Account Manager

Salary: £45,000 £48,000 + Bonus (£3,000 £4,000)
Location: South East / London
Company: Leading Commercial Cleaning & Security FM Contractor (c. £50m turnover)
Contract Type: Permanent

Our client, a well-established commercial cleaning and security FM contractor, is seeking a motivated and ambitious Cleaning Account Manager to oversee a major blue-chip account across three key sites in the South East and London region. This role has become available due to maternity leave and represents a significant opportunity to step into a high-profile client leadership position within a growing business.

This position will work closely with the Director of Services (South East & London), Chris Ashmore, and plays a vital part in securing and maintaining the company s place on the permanent supply chain.

• Lead and manage the cleaning service delivery for a major blue-chip client across three sites, with primary focus on a large corporate office facility supporting 4,000 staff.

• Oversee the performance and coordination of approximately 1,000 cleaning operatives across day and night shifts.

• Act as the primary client liaison, ensuring exceptional service levels, consistent communication, and prompt resolution of issues.

• Deliver and participate in monthly presentations to senior client stakeholders.

• Manage and support product trials, innovations, and efficiency initiatives within the building.

• Uphold the highest operational standards and ensure full compliance with contractual requirements.

• Work closely with internal teams, including HR, operations, and service leads, to ensure seamless service delivery.

• Drive continuous improvement, contribute to business growth, and support efforts to maintain long-term client partnership.

• Proven experience in the commercial cleaning industry is essential.

• Ambitious, energetic, and eager to develop within a fast-growing FM business.

• Clear, confident and professional communicator, comfortable engaging with senior client stakeholders.

• Strong organisational and leadership skills, with the ability to manage large teams and complex sites.

• Experience delivering presentations and participating in high-level meetings.

• Exposure to product trials, innovation or technology-led improvements within buildings is highly beneficial.

• Committed to upholding exceptional standards and driving continuous improvement.

• Competitive salary of £45k £48k plus an annual bonus of £3k £4k.

• Opportunity to lead one of the company s flagship accounts.

• Career progression within a £50m+ turnover FM business experiencing ongoing growth.

• Support from a senior leadership team that invests in development and internal progression.

1. First Stage: Microsoft Teams interview

2. Second Stage: Face-to-face interview onsite with the client