Repair Supervisor

We are a groundbreaking, innovative housing partnership working as a not-for-profit organisation in the Borough of Sutton with ambitious objectives for making Sutton a great place to live. Formed in April 2006 as an Arms Length Management Organisation (ALMO) we work in partnership with Sutton Council and its residents, managing over 6,000 council properties and over 1,500 leasehold properties in Sutton.

We are looking for two qualified Supervisors to lead and manage a team of operational trade staff to ensure that responsive repairs are delivered to a high standard of quality. Performance is continually managed, compliance and quality assurance are monitored and controlled to ensure the outcome for the customers and the team.

• Managing a team of repair operatives
• Carrying out inspections on building repairs/defects related to the building fabric as well as mechanical, plumbing and electrical repairs to the homes of tenants and residents (including collection of information, measurements and tests)
• Carrying out surveys to assess work in response to complaints to find a resolution
• Providing accurate reports for case management, reporting on repairs and ensuring solutions are provided
• For Voids, end to end inspection (pre, during and post) of properties ensuring quality of work, issuing remedial snag lists where required and managing delivery within agreed timescales and standards.
• Carrying out inspections/surveys of repair instances that have been escalated from the trade staff or planners, producing scope of works to resolve the repair or refer to complex or major works where necessary.

• Have confidence to diagnose repairs effectively and provide solutions
• Be passionate about excellent customer service, able to meet challenging performance outcomes
• Be committed to developing knowledge and providing training to your direct team
• Ability to work in a fast paced, pressurised environment
• NVQ Level 3 or more in a building trade plus demonstrable experience within the building/construction industry
• Be commercially driven to achieve value for money but through collaborative working to achieve the best outcomes for tenants and the business
• Able to use NEC as jobs are scheduled through the systems

• 33 days annual leave, plus 8 statutory holidays
• Simply Health medical cash plan
• Modern and flexible working environment
• HOME Awards
• Personal and professional development

Supervisors will require a driving licence and will be provided with an SHP vehicle, fuel card, uniform, PPE, parking permits and devices.

Application Deadline: 9th December
Anticipated Interview Date: week commencing 15th December

Please state in your cover letter whether you are applying for the permanent vacancy or FTC.