Property Manager

Role: Property Manager

Location: NW London

Employment Type: Permanent, Full-Time, Office-Based

Salary: Up to £40k, depending on experience

Working Hours: Monday to Friday: 9:00am - 6:00pm and every third Saturday: 10:00am - 3:00pm ( day in lieu provided)

Pool Cars: Available for property visits (based at the office)

Role Overview:

We are seeking an experienced and proactive Property Manager to oversee a mixed portfolio of approximately 250 residential and commercial properties in an affluent area of NW London. This is a full-time, office-based role involving daily coordination with tenants, landlords, contractors, and internal departments to ensure the smooth running and high standards expected of a premium portfolio.

You will be responsible for ensuring properties are well maintained, fully compliant, and that tenants receive exceptional service. The ideal candidate will be organised, confident, solutions-focused, and experienced in managing a fast-paced and varied property caseload.

Key Responsibilities:

• Oversee day-to-day management of a large portfolio of residential and commercial properties.
• Conduct regular property inspections and produce detailed reports.
• Ensure all properties comply with relevant regulations (H&S, fire safety, gas safety, EPC, licensing, etc.).
• Manage void periods, oversee refurbishments, and coordinate renovation works.
• Maintain accurate records across internal systems and databases.
• Manage and resolve tenant issues promptly and professionally.
• Maintain strong landlord relationships through regular updates and responsive communication.
• Support the lettings and renewals process where needed.
• Liaise with contractors, maintenance teams, and suppliers.
• Obtain quotes, instruct works, approve invoices, and ensure timely completion of repairs.
• Oversee rent collection and chase arrears where necessary.
• Manage property-related budgets, costs, and service charges (where applicable).
• Ensure all properties meet current legislation and best practice standards.
• Track and renew compliance certifications (Gas Safety, EICR, PAT, EPC, etc.).
• Maintain regulatory documentation and audit trails.
• Manage all aspects of the tenancy lifecycle, including check-ins, check-outs, renewals, and mid-term reviews.
• Ensure deposit handling complies with legal requirements.
• Coordinate with lettings and accounts teams to maintain smooth transitions.

Skills & Experience:

• Experience managing a property portfolio of at least units.
• Strong understanding of UK property legislation and compliance requirements.
• Excellent communication and relationship-building skills.
• Ability to manage a large volume of work, prioritise tasks, and work under pressure.
• Strong organisational and administrative skills.
• Competent IT skills, including property management software.
• Highly organised with meticulous attention to detail.

Desirable:

• Experience in an affluent London market.
• ARLA or similar qualification.
• Experience managing both residential and light commercial units.
• Driving licence (beneficial for using pool cars).