Operations Manager

About the Company

This organisation is a fast-growing provider of multi-measure energy-efficiency, retrofit and refurbishment solutions across the North and Midlands. They deliver complex schemes including insulation-first approaches (EWI, IWI, loft insulation), as well as additional technologies such as Air Source Heat Pumps, Solar PV and EV chargers.

With a senior leadership team bringing decades of industry experience, the business is committed to delivering safe, compliant, high-quality projects that consistently exceed client expectations. Their culture is built on quality, training, professional development and excellent resident care.

Overview

An excellent opportunity has arisen for an experienced Operations Manager to join a rapidly growing organisation delivering multi-measure retrofit, refurbishment and energy-efficiency projects across the North and Midlands.

This role will lead the full operational function, oversee site delivery, strengthen teams and supply chains, and ensure projects are delivered safely, compliantly and to the highest standards. Ideal for a driven leader who wants to make a real impact within a growing, forward-thinking business.

Key Responsibilities

Health & Safety & Compliance

• Provide strong H&S leadership across all operational and site teams.

• Ensure all works are delivered safely, protecting installers, residents, and the public.

• Ensure adherence to all policies, procedures, quality standards and installation requirements.

Operational Delivery & Project Management

• Work closely with the operational support team to ensure projects meet agreed specifications, compliance guidelines, and performance targets.

• Create operational delivery targets and ensure all projects meet or exceed expectations.

• Oversee on-site delivery teams, ensuring minimal resident disruption and consistently high standards.

Team Leadership & Development

• Lead, build and strengthen operational teams across multiple projects.

• Deliver appropriate training including toolbox talks, safety briefings, H&S training and support with NVQ/Vocational development.

• Provide leadership and guidance to ensure teams understand and deliver key performance expectations.

Supply Chain & Stakeholder Management

• Collaborate with senior leadership to build and strengthen supply chain partnerships.

• Ensure contractors, suppliers and the direct workforce follow company policies, H&S requirements and quality standards.

• Work with procurement/support teams to ensure materials are ordered on time and meet all spec requirements.

Performance, Reporting & Quality

• Maintain accurate project records, progress reports and performance data for the senior leadership team and board.

• Ensure all projects are delivered to the highest possible standard, fully compliant with industry and system manufacturer's guidelines.

• Oversee snagging and ensure projects are completed defect-free.

Person Specification

Experience

• Proven experience as an Operations Manager or a Senior Contracts Manager overseeing multiple construction, refurbishment or retrofit projects within the public sector.

• Experience working in Social Housing (essential)

• Strong background in health & safety management; relevant qualifications/knowledge required.

• Knowledge of energy-efficiency measures used in the public sector

Qualifications & Skills

• SMSTS, CSCS Card, First Aid - preferred.

• Strong IT skills including MS Office and tablet-based QA systems.

• Competence with programming/project scheduling software - preferred.

• Excellent organisational and time-management skills with the ability to work under pressure.

• Strong analytical and problem-solving abilities.

• Excellent communication and interpersonal skills.

• Inspirational leadership style with the ability to build committed, high-performing teams.

• Ambition to take on increasing operational responsibilities and contribute at board level.

What's on Offer

• Competitive, negotiable salary

• 25 days holiday + bank holidays

• Bonus scheme

• Car & fuel allowance

• Company pension (auto-enrolment)

• Clear progression opportunities including a board appointment

• Ongoing training, development and career advancement programmes