaptations, with the ability to offer practical and technical advice. Clear communication skills and the ability to work positively with residents, landlords, and other professionals. If you are a proactive and motivated individual with experience in housing standards, property compliance, and tenant support, and are looking for a temporary opportunity to make a tangible impact, we would be delighted to receive your application. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
13/03/2026
Contract
We are currently recruiting for a proactive Housing Officer with experience in housing and property matters on behalf of our client based in Medway. This is a full-time, hybrid role offered on a 6-month temporary contract. Key Responsibilities: Inspect homes to identify hazards and ensure compliance with housing standards. Advise tenants, landlords and property owners on property condition and available assistance. Take enforcement action where necessary to ensure safe, compliant housing. Skills & Experience Required: A working knowledge of housing standards and legislation, with the ability to apply this in a practical, proportionate way. Confidence in assessing risks, identifying hazards, and knowing when formal action is required. An interest in supporting residents with home adaptations, with the ability to offer practical and technical advice. Clear communication skills and the ability to work positively with residents, landlords, and other professionals. If you are a proactive and motivated individual with experience in housing standards, property compliance, and tenant support, and are looking for a temporary opportunity to make a tangible impact, we would be delighted to receive your application. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Compliance Manager Location: London & South East (travel required) Salary: £52,104 - £56,375 + Benefits Contract: Permanent Salvation Army Homes, in partnership with Adecco, is seeking a Compliance Manager to join their Asset Management Team. Salvation Army Homes provides quality accommodation for people in need of safety, security, and opportunity. This is a fantastic opportunity to lead compliance across a diverse housing portfolio, ensuring homes are safe, sustainable, and meet all legal obligations. About the Role As Compliance Manager, you will oversee all aspects of statutory and regulatory compliance for our housing stock. You'll manage a dedicated compliance team and ensure that our organisation operates within the highest standards of governance, safeguarding residents and supporting our mission to provide secure and dignified housing. Key Responsibilities Develop and implement compliance frameworks for social housing, covering gas, electrical, fire safety, water hygiene, asbestos, lifts, and other statutory requirements. Manage a compliance team, including Junior Compliance Manager, Asset Data Manager, and support officers. Maintain compliance registers and certification across all properties. Ensure timely completion of safety inspections, servicing, and remedial works. Oversee contractor performance and ensure compliance with health and safety legislation. Conduct internal audits and risk assessments, implementing corrective actions. Prepare compliance reports for Board, regulators, and internal stakeholders. Manage mechanical, electrical, and compliance-related capital works. Monitor budgets and feed into monthly reporting for the Asset Management team. About You Degree or equivalent technical qualification in Engineering, Compliance, Risk Management, or similar. Professional membership (eg, CIBSE, MIET, RICS, CIOB) or working towards. Proven experience managing compliance in social housing or property services. Strong knowledge of statutory compliance areas (gas, electrical, fire safety, water hygiene, asbestos, lifts). Excellent organisational and communication skills, with ability to influence at all levels. Familiarity with housing regulations, health and safety legislation, and building compliance standards. Why Join Us? At Salvation Army Homes, we are committed to providing good quality housing services and support. Working with Adecco, we aim to attract talented professionals who share our values and want to make a real difference. You'll be part of a team that values collaboration, integrity, and innovation. Interested? Apply today through Adecco and help us deliver safe, sustainable homes for those who need them most.
13/03/2026
Full time
Compliance Manager Location: London & South East (travel required) Salary: £52,104 - £56,375 + Benefits Contract: Permanent Salvation Army Homes, in partnership with Adecco, is seeking a Compliance Manager to join their Asset Management Team. Salvation Army Homes provides quality accommodation for people in need of safety, security, and opportunity. This is a fantastic opportunity to lead compliance across a diverse housing portfolio, ensuring homes are safe, sustainable, and meet all legal obligations. About the Role As Compliance Manager, you will oversee all aspects of statutory and regulatory compliance for our housing stock. You'll manage a dedicated compliance team and ensure that our organisation operates within the highest standards of governance, safeguarding residents and supporting our mission to provide secure and dignified housing. Key Responsibilities Develop and implement compliance frameworks for social housing, covering gas, electrical, fire safety, water hygiene, asbestos, lifts, and other statutory requirements. Manage a compliance team, including Junior Compliance Manager, Asset Data Manager, and support officers. Maintain compliance registers and certification across all properties. Ensure timely completion of safety inspections, servicing, and remedial works. Oversee contractor performance and ensure compliance with health and safety legislation. Conduct internal audits and risk assessments, implementing corrective actions. Prepare compliance reports for Board, regulators, and internal stakeholders. Manage mechanical, electrical, and compliance-related capital works. Monitor budgets and feed into monthly reporting for the Asset Management team. About You Degree or equivalent technical qualification in Engineering, Compliance, Risk Management, or similar. Professional membership (eg, CIBSE, MIET, RICS, CIOB) or working towards. Proven experience managing compliance in social housing or property services. Strong knowledge of statutory compliance areas (gas, electrical, fire safety, water hygiene, asbestos, lifts). Excellent organisational and communication skills, with ability to influence at all levels. Familiarity with housing regulations, health and safety legislation, and building compliance standards. Why Join Us? At Salvation Army Homes, we are committed to providing good quality housing services and support. Working with Adecco, we aim to attract talented professionals who share our values and want to make a real difference. You'll be part of a team that values collaboration, integrity, and innovation. Interested? Apply today through Adecco and help us deliver safe, sustainable homes for those who need them most.
Job Title: Site Security Officer Location: Crowborough Salary: £35,000 per annum Hours: 48 hours per week (mix of day and night shifts, 12-hour shifts) Contract Type: Fixed Term Contract 12 months Purpose of the Role: To provide an on-site security presence and support across accommodation properties, ensuring the safety and welfare of residents, staff, and assets. The Site Security Officer will act as a visible deterrent, respond promptly to incidents, and uphold security and safeguarding standards in accordance with contractual requirements. Duties and Responsibilities: Maintain a visible and professional security presence at designated accommodation sites. Monitor access control, conduct patrols, and ensure site integrity. Respond to incidents and escalate to the Security Team Leader as needed. Support residents in maintaining a safe living environment. Complete incident reports and other documentation accurately and promptly. Assist with safeguarding referrals and protective measures for vulnerable individuals. Ensure compliance with health & safety, data protection, and contractual obligations. Operate CCTV and other surveillance systems as required. Attend training sessions and briefings to maintain operational readiness. Communicate effectively with residents, colleagues, and external agencies. Required Skills: Valid SIA Licence (Security Guarding or Door Supervision). Experience in front-line security or a similar role. Strong communication and interpersonal skills. Ability to remain calm under pressure and respond effectively to incidents. Basic IT skills for reporting and documentation. Understanding of safeguarding and duty of care principles. Willingness to work flexible hours, including evenings and weekends. Ability to collaborate with housing, operations, and safeguarding teams to support service delivery. Full UK driving licence required due to the location of the site. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
13/03/2026
Contract
Job Title: Site Security Officer Location: Crowborough Salary: £35,000 per annum Hours: 48 hours per week (mix of day and night shifts, 12-hour shifts) Contract Type: Fixed Term Contract 12 months Purpose of the Role: To provide an on-site security presence and support across accommodation properties, ensuring the safety and welfare of residents, staff, and assets. The Site Security Officer will act as a visible deterrent, respond promptly to incidents, and uphold security and safeguarding standards in accordance with contractual requirements. Duties and Responsibilities: Maintain a visible and professional security presence at designated accommodation sites. Monitor access control, conduct patrols, and ensure site integrity. Respond to incidents and escalate to the Security Team Leader as needed. Support residents in maintaining a safe living environment. Complete incident reports and other documentation accurately and promptly. Assist with safeguarding referrals and protective measures for vulnerable individuals. Ensure compliance with health & safety, data protection, and contractual obligations. Operate CCTV and other surveillance systems as required. Attend training sessions and briefings to maintain operational readiness. Communicate effectively with residents, colleagues, and external agencies. Required Skills: Valid SIA Licence (Security Guarding or Door Supervision). Experience in front-line security or a similar role. Strong communication and interpersonal skills. Ability to remain calm under pressure and respond effectively to incidents. Basic IT skills for reporting and documentation. Understanding of safeguarding and duty of care principles. Willingness to work flexible hours, including evenings and weekends. Ability to collaborate with housing, operations, and safeguarding teams to support service delivery. Full UK driving licence required due to the location of the site. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
Site Manager Legal Disrepair (Social Housing) Location - Hackney, North East London Salary - £45,000 £50,000 per annum + 10% Car Allowance Start Date - ASAP About the Company Our client is a well-established contractor specialising in social housing maintenance and refurbishment, delivering high-quality works for local authorities and housing associations across London. Due to continued growth, they are looking to appoint an experienced Site Manager to oversee legal disrepair projects across their Hackney portfolio. The Role As Site Manager, you will be responsible for managing planned and reactive works relating to legal disrepair cases within occupied social housing properties. You will oversee site operations, coordinate subcontractors, and ensure works are delivered safely, on time, and to a high standard. The role will be primarily based in Hackney and surrounding North East London boroughs, so the client is ideally seeking someone based locally to minimise long commutes. Key Responsibilities Manage day-to-day site operations on legal disrepair projects within social housing. Ensure works are completed in line with contractual obligations, compliance requirements, and quality standards. Coordinate subcontractors, trades, and suppliers on site. Monitor project progress, budgets, and timelines. Conduct site inspections and ensure adherence to health & safety regulations. Liaise with tenants, housing officers, and client representatives to ensure excellent service delivery. Maintain accurate site records and reporting. Resolve site issues efficiently to minimise delays and tenant disruption. Requirements Minimum 2 years experience managing legal disrepair works. Experience working within social housing refurbishment, maintenance, or reactive works. Strong understanding of tenanted property environments. Excellent organisational and communication skills. Ability to manage subcontractors and multiple workstreams. Valid SMSTS or SSSTS, CSCS card, and First Aid. Full UK Driving Licence Email - (url removed) or call Maryrisa or Holli - (phone number removed)
12/03/2026
Full time
Site Manager Legal Disrepair (Social Housing) Location - Hackney, North East London Salary - £45,000 £50,000 per annum + 10% Car Allowance Start Date - ASAP About the Company Our client is a well-established contractor specialising in social housing maintenance and refurbishment, delivering high-quality works for local authorities and housing associations across London. Due to continued growth, they are looking to appoint an experienced Site Manager to oversee legal disrepair projects across their Hackney portfolio. The Role As Site Manager, you will be responsible for managing planned and reactive works relating to legal disrepair cases within occupied social housing properties. You will oversee site operations, coordinate subcontractors, and ensure works are delivered safely, on time, and to a high standard. The role will be primarily based in Hackney and surrounding North East London boroughs, so the client is ideally seeking someone based locally to minimise long commutes. Key Responsibilities Manage day-to-day site operations on legal disrepair projects within social housing. Ensure works are completed in line with contractual obligations, compliance requirements, and quality standards. Coordinate subcontractors, trades, and suppliers on site. Monitor project progress, budgets, and timelines. Conduct site inspections and ensure adherence to health & safety regulations. Liaise with tenants, housing officers, and client representatives to ensure excellent service delivery. Maintain accurate site records and reporting. Resolve site issues efficiently to minimise delays and tenant disruption. Requirements Minimum 2 years experience managing legal disrepair works. Experience working within social housing refurbishment, maintenance, or reactive works. Strong understanding of tenanted property environments. Excellent organisational and communication skills. Ability to manage subcontractors and multiple workstreams. Valid SMSTS or SSSTS, CSCS card, and First Aid. Full UK Driving Licence Email - (url removed) or call Maryrisa or Holli - (phone number removed)
Job Title: Housing Disrepair Officer Location: Bedfordshire We are seeking a Housing Disrepair Officer to manage a caseload of social housing disrepair claims from initial letter of claim through to resolution. This role involves ensuring compliance with legal protocols, coordinating repairs, and maintaining detailed case records while delivering a high standard of service to tenants and leaseholders. Key Responsibilities Manage disrepair claims from initial letter of claim through to settlement or court proceedings, ensuring compliance with the Pre-Action Protocol for Legal Claims, Landlord and Tenant Act 1985, and Homes (Fitness for Human Habitation) Act 2018. Prepare and maintain key documents, including Letters of Claim, Letters of Response, Part 35 schedules, case summaries, disclosures, and submissions for the legal team. Review settlement offers, assess cost and risk, and work with legal advisors to develop negotiation strategies. Arrange and oversee expert inspections, including pre- and post-inspections, cost estimates, and defect analyses. Schedule inspections, define repair scopes, agree variations, and monitor contractor performance to ensure timely, high-quality repairs. Liaise with solicitors, legal teams, external counsel, tenants, leaseholders, and third parties to communicate progress and resolve queries. Maintain detailed case records, update internal tracking systems, and report on settlement values, case durations, KPIs, and budget performance. Identify trends in disrepair claims and contribute to service improvements to reduce liability and enhance customer outcomes. Support the development of internal disrepair protocols based on lessons learned from complaints and settlements. Skills and Experience Experience managing social housing disrepair claims or similar legal casework. Knowledge of relevant legislation, including the Pre-Action Protocol for Legal Claims, Landlord and Tenant Act 1985, and Homes (Fitness for Human Habitation) Act 2018. Strong organisational, communication, and negotiation skills. Ability to coordinate repairs, procure contractor services, and monitor compliance. Analytical mindset with the ability to assess risks, costs, and trends in disrepair claims. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
12/03/2026
Contract
Job Title: Housing Disrepair Officer Location: Bedfordshire We are seeking a Housing Disrepair Officer to manage a caseload of social housing disrepair claims from initial letter of claim through to resolution. This role involves ensuring compliance with legal protocols, coordinating repairs, and maintaining detailed case records while delivering a high standard of service to tenants and leaseholders. Key Responsibilities Manage disrepair claims from initial letter of claim through to settlement or court proceedings, ensuring compliance with the Pre-Action Protocol for Legal Claims, Landlord and Tenant Act 1985, and Homes (Fitness for Human Habitation) Act 2018. Prepare and maintain key documents, including Letters of Claim, Letters of Response, Part 35 schedules, case summaries, disclosures, and submissions for the legal team. Review settlement offers, assess cost and risk, and work with legal advisors to develop negotiation strategies. Arrange and oversee expert inspections, including pre- and post-inspections, cost estimates, and defect analyses. Schedule inspections, define repair scopes, agree variations, and monitor contractor performance to ensure timely, high-quality repairs. Liaise with solicitors, legal teams, external counsel, tenants, leaseholders, and third parties to communicate progress and resolve queries. Maintain detailed case records, update internal tracking systems, and report on settlement values, case durations, KPIs, and budget performance. Identify trends in disrepair claims and contribute to service improvements to reduce liability and enhance customer outcomes. Support the development of internal disrepair protocols based on lessons learned from complaints and settlements. Skills and Experience Experience managing social housing disrepair claims or similar legal casework. Knowledge of relevant legislation, including the Pre-Action Protocol for Legal Claims, Landlord and Tenant Act 1985, and Homes (Fitness for Human Habitation) Act 2018. Strong organisational, communication, and negotiation skills. Ability to coordinate repairs, procure contractor services, and monitor compliance. Analytical mindset with the ability to assess risks, costs, and trends in disrepair claims. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
Job Title: Housing Officer (Neighbourhood Management) Location: Berkshire Employment Type: Hybrid (1 day in office, 2-3 days mobile/on-site) Rate: PAYE 15.55 per hour / Umbrella 19.36 per hour About the Role We are seeking an experienced Housing Officer to deliver a professional, high-quality mixed-tenure service across Berkshire. This role focuses on neighbourhood management, compliance, and tenancy support, ensuring safe, inclusive, and sustainable communities. You will work hybridly, spending 1 day in the office and 2-3 days mobile (working from home and on-site). A full driving licence and access to a car are essential. Key Responsibilities Deliver a professional and high-quality mixed-tenure service, resolving housing management challenges, including neighbourhood management issues and compliance casework. Conduct inspections and proactively manage housing management issues, developing creative solutions to achieve positive outcomes. Ensure neighbourhoods are safe and inclusive, listening to customer needs and contributing to sustainable community development. Fulfill landlord responsibilities, adhering to policies, procedures, and regulatory/legislative requirements. Take a proactive approach to health and safety, ensuring compliance with all relevant standards. Provide excellent customer service, contributing to a 90% customer satisfaction target. Collaborate with colleagues to conduct routine checks and deliver improvements to homes and communities. Build and maintain relationships with key stakeholders and partner agencies. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
12/03/2026
Contract
Job Title: Housing Officer (Neighbourhood Management) Location: Berkshire Employment Type: Hybrid (1 day in office, 2-3 days mobile/on-site) Rate: PAYE 15.55 per hour / Umbrella 19.36 per hour About the Role We are seeking an experienced Housing Officer to deliver a professional, high-quality mixed-tenure service across Berkshire. This role focuses on neighbourhood management, compliance, and tenancy support, ensuring safe, inclusive, and sustainable communities. You will work hybridly, spending 1 day in the office and 2-3 days mobile (working from home and on-site). A full driving licence and access to a car are essential. Key Responsibilities Deliver a professional and high-quality mixed-tenure service, resolving housing management challenges, including neighbourhood management issues and compliance casework. Conduct inspections and proactively manage housing management issues, developing creative solutions to achieve positive outcomes. Ensure neighbourhoods are safe and inclusive, listening to customer needs and contributing to sustainable community development. Fulfill landlord responsibilities, adhering to policies, procedures, and regulatory/legislative requirements. Take a proactive approach to health and safety, ensuring compliance with all relevant standards. Provide excellent customer service, contributing to a 90% customer satisfaction target. Collaborate with colleagues to conduct routine checks and deliver improvements to homes and communities. Build and maintain relationships with key stakeholders and partner agencies. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
The Interim Sustainability Project Officer will lead retrofit projects within the property department of a Housing Association. This temporary role requires an individual with expertise in project management and a focus on energy efficiency improvements. Client Details This Housing Provider based in London operates within the property sector and is committed to delivering impactful projects. As a medium-sized entity, they focus on improving housing conditions and supporting sustainable initiatives. Description As the Interim Sustainability Project Officer Manage retrofit projects from inception to completion, ensuring objectives are met. Oversee project schedules, budgets, and resources effectively. Collaborate with internal teams and external stakeholders to ensure project success. Monitor compliance with relevant regulations and standards. Prepare detailed project reports and updates for senior management. Identify and mitigate risks associated with retrofit projects. Support the organisation's energy efficiency and sustainability goals. Provide technical guidance to ensure high-quality project outcomes. Profile The successful Interim Sustainability Project Officer should have: Proven experience in managing retrofit or property-related projects. Strong knowledge of energy efficiency and sustainability practices. Excellent project management and organisational skills. Ability to build effective working relationships with stakeholders. Understanding of relevant regulations and compliance requirements. Proficiency in preparing reports and managing budgets. Able to be in London every week Job Offer For the successful Interim Sustainability Project Officer, on offer is: A Competitive daily rate Opportunity to work on interim, impactful projects within the not-for-profit sector. Collaborative and professional working environment. Chance to contribute to sustainability and energy efficiency initiatives. If you are a motivated professional ready to make a difference in the property industry, apply now for the Interim Sustainability Project Officer role.
12/03/2026
Seasonal
The Interim Sustainability Project Officer will lead retrofit projects within the property department of a Housing Association. This temporary role requires an individual with expertise in project management and a focus on energy efficiency improvements. Client Details This Housing Provider based in London operates within the property sector and is committed to delivering impactful projects. As a medium-sized entity, they focus on improving housing conditions and supporting sustainable initiatives. Description As the Interim Sustainability Project Officer Manage retrofit projects from inception to completion, ensuring objectives are met. Oversee project schedules, budgets, and resources effectively. Collaborate with internal teams and external stakeholders to ensure project success. Monitor compliance with relevant regulations and standards. Prepare detailed project reports and updates for senior management. Identify and mitigate risks associated with retrofit projects. Support the organisation's energy efficiency and sustainability goals. Provide technical guidance to ensure high-quality project outcomes. Profile The successful Interim Sustainability Project Officer should have: Proven experience in managing retrofit or property-related projects. Strong knowledge of energy efficiency and sustainability practices. Excellent project management and organisational skills. Ability to build effective working relationships with stakeholders. Understanding of relevant regulations and compliance requirements. Proficiency in preparing reports and managing budgets. Able to be in London every week Job Offer For the successful Interim Sustainability Project Officer, on offer is: A Competitive daily rate Opportunity to work on interim, impactful projects within the not-for-profit sector. Collaborative and professional working environment. Chance to contribute to sustainability and energy efficiency initiatives. If you are a motivated professional ready to make a difference in the property industry, apply now for the Interim Sustainability Project Officer role.
G2 Recruitment Group Limited
South Weston, Oxfordshire
I am currently assisting my client, to identify a Private Sector Housing Officer to join their team on a 6-month contract, to carry out enforcement action, HHSRS inspections and HMO Licensing Private Sector Housing Officer Contract: 6 months Rate: 40.00 per hour Hours: Full time Location: South West Key Responsibilities Investigate complaints relating to private sector housing and assess landlord compliance with relevant legislation Carry out property inspections and undertake Housing Health and Safety Rating System (HHSRS) assessments Prepare and serve enforcement documentation, including improvement notices, prohibition orders, civil penalties, and prosecution files Provide advice and guidance to tenants and landlords on housing standards, legal rights, remedies, and compliance requirements Support and progress cases involving illegal eviction, harassment, and other unlawful landlord practices Manage a complex enforcement caseload in accordance with council policy, statutory guidance, and best practice Essential Requirements Vast experience in Private Sector Housing Knowledge of housing legislation including Housing Act 2004 Full UK driving licence and access to a vehicle DBS Check Feel free to give me a call on (phone number removed) to have a confidential chat regarding this position, or refer someone for this position. Kind Regards, Sakaar Lama
12/03/2026
Contract
I am currently assisting my client, to identify a Private Sector Housing Officer to join their team on a 6-month contract, to carry out enforcement action, HHSRS inspections and HMO Licensing Private Sector Housing Officer Contract: 6 months Rate: 40.00 per hour Hours: Full time Location: South West Key Responsibilities Investigate complaints relating to private sector housing and assess landlord compliance with relevant legislation Carry out property inspections and undertake Housing Health and Safety Rating System (HHSRS) assessments Prepare and serve enforcement documentation, including improvement notices, prohibition orders, civil penalties, and prosecution files Provide advice and guidance to tenants and landlords on housing standards, legal rights, remedies, and compliance requirements Support and progress cases involving illegal eviction, harassment, and other unlawful landlord practices Manage a complex enforcement caseload in accordance with council policy, statutory guidance, and best practice Essential Requirements Vast experience in Private Sector Housing Knowledge of housing legislation including Housing Act 2004 Full UK driving licence and access to a vehicle DBS Check Feel free to give me a call on (phone number removed) to have a confidential chat regarding this position, or refer someone for this position. Kind Regards, Sakaar Lama
Spencer Clarke Group are seeking a Reviews & Complaints Officer for a Local Authority Client in Berkshire. In this role, you will lead legally robust investigations of housing reviews and complaints, ensuring all decisions comply with statutory guidelines. Duties: Investigate and assess S.202 and S.167 housing reviews to ensure decisions are legally sound. Prepare cases for S.204 County Court Appeals. Handle Stage 1 and Stage 2 complaints, including LGSCO responses. Collaborate with Housing Operations teams to ensure statutory compliance and accurate documentation. Qualifications and Experience: The successful candidate will have the following skills / experience: Proven experience in S.202 Reviews and associated decision-making. Experience preparing and managing S.204 County Court Appeals cases. Handling S.167 Reviews of housing allocations. Managing Stage 1 & 2 complaints and LGSCO complaint responses. What's on offer: Salary: 30ph+ may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
11/03/2026
Contract
Spencer Clarke Group are seeking a Reviews & Complaints Officer for a Local Authority Client in Berkshire. In this role, you will lead legally robust investigations of housing reviews and complaints, ensuring all decisions comply with statutory guidelines. Duties: Investigate and assess S.202 and S.167 housing reviews to ensure decisions are legally sound. Prepare cases for S.204 County Court Appeals. Handle Stage 1 and Stage 2 complaints, including LGSCO responses. Collaborate with Housing Operations teams to ensure statutory compliance and accurate documentation. Qualifications and Experience: The successful candidate will have the following skills / experience: Proven experience in S.202 Reviews and associated decision-making. Experience preparing and managing S.204 County Court Appeals cases. Handling S.167 Reviews of housing allocations. Managing Stage 1 & 2 complaints and LGSCO complaint responses. What's on offer: Salary: 30ph+ may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Spencer Clarke Group are seeking a Housing Enforcement Officer for a Local Authority Client in North East Lincolnshire. In this role, you will investigate poor housing conditions, carry out HHSRS inspections, and take proportionate enforcement action to improve standards across the private rented sector, including HMOs. Duties: Investigate complaints and inspect private rented properties, including HMOs, to identify housing hazards using HHSRS. Take informal and formal enforcement action, including serving notices and monitoring remedial works. Assess, licence and monitor HMOs and other licenced properties to ensure ongoing compliance. Gather evidence and conduct interviews under caution in line with relevant legislation. Qualifications and Experience: The successful candidate will have the following skills / experience: Proven experience in housing standards and enforcement within the private rented sector. Practical experience carrying out HHSRS inspections and hazard assessments. Experience of HMO licensing alongside broader housing enforcement work. Experience gathering evidence and undertaking formal enforcement action, including interviews under caution. What's on offer: Salary: 24ph+ may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 37 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
11/03/2026
Contract
Spencer Clarke Group are seeking a Housing Enforcement Officer for a Local Authority Client in North East Lincolnshire. In this role, you will investigate poor housing conditions, carry out HHSRS inspections, and take proportionate enforcement action to improve standards across the private rented sector, including HMOs. Duties: Investigate complaints and inspect private rented properties, including HMOs, to identify housing hazards using HHSRS. Take informal and formal enforcement action, including serving notices and monitoring remedial works. Assess, licence and monitor HMOs and other licenced properties to ensure ongoing compliance. Gather evidence and conduct interviews under caution in line with relevant legislation. Qualifications and Experience: The successful candidate will have the following skills / experience: Proven experience in housing standards and enforcement within the private rented sector. Practical experience carrying out HHSRS inspections and hazard assessments. Experience of HMO licensing alongside broader housing enforcement work. Experience gathering evidence and undertaking formal enforcement action, including interviews under caution. What's on offer: Salary: 24ph+ may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 37 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Customer Excellence Manager Our client is a trusted retrofit installer, delivering renewable heating and insulation solutions to homes across the UK. They work with utility companies, housing associations, local authorities, and homeowners to make properties warmer and more affordable. The Role They are looking for a Customer Excellence Manager to lead and inspire high-performing teams across Customer Liaison, Customer Service, and Social Value. You ll embed a culture of customer excellence, design best-practice processes, and identify opportunities to enhance the customer experience. Reporting to the Head of HR, Quality, and Compliance, you ll play a key role in positioning the company as a market leader in customer service. The role is Merseyside base. What You ll Do Lead teams to deliver outstanding customer service and care. Design and implement best-practice customer journey processes. Monitor complaints, compliments, and customer satisfaction to drive improvements. Manage Customer Liaison Officers, supporting their development and performance. Ensure social value commitments are delivered effectively and meet community obligations. Provide training and lead by example with excellent customer service behaviours. What They are Looking For Proven experience in a Customer Excellence Manager or similar role. Experience in social housing, public sector, or retail maintenance is highly desirable. Strong strategic thinking with a track record of driving improvements. Excellent communication, stakeholder management, and analytical skills. Customer-focused approach with the ability to build and lead inclusive teams.
10/03/2026
Full time
Customer Excellence Manager Our client is a trusted retrofit installer, delivering renewable heating and insulation solutions to homes across the UK. They work with utility companies, housing associations, local authorities, and homeowners to make properties warmer and more affordable. The Role They are looking for a Customer Excellence Manager to lead and inspire high-performing teams across Customer Liaison, Customer Service, and Social Value. You ll embed a culture of customer excellence, design best-practice processes, and identify opportunities to enhance the customer experience. Reporting to the Head of HR, Quality, and Compliance, you ll play a key role in positioning the company as a market leader in customer service. The role is Merseyside base. What You ll Do Lead teams to deliver outstanding customer service and care. Design and implement best-practice customer journey processes. Monitor complaints, compliments, and customer satisfaction to drive improvements. Manage Customer Liaison Officers, supporting their development and performance. Ensure social value commitments are delivered effectively and meet community obligations. Provide training and lead by example with excellent customer service behaviours. What They are Looking For Proven experience in a Customer Excellence Manager or similar role. Experience in social housing, public sector, or retail maintenance is highly desirable. Strong strategic thinking with a track record of driving improvements. Excellent communication, stakeholder management, and analytical skills. Customer-focused approach with the ability to build and lead inclusive teams.
My Glasgow based client is seeking a Maintenance Officer to join them on a temporary basis. The successful candidate will be responsible for delivering an efficient, maintenance service across a designated housing patch, ensuring high standards of customer service, property condition, tenant safety, and compliance. Key Responsibilities Manage reactive repairs and void properties, including inspections, raising work orders, monitoring contractor performance, and minimising rent loss. Oversee estate services (landscaping, cleaning) to ensure quality, value for money, and contractor accountability. Conduct property inspections to ensure safety compliance, insurance requirements, and asset condition reporting. Process alterations, medical adaptations, insurance claims, and improvement applications in line with policy. Project manage planned and cyclical maintenance contracts, ensuring delivery to quality standards and KPI targets. Support tenant safety compliance, including damp & mould inspections and liaison with health & safety consultants. Maintain accurate asset management system records and contribute to performance reporting. Support policy development, complaints handling, training, and compliance with the Scottish Social Housing Charter. During your term at the Housing Association you will communicate and work closely with Tenants, Contractors, Asset Management Team, Customer Services, and senior management. This excellent position will offer the opportunity to work with a respected and progressive Housing Association, the position will last 3 months but could last longer. To find out more please apply or call Alasdair on (phone number removed)
10/03/2026
Seasonal
My Glasgow based client is seeking a Maintenance Officer to join them on a temporary basis. The successful candidate will be responsible for delivering an efficient, maintenance service across a designated housing patch, ensuring high standards of customer service, property condition, tenant safety, and compliance. Key Responsibilities Manage reactive repairs and void properties, including inspections, raising work orders, monitoring contractor performance, and minimising rent loss. Oversee estate services (landscaping, cleaning) to ensure quality, value for money, and contractor accountability. Conduct property inspections to ensure safety compliance, insurance requirements, and asset condition reporting. Process alterations, medical adaptations, insurance claims, and improvement applications in line with policy. Project manage planned and cyclical maintenance contracts, ensuring delivery to quality standards and KPI targets. Support tenant safety compliance, including damp & mould inspections and liaison with health & safety consultants. Maintain accurate asset management system records and contribute to performance reporting. Support policy development, complaints handling, training, and compliance with the Scottish Social Housing Charter. During your term at the Housing Association you will communicate and work closely with Tenants, Contractors, Asset Management Team, Customer Services, and senior management. This excellent position will offer the opportunity to work with a respected and progressive Housing Association, the position will last 3 months but could last longer. To find out more please apply or call Alasdair on (phone number removed)
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
10/03/2026
Contract
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Estate Manager We are seeking a skilled and proactive Estate Manager to support residents and help create well managed, sustainable and thriving communities across a defined housing patch. Position: Estate Manager Salary: £39,900 per annum Location: London, on site across estate locations, expected 4 to 5 days per week Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 1 April 2026 Please note applications may close earlier if sufficient applications are received, so early application is encouraged. About the Role As Estate Manager you will act as the primary point of contact for IDS residents across a defined patch of properties covering multiple tenures. You will play a key role in building strong relationships with residents and ensuring estates are well managed and responsive to community needs. You will engage with residents to co create neighbourhood and estate plans, helping to develop sustainable and thriving communities while delivering a high standard of customer service and supporting estate improvements and resident engagement initiatives. Key responsibilities include: Co create and deliver Neighbourhood and Estate Plans with residents to improve housing services, environments and customer satisfaction Work collaboratively with colleagues, partners and contractors to remove service barriers and ensure high service performance and compliance including building safety Manage tenancy related matters, responding to resident queries, supporting complaint investigations and completing viewings and sign ups for new residents Conduct property visits, estate inspections and fire door safety checks ensuring issues are identified and resolved Lead on anti social behaviour case management and build strong relationships with residents, associations and local stakeholders Oversee estate services and communal repairs, manage service contracts and provide tenancy sustainment support including guidance on benefits and welfare About You You will demonstrate a flexible, proactive and customer focused approach to your work. You will have around 2 to 3 years experience within a registered social housing provider, charity or local authority setting. Essential skills and experience include: Experience supporting vulnerable or older residents including the ability to assess needs and identify potential risks Ability to work collaboratively within a team environment to deliver sustainable housing and tenancy solutions Strong written and verbal communication skills Ability to work independently, exercise sound judgement and make confident, well informed decisions About the Organisation The charity is committed to delivering high quality housing services and creating sustainable communities. The organisation works closely with residents and partners to ensure neighbourhoods are well managed, inclusive and responsive to community needs. They are guided by five key values and behaviours: collaboration, accountability, respect, inclusion and transparency. Other roles you may have experience of could include; Housing Officer, Neighbourhood Officer, Tenancy Officer, Estate Services Manager, Housing Management Officer, Resident Engagement Officer, Housing Services Officer, Community Housing Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
10/03/2026
Full time
Estate Manager We are seeking a skilled and proactive Estate Manager to support residents and help create well managed, sustainable and thriving communities across a defined housing patch. Position: Estate Manager Salary: £39,900 per annum Location: London, on site across estate locations, expected 4 to 5 days per week Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 1 April 2026 Please note applications may close earlier if sufficient applications are received, so early application is encouraged. About the Role As Estate Manager you will act as the primary point of contact for IDS residents across a defined patch of properties covering multiple tenures. You will play a key role in building strong relationships with residents and ensuring estates are well managed and responsive to community needs. You will engage with residents to co create neighbourhood and estate plans, helping to develop sustainable and thriving communities while delivering a high standard of customer service and supporting estate improvements and resident engagement initiatives. Key responsibilities include: Co create and deliver Neighbourhood and Estate Plans with residents to improve housing services, environments and customer satisfaction Work collaboratively with colleagues, partners and contractors to remove service barriers and ensure high service performance and compliance including building safety Manage tenancy related matters, responding to resident queries, supporting complaint investigations and completing viewings and sign ups for new residents Conduct property visits, estate inspections and fire door safety checks ensuring issues are identified and resolved Lead on anti social behaviour case management and build strong relationships with residents, associations and local stakeholders Oversee estate services and communal repairs, manage service contracts and provide tenancy sustainment support including guidance on benefits and welfare About You You will demonstrate a flexible, proactive and customer focused approach to your work. You will have around 2 to 3 years experience within a registered social housing provider, charity or local authority setting. Essential skills and experience include: Experience supporting vulnerable or older residents including the ability to assess needs and identify potential risks Ability to work collaboratively within a team environment to deliver sustainable housing and tenancy solutions Strong written and verbal communication skills Ability to work independently, exercise sound judgement and make confident, well informed decisions About the Organisation The charity is committed to delivering high quality housing services and creating sustainable communities. The organisation works closely with residents and partners to ensure neighbourhoods are well managed, inclusive and responsive to community needs. They are guided by five key values and behaviours: collaboration, accountability, respect, inclusion and transparency. Other roles you may have experience of could include; Housing Officer, Neighbourhood Officer, Tenancy Officer, Estate Services Manager, Housing Management Officer, Resident Engagement Officer, Housing Services Officer, Community Housing Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Contract Manager Social Housing (Kitchens & Bathrooms) Basingstoke / Reading / Guildford A well-established social housing contractor is seeking an experienced Contract Manager to oversee the delivery of planned kitchen and bathroom replacement programmes across South West London covering Basingstoke, Reading and Guildford This is an excellent opportunity for a driven individual with strong leadership and operational management experience within the planned maintenance/social housing sector. Key Responsibilities Manage the delivery of kitchen and bathroom replacement programmes across multiple sites within occupied social housing properties. Lead and support site teams including Site Managers, Supervisors, Resident Liaison Officers, and subcontractors. Ensure projects are delivered on time, within budget, and to the required quality standards. Maintain strong working relationships with housing association clients, residents, and internal teams. Monitor programme progress, budgets, and KPIs, reporting regularly to senior management. Ensure health & safety compliance across all sites, carrying out audits and ensuring safe systems of work. Manage subcontractor performance, procurement, and resource planning. Support the commercial team in managing costs, variations, and contract performance. Requirements Proven experience as a Contract Manager within social housing planned maintenance. Strong experience delivering kitchen and bathroom refurbishment programmes in occupied properties. Ability to manage multiple sites and operational teams effectively. Excellent client management and communication skills. Strong knowledge of health & safety and construction regulations. SMSTS, CSCS, and First Aid preferred. What s on Offer Opportunity to join a growing social housing contractor with a strong pipeline of work. Long-term programmes across Kent and South West London. Competitive salary and package depending on experience. If you have experience managing planned maintenance programmes within social housing and are looking for your next opportunity, we would be keen to hear from you.
10/03/2026
Full time
Contract Manager Social Housing (Kitchens & Bathrooms) Basingstoke / Reading / Guildford A well-established social housing contractor is seeking an experienced Contract Manager to oversee the delivery of planned kitchen and bathroom replacement programmes across South West London covering Basingstoke, Reading and Guildford This is an excellent opportunity for a driven individual with strong leadership and operational management experience within the planned maintenance/social housing sector. Key Responsibilities Manage the delivery of kitchen and bathroom replacement programmes across multiple sites within occupied social housing properties. Lead and support site teams including Site Managers, Supervisors, Resident Liaison Officers, and subcontractors. Ensure projects are delivered on time, within budget, and to the required quality standards. Maintain strong working relationships with housing association clients, residents, and internal teams. Monitor programme progress, budgets, and KPIs, reporting regularly to senior management. Ensure health & safety compliance across all sites, carrying out audits and ensuring safe systems of work. Manage subcontractor performance, procurement, and resource planning. Support the commercial team in managing costs, variations, and contract performance. Requirements Proven experience as a Contract Manager within social housing planned maintenance. Strong experience delivering kitchen and bathroom refurbishment programmes in occupied properties. Ability to manage multiple sites and operational teams effectively. Excellent client management and communication skills. Strong knowledge of health & safety and construction regulations. SMSTS, CSCS, and First Aid preferred. What s on Offer Opportunity to join a growing social housing contractor with a strong pipeline of work. Long-term programmes across Kent and South West London. Competitive salary and package depending on experience. If you have experience managing planned maintenance programmes within social housing and are looking for your next opportunity, we would be keen to hear from you.
Create a culture of service excellence focused on delivering outstanding client relationships and operational performance. T Brown Group, a leading property maintenance, repair, and installation organisation, is seeking to appoint a Mechanical Contracts Manager to oversee and drive the success of their Peabody Housing account. Specialising in servicing, repair, and installation of gas central heating and hot water systems for local authority and housing association landlords, this role is pivotal in ensuring exceptional service delivery and commercial performance across multiple contracts. As Mechanical Contracts Manager, you will act as the primary point of contact for clients, managing relationships from mobilisation through to de-mobilisation. You will monitor operational and administrative performance, lead Customer Relationship Officers, and work closely with field operations and department heads to maintain high standards and proactively address any performance risks. Your focus will be on delivering contracts in the most commercially advantageous manner, ensuring compliance, and driving continuous improvement. Key Responsibilities: Lead and manage client relationships, ensuring exceptional service delivery and satisfaction Monitor contract performance, KPI achievement, and financial targets, implementing improvement plans where necessary Produce and present detailed reports, budgets, and analysis to senior leadership and clients Drive commercial efficiency, including cost control and profitability across contracts Champion health and safety compliance and foster a culture of safety excellence Develop and mentor your team, ensuring continuous professional growth and high performance About You: You will bring proven experience in contract management and operational leadership within a customer-focused environment, ideally in property maintenance or M&E services. Strong commercial acumen, excellent communication skills, and the ability to influence and lead diverse teams are essential. A full driving licence and relevant technical qualifications (including ACS gas safety certifications) are required. Why Join Us? A salary of 59,647.90 + 6,000 car allowance is on offer. To arrange a confidential discussion, please contact our retained advisor Joe Glendon of The Management Recruitment Group (MRG) - (phone number removed). The closing date for applications is Sunday 5th April 2026. Interviews will be held in Leatherhead on Tuesday 21st April 2026.
10/03/2026
Full time
Create a culture of service excellence focused on delivering outstanding client relationships and operational performance. T Brown Group, a leading property maintenance, repair, and installation organisation, is seeking to appoint a Mechanical Contracts Manager to oversee and drive the success of their Peabody Housing account. Specialising in servicing, repair, and installation of gas central heating and hot water systems for local authority and housing association landlords, this role is pivotal in ensuring exceptional service delivery and commercial performance across multiple contracts. As Mechanical Contracts Manager, you will act as the primary point of contact for clients, managing relationships from mobilisation through to de-mobilisation. You will monitor operational and administrative performance, lead Customer Relationship Officers, and work closely with field operations and department heads to maintain high standards and proactively address any performance risks. Your focus will be on delivering contracts in the most commercially advantageous manner, ensuring compliance, and driving continuous improvement. Key Responsibilities: Lead and manage client relationships, ensuring exceptional service delivery and satisfaction Monitor contract performance, KPI achievement, and financial targets, implementing improvement plans where necessary Produce and present detailed reports, budgets, and analysis to senior leadership and clients Drive commercial efficiency, including cost control and profitability across contracts Champion health and safety compliance and foster a culture of safety excellence Develop and mentor your team, ensuring continuous professional growth and high performance About You: You will bring proven experience in contract management and operational leadership within a customer-focused environment, ideally in property maintenance or M&E services. Strong commercial acumen, excellent communication skills, and the ability to influence and lead diverse teams are essential. A full driving licence and relevant technical qualifications (including ACS gas safety certifications) are required. Why Join Us? A salary of 59,647.90 + 6,000 car allowance is on offer. To arrange a confidential discussion, please contact our retained advisor Joe Glendon of The Management Recruitment Group (MRG) - (phone number removed). The closing date for applications is Sunday 5th April 2026. Interviews will be held in Leatherhead on Tuesday 21st April 2026.
