Field Operations Lead - Property Services

Job Title: Field Operations Lead - Property Services

Location: Field-based (with regular travel across insert regions )

Salary: Competitive + Company Vehicle/Allowance + Benefits

Contract Type: Full-Time, Permanent

Company: Rent Connect

About Rent Connect

At Rent Connect, we specialise in delivering high-quality housing solutions across the UK. Working in partnership with landlords, local authorities, and tenants, we provide a range of services including property inspections, domestic support, maintenance, clearance and repairs. Our mission is to raise the standard of housing services through efficiency, professionalism, and care.

As we continue to grow, we're looking for a dynamic and experienced Field Operations Lead to take ownership of our field-based operational teams and ensure the seamless delivery of our frontline property services.

The Role

As the Field Operations Lead, you will be responsible for overseeing and coordinating multiple field-based departments including property inspection, domestic services, clearance, disposal and multi-skilled maintenance engineering.

This is a key leadership role where you'll be expected to drive performance, ensure quality service delivery, maintain health & safety compliance, and build high-performing, motivated teams. The ideal candidate will be a people-focused leader with a strong background in property services, capable of managing diverse teams across multiple disciplines.

Key Responsibilities

• Lead and support field-based teams, including property inspectors, cleaning/domestic operatives, clearance/disposal crews and multi-skilled engineers.
• Manage daily field operations to ensure timely and high-quality service delivery across all workstreams.
• Coach and mentor staff, fostering a culture of accountability, respect, and continuous improvement.
• Monitor and report on KPIs related to operational efficiency, compliance, customer satisfaction, and team performance.
• Ensure all services are delivered in full compliance with health and safety standards and internal policies.
• Work closely with internal departments (e.g., housing, customer services, procurement) to ensure alignment and smooth coordination.
• Implement process improvements to increase efficiency and reduce operational costs without compromising quality.
• Ensure proper allocation of resources, equipment and staffing across the region(s).
• Build strong relationships with external stakeholders including landlords, contractors, and local authorities.
• Promote a safe working environment through regular audits, training and adherence to procedures.

About You

We're looking for a strong leader who thrives in a fast-paced, field-based environment and has a deep understanding of property operations and maintenance.

Essential:

• Proven experience managing field-based operational teams within property, housing, facilities or maintenance sectors.
• Strong people management and leadership skills - ability to build, inspire and retain effective teams.
• Demonstrable experience across multiple disciplines (inspections, cleaning, clearance, engineering, etc.).
• Excellent organisational and problem-solving skills.
• Comfortable working across multiple locations with a hands-on approach.
• Full UK driving licence.
• Strong knowledge of health & safety standards and compliance practices.

Desirable:

• Relevant trade qualification (e.g. plumbing, electrical, building fabric, multi-skilled engineer background).
• Supervisory or management qualification (e.g. ILM, CMI, NEBOSH).
• Experience working with local authorities or in the social housing sector.
• Familiarity with digital field service tools and reporting systems.

What We Offer

• Competitive salary (based on experience)
• Company vehicle or travel allowance
• 25 days holiday + bank holidays
• Pension scheme
• Equipment & tools provided
• Ongoing training and career development
• A supportive team environment and a role where you can make real impact