Senior Technical Advisor St.Helens, Merseyside

Job Title: Senior Technical Advisor

Knauf stands for opportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within Knauf Insulation in the Technical Team could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us. We are a global manufacturer of construction materials and within our Group, our 41,500 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.

Knauf Insulation is proud to be part of the Knauf Group. To learn more about the business, click here.

Can you say 'yes'?

• Do you enjoy working with complex, technical information?
• Do you like to deliver a positive customer experience?
• Do you like to work in partnership with other teams?

As our Senior Technical Advisor you will deliver technical services to internal departments and external customers, by phone and email. Technical services range from advice on all KINE products, applications their certification and compliance with building regulations and include calculations for thermal transmittance and condensation risk where necessary.

• Deliver technical services offered through answering phone calls and emails or via the most appropriate media.
• Deal independently with most day-to-day enquiries by drawing upon available technical documentation, the website content and available product data.
• Capture information in agreed formats and specified standards to provide sales and marketing leads where appropriate.
• Engage in self-learning and develop technical expertise.
• Draw upon existing training material, marketing collateral and relevant regulations and standards to deliver technical training.
• Support and guide activity that helps to grow the technical offering and services in the areas of thermal, acoustic and fire performance.
• Play an active role in key projects as a senior technical support expert that is engaged in providing advice on suitability for application and compliance.
• Assist with product and system test programmes where appropriate to expand knowledge and collaborate cross functionally.

A full role profile is available upon request from HR/Talent Acquisition.

We are interested in you as a person, your attitude, behaviours and values. If you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you.

If you have any of the following - this would be an added advantage:

• In depth knowledge of construction and the construction industry
• Knowledge of building regulations, approved documents and British standards
• Ability to communicate across functions and with senior leadership.
• Ability to communicate detailed messages in a clear and coherent way
• Working knowledge of U Values and condensation analysis
• Knowledge of the insulation industry and insulation types
• Knowledge of NHBC, LABC and Premier Standards
• Working knowledge of RdSAP and SAP
• Working knowledge of thermal bridging calculations (PSI values)
• An understanding or experience of Continuous Improvement and its main principles

• Enhanced Holiday Pay - 33 days including bank holidays plus the opportunity to purchase more
• 16 weeks Company Sick Pay after 3 months of service
• Group Income Protection
• Enhanced Maternity, Paternity and Adoption packages
• Life Assurance - 4 x annual salary
• Defined Contribution Pension Scheme
• Staff Bonus Scheme
• Career Progression Routes
• Employee Assistance Programme through Health Assured
• Westfield Health Cash Plan
• Perkbox
• Access to Costco Membership
• Wickes Employee Purchase Scheme
• On site Gyms
• Wellbeing Initiatives and Mental Health First Aiders
• Car Salary Sacrifice Scheme
• Cycle to work scheme
• On site Car Charging Points

We appreciate that your time is precious and applying for a new job can be a lengthy process, so we will reply to your application ASAP.

Knauf Insulation welcomes applications from everyone and is committed to treating everyone equally, regardless of: age; sex; disability; ethnicity; gender identity; religion/belief; sexual orientation; marriage/civil partnership or pregnancy/maternity. In particular, we encourage applications from people from a minority background or from demographics that are underrepresented in the manufacturing industry.

We are a Disability Confident Leader (Level 1) and take care to ensure good EDI (Equality, Diversity & Inclusion) practices in all our operations. If you are invited to an interview, a member of our team will be in touch via email to enquire about any access requirements or reasonable adjustments that we can make for your interview.

See our full DEI Policy: DEI Statement - Knauf Insulation UK