Facility Assistant

This position is perfect for someone who likes having a mix of tasks rather than doing the same thing all day. You ll move between customer-facing duties - such as greeting visitors, answering calls and helping with enquiries - and practical hands-on work that keeps the facility running smoothly.

No two days are the same: one moment you may be showing a customer to their new unit, and the next you might be checking corridors, preparing a vacated unit for the next user, or giving the reception area a quick tidy. The combination of customer service, light cleaning, facility checks and general upkeep means the job stays active, interesting and varied.

If you enjoy staying busy, switching between different responsibilities, and taking pride in both customer interaction and a well-presented site, this role offers a great balance.

Total hours 20hrs per week
Example 3 days: Sat 9-4, Sunday 10-2 and 8-6 on a weekday.
Alternating with 2 full days 8-6 other weeks.

We are looking for a friendly, reliable and proactive Customer Service & Facility Assistant. This is a hands-on role combining customer interaction with light cleaning and general facility upkeep. If you enjoy helping people, keeping things organised, and taking pride in a clean and safe environment, we d love to hear from you.

Main Responsibilities

Facility Cleaning & Upkeep

• Basic Cleaning (Daily): Clean loading bay, reception, customer areas, bins, touch points, and toilets; check corridors for hazards.
• Corridors & Common Areas: Sweep/vacuum, wipe walls and skirting, and maintain entrances/walkways.
• Vacated Units (Per Move-Out):
  • Standard: Sweep, remove debris, spot-clean walls, clean doors/handles.
  • Deep: Mop floors, remove heavy dirt or rust, and report damage.
• External Grounds: Litter pick, sweep entrances, clean signage.
• Maintenance-Linked Cleaning (As Needed): Clean up after repairs.

Customer Service

• Answer incoming calls and provide helpful, professional information to customers
• Greet visitors on arrival and assist with enquiries
• Conduct facility tours and support customers with move-ins and move-outs
• Handle basic administrative tasks (record keeping, checking bookings, etc.)
• Ensure visitors have a positive experience and the centre is presented to a high standard

What We re Looking For

• Confident, polite communicator
• Good attention to detail
• Able to work independently and manage time well
• Physically capable of light cleaning tasks
• Reliable and customer-focused