Home Ownership Officer

Home Ownership Officer

Letchworth

£38k per annum, plus other benefits

37.5 hours per week, Monday to Friday

ENB are working with one of our housing clients in Letchworth who are recruiting for a Home Ownership Officer to join the team on a full time, permanent basis.

Are you results driven? Do you have a solid knowledge of Shared Ownership and leasehold knowledge? If so, this could be the role for you.

As the Home Ownership Officer, you will provide a customer centric service to prospective and existing leaseholders, freeholders and shared owners to ensure that they are managed in accordance with the terms of their lease, legislation, regulation and best practice. Dealing with all matters relating to the sales process with a real focus on building relationships, ensuring that risk is effectively managed.

You will provide and coordinate a sales, lettings and marketing service for all new homes in the development programme and advisory home ownership role for existing Shared Owners across the business. To achieve agreed income targets for the sales of Shared Ownership, future Shared Ownership staircasing and resales activity.

Highlights of responsibilities:

• Responsible for the operational delivery of new build sales, resales, staircasing, lease extensions, consents and all home buyer administrative tasks
• Responsible for the full home ownership life cycle,
• To deliver an effective new build sales service in line with current Sales & Marketing procedures
• To deliver an effective resale service to shared owners and buyers.
• To ensure all enquiries, concerns or complaints received by the team are responded to and resolved to ensure positive outcomes in full accordance with FGCH policies and procedures
• Take responsibility for maintaining an up-to-date knowledge of all legislative, regulatory and best practice guidance on home ownership.
• Advise and support residents seeking to exercise the Right to Acquire; process and monitor these applications through to a conclusion

Person Specification

• Previous experience of a home ownership or affordable sales role
• Resales and staircasing experience
• Proven working knowledge/track record of shared ownership sales delivery
• Proven track record of high customer service delivery standards within a property sales environment
• Working knowledge of current housing legislation and best practice