Repairs Planner

Our client is looking for a Coordinator to manage the daily activities of their field workforce, delivering a high-quality, customer-focused maintenance service and ensuring full compliance with safety and building legislation.

• Manage daily operations of the electronic scheduling system, ensuring appointments are accurate, up to date, and completed on time.

• Maintain strong communication with operatives, colleagues, managers, and customers.

• Monitor and manage work progress within agreed timescales and client requirements.

• Ensure operatives provide timely updates so schedules reflect customer needs.

• Reschedule work when absences, delays, materials, or emergencies arise, and communicate changes to all relevant parties.

• Rebook pending or suspended jobs promptly and follow up on outstanding materials.

• Report issues around work quality, timeliness, or potential disciplinary matters to the Repairs Planning Manager.

• Deliver excellent customer service at all times.

• Support our client s aim of becoming the contractor of choice.

• Support our client s broader vision of regenerating communities and creating opportunities.

• Ensure compliance with Health & Safety policies.

• Uphold internal customer service standards.

• Complete relevant CPD and training as required.

• Attend meetings or events at other offices or external sites as needed.

• Carry out additional duties appropriate to the role.

• Good standard of education and administrative experience.

• Financial awareness, including ability to identify Value for Money (VFM).

• Ability to work independently and as part of a team.

• Strong organisational, planning, multitasking, and communication skills.

• Confident with Windows, specialist software, and vehicle tracking/management systems.

• Knowledge of systems such as Orchard Housing, DRS, or Agile365 (desirable).

• Technical understanding of domestic repairs and maintenance.

• Experience in customer-facing roles and construction/maintenance environments.

• Ability to travel to offices or sites not always accessible by public transport.

• Customer focus

• High performance

• Efficiency and value for money

• Teamwork

• Ambition and dynamism

• Openness and honesty