Customer Care Manager

Customer Care Manager - Bucks/Oxfordshire - 12 month FTC - £40,000 - £45,000

Introduction & Role

We are currently representing a House Builder, who are seeking a Customer Care Manager to join their team on a 12 month FTC.

The position is based both at office and on site.

Day to day

• Carry out home demonstrations and handovers with the customer
• Carry out 14 days meetings with customers to go through any initial snags or issues that arise.
• Carry out inspections throughout the warranty period regarding any defects or issues that arise.
• Liaise with contractors to carry out works or inspect issues.
• Carry out pre-quality inspections on properties prior to handovers.
• Manage the customer care inbox alongside the team to ensure customers are kept up to date and responded to, being the next level of complaint process where necessary
• Support the team day to day
• Visit and inspect stock plots

Key Skills required

• Previous experience within a Customer Service Manager role in the new homes industry or exposure to management duties in a Senior Coordinator/Relations role.
• Flexibility to travel across Buckinghamshire, Oxfordshire and some Berkshire sites.
• Excellent communication and customer facing skills
• Excellent report and email writing skills and proficient with IT.

Please apply below or contact Chris Ellis at Wheatstone Solutions for more information.