Homelessness Intervention & Prevention Officer

  • Adecco
  • Croydon, London
  • Nov 27, 2025
Contract Real Estate Management

Job Description

Are you passionate about making a real difference in people's lives? We're looking for a Homelessness Intervention and Prevention Officer to join a dedicated housing team in South London. This is an exciting opportunity to help prevent homelessness and provide sustainable housing solutions for those in need.

  • Homelessness Intervention and Prevention Officer
  • Public Sector - Local Authority
  • Temporary Role - 3 months with possible extension
  • Full Time - Monday to Friday, 36 hours per week
  • Grade 9 - 22.41 per hour PAYE / 29.72 per hour Umbrella
  • Hybrid Working - 2 days per week in office, remainder at home
  • IT equipment provided
  • ASAP Start

Due to the high volume and complexity of cases, we are seeking candidates with proven, in-depth experience in homelessness prevention and housing casework.



About the Role

As a Homeless Intervention and Prevention Officer, you will:

  • Act as the first point of contact for individuals with housing needs.
  • Deliver tailored advice on housing options, welfare benefits, and tenancy rights.
  • Work proactively to prevent homelessness through negotiation, mediation, and partnership working.
  • Conduct statutory homelessness assessments and make legally sound decisions under relevant legislation.
  • Develop personalised housing plans and collaborate with internal and external agencies to support vulnerable households.


Key Responsibilities

  • Provide early intervention and homelessness prevention advice.
  • Respond to referrals under the Duty to Refer.
  • Negotiate with landlords, lenders, and other stakeholders to sustain tenancies.
  • Make recommendations for emergency accommodation and prevention payments.
  • Keep accurate records and ensure compliance with housing legislation.


What We're Looking For

  • Strong knowledge of housing and homelessness legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017.
  • Experience in homelessness prevention and housing casework.
  • Excellent communication and negotiation skills.
  • Ability to manage complex cases and work under pressure.
  • Proficiency in MS Office and case management systems.


Essential Experience

  • Degree-level education or equivalent experience in housing or a related field.
  • Background in customer-focused services and multi-agency working.
  • Experience handling challenging situations and delivering positive outcomes.


Additional Information

  • You may be required to work across different locations and conduct home visits.
  • Occasional work outside normal office hours may be necessary.

If you're committed to helping people find sustainable housing solutions and want to be part of a team that makes a real impact, apply today through Adecco.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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