Repairs Administrator

About the Role:

We are seeking a proactive and detail-oriented Customer Service Coordinator (Repairs Administrator) to join our Property Services team on a fixed-term basis of 1 year. You will play a key role in ensuring that repair requests are managed efficiently, providing exceptional customer service to tenants, clients, and contractors while maintaining compliance with service level agreements (SLAs).

Key Responsibilities:

• Act as the first point of contact for tenants and clients regarding property repairs and maintenance queries.
• Log and process repair requests accurately in the system, ensuring all details are captured.
• Coordinate with contractors and internal teams to schedule and monitor repair works.
• Track progress of repairs and update stakeholders promptly.
• Ensure compliance with health and safety regulations and company policies.
• Handle complaints and escalate issues where necessary to ensure timely resolution.
• Maintain accurate records and documentation for all repair activities.
• Support the wider property services team with administrative tasks as required.

Skills & Experience Required:

• Previous experience in customer service, administration, or repairs coordination within property services or a similar industry.
• Strong communication skills (verbal and written) with the ability to manage multiple stakeholders.
• Excellent organizational and time-management skills.
• Proficient in Microsoft Office
• Ability to work under pressure and meet deadlines.
• Knowledge of housing regulations and repairs processes is advantageous.

What We Offer:

• Competitive basic salary up to 35,000
• Benefits package.
• Opportunity to work within a dynamic property services team.
• Fixed-term contract with potential for extension or permanent opportunities.